To whom it may concern: We apologize for any inconvenience the customer has experiencedThe Gap Insurance, Extended Warranty and Key Replacement contracts are all cancelable products and we will assist the customer in that processOur company policy is to not refund any Simonize products, however in light of the past events we are going to make a one time exceptionWe are also going to refund the amount we charged for the Bed Liner since the customer had it installed elsewhereOur Customer Care Manager, Beth D***, will be reaching out to the customer to collect all pertinent documentation to process the cancellations - Larson Customer Care
Hello [redacted] , We are sorry for the lack of communication between you and our CJDR storeWe want to resolve your issues as quickly as possible I have emailed the General Manager Lewey M [redacted] and ask him to make it a priority to have the correct paperwork drawn up and have it ready for you to sign as soon as possibleLewey or one of his managers will contact you as soon as it’s readyKeep in mind we are a very busy store, but I will keep on top of it for you on your behalfIf you have any more concerns please contact our customer care team here at Larson at 253-671-you can also write us at [redacted] @LookLarson.com We do hope to have your issue resolved soonHave a wonderful day The Customer Care Team
7/21/12:01:PM The customer did not send over the proper paperworkWe informed the customer via email that we either needed physical copies of the paperwork or a faxed/scanned copy not a photographWhen we received the compliant submitted through the Revdex.com we reached back out to the customer and told her we were still waiting on copies of her paperworkShe emailed us the same photograph we received on the 6th of MayWe explained again that we needed either a physical copy or a faxed/scanned copy that the photograph would not suffice and that we also needed the odometer disclosureWe received the cancellation paperwork shortly there after but did not receive the odometer disclosureWe reached out again requesting the odometer disclosure and received a blank copyWe reached out again explaining the copy we received was blank and the customer sent over the odometer disclosure completely filled outOnce we had all the documentation required to cancel the contracts the paperwork was submitted to the company who holds the contracts, for processingThe customer cannot pick up a check from our dealership as the refunded amount has to be remitted to the lien holder on the vehicleIf the customer can provide proof that the vehicle has been paid off and has no lien holder we can remit payment directly to the customerRegardless of where the funds are going it will take to weeks from the time we received all the completed documents for the cancellations to be processed- Larson Customer Care7/14/6:43:PM To whom it may concern:The customer contacted us on April 14th to have the GAP and Extended Service contract cancelledOur Customer Care Manager, Beth D***, reached out to the customer and provided the documentation required to complete the cancellationOn May 6th the customer emailed Beth a photograph of the completed paperworkBeth explained to the customer that we need to either have the hard copy or the document scanned/faxed over to continue with the cancellationOn July 14th we contacted the customer to explain that we were waiting for the hard copy or a scanned/faxed document from herThe customer forwarded us the photograph of the cancellation form on July 14th and we responded that we need the hard copy to submit to the company who holds the contractsWe received the cancellation form as a scanned document on the afternoon of July 14th but have not received the Odometer disclosure, we are in the process of contacting the customer to obtain the odometer disclosure so we can process the cancellationOnce all documents are obtained we will submit them to the contract company for processingCancellations can take to weeks to be finalizedAll refunds are sent to the lien holder, if there is no lien holder refunds will be returned to the customer
Complaint: [redacted] I am rejecting this response because:Beth by you saying your not questioning my integrity tells me you are doing just thatOF COURSE we Realize you don't offer those services for free and that is why we agreed on the $for those three services and then Matt tacked on another $79, which makes me question his integrityI can see we are getting nowhere on thisI do want to tell yyou again our salesman Justin was wonderful but because of our ongoing experience with the financial part of our transaction we will be taking our business elsewhere in the future Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Although I did go see the dealership to fix the heater core issues they still will not take care of my navigation that they scratched so I will reach out to other options to pursue this matter I have contacted a lawyer and will be writing to [redacted] on [redacted] to let him know how this is being handled I believe that the Revdex.com has done what it can and the dealership will not fix it through this channel Sincerely, [redacted]
