We've reviewed Ms***'s deal and her GAP and Extended Service refund went toward her down payment on her new vehicleThe deal is structured so that $(amount of the GAP and service contract refund) and $(Credit Card Down payment from the customer) total the full down payment of $
We have been experiencing issues with our service contract company that have delayed a number of refundsThis should have been finalized weeks ago but we just received the refund from the service contract companyMs*** is owed $which is the tax refunded on the service contractOur Corporate office is cutting a check and will mail it to the customers address we have on file. We apologize for any inconvenience this has caused
Larson Customer Care Team
Complaint: ***I am rejecting this response because:
After reviewing the purchase documentation, it appears that I did receive an additional $in cash down ($vs $3600). That still leaves $I did not get credit for which you owe me. Please look at the attached documentation. I have attached the purchase contracts, and have highlighted the sections for your review. This shows exactly what I am talking about. I do appreciate your response, even though it was a month after my initial complaint. If you are having difficulty understanding what I am asking, feel free to call me at *** I hope that you will take my complaint seriously
Even though I can see the extra $cash down on the contract, it is concerning to me that I never signed any documentation directing the funds from my service contract to be used in this way, and you have never provided any documentation that I did (which I was told several weeks ago that this matter was under review). If you would have talked to Lisa the Finance person that I dealt with, you could have confirmed that my service contract was not used a down payment. This is inherently simple to deduce because Lisa completed all my paperwork without knowing I had a service contract on my trade to begin with. She was only aware of this after I brought it up because I wanted to cancel it to get a refund. The sales person and the Sales Manager were also not aware of the existence of the service contract on my trade, and it was never part of the discussion of the deal on the Renegade
Furthermore, thank you for confirming that the $service contract will be cancelled. As an FYI, I spoke with AlaskaUSA Credit Union. They said that they do not have a program that reduces my interested rate if I buy a service contract from Larson, and they said that buying a service contract could actually cause my interest rate to increase because it increases the loan amount. I can only deduce from this that I was intentionally mislead by the Finance Department at Larson, and due to this I was financially injured because I will have to pay months’ worth of interest on $because I was lied to. When this is all over, I expect to see a credit of $and no less on my car loan account.Sincerely,*** ***
Complaint: ***I am rejecting this response because: we
test drove the car, it was fixed but I was still charged $for parts to repair the vehicle. Their employee also accused me of "trying to get something for free" when I requested my car to be fixed because it was not working properly anymore; I thought that to be very rude and unprofessional. I should not have had to pay $to have my car fixed because the car was working properly when it was taken into their dealership
Sincerely, *** ***
Ms***,
I’m very sorry that our team at Larson CJDR has not been in contact with youI have personally contacted the manager over in their service department and they will be in contact with you as soon as possibleWe understand your upset and we want to work with you in regards to this issueIf you like to talk more about your issue with us please contact our customer care team at 253-671-or 253-671-
To Whom It May Concern,
We thank the Revdex.com and the customer for bringing this issue to our attentionLarson Chrysler Jeep Dodge Ram Service Manager, Terry B***, phoned the customer regarding this concernThere was a miscommunication between our Service Department
and the customer, but all work was completed as promised and the customer has confirmed that he is satisfiedShould he have any additional questions, comments or concerns, we would encourage him to contact our Customer Care Team at *** or reach us at ***@LookLarson.com
Thank you,
Larson Chrysler Jeep Dodge Ram
To whom it may concern:
We apologize for the inconvenience Mr*** has experiencedUpon further investigation our service manager has ordered a new floor liner for Mr*** vehicleWhen it arrives we will schedule a time to install the floor
liner.
