Larry H Miller Automotive

Complaint: [redacted]
Hi sorry I am not sure how to send a response message to the business.  I...

wish to reply to their message and tell them that the dealership that the incident took place at was the Larry H. Miller Ford in Provo, UT.How do I send them a response?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is how I was treated that is the problem. It wasn't the money.  I feel that you at Toyota Corporate, and definitely the Larry H. Miller Dealership have much bigger problems then whether or not you helped us.  Once again, I know that my truck was damaged at that dealership.  It should have been an automatic solution for them to fix it.  Obviously that was not what happened.  Then they went out of their way to prove that we were lying, which we are still waiting to see any kind of picture proof that [redacted] said he had but would not show us (all the pictures from each of our many visits over the month).  They also made a point to guilt us into stopping our inquiry as the only result would be that an employee would get fired (once again, you should NEVER tell a customer that).  Lastly, the antennae was the small issue, which is why they offered to fix it free of charge (maybe a $10 job) as long as we bought the part (~$80).  That is not a solution, and I feel really bad for you if you think that was the issue at hand.  [redacted] and [redacted] are very shady people who should have no contact with the public.  That is issue you at corporate should be looking into.  There are things going on at that dealership that should not be associated with Toyota's company name.  Everyone involved has shown little to no respect for us as humans and the sad part is how we were very loyal customers for the last two years despite them being out of our way to go see.  As an endnote, we still to this day have not demanded that anything be fixed and all we are looking for is the conclusive evidence that [redacted] said proved the damage did not occur there. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/29) */
Contact Name and Title: [redacted] General Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@lhm.com
From the research I can do, the financing was and is still arranged on the van. The issue is that Mr. [redacted] has breached the...

contract by not verifying the information he said he could. I am willing to look at options for other vehicles in our 1000+ inventory we have access to as well as be reasonable on a solution for the current complaint.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response would have been good if it was given at the time of the original complaint, but I do not want a vehicle from their company anymore. I tried to get another vehicle at first and was told that only way I could was to come up with 3000 and it would make more sense to save my money. That was the only option I was given. So I was then told that I could give only 600 more, making it 1600 total and keep the van, that I did not want. I would have loved to trade in the Van option in for a smaller car at LHM, but I was not given a realistic option. I am not in a position to go back now and give LHM more money for an option they think I will like.
I did not put everything in the first complaint so I will add more here.....
I am a single man that has horrible credit and needed a car. I went to dealership just trying to see what I could do and I was brushed off. I then went to LHM Honda and they treated me very well and said they could get me financed no matter my credit as long as I had a job. most companies are doing that this year for some reason. I did not think I would get financed, but I was looking for something I could get for cash. I was then shown the Van as an option and the 2 other cars that were not real options. I was convinced that the Van was what I could get, so I began with the option on the Van. I came back a few days later and explained that I was single and that it was way to big for me. They said they had options for me. I went there and was shown 2 more cars, the Subaru and the Civic. The Civic had over 150k miles on it and was over 10k total. I did not want it, but that was a better option then the Subaru and the Van. This is when I was told it would cost me 3000 to get it and it would be a better idea to keep the Van and save the money to go on gas. There was a 2010 Toyota Varis with 30k miles on it that was online that I was looking at while waiting for them to talk. This would have been great , but I was told it was not available any more and the salesman told me that they put those kind of deals online to fish for people knowing that it would not be there when you arrived to look at it. I am still confused why he told me that. I then told the salesman I did not want the van either and wanted out. He asked the finance guy and he told me that if I wanted out I would have to pay all the money I had paid him 1000 dollars and was then convinced to give the extra 600 as the only option. At this point I had the Van and was still waiting on the bank or who was financing me. The finance guy called me and said that they still needed more information from me. later the night I sent him an email of my issue. I was called that night by the finance people a girl, can not remember her name, and was asked if I liked the Civic and wanted to know information about me. I explained that I did not have the Civic and was never given it. I explained that they had tried to sell me a Van, Town and Country. She stated that she did not see that and asked me again if I wanted the Civic. I said I did not want the Civic or the Van. She stated she would talk the people that were underwriting the deal and see what was going on and call me the next morning. That morning I got a call from the finance guy stated that I had 1 hour and 1/2 to get him the Van. I told him that I would. I brought the Van back as requested and told him I would not sign anymore papers unless it was one that said that I owed millage plus any ware and tear as stated on the contract. I was not financed by the company and I will attach the letter I got from them. They kept me there for 2 hours to drop off a Van and the Sales manager came up to me and asked me how I was going to pay the 1200 dollars I owed him. He had no clue was was going on even finance guy had talked to him about the issue many times while I was waiting there. I had to take work off almost all day waiting.
Final Consumer Response /* (2530, 11, 2014/09/15) */
This issue has been resolved with LHM and me.