The mileage has a lot to do with the functioning of the vehicleMechanical parts are not meant to last forever and the more miles that are put on a vehicle the more wear and tear occurs to those partsWe cannot control how the vehicle is functioning at the time of drop off or when parts will fail on the vehicleIn addition we performed an inspection on the vehicle and provided the customer with a list of items that needed to be addressed especially considering the mileage on the vehicleAs a gesture of good faith we assisted in the repairs of the vehicleWe stand by the decision and repairs that we made - Larson Customer Care
To whom it may concern:The pre-approval Ms [redacted] had from her lending institution would not have covered her additional optional items she had selected as her pre approval was a set amount with no add ons In regards to the pricing of the vehicleMs [redacted] states that the base price of the vehicle was $15,875, which is incorrect Base price of the purchased Jeep Patriot was $17,+ destination + additional fuel charge with brings the MSRP to $18,The selling price (before add ons) was $15, (including pulse protect) disclosed 3rd brake light pulse $399, + $simonize glasscoat paint protection, which leads to a starting price on her buyers order of $17, Then she opted for roadside assistance plan with key replacement $and lojack theft protection for $ That came to $19,before rebate of $taking it down to $15,plus tax of $plus Est lic fee of $314.50, plus doc fee of $Ms [redacted] elected for service contract of $3,and $1,for maintenance contract That is how the totals came up to an overall amount financed of $24, So in closing the pricing structure of $15,was the correct price before $rebate and net price of $11,before selected additional options that Ms [redacted] elected to chooseLarson Chrysler Jeep Dodge obtained financing for Ms [redacted] due to the selected aftermarket options she choseSome of the items are cancellable if Ms [redacted] chooses she can come in and speak to our finance departmentAny cancellations available would deduct from her overall amount financed but not change her monthly payment Thank you and we hope we have answered the concerns thoroughly
Complaint: [redacted] I am rejecting this response because: Yes [redacted] contacted us yesterday to say they lost our order and pictures for the warranty work and that we need to start over I would like to have this remain on record as this is unacceptable business We dont have much of a choice but to start completely over and then it is still not guaranteed they will follow through Unbelievable! Sincerely, [redacted] & [redacted]
While we appreciate that all of our customers are entitled totheir own opinions of their experiences, at times we feel it necessary tocorrect some factual itemsThis customer has a long standing relationship withAudi of Tacoma, and in fact has been our motivation for building new processeswithin our service departmentThis customer has had issues nearly every visitto our store, a few are substantiated and we have taken full responsibility forour actions or the actions of our 3rd party partners and rectified, but mostare notTo help ensure this customer's comfort and peace of mind we now takephotographs of each vehicle that is brought to our service department beforeany work is completed to ensure an accurate capturing of the factsWe alsokeep a wash log to know exactly when a vehicle has been washed, and secondsignature is required before the vehicles are released to customers verifyingthat the vehicle does, indeed, look cleanBefore this customer picked up hisvehicle from his most recent servicing, the vehicle didn't pass our secondinspection and was sent back to be vacuumed againWe have done this in aneffort to make accommodations for this customer, and the process has spread toall of our service customersWhere we take exception is the accusation of us having a personal agenda against this customer or his vehicle,and having our words taken out of context, twisted, and re-appropriated in thereview that was written todayTime and again, we have gone above and beyond tosatisfy this customer, including providing him with loaner vehicles when thatis usually a service we only provide to customers who purchased their vehiclesfrom usHis two previous vehicles were not In months past, wefound that we were unable to satisfy this customer's wishes and ended our businessrelationship with him based on this and the repeated accusations we were lyingto himWe do not lie to our clients or cover things upHe came back a fewmonths later, apologized and asked for a second chance, which we gladly agreedtoAfter this servicing, he called our Customer Care Department complainingabout his service, but offered to forget it if we gave him an Audi jacket and afree oil changeThe email in which he accuses our Service Manager, Sarah V***,of taking a tone of 'How Dare You' is belowAn objective reader will concludethat this email was polite, informative and a plea for open communicationbetween an employee and a customer who have been doing business with each otherfor yearsImmediately below is a copiedand pasted email