Larson Customer Care Team
To whom it may concern:
We understand your request for reimbursement for interest paid since you cancelled your contact within days of purchaseThe $was received by the lien holder on 3/31/We have calculated days of interest at 6.49% APR (1/6/to 3/30/days after the cancellation was received) on the $for a total of $Since the tax was not refunded at that time we have figured days of interest at 6.49% APR on the remaining $(which includes a $cancellation fee the warranty company charges the customer which we have covered due to the inconvenience) for a total of $Total interest reimbursement of $We have cut a check for $= $+ The check will be mailed to the lien holder
Complaint: ***I am rejecting this response because: I am still
waiting on a call back from the customer care rep from Larson Jeep I was called to get my side of the story and told to wait a few days for a call back after they talk to the service and general manager.Sincerely,*** ***
In response to Ms*** concern, we did contact Ms*** and attempted to assist in the best manner possible, we did contact Ms*** and apologized for any miscommunication on her concerns regarding any warranties and explained what was covered on her vehicle purchase is
powertrain only. Her concern was not powertrain related but we offered our discounted pricing on getting it towed here for her and assist in a loaner vehicle while we looked at the problem she was having with it. It appeared to be a bad time to call and she declined allowing us to help assist in getting down to us for proper diagnosis. We again apologize for any miscommunicationsthank you SincerelyLewey M***General ManagerLarson CJDR of Puyallup
To whom it may concern:
Thank you for bringing this to our attentionUpon inspection of the repair order we did notice an error in billingWe will be crediting the customer back $We would like to note that the quote on the repair was for the repair only, it did not include a
pre-authorized diagnosis feeOur Service Manager is going to contact the customer to refund the moneyAny further questions or concerns can be sent directly to our Customer Care Team at ***@looklarson.com or by calling 253-242-
To whom it may concern:
We apologize for the delay in our responseWe have had a few key employees out sick the past few weeksWe are still researching this issue and will respond as soon as possible
7/22/12:40:PMI am rejecting this response because:I submitted the correct paperworkI submitted that I got from the rep Beth d*** herselfShe emailed me a copy of the paperwork I had to fill outIt wasn't until may(this whole thing started in april) that Beth told me I would have to get an odometer statementWhen I arrived at the dealership to get the odometer statement the people at the customer service desk had no idea what I was even talking aboutI submitted the paperwork plus the odometer statement in MayThe copy of the paperwork I emailed to Beth D*** May 6th was correct and I was told by Beth D*** herself that it would workFast forward months and I had no choice but to contact the Revdex.com again when Beth refused to email me back or return any of my phone callsOnce I resubmitted the paperwork for the now 3rd time I'm being told that it would take 6-weeks to get the money refunded to me which is not okayI now have a vehicle that they lied to me about, told me the warranty was included in the price which it was not, refused to answer phone calls or emails, and now are telling it will be taking 6-weeks to return the money to me that is rightfully mineI never should have had to spend the extra on the warranty if they had not lied and said it was included in the priceBy time they refund me the money it will be nearly months since I bought the vehicleIf it's going to take 6-weeks I can just go pick up a check from them and they can wait the 6-weeks on the reImbursement checkLarson has done nothing but lie to my husband and I then drag their feet when customers call them out on the wrong doings of the companyI still say I can come pick up the check at their earliest convenience. 7/14/7:02:PMI am rejecting this response because:It has been two months since I got the paperwork from Beth D*** and sent it back to herI got the odometer statement she asked for as well though she told me initially all I needed was the paperwork she emailed meI sent it to her on May 6th Its been two months of no communication between myself and BethI have tried emailing her and leaving several messages for her to contact me with the update on the paperworkNow that two almost three months has gone by I get told, oops sorry we still havent received the paperwork(though I sent it to her in May and she replied that everything looked good and that was all she needed)Now im being told its going to be another 6-8weeks for my refund and Beth D*** only reached out and contacted me after I submitted yet another complaint against the dealership with the Revdex.comThe Dealer is trying to stall and refusing to give me the refund in a timely manner6-weeks from now till be almost months since I bought the vehicle in questionI even offered to come to the dealer myself and pick up the check so we dont have to do the tap dance any longerThe dealer and beth d*** refused.7/6/4:PMMy husband and I filed a Revdex.com complaint against Larson for fees we were charged, Lies we were told, and the whole misrepresentation of the saleWe were told they would work with us in getting us a refund for the amount we asked forIts now been almost months since I filed my complaintI went down to the dealership, picked up appropriate paperwork twice(because I was handed the wrong paperwork the first time)My husband and I both signed itWe sent it over to Beth D*** who said she would handle itWe have not heard a word from the dealer sinceI still have not received my refund and I have received no phone call backI have called and left several messages because every time I call I get put through to a switchboard who puts me on the phone with whoeverEver person I need to talk to is conveniently away from the desk at the time I callI would like my refund in a timely manner and I would like a response backI will go down and pick up the check for the refund if I have to.I would like my refund of the fees we asked for in the first complaintIts been almost months and this is getting tiresome to fight what is right
Unfortunately the Revdex.com requires us to respond each time a complaint is submitted or a response is rejectedWe stand behind our previous responseThe customer has been contacted and an appointment has been scheduled to address the concernsFurther follow up may be made via our Corporate Customer Care Center at [email protected]
The customer states he did not request that his traded in vehicle's cancellations would be applied to his new loanWe have signed documentation to show Mr*** agreed to use the refunded money towards the purchase of the new vehicleUpon further inspection into this issue we noticed the cancellation amount was shorted and the customer owes us approximately $We have elected to absorb the costs due to this ongoing concern
- Larson Customer Care Team
To whom it may concern, We have reached out to the customer several times to address all concerns the customer is currently having with the with the vehicle with no response from the customer. The vehicle is currently in our shop and all machinal issues are currently being taken care of. I...