Contact Name and Title: [redacted]-Executive Assistant
Contact Phone: [redacted]
[redacted], I am sorry that you are having this ongoing issue with our dealership. If you could please inform me which specific dealership it is that you've been working with I would be happy to contact the appropriate...

people and get this handled for you.

Initial Business Response /* (1000, 8, 2014/07/24) */
Contact Name and Title: [redacted] General Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: www.lhmford.com
Ms. [redacted] never requested us to repair the vehicle which she purchased from us. Per her phone message this writer contacted Ms....

[redacted] after she had traded that vehicle in to another dealership and was now having problems with that vehicle. Ms. [redacted] was told that if she was able to reverse that deal we would assist her with the vehicle she had purchased from us. Ms. [redacted] returned to our dealership with the second vehicle she purchased and due to the fact that she had purchased two vehicles in a very short time frame we could not economically get to a payment that was acceptable. We are still willing to help Ms. [redacted] with an alternate vehicle if there can be flexibility in the desired payment.
Initial Consumer Rebuttal /* (3000, 10, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned to the dealership with the vehicle I purchased from them. Not a second vehicle. The other vehicle was completely removed from us as if it never happened. There was a truck that would have worked. We could not agree on an amount that would work for us. Going from a payment of $255 up to 425.00 was way to much on our budget. If we had been able to use our original trade in amount of 25800. then it would have worked. We feel that because of the circumstances of the broke vehicle purchased from them that they should give us a break on a price. We were asking them to budge on 2,000.00 and they would not. If we had only known about the trouble this would have caused than we would have went up on price in the first place. Now we have a vehicle that we do not dare to pull anything with. It runs great the rest of the time. They never offered to fix the original truck we purchased from them, only to trade it in for a different vehicle. They only wanted more money from us in the form of less money on our trade in truck that we had purchased from them and an increase in a new car payment. We were willing to go up to $380.00 They were not. Yes, we were getting a better vehicle. That is why we were willing to go up in car payment. I would like them to either fix the truck or use the trade in allowance they gave us for our original trade in the Ford Expedition 2011 el xlt. They say this is not allowed, well selling a truck that is supposed to pull and does not should not be allowed either.
Final Business Response /* (4000, 12, 2014/07/29) */
I have spoken with our General Manager at our Salt Lake Ford store. Any issue(s) that Ms. [redacted] is having needs to be directed towards him ([redacted]). We leave each of our dealerships up to our General Managers and the decisions for those dealerships are at his/her discretion. [redacted] has indicated that is willing to help Ms. [redacted] within reason. She needs to contact him directly to see what they are able to work out.
Final Consumer Response /* (4200, 14, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not had the time to get with The General Manager. We will pursue it further.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Cameron D[redacted], the service manager, was very accommodating, and they made the repairs promptly and perfectly.
Sincerely,
Larry G[redacted]

I received a certified letter
from our customer [redacted] about his purchase of 2009 VW Passat  .
I called Mr. [redacted] to invite him  to our dealership. On his arrival I
 appraised his VW which he drove 12800 miles in 5 months.  we made a
 fair offer to trade him out the VW but he wanted to return the car and
get his money back. I explained to him that  all the used cars are sold as
is no warranty and we don’t take any cars back but we will be happy to trade
him out of the VW. He told me that he will think about the offer and let me
know but he never contacted me again.


