from Sarah V***, Service Manager of Audi Tacoma with only thecustomer's information omittedThe customer's inbound email to Sarah will notbe posted as it contains harsh, aggressive, inappropriate and threateninglanguage: "Hi CUSTOMER NAME OMITTED,I left you a voicemail as well.I received your survey along with a phone call from my Customer Care Teamregarding some service issuesI would like to think after the years we'veworked together, you would call me directly to discuss any issues rather thannegative marks on a survey that is very important to the storeI thought wehad build that relationship as I've always done my best to alleviate any issuesyou've had.In researching, your vehiclewas washed when we called to alert you it was readyI keep a wash log daily,your car was washed on the 10th at 10:12am, finished at 10:30am by Kyle andquality checked by both Sandi and KristenSandi actually sent it back to havethe vacuum done betterYou did not pick the vehicle up until the following dayso it is possible that the sprinklers hit it over nightSandi looked it overwhen she pulled it up as wellObviously a service wash is nota detail and we do our best to make our clients happy In regards to the tire pressureon the vehicle, I checked your safety inspection sheet, your brake and tirelevels are all recorded, along with psi on each tireYou can see that aswell on your copy of the inspection sheetYour vehicle was worked on by my shopforeman and I trust the documents he provides me withIf a tire was 18psi lowit would practically be flat and would've been apparent the second you pulledout onto the roadThere would also be severe wear marks on the sidewall of thetirePerhaps a nail or screw was picked up the following day? I continue to take everyprecaution available when your vehicles come in because I feel there is alwayssomething wrongWhile I realize in the past, there has been a legitimate issueor two, I do not have these consistent issues with any other clientsAs I saidpreviously, we continue to not meet your expectations and I feel another shopmay be the optionI have done a lot to take care of you and your vehicle asbest as possible over the years and I feel it is still not appreciated Hope you have a wonderfulevening, " We regret that this customerhas had what he perceives to be a negative experience with our ServiceDepartment, but we have exhausted every option that we have in satisfying him.Today, he has taken to the internet (in multiple places) in retaliation of us not complying with hisrequests for free items regarding his latest service which was fully completed,delivered free of issues, and is fully supported by complete documentation
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello and we apologize for the inconvenience this has caused you My name is Lewey M [redacted] , (General Manager) with Larson Chrysler Jeep Dodge Ram and I will look into this with my corporate staff and respond back as soon as I have all of the information on a status of this cancellation The glass coat protection is in fact a non cancellable item however I will respond back to the cancellation status as this is the first I personally have heard of this myself Thank you Lewey M [redacted] Larson CJDR of Puyallup
We have reached out to the customer and provided the paperwork needed to cancel her key replacement and extended service contractWe are waiting for those documents to be returned and we will begin processing the cancellation - Larson Customer Care
To address the BBB case for [redacted] ***, On March thirdthe vehicle was brought into the shop with a lack of power concern.The mileageat that time was 75062. The technician went through the diagnostic and foundthat the backpressure through the exhaust was below specifications. He foundthat... the left catalytic converter was at 30 lps and the right side was at 40lps. We replaced the catalytic converter. We test drove the vehicle afterwardand found it to be operating as designed. The repairs for this concern werecovered by warranty. On March 19th thevehicle was brought back in with the complaint of lack of power onacceleration. The mileage on the vehicle at this time was 75125. Afterperforming a diagnostic the technician found that the tire size that wasprogrammed into the computer was the wrong size for what the vehicle had on it.The technician reprogrammed the tire size in the computer and the vehicle drovefine. The customer was not charged for this repair. On March 30th thevehicle was brought in with a concern of engine revs up and vehicle slows downwhile climbing hills. After performing a diagnostic the technician found thereto be a fault code in the system. Previous to this visit the vehicle had nofault codes stored in the computer. The fault codes found were P0222 (tpscircuit low) and p0123 (tps circuit 1 high). After performing multiple test onthe system the technician found that the throttle body was at fault. Thecustomer declined repairs. The customer paid for the diagnsotic that the technicianperformed. The amount for the diagnostic was 120.00 dollars. This amount waspreapproved before the work was performed by the customer. Thanks, [redacted] Service ManagerLarson Chrysler Jeep Dodge Ram