will follow up with the customer to ensure all machinal concerns have been addressed after the vehicle is picked up. Thank you for your time. Beth D[redacted] Customer Care Manager Larson Automotive Group 253-248-1889
Complaint: [redacted]I am rejecting this response because:
We were contacted by [redacted] who informed us they lost all our pictures and paperwork for the warranty work they are supposed to do. At this time they said we basically have to start over by bringing the vehicle down again for more pictures and something written up. After 8 weeks of having to start over is beyond bad customer service. I would like this to stay on record as their really is no fixing this other then taking time out of our day to start over.
Sincerely,[redacted] & [redacted]
Complaint: [redacted]I am rejecting this response because: Although I did go see the dealership to fix the heater core issues they still will not take care of my navigation that they scratched so I will reach out to other options to pursue this matter. I have contacted a lawyer and will be writing to [redacted] on [redacted] to let him know how this is being handled. I believe that the Revdex.com has done what it can and the dealership will not fix it through this channel. Sincerely,[redacted]
To whom it may concern, We apologize for the delay as it appears our answer either was not transmitted or a previous employee did not pass along the proper reply in our business development department. To answer concerns regarding the 2016 Subaru Forester, the sale was including a...
sales rep from our Hyundai location and brought Ms. [redacted] to our facility to consummate the transaction. With regards to the loan through [redacted], we do not and cannot submit loans to that institution as it is a member based lender that we don't work directly with. We secured a backup approval as we normally do in the occasion the client takes possession of the vehicle and fails to bring us a check in, then we would exercise the back up approval contract if needed. We did get funded through [redacted] on a draft check and the elected options our client Ms. Penn-Rocco had purchased were totaling $3,189. Tire and Wheel protection for $499, Roadvantage anti theft $500, simonize glass coat $895, and the lojack for $1,295. Ms. [redacted] also elected for a service contract that was already cancelled at time of contracting or shortly after and was refunded already. The tire and wheel portion is cancellable and I have attached a cancellation form that will need to be filled out and the lo-jack is non cancellable however with a document sent to us stating that it cannot be installed we will make an exception for if we have a letter from Mr. [redacted]'s employer. We apologize again for the delay in response and have attached this fillable cancellation form if our customer would like to cancel the tire and wheel portion and lojack (with proof from employer) . We thank you for your time. Lewe[redacted]- GM L[redacted] CJDR
Complaint: [redacted]I am rejecting this response because:I have been dealing with customer service for the past few weeks. Nothing seems to be happening with them. I got my car back with an issue that is still happening after being in the service department for 27 days in the service department. I am requesting a new car and to get my 1st payment reimbursed. The GM will not respond to my email. I talked to a couple people today while I was at the dealership and one person had his truck there two weeks and it was never touched in the service department. Another man could not get the GM to reply to him either. After he met with him today they told him he could not come back to the dealership. I am not confident that there won't be anymore problems with this car. Going to Look Larson has been nothing but a headache. I have so much going on and I don't want to have to deal with a dealership that will not accept the fact that they sold me a very poorly assembled vehicle. Sincerely,[redacted]
We've reviewed Ms***'s deal and her GAP and Extended Service refund went toward her down payment on her new vehicleThe deal is structured so that $(amount of the GAP and service contract refund) and $(Credit Card Down payment from the customer) total the full down payment of $
We have been experiencing issues with our service contract company that have delayed a number of refundsThis should have been finalized weeks ago but we just received the refund from the service contract companyMs*** is owed $which is the tax refunded on the service contractOur Corporate office is cutting a check and will mail it to the customers address we have on file. We apologize for any inconvenience this has caused
Larson Customer Care Team
Complaint: ***I am rejecting this response because:
After reviewing the purchase documentation, it appears that I did receive an additional $in cash down ($vs $3600). That still leaves $I did not get credit for which you owe me. Please look at the attached documentation. I have attached the purchase contracts, and have highlighted the sections for your review. This shows exactly what I am talking about. I do appreciate your response, even though it was a month after my initial complaint. If you are having difficulty understanding what I am asking, feel free to call me at *** I hope that you will take my complaint seriously
Even though I can see the extra $cash down on the contract, it is concerning to me that I never signed any documentation directing the funds from my service contract to be used in this way, and you have never provided any documentation that I did (which I was told several weeks ago that this matter was under review). If you would have talked to Lisa the Finance person that I dealt with, you could have confirmed that my service contract was not used a down payment. This is inherently simple to deduce because Lisa completed all my paperwork without knowing I had a service contract on my trade to begin with. She was only aware of this after I brought it up because I wanted to cancel it to get a refund. The sales person and the Sales Manager were also not aware of the existence of the service contract on my trade, and it was never part of the discussion of the deal on the Renegade