  

Shah C[redacted]
General Sales Manager
1995 North University Parkway | Provo UT
84604

Mr. [redacted],Car Gurus is a third-party provider that uses mathematical algorithms to analyze car listings. Customers receive an instant view of the relevant deal in the local area, ranked from 'great' deals to listings that are 'overpriced'. Our vehicle is listed as 'uncertain'.There is not a service...

that we have a contract with and they need to fix it on their end. We will be more than happy to reach out to them.Please see our attached listing where it states the car is listed for $18,995.00.Thank you-

Complaint: [redacted]
I am rejecting this response because:From my understanding, each Jeep has their own database in...

which they keep services stored. I have been to multiple locations therefore not all services are on record. I have also visit the Jeep in Tempe off of Autoplex Rd.
Sincerely,
[redacted]

Initial Business Response /* (1000, 16, 2014/08/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@LHM.COM
upon speaking with MRS. [redacted] on 07/08/2014 I decided the to unwind her contract and return trade in.
That was done on 07/09/2014.
This...

seemed to satisfy Mrs. [redacted].

To whom it may concern, The customer has been working with the General Manager who has unwound the deal completely. Nothing more needs to be done. Thank you, Julie D[redacted]

[redacted],I am sorry to hear that you are having and issue with your vehicle and one of our dealerships.  If you could let me know the specific dealership that you are having an issue with I would be happy to contact the appropriate people and work on a resolution to your issue. Thank...

you.[redacted]Executive Assistant - Miller Automotive Operations

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@lhm.com
I completely understand how frustrating it must be to have collections from Lexus Financial Services engaged.
We are in the customer pleasing business, however, the agreement between a lending institution...

and the customer is outside of our control.
That does not mean we do not care. We have met with our customer and resolved concerns. We have also been in contact with LFS to see if there could be a further discussion between them.
It is our understanding from the lender, that there was an unpaid balance that has been ignored or dismissed by our customer from the lender and led to fines and fees.
I believe the resolution lies with our customer working with the lender to negotiate a resolution.
If they need any individual contact information for LFS, please reply.
[redacted]
GM
LHM Lexus
[redacted]

To Whom it may concern, The dealership will be sending out a check Thursday, April 20th to reimburse for the customer's purchased maintenance package. This will not hinder the coverage, as they will still receive the three years of maintenance. Thank you, Julie D[redacted]

Sandra,Again I understand the frustration that you are experiencing.  However, I do not have access to the same systems that the dealerships use therefore I can not access any information that they may have pulled to run your credit.  All personal information is locked and stored at the dealerships.  You will need to contact the dealership directly to have them assist in this matter. Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

To whom it may concern,  Please provide the Name and location of which Larry H. Miller Dealership the customer's complaint is regarding. Thank you, Julie D[redacted]

LHM Toyota in Murray.

We are declining the reimbursement request. There is no documentation in the 90K invoice showing the Hybrid battery was an issue.  Thank You, Julie D[redacted]Customer Relations Specialist

To whom it may concern, The Larry H. Miller Dealerships has multiple Ford Dealers. I need the name/address of the location the customer's complaint is regarding in order to better assist. Thank you, Julie D[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I am choosing to not accept this response because I understand that mistakes happen, but my point is no one ever bothered to call me, or return my phone calls! I called several times and left several voicemails and everyone went unanswered. There is no excuse for this! Yes you did talk to my husband 2 weeks ago, you stated to him the same thing in your response, you also stated that you have a service member call us first thing Monday Feb 1st, to put us high priority and no one ever called, which is why I called Friday Feb 5th to find out what was going on. I called but all I got was voicemail which no one ever bothered to return my call. Monday Feb 8th I called again to find out what was going on this time I got someone because I told them I refused to hang up until someone came on the line! Someone finally did and he acted like he didn't even care and like I was wasting his time. He said the part still had not been ordered and that he had no idea what I was talking about regarding the comp. and that it was not his fault. I demanded a manager at that time, and he responded by saying i'll forward you there but he's probably not in anyway. So I left a voicemail for him. I left all my information but never heard anything back! Which is why I reached out to Revdex.com for help. Just today my husband and I both made attempts to contact you and you still have not returned my phone call. I don't have time for this all I want is to be treated with respect and I want what you promised! Plain and simple!! I'm surprised that after all this you or your service center still haven't made an attempt to contact me even after we both called you this a.m. ! My number again is [redacted] My name is [redacted] and my huband is [redacted].