Larry H Miller Automotive

Contact Name and Title: [redacted], General Manager
Contact Phone: [redacted]
Contact Email: [redacted]@lhm.com
I left a message on [redacted] and [redacted]'s phone number listed in the Revdex.com complaint. On 10/16/2014 we were able to speak directly to each other on the phone. They were out of...

town on vacation but I was able to explain to them some of the research that I was able to find.
With my office manager's help we located copies of the vehicle transaction of the purchase of the 2013 Jeep Grand Cherokee. They had a complaint that a $1000 was to be a refundable amount back to them. We have a copy of a credit receipt of $500 and it was shown as down payment on the contract of sale. They were happy to hear that it was only $500 but still frustrated that they could not get it back even now, because it was used on the contract to reduce the amount financed. There was an amout of $1000 listed as a rebate, that rebate was a credit from Chrysler that was also applied to the contract, thus lowering the amount to finance also. So the paper work is accurate as to the correct down payment and rebates that were available at that time.
The other concerns were with the actual Jeep itself. Complaints of the transmission and body moldings not being right. They thouht that the extended warranty would have been able to help with the body moldings but it probably will not be covered under the items that it can be used for. I told them that we had a dealership that is part of our [redacted] H Miller group of dealerships in the area in which they live. I told them that I would contact the GM of that store and have him get in contact with them personally to see if we can help them in any way possible with their concerns. I spoke personally with [redacted],the General Manager on Saturday,10/18/2014, he is more than willing to get involved to help. I gave him their information and he will be contacting them. I also just sent an email to the [redacted]s about [redacted] involvement from our Tucson store.
We are always concerned about any complaint at our store. Even though I was not here during any of the transaction of their purchase I am always willing to help in any way possible. Please contact me if I can answer anymore quesitons regarding this matter.
Thank you,
[redacted]
General Manager
Larry H Miller Chrysler Jeep Dodge Ram Bountiful
office [redacted]

To whom it may concern,  I need the name and the address of the dealership in question, as the Larry H. Miller Group owns 60 dealerships. Thanks, Julie D[redacted]

Complaint: [redacted]
I am rejecting this response because:As of today, 9-27-16, they have not credited our account per our agreement during the meeting on 9-22-16.  There was also a few...

things that he needed to check on & get back to us which has not happened.
Sincerely,
[redacted]

To whom it may concern, Please provide the name and address of the location where you purchased your vehicle.Thank you, Julie D[redacted]

Complaint: [redacted]
I am rejecting this response because:That's incorrect I have emails from Adam K[redacted] in mid 2007 where he states "I'm always late" and its "over 30 days late". My record at one point indicated this, but you fraudulently deleted the payment history. I want it deleted from my record immediately or I will assume this was your intention, rather than just a mistake and I will begin litigation seeking damages and file complaints with every banking and financial regulatory body that you report to.
Sincerely,
Lyron F[redacted]

Mr. [redacted],It is my understanding that you spoke with Travis, the General Manager.  He will be sending you an additional movie ticket to bring the gift value up to $15.00 as advertised.  Thank you,Sami W[redacted]

Complaint: [redacted]
I am rejecting this response because: I need the pionts taken off my credit and I a firm answer that it will be done
Sincerely,
Sandra P[redacted]

Julia,I am sorry that you feel like we have been unwilling to help with your issue.  I have spoken with our Service Manager Todd P[redacted] again and he his happy to review your concerns with him but at this time it is an issue that he would have to address.  No monies could be refunded from our corporate office.  That would need to be decided by the General Manager Aurel D[redacted] and our Service Manger.   Thank you.Andrea L[redacted]Miller Automotive Operations

Lyron,I received the Revdex.com complaint that you submitted.  In order to better assist with your issue I will need some additional information.  Is this on a vehicle that you purchased through a Larry H. Miller dealership?  Or, was this a purchase you made with another...

group but were funded through  Prestige Financial group?  I have no way of looking up a specific customer and if it is something that it through Prestige Financial we will need to contact them because they are a separate entitity from our corporate office. Thank you.Andrea L[redacted]Executive Assistant - Miller Automotive Operations

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Hi yeah thats not was was told to me, what happened to the multipoint inspection, or 5 point inspection at the time the car was purchased, and yes this was a used car at the time, but the engine started eating oil like crazy, I called the dealership about this and all I seemed to get was put off every time I called in, so this is where we are now, the finance company will be offering me a small settlement I guess but This car will have to be fixed and that should be done by the dealership, because the dealership guaranteed the 5 point inspection or what they call the multipoint inspection. When this car is fixed which I do not think anyone will do, but if they do then problem solved because I will bot be paying this stupid ridiculous amount for this car that need a engine rebuild and still needs some brake work. so when these repairs happen then we and can move forward, I do not think it to be rude to sell a car that is good, but I think it rude to sell a car without even looking at it, The rear struts I was told to be in great shape, does that mean they will make it a month or two before they blow out? I think not. Sorry just either fix the car or come get the car releasing me from the car, or I guess I can part the car out and make what I have lost back. Either one the dealership wants to do should be fine, just let me know. thanks and have a great day. oh yes  P.S. please stop with the disrespect the dealership knows that I am a Mr. Not a Ms. so stop with the Disrespect, that dealership put my family in harms way so they should be with please and thank you. but as always I will respond in kind. Have a great day.