Furthermore, thank you for confirming that the $service contract will be cancelled. As an FYI, I spoke with AlaskaUSA Credit Union. They said that they do not have a program that reduces my interested rate if I buy a service contract from Larson, and they said that buying a service contract could actually cause my interest rate to increase because it increases the loan amount. I can only deduce from this that I was intentionally mislead by the Finance Department at Larson, and due to this I was financially injured because I will have to pay months’ worth of interest on $because I was lied to. When this is all over, I expect to see a credit of $and no less on my car loan account.Sincerely,*** ***
Complaint: ***I am rejecting this response because: we
test drove the car, it was fixed but I was still charged $for parts to repair the vehicle. Their employee also accused me of "trying to get something for free" when I requested my car to be fixed because it was not working properly anymore; I thought that to be very rude and unprofessional. I should not have had to pay $to have my car fixed because the car was working properly when it was taken into their dealership
Sincerely, *** ***
Ms***,
I’m very sorry that our team at Larson CJDR has not been in contact with youI have personally contacted the manager over in their service department and they will be in contact with you as soon as possibleWe understand your upset and we want to work with you in regards to this issueIf you like to talk more about your issue with us please contact our customer care team at 253-671-or 253-671-
To Whom It May Concern,
We thank the Revdex.com and the customer for bringing this issue to our attentionLarson Chrysler Jeep Dodge Ram Service Manager, Terry B***, phoned the customer regarding this concernThere was a miscommunication between our Service Department
and the customer, but all work was completed as promised and the customer has confirmed that he is satisfiedShould he have any additional questions, comments or concerns, we would encourage him to contact our Customer Care Team at *** or reach us at ***@LookLarson.com
Thank you,
Larson Chrysler Jeep Dodge Ram
To whom it may concern:
We apologize for the inconvenience Mr*** has experiencedUpon further investigation our service manager has ordered a new floor liner for Mr*** vehicleWhen it arrives we will schedule a time to install the floor
liner.
Larson Customer Care Team
To whom it may concern:
We understand your request for reimbursement for interest paid since you cancelled your contact within days of purchaseThe $was received by the lien holder on 3/31/We have calculated days of interest at 6.49% APR (1/6/to 3/30/days after the cancellation was received) on the $for a total of $Since the tax was not refunded at that time we have figured days of interest at 6.49% APR on the remaining $(which includes a $cancellation fee the warranty company charges the customer which we have covered due to the inconvenience) for a total of $Total interest reimbursement of $We have cut a check for $= $+ The check will be mailed to the lien holder
Complaint: ***I am rejecting this response because: I am still
waiting on a call back from the customer care rep from Larson Jeep I was called to get my side of the story and told to wait a few days for a call back after they talk to the service and general manager.Sincerely,*** ***
In response to Ms*** concern, we did contact Ms*** and attempted to assist in the best manner possible, we did contact Ms*** and apologized for any miscommunication on her concerns regarding any warranties and explained what was covered on her vehicle purchase is
powertrain only. Her concern was not powertrain related but we offered our discounted pricing on getting it towed here for her and assist in a loaner vehicle while we looked at the problem she was having with it. It appeared to be a bad time to call and she declined allowing us to help assist in getting down to us for proper diagnosis. We again apologize for any miscommunicationsthank you SincerelyLewey M***General ManagerLarson CJDR of Puyallup
To whom it may concern:
Thank you for bringing this to our attentionUpon inspection of the repair order we did notice an error in billingWe will be crediting the customer back $We would like to note that the quote on the repair was for the repair only, it did not include a
pre-authorized diagnosis feeOur Service Manager is going to contact the customer to refund the moneyAny further questions or concerns can be sent directly to our Customer Care Team at ***@looklarson.com or by calling 253-242-
To whom it may concern:
We apologize for the delay in our responseWe have had a few key employees out sick the past few weeksWe are still researching this issue and will respond as soon as possible