To whom it may concern, We have reached out to the customer several times to address all concerns the customer is currently having with the with the vehicle with no response from the customerThe vehicle is currently in our shop and all machinal issues are currently being taken care ofI will follow up with the customer to ensure all machinal concerns have been addressed after the vehicle is picked upThank you for your timeBeth D [redacted] Customer Care Manager Larson Automotive Group 253-248-
Complaint: [redacted] I am rejecting this response because: I received a voice mail from someone at Larson Dodge mentioning she would be getting us a refundI called her back and since she was not available, I left a voice mail stating our home address so that they could mail the refund to us.since then, I haven't had any mail (refund) from them not have I heard back anything.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I was told that they will have a response for me Wednesday which is yesterday and I haven't heard anything from the businessI also left them a voicemail yesterday around PM
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** And look forward to resolving this isssueJust to restate we would like a full refund of all services we would like to have cancelledWe feel we at least deserve this for having to deal with this issue for the last months and essentially being ignored or blown offAlso no where in the paperwork we received does it state the Simoniz is not refundableWe no longer wish to get these services from your company. Sincerely, *** ***
Complaint: ***I am rejecting this response because: My vehicle was damage by Larson Audi and it was not repaired to my satisfactionNow I did not ask for your service department to crash my car, but I defiantly am asking for proper compensation from you, in order to repair my vehicle to MY satisfaction, NOT yours The $would be used to repaint the damaged area where your service department ruined my car.Sincerely,*** *** & *** ***
To whom it may concern:
There are limited fields on the contract to disclose all of the products purchased by the customerThe contract shows the purchase price and the difference between the price the vehicle was sold to the price the add on's were included on the vehicle covers the cost for the Pulse product and SimonizeOur customer care team has been in contact with the customer to assist her in processing the items that are cancelable.
-Larson Customer Care
To whom it may concern: We apologize for any inconvenience the customer has experiencedThe Gap Insurance, Extended Warranty and Key Replacement contracts are all cancelable products and we will assist the customer in that processOur company policy is to not refund any Simonize products, however in light of the past events we are going to make a one time exceptionWe are also going to refund the amount we charged for the Bed Liner since the customer had it installed elsewhereOur Customer Care Manager, Beth D***, will be reaching out to the customer to collect all pertinent documentation to process the cancellations - Larson Customer Care
Hello [redacted] , We are sorry for the lack of communication between you and our CJDR storeWe want to resolve your issues as quickly as possible I have emailed the General Manager Lewey M [redacted] and ask him to make it a priority to have the correct paperwork drawn up and have it ready for you to sign as soon as possibleLewey or one of his managers will contact you as soon as it’s readyKeep in mind we are a very busy store, but I will keep on top of it for you on your behalfIf you have any more concerns please contact our customer care team here at Larson at 253-671-you can also write us at [redacted] @LookLarson.com We do hope to have your issue resolved soonHave a wonderful day The Customer Care Team
7/21/12:01:PM The customer did not send over the proper paperworkWe informed the customer via email that we either needed physical copies of the paperwork or a faxed/scanned copy not a photographWhen we received the compliant submitted through the Revdex.com we reached back out to the customer and told her we were still waiting on copies of her paperworkShe emailed us the same photograph we received on the 6th of MayWe explained again that we needed either a physical copy or a faxed/scanned copy that the photograph would not suffice and that we also needed the odometer disclosureWe received the cancellation paperwork shortly there after but did not receive the odometer disclosureWe reached out again requesting the odometer disclosure and received a blank copyWe reached out again explaining the copy we received was blank and the customer sent over the odometer disclosure completely filled outOnce we had all the documentation required to cancel the contracts the paperwork was submitted to the company who holds the contracts, for processingThe customer cannot pick up a check from our dealership as the refunded amount has to be remitted to the lien holder on the vehicleIf the customer can provide proof that the vehicle has been paid off and has no lien holder we can remit payment directly to the