Julia,You will need to contact our General Manager Jason H[redacted] for further information regarding a refund.  He is the General Manager of the Provo location and he would be the only one to be able to submit any sort of reimbursement for you.

[redacted],Can you please provide me with the address of the dealership your complaint is regarding? Thank you.

Complaint: [redacted]
I am rejecting this response because:They’ve got to be kidding! I guess they...

don’t want my business ever again! My wife and I have bought 4 brand new vehicles from Downtown Honda/Larry Miller, and all they’re willing to do is waive a cancellation fee That they didn’t tell me about? Where’s my refund? It goes without saying that I’ll never do business with them ever again. Nor will I recommend them to anyone else. Wow! I will have to take them to small claims court. 
Is
Sincerely,
[redacted]

Sandra,I'm sorry to hear that you had issues with one of our dealerships.  We make every attempt to get each of customers funded and make a pleasant car buying experience.  On occasion we are unable to fully get a deal funded and it is a unfortuante experience for all involved.  The...

dealership itself would need to work on helping with the points that hit your credit score.  Please let me know if I can be of any further assistance. Thank you. Andrea L[redacted]Executive AssistantMiller Automotive Operations

I spoke with this customer on
Friday the 8th.  It looks like there was a discrepancy on the
Carfax that appeared in October of 2014, 5 months after she purchased the
vehicle.  The Carfax is reporting the vehicle was in an accident in Idaho
in April of 2014,  This is...

when we had the vehicle in inventory in Sandy
Utah.  We have contacted Carfax to research their report.  It is our
belief that the Carfax is incorrect and that the vehicle was never in an
accident in Idaho.  According to our records the vehicle was owned locally
in Sandy Utah before being traded in and resold to the customer who lives in
Idaho now.  We certified the vehicle prior to selling it and no indication
of it being in any recent accident was ever noted. 
I told the customer we would be
contacting Carfax and I would let her know the results of the investigation as
soon as we heard back from them.  Also I offered to purchase the vehicle
back from her for current market value.  She said that she would wait to
hear what the results were from Carfax.  Thanks,Cory N[redacted]General MangerLHM Chrysler Jeep Dodge Ram Sandy

To whom it may concern,  Please provide the name and address of the Larry H. Miller Dealership this complaint is regarding.  Thank you, Julie D[redacted]

I'm sorry to hear that you had an unpleasant experience at one of our dealerships.  You stated that you visited our Used Car Supermarket, could you please specify which one so I can look into this?Thank you,Sami W[redacted]Executive AssistantLHM Automotive Operations

Complaint: [redacted]
I am rejecting this response because:You absolutely did not have the authority to not only run my credit for a credit card I did not ask for, but also to open an account in my name with absolutely no signed documentation, no authorization and no ok from us. I have a witness who also knows that we did not give authorization to OPEN a credit card account in my name. This was disputed with all three credit bureaus and removed. This is a disgusting, snake like way to do business and I am pretty sure it is illegal to open an account in someone’s name that they did not authorize. I would like an apology from this dealership for the excessive lies and snake like behavior we had to deal with for two days in a row. 
Sincerely,
[redacted]

I have been in contact with Travis J[redacted] ONCE! On a phone call yesterday. He was THE rudest person I have ever spoken with. He is a bully and laughed at me AND hung up on me!! He will tell you I have spoke with him 'several' times before yesterday, which is a lie. I have had contact with a Brandon R[redacted], who just happens to sound EXACTLY like him on the phone, so unless they are the same person, I have NEVER personally spoke with him until yesterday. He is not working on it. He has not kept in contact with me. He can contact me in regards to the issues if he wants. I have had contact with Jonathan V[redacted] at the dealership. Travis is too chicken to own up to his bullying and call me back! I want an apology from him. I would prefer someone ABOVE him contact me as he is extremely unprofessional and rude. He is very argumentative and defensive, there is no reason to fight about this. I just want a resolution. I expect more integrity and manners from an 'owner'. The amount of time I have taken away from my personal life and my job to deal with this dealerships errors is unacceptable and ridiculous.

Jack,I'm sorry to hear that you are having an issue with one of our service departments. If you could let me know the exact dealership you've been working with I will be happy to contact them directly and see what we are able to do as a resolution to this matter.Thank you.Andrea...

L[redacted]Executive AssistantMiller Automotive Operations