Larry H Miller Automotive

Complaint: ***
I am rejecting this response because: The response provided to Revdex.com is inaccurate and falseThe termination date was not June 6thThe
termination date was June 25th, however the contract was signed on June 7th and was not contacted by the dealership until July 19th telling us that the financing did not go throughComplaints have been made with the Motor Vehicle Enforcement Division, Consumer Protection Division, and spoke with the bank personally and was told that dealership did not submit paperwork until July 7th for financing a month after the contract was signedBy law the dealership had days from the date the contract was signed to get financing or rescind offer by writingWe have had the vehicle for days and was just told on July 19th the bank would not finance the vehicleDue to the lack of dealership notifying us within days the contract is valid and Larry H Miller Honda should finance the vehicle in houseAlso found out with DMV Larry H Miller never submitted paperwork to DMV to have permanent license plates
Sincerely,
*** ***

To whom it may concern, The customer is correctThe dealership does inspect the vehicles prior to purchase to ensure they are able to pass safety/emissions and to be registeredThe customer’s vehicle went through this process and passedThe dealership will not be held responsible for any repairs or reimbursement of any kind and will not be releasing the customer from a purchase that has taken place over a year agoThank you, Julie D***

Julia,I am sorry to hear that you are having an issue with our dealership. I have spoken with our Service Manager at the location who was aware of the issues with your vehicle. It appears that your vehicles issues have been a little tricky to figure out but they do believe they have
been accomodating in trying to assist. Understandbly car issues are typically a frustration and some can become a little more cumbersome than others. Todd our service manager said a rental car was provided at the expense of the dealership for almost a month as they were trying to diagnose and rectify the problem. Unfortuantely the vehicle continued to have issues. Sarah the advisor was instructed not to look at the vehicle on this last visit because it due to the symptoms the car presented it appeared it didn't match what they had been looking for prior. However they were still adament on diagnosing the problem and getting you on your way. At this time we do not feel it is within reason to return the money you are requesting. The dealership has been in touch with the Chrysler team trying to find an answer to the stalling problem and they did cover a rental car for days and did correct a problem for at no cost to you. If you would like to contact Todd P*** he is more than happy to try and assist further. I have listed his information below. Thank you.Andrea L***Executive AssistantMiller Automotive Operations
Todd P***
Service Manager
LHM Chrysler Jeep Dodge
Ram Provo
Direct: ***
***@lhmauto.com
www.larryhmillercjdprovo.com
N University Parkway
Provo, UT
v

Complaint: ***
I am rejecting this response because:
This is in response to Larry
HMiller Chevrolet, Provo,
UT and their claim that my
complaint had been addressed and resolved
My complaint has not been
satisfactorily resolved.
I was told by the General
Manager of the dealership that it was not their policy to issue a day
warranty on used vehicles, even though the sales person told me the vehicle
would have a day warranty. I finally
agreed to forego the day warranty.
I received a refund of my
deposit in the amount of $500. This is
the only complaint point that was satisfied.
My main concern is the
dealership will not send me the original title.
In Kansas,
I must have the original title to get the license tag. They provided the lien holder with a copy,
but according to the DMV in my county, they are to provide me with the
original. I have been trying to work
with the dealership to send me the title with no success. This is bordering on outright theft on the
part of the dealership. It has caused a great
hardship on me, as I have not been able to get a temporary tag , thus I can not
drive the vehicle. In the county where I reside, Johnson
County, KS, the DMV instructed me
to educate the manager at the Provo, Utah dealership on the correct protocol pertaining to Kansas regarding where they need to send the
title. The DMV also told me to have the
manager call them if he had any questions about sending the original to
me. The lien holder has a copy, but a
copy will not help me. According to the DMV
in Johnson County, KS,
they will accept only original titles for registration and the original title
is to be provided to the Kansas
resident/purchaser , not the state or lien holder. This can be confirmed through the Johnson
County DMV offices.
It is very disturbing to me
that the dealership refuses to release the title to me. The vehicle is paid for in full and all
paperwork has been signed and submitted to the dealership. Why are they insisting on keeping the title
of my car? It seems like they are trying
to hide something and makes me think something very suspicious is going
on.
The finance manager, sent me
a credit application after the vehicle had been long paid for and insisted that
I sign it and return it before the title would be sent to me. I feel this was an intimidation tactic, as I
believe the finance manager ran a credit
check on me without having a signed credit application from me giving him
permission to do so. If this is true, I
believe he was attempting to cover his tracks by having me sign a credit
application so he would not be liable for running a credit report on me without
the legally required permission from myself.
It seems like he is using the credit application issue as an excuse to
not provide the title to me.
I am simply asking for what
is rightfully mine: The vehicle has been
paid for in full over days ago (5/20/15) and was delivered to me July 1,
2015. The only thing I lack is the
title. I would like to know when they
plan to send me my title, as I can not license the vehicle without it. Any reputable dealership that would not follow
Kansas title rules when they sell a vehicle to
a Kansas
resident needs to make some major changes in their business practices.
As I said, I am not satisfied
with the response to my complaint. The
title issue needs to be resolved quickly.
Sincerely,
Greg G***

I apologize if you felt that
Tiffany was being rude to you, but she was following protocol. As your
own insurance company stated (please see attached email) we are accepting reported
income when we sign the check. We did not perform work on your vehicle,
therefore, we cannot accept
the liability. I am sorry that you had
to wait for Tiffany when you came in, but you were informed when you called
that morning that we would not be able to sign the check because we didn’t perform
the work. When you arrived Tiffany was busy helping another customer
There was no personal malice involved in Tiffany’s decisionThe real
confusion seems to be with fact that your insurance company was under the
assumption that we were repairing your car. Based on the email it appears
that you were able to both get your car repaired and receive a corrected check
from *** Insurance.
Thank you,Kasey W***General ManagerLHM Chevrolet Murray