customerRegardless of where the funds are going it will take to weeks from the time we received all the completed documents for the cancellations to be processed- Larson Customer Care7/14/6:43:PM To whom it may concern:The customer contacted us on April 14th to have the GAP and Extended Service contract cancelledOur Customer Care Manager, Beth D***, reached out to the customer and provided the documentation required to complete the cancellationOn May 6th the customer emailed Beth a photograph of the completed paperworkBeth explained to the customer that we need to either have the hard copy or the document scanned/faxed over to continue with the cancellationOn July 14th we contacted the customer to explain that we were waiting for the hard copy or a scanned/faxed document from herThe customer forwarded us the photograph of the cancellation form on July 14th and we responded that we need the hard copy to submit to the company who holds the contractsWe received the cancellation form as a scanned document on the afternoon of July 14th but have not received the Odometer disclosure, we are in the process of contacting the customer to obtain the odometer disclosure so we can process the cancellationOnce all documents are obtained we will submit them to the contract company for processingCancellations can take to weeks to be finalizedAll refunds are sent to the lien holder, if there is no lien holder refunds will be returned to the customer
Complaint: [redacted] I am rejecting this response because:Beth by you saying your not questioning my integrity tells me you are doing just thatOF COURSE we Realize you don't offer those services for free and that is why we agreed on the $for those three services and then Matt tacked on another $79, which makes me question his integrityI can see we are getting nowhere on thisI do want to tell yyou again our salesman Justin was wonderful but because of our ongoing experience with the financial part of our transaction we will be taking our business elsewhere in the future Sincerely, [redacted]
In response to [redacted] , Check was cut Last Monday for signing it usually takes a week to move through our hands and to the mail Thank you
Complaint: [redacted] I am rejecting this response because: Although I did go see the dealership to fix the heater core issues they still will not take care of my navigation that they scratched so I will reach out to other options to pursue this matter I have contacted a lawyer and will be writing to [redacted] on [redacted] to let him know how this is being handled I believe that the Revdex.com has done what it can and the dealership will not fix it through this channel Sincerely, [redacted]
The mileage has a lot to do with the functioning of the vehicleMechanical parts are not meant to last forever and the more miles that are put on a vehicle the more wear and tear occurs to those partsWe cannot control how the vehicle is functioning at the time of drop off or when parts will fail on the vehicleIn addition we performed an inspection on the vehicle and provided the customer with a list of items that needed to be addressed especially considering the mileage on the vehicleAs a gesture of good faith we assisted in the repairs of the vehicleWe stand by the decision and repairs that we made - Larson Customer Care
To whom it may concern:The pre-approval Ms [redacted] had from her lending institution would not have covered her additional optional items she had selected as her pre approval was a set amount with no add ons In regards to the pricing of the vehicleMs [redacted] states that the base price of the vehicle was $15,875, which is incorrect Base price of the purchased Jeep Patriot was $17,+ destination + additional fuel charge with brings the MSRP to $18,The selling price (before add ons) was $15, (including pulse protect) disclosed 3rd brake light pulse $399, + $simonize glasscoat paint protection, which leads to a starting price on her buyers order of $17, Then she opted for roadside assistance plan with key replacement $and lojack theft protection for $ That came to $19,before rebate of $taking it down to $15,plus tax of $plus Est lic fee of $314.50, plus doc fee of $Ms [redacted] elected for service contract of $3,and $1,for maintenance contract That is how the totals came up to an overall amount financed of $24, So in closing the pricing structure of $15,was the correct price before $rebate and net price of $11,before selected additional options that Ms [redacted] elected to chooseLarson Chrysler Jeep Dodge obtained financing for Ms [redacted] due to the selected aftermarket options she choseSome of the items are cancellable if Ms [redacted] chooses she can come in and speak to our finance departmentAny cancellations available would deduct from her overall amount financed but not change her monthly payment Thank you and we hope we have answered the concerns thoroughly
Complaint: [redacted] I am rejecting this response because: Yes [redacted] contacted us yesterday to say they lost our order and pictures for the warranty work and that we need to start over I would like to have this remain on record as this is unacceptable business We dont have much of a choice but to start completely over and then it is still not guaranteed they will follow through Unbelievable! Sincerely, [redacted] & [redacted]