7/22/12:40:PMI am rejecting this response because:I submitted the correct paperworkI submitted that I got from the rep Beth d*** herselfShe emailed me a copy of the paperwork I had to fill outIt wasn't until may(this whole thing started in april) that Beth told me I would have to get an odometer statementWhen I arrived at the dealership to get the odometer statement the people at the customer service desk had no idea what I was even talking aboutI submitted the paperwork plus the odometer statement in MayThe copy of the paperwork I emailed to Beth D*** May 6th was correct and I was told by Beth D*** herself that it would workFast forward months and I had no choice but to contact the Revdex.com again when Beth refused to email me back or return any of my phone callsOnce I resubmitted the paperwork for the now 3rd time I'm being told that it would take 6-weeks to get the money refunded to me which is not okayI now have a vehicle that they lied to me about, told me the warranty was included in the price which it was not, refused to answer phone calls or emails, and now are telling it will be taking 6-weeks to return the money to me that is rightfully mineI never should have had to spend the extra on the warranty if they had not lied and said it was included in the priceBy time they refund me the money it will be nearly months since I bought the vehicleIf it's going to take 6-weeks I can just go pick up a check from them and they can wait the 6-weeks on the reImbursement checkLarson has done nothing but lie to my husband and I then drag their feet when customers call them out on the wrong doings of the companyI still say I can come pick up the check at their earliest convenience. 7/14/7:02:PMI am rejecting this response because:It has been two months since I got the paperwork from Beth D*** and sent it back to herI got the odometer statement she asked for as well though she told me initially all I needed was the paperwork she emailed meI sent it to her on May 6th Its been two months of no communication between myself and BethI have tried emailing her and leaving several messages for her to contact me with the update on the paperworkNow that two almost three months has gone by I get told, oops sorry we still havent received the paperwork(though I sent it to her in May and she replied that everything looked good and that was all she needed)Now im being told its going to be another 6-8weeks for my refund and Beth D*** only reached out and contacted me after I submitted yet another complaint against the dealership with the Revdex.comThe Dealer is trying to stall and refusing to give me the refund in a timely manner6-weeks from now till be almost months since I bought the vehicle in questionI even offered to come to the dealer myself and pick up the check so we dont have to do the tap dance any longerThe dealer and beth d*** refused.7/6/4:PMMy husband and I filed a Revdex.com complaint against Larson for fees we were charged, Lies we were told, and the whole misrepresentation of the saleWe were told they would work with us in getting us a refund for the amount we asked forIts now been almost months since I filed my complaintI went down to the dealership, picked up appropriate paperwork twice(because I was handed the wrong paperwork the first time)My husband and I both signed itWe sent it over to Beth D*** who said she would handle itWe have not heard a word from the dealer sinceI still have not received my refund and I have received no phone call backI have called and left several messages because every time I call I get put through to a switchboard who puts me on the phone with whoeverEver person I need to talk to is conveniently away from the desk at the time I callI would like my refund in a timely manner and I would like a response backI will go down and pick up the check for the refund if I have to.I would like my refund of the fees we asked for in the first complaintIts been almost months and this is getting tiresome to fight what is right
Unfortunately the Revdex.com requires us to respond each time a complaint is submitted or a response is rejectedWe stand behind our previous responseThe customer has been contacted and an appointment has been scheduled to address the concernsFurther follow up may be made via our Corporate Customer Care Center at [email protected]
The customer states he did not request that his traded in vehicle's cancellations would be applied to his new loanWe have signed documentation to show Mr*** agreed to use the refunded money towards the purchase of the new vehicleUpon further inspection into this issue we noticed the cancellation amount was shorted and the customer owes us approximately $We have elected to absorb the costs due to this ongoing concern
- Larson Customer Care Team
Complaint: ***
I am rejecting this response because: we have yet to receive a check from the dealership
Sincerely,
*** ***
To whom it may concern, We have reached out to the customer several times to address all concerns the customer is currently having with the with the vehicle with no response from the customer. The vehicle is currently in our shop and all machinal issues are currently being taken care of. I...
will follow up with the customer to ensure all machinal concerns have been addressed after the vehicle is picked up. Thank you for your time. Beth D[redacted] Customer Care Manager Larson Automotive Group 253-248-1889
Complaint: [redacted]I am rejecting this response because:
We were contacted by [redacted] who informed us they lost all our pictures and paperwork for the warranty work they are supposed to do. At this time they said we basically have to start over by bringing the vehicle down again for more pictures and something written up. After 8 weeks of having to start over is beyond bad customer service. I would like this to stay on record as their really is no fixing this other then taking time out of our day to start over.
Sincerely,[redacted] & [redacted]
Complaint: [redacted]I am rejecting this response because: Although I did go see the dealership to fix the heater core issues they still will not take care of my navigation that they scratched so I will reach out to other options to pursue this matter. I have contacted a lawyer and will be writing to [redacted] on [redacted] to let him know how this is being handled. I believe that the Revdex.com has done what it can and the dealership will not fix it through this channel. Sincerely,[redacted]
To