Thank you for your message If you could please let me know which dealership that you are dealing with I would be happy to reach out to the General Manager and have him look into the issue. Thank you, Lindsey Executive AssistantLarry HMiller Automotive

Mr***,We apologize for the situation Unfortunately dealerships do run out of movie tickets from time to time, and they are just waiting for a new order to come in. I will be happy to mail you two Megaplex Gift Cards ($value each) in place of those movie tickets you were
looking for. I will put those in the mail today. Thank you,Sami W***Executive AssistantMiller Automotive Operations

Greg,Please contact Jason H*** (General Manager) at the dealership to get this matter addressed. I do not have access to these records so I will not be able to get them sent. I will be happy to follow up should need be.Thank you.Andrea L***Executive AssistantMiller Automotive Operations

Complaint: ***
I am rejecting this response because: I have spoken to Jay C***(After I called three times as he did not return my messages.) MrC*** stated that I was not due these items as they did not pertain to my vehicleI tried to explain that they may not pertain to my vehicle but the purchaser was being charged for these items and not receiving them as they were listed on the desert protection packageI went on to explain that Darrin D*** was willing to provide these items as long as I paid for them until I told him a tailgate lock could not work on a RavMrC*** then stated in the fine print on their website it stated these items listed in the desert protection package may not apply to all vehiclesMrD*** must not be aware of this fine print as he would have told meI reviewed the website today and I see no such printI also noticed that the wheel locks and tailgate lock are no longer listed in the desert protection package for the RavSince my initial complaint I have changed the factory wheels and lug nuts with locks(I was told that wheel locks would not fit on my steel wheels.) I am requesting a dealership credit in the amount that these two items would cost and what amount would be charged to install themI do not wish to go to arbitration as the $cost would just negate the dealership creditI was unable to attach the screen shot of the desert protection package and the string of emails between MrD*** and myself but I do have them and can send them in via fax or to an email address.br />
Sincerely,
*** ***

***,I am sorry that you have had an issue with one of our dealershipsIf you could let me know the exact dealership it is that you serviced your vehicle with I would be happy to look into this issue further.Thank you.Andrea L***Executive AssistantMiller Automotive Operations

The customer re-signed paperwork at the dealership on Saturday. This issue has been resolved

Complaint: ***
I am rejecting this response because:
I didn't get in writing about this policy that Tiffany cannot sign the check, at the beginning she told me she is the Top boss of the company Larry H Miller Body Collision center of Murray.she wasn't nice to us *** *** and myself *** ***, is it because we are Spanish people?when we got our first check for our car insurance with ***. it was in the name of my husband *** *** and Toyota financing department.we went to Toyota financing department and they were glad to sign the check for us with any inconvenience.we got an appraisal in body collision center of murray Larry H Miller and we didn't want to do the service there.Tiffany the top boss said she couldn't sign the check . she misteriusly talked with my claim adjuster *** at *** through emails to find out who sign the first check?why would she do that? is she doubting we are robbers?customer always right, I didn't feel that top boss tiffany gave us a fair high customer servicewe deserve an apology since she yelled at us in front of her employees.treat us as criminals.an we should see the written policy, thank you*** ***
Sincerely,
*** ***

To whom it may concern, Please provide the name/address of the dealership in which this complaint is regardingThank you, Julie D***

Mr***, If you could please let me know which Dodge dealership you visited I would be happy to look further into this situation for youWas it the Riverdale, Bountiful, Sandy or Provo location? Thank you

To whom it may concern, Please provide the name and location of the Arizona Larry HMiller Dealership the customer has the complaint withThank you, Julie D***

Mr***, Attached is a signed document stating the rebate was to be applied to the loan. Unfortunately we are unable to offer the rebate in another form as requested since your financing has already been processed and the rebate has already been applied to the loan. MURThank
you,SamiExecutive AssistantMiller Automotive Operations

To whom it may concern, We have two separate locations in RiverdaleCan the customer please provide the full name/address of the location the complaint is regarding? Thank you, Julie D***

Cameron D*** our service manager at Larry HMiller Honda will reach out to Larry and make arrangements to address the issue with his windshield.Thank you.Andrea L***Executive Assistant Miller Automotive Operations

To whom it may concern, The customer has been in contact with the service manager regarding the concerns of his vehicleThe vehicle is currently at our Riverdale location having tires replaced to resolve the shaking concern at no cost to the customerThey will test drive the vehicle with the
customer when it is ready for pick upThank you, Julie d***

In response to consumer complaint, we have reviewed your
file and have determined that the account will fall off your credit in October
2015. This date is years from the Date of First DelinquencyOnce an
account becomes current form being past due/Late the Date of First Delinquency
gets removed and will not be posted to the credit report unless the account
goes past due/late again. The account was brought current in August
and giving the Date of First Delinquency October 2008. The account does
not go off of when you booked/contracted the loan with Prestige
Financial. Lyron F* is welcome to reach out to Kacee P***
Compliance Specialist at Prestige Financial with any further questions or
concerns. MrsP***’s direct number is ***.
Please feel free to let me know if you have any questions or
concerns with this response to the consumer
Kacee
P***
Compliance Specialist
Prestige Financial Services, Inc
A Larry HMiller Company
[ T ] ***
[ F ] ***
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