While we appreciate that all of our customers are entitled totheir own opinions of their experiences, at times we feel it necessary tocorrect some factual itemsThis customer has a long standing relationship withAudi of Tacoma, and in fact has been our motivation for building new processeswithin our service departmentThis customer has had issues nearly every visitto our store, a few are substantiated and we have taken full responsibility forour actions or the actions of our 3rd party partners and rectified, but mostare notTo help ensure this customer's comfort and peace of mind we now takephotographs of each vehicle that is brought to our service department beforeany work is completed to ensure an accurate capturing of the factsWe alsokeep a wash log to know exactly when a vehicle has been washed, and secondsignature is required before the vehicles are released to customers verifyingthat the vehicle does, indeed, look cleanBefore this customer picked up hisvehicle from his most recent servicing, the vehicle didn't pass our secondinspection and was sent back to be vacuumed againWe have done this in aneffort to make accommodations for this customer, and the process has spread toall of our service customersWhere we take exception is the accusation of us having a personal agenda against this customer or his vehicle,and having our words taken out of context, twisted, and re-appropriated in thereview that was written todayTime and again, we have gone above and beyond tosatisfy this customer, including providing him with loaner vehicles when thatis usually a service we only provide to customers who purchased their vehiclesfrom usHis two previous vehicles were not In months past, wefound that we were unable to satisfy this customer's wishes and ended our businessrelationship with him based on this and the repeated accusations we were lyingto himWe do not lie to our clients or cover things upHe came back a fewmonths later, apologized and asked for a second chance, which we gladly agreedtoAfter this servicing, he called our Customer Care Department complainingabout his service, but offered to forget it if we gave him an Audi jacket and afree oil changeThe email in which he accuses our Service Manager, Sarah V***,of taking a tone of 'How Dare You' is belowAn objective reader will concludethat this email was polite, informative and a plea for open communicationbetween an employee and a customer who have been doing business with each otherfor yearsImmediately below is a copiedand pasted email from Sarah V***, Service Manager of Audi Tacoma with only thecustomer's information omittedThe customer's inbound email to Sarah will notbe posted as it contains harsh, aggressive, inappropriate and threateninglanguage: "Hi CUSTOMER NAME OMITTED,I left you a voicemail as well.I received your survey along with a phone call from my Customer Care Teamregarding some service issuesI would like to think after the years we'veworked together, you would call me directly to discuss any issues rather thannegative marks on a survey that is very important to the storeI thought wehad build that relationship as I've always done my best to alleviate any issuesyou've had.In researching, your vehiclewas washed when we called to alert you it was readyI keep a wash log daily,your car was washed on the 10th at 10:12am, finished at 10:30am by Kyle andquality checked by both Sandi and KristenSandi actually sent it back to havethe vacuum done betterYou did not pick the vehicle up until the following dayso it is possible that the sprinklers hit it over nightSandi looked it overwhen she pulled it up as wellObviously a service wash is nota detail and we do our best to make our clients happy In regards to the tire pressureon the vehicle, I checked your safety inspection sheet, your brake and tirelevels are all recorded, along with psi on each tireYou can see that aswell on your copy of the inspection sheetYour vehicle was worked on by my shopforeman and I trust the documents he provides me withIf a tire was 18psi lowit would practically be flat and would've been apparent the second you pulledout onto the roadThere would also be severe wear marks on the sidewall of thetirePerhaps a nail or screw was picked up the following day? I continue to take everyprecaution available when your vehicles come in because I feel there is alwayssomething wrongWhile I realize in the past, there has been a legitimate issueor two, I do not have these consistent issues with any other clientsAs I saidpreviously, we continue to not meet your expectations and I feel another shopmay be the optionI have done a lot to take care of you and your vehicle asbest as possible over the years and I feel it is still not appreciated Hope you have a wonderfulevening, " We regret that this customerhas had what he perceives to be a negative experience with our ServiceDepartment, but we have exhausted every option that we have in satisfying him.Today, he has taken to the internet (in multiple places) in retaliation of us not complying with hisrequests for free items regarding his latest service which was fully completed,delivered free of issues, and is fully supported by complete documentation
