Larry H Miller Automotive

From the correspondence between the customer and the General Manager of the dealership that took place on October 18th. I believe this issue has been handled between them.  Thank you.  Lindsey

Evelyn,I'm sorry to hear that you've had an issue with one of our dealerships.  I'm happy to contact our service manager and let him know about the customer service that received at upon your last visit.  We strive each day to have exceptional customer service and if we fall short of that in any aspect we certainly want to be made aware so that we can address it with our staff appropriately.   Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

UCS did sell [redacted] a Chevrolet Traverse that had been traded in at Trucks and Imports. During the funding of the deal at Trucks & Imports the deal fell apart and we had to return the Traverse to the original customer. Blashford W[redacted] at Sandy did find a Traverse for [redacted] that was a...

year newer with less miles on it. The payment came out to be $40 more than the original purchase and we thought for a year newer and lower miles a $40 payment bump wouldn't be insurmountable, however, [redacted] did not agree to it. I can continue to search for a Traverse that will work for his situation. Regards,  Doug W[redacted]Internet Sales DirectorLarry H. Miller Used Car SupermarketsLarry H. Miller Trucks & Imports (801) 553-5319 Office

It is my understanding that this issue has been handled by the dealership.  Please let me know if you need further assistance. Thank you,Sami W[redacted]Executive Assistant Miller Automotive Operations

Complaint: [redacted]
I am rejecting this response because:  it was the [email protected] and it came from my business email address (where the other emails were generated from) [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Due to the vehicle not being delivered and other issues with a part from the dealership, legal counsel has been obtained to rescind the loan.  I have never had so much hardship as I have had with Larry H Miller of Provo.
Sincerely,
[redacted]

To whom it may concern, The dealership will be cancelling the remainder of the maintenance package, and waiving the $25.00 cancellation fee as a gesture of goodwill. Thank you, Julie D[redacted]

I have followed up and am informed the transaction was rescinded as the customer demanded and we deem the issue resolved.

I've contacted the General Manager of this dealership., he said this issue has been handled.  Please let me know if you need anything else. Thank you,Sami W[redacted]Executive AssistantMiller Automotive Operations

Contact Name and Title: [redacted]
Contact Phone: [redacted]
[redacted],
I am sorry to hear that you are have issues with one of our dealerships. If you could let me know which dealership you purchased the vehcile from I would be happy to assist in getting the issues resolved.
Thank you.

[redacted],Again I am sorry that this has been an ongoing issue for you.  Unfortunately, the decision to reimburse and monies would be up to our General Manager Jay C[redacted].  If you are unable to contact him directly you can contact his customer service representative Irina K[redacted] and she will be able to assist you further.Thank you.

Complaint: [redacted]
I am rejecting this response because: it was a year when I tried to trade it in. At that time was auto nation which was the same amount lhm offered me. I am not surprised that they take no responsibility, nor they acknlodge of their finance guy calling me asking me out for drinks. Is this how your company runs? Get my personal information and use it for your personal use!! If I need to look for the original email I will. i will never purchase anything from lhm again and I will make sure all my family and friends don't go their either. If they claim I got such a great deal then why am I under ?? Yeah that's what I thought !!
Sincerely,
[redacted]

To whom it may concern, The general manager, Aaron S[redacted], has made a few attempts to contact customer regarding the shifting concern. Please contact him directly at 801-693-2210 to discuss swapping out your vehicle.  Thank you, Julie D[redacted]

Contact Name and Title: [redacted] Service Manager
Contact Phone: [redacted]
Contact Email: [redacted]@lhmauto.com
We do not have record of Mr. [redacted] having 4 appointments with our dealership or coming in to our service department 4 times, we do have record of him calling after receiving a...

recall letter from Chevrolet for us to order his parts, the parts for he's recall have been very hard to get and have taken many weeks to get them in, even after we receive the parts for the recall sometimes the customers keys will not work with recall parts supplied by General Motors, so new keys have to be ordered, Mr. [redacted] did visit our dealership on the evening of November 4th, he arrived at 4:12pm and left at 5:41pm while we tried to fit the recall parts to his old keys, he's 2005 Chevrolet Malibu sat in the service drive directly under a video surveillance camera, I have played back in video from the moment he arrived until he left, and nobody touched his vehicle, we only worked with his keys, I am willing to replay this video to anyone that would like to view it, there for we did not tamper with his ignition switch, we are still waiting for his replacement keys to come in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,  I need the full name or address of the location the customer's complaint is regarding in order to assist. Thank you, Julie D[redacted]

[redacted],I am sorry to hear that you've had an issue with our Larry H. Miller Dodge location.  As a policy we refer this types of issues back to our General Managers over the dealerships.  [redacted] is the GM at this particular location so it would be best to contact him directly to see...

what if anything that they could do at this point.  All contracts and financial information stays at the dealerships so I am unable to look into the contract for you.  If you should need any further assistance please do not hesitate to contact me again. Thank you.[redacted]Executive Assistant Miller Automotive Operations

Complaint: [redacted]
I am rejecting this response because: I feel that you are not...

even looking at the information I have provided already. Once again, the complaint is against the Larry H Miller Ford/Lincoln store at 11442 S Lone Peak Parkway, Draper, UT 84020. Service phone number is 801-563-4050. The service advisor was Richard R[redacted]. The last person I spoke to was Trent 801-563-4052.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Although You spoke with the General Manager, I am sure that he indicated that he was out on leave during the first week 07/16/2016- 07/19/2016. The GM did not attempt to assist me until I contacted the Revdex.com. I was passed off to "Supervisors" in the Service and Sales Departments, Bothe placing blame on each other and Chrysler LLC. When the first Vehicle was sold to me I specifically asked for a V6 Journey. Both the Sales rep and Finance rep assured me that the vehicle was a V6. It was not until the first breakdown that the Service department informed me that the vehicle was a 4 cylinder; returned in less than 2 days with 29 miles total. On that date I was asked to speak to Finance and My APR increased from a 6.5 to a 9.25 and my Monthly payments increased $65. this is what it would take to get me into a V6 Journey. I then was assured that the new Journey was a V6 and there should be no problems. When this one broke down; in less than 2 days and less than 300 miles total, I came in and spoke to a Manager. The Manager advised that I could leave the Vehicle (My families only means of Transportation)  or take the vehicle (further Risking my families safety) and return in Two days so Service can "check it out" and there is no way my original 2012 journey can be returned to me because it has already been sold. I had to force my way to the Top in order to get any kind of resolve or recognition by yourself or the GM and after speaking with the GM he offered to get my into a V6 2016 Journey if I increased my APR and Monthly payments again or put down $5,000 to be placed in a "Basic" Durango. I then stated that I will not pay more because this was the original deal I was offered and instead of a V6 I was given a V4.
I then asked the GM again to return the 2012 trade in and he stated "it had already been sold and there is nothing he could do" I then asked if I could receive the Monetary Dollar amount that was provided on the Trade in value. I was asked to give him some time to see what he could do. He called back an Hour later and stated that he will drive to the Auction and retrieve the 2012 Journey for me and I can pick it up in 2 hours. When I received my 2012 journey there was no gas in it; although I traded it in with a half take, and the vehicle was not clean; interior or exterior. This was Not the definition of customer service. This was a failed attempt to milk money out of a family because the opportunity presented itself.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I appreciate you looking into this matter and hopefully it will get resolved. AS of now we still have no license plates for our vehicle and we are getting ready to pay our 6th payment on it. That means we will have owned it for 7 months and still no plates. You guys should not be selling vehicles that you cannot provide plates for. A truly miserable experience dealing with your company.
Sincerely,
[redacted]