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello and we apologize for the inconvenience this has caused you My name is Lewey M [redacted] , (General Manager) with Larson Chrysler Jeep Dodge Ram and I will look into this with my corporate staff and respond back as soon as I have all of the information on a status of this cancellation The glass coat protection is in fact a non cancellable item however I will respond back to the cancellation status as this is the first I personally have heard of this myself Thank you Lewey M [redacted] Larson CJDR of Puyallup
We have reached out to the customer and provided the paperwork needed to cancel her key replacement and extended service contractWe are waiting for those documents to be returned and we will begin processing the cancellation - Larson Customer Care
To address the BBB case for [redacted] ***, On March thirdthe vehicle was brought into the shop with a lack of power concern.The mileageat that time was 75062. The technician went through the diagnostic and foundthat the backpressure through the exhaust was below specifications. He foundthat... the left catalytic converter was at 30 lps and the right side was at 40lps. We replaced the catalytic converter. We test drove the vehicle afterwardand found it to be operating as designed. The repairs for this concern werecovered by warranty. On March 19th thevehicle was brought back in with the complaint of lack of power onacceleration. The mileage on the vehicle at this time was 75125. Afterperforming a diagnostic the technician found that the tire size that wasprogrammed into the computer was the wrong size for what the vehicle had on it.The technician reprogrammed the tire size in the computer and the vehicle drovefine. The customer was not charged for this repair. On March 30th thevehicle was brought in with a concern of engine revs up and vehicle slows downwhile climbing hills. After performing a diagnostic the technician found thereto be a fault code in the system. Previous to this visit the vehicle had nofault codes stored in the computer. The fault codes found were P0222 (tpscircuit low) and p0123 (tps circuit 1 high). After performing multiple test onthe system the technician found that the throttle body was at fault. Thecustomer declined repairs. The customer paid for the diagnsotic that the technicianperformed. The amount for the diagnostic was 120.00 dollars. This amount waspreapproved before the work was performed by the customer. Thanks, [redacted] Service ManagerLarson Chrysler Jeep Dodge Ram
To whom it may concern, We have reached out to the customer several times to address all concerns the customer is currently having with the with the vehicle with no response from the customerThe vehicle is currently in our shop and all machinal issues are currently being taken care ofI will follow up with the customer to ensure all machinal concerns have been addressed after the vehicle is picked upThank you for your timeBeth D [redacted] Customer Care Manager Larson Automotive Group 253-248-
Complaint: [redacted] I am rejecting this response because: I received a voice mail from someone at Larson Dodge mentioning she would be getting us a refundI called her back and since she was not available, I left a voice mail stating our home address so that they could mail the refund to us.since then, I haven't had any mail (refund) from them not have I heard back anything.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I was told that they will have a response for me Wednesday which is yesterday and I haven't heard anything from the businessI also left them a voicemail yesterday around PM
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** And look forward to resolving this isssueJust to restate we would like a full refund of all services we would like to have cancelledWe feel we at least deserve this for having to deal with this issue for the last months and essentially being ignored or blown offAlso no where in the paperwork we received does it state the Simoniz is not refundableWe no longer wish to get these services from your company. Sincerely, *** ***
Complaint: ***I am rejecting this response because: My vehicle was damage by Larson Audi and it was not repaired to my satisfactionNow I did not ask for your service department to crash my car, but I defiantly am asking for proper compensation from you, in order to repair my vehicle to MY satisfaction, NOT yours The $would be used to repaint the damaged area where your service department ruined my car.Sincerely,*** *** & *** ***
To whom it may concern:
There are limited fields on the contract to disclose all of the products purchased by the customerThe contract shows the purchase price and the difference between the price the vehicle was sold to the price the add on's were included on the vehicle covers the cost for the Pulse product and SimonizeOur customer care team has been in contact with the customer to assist her in processing the items that are cancelable.
-Larson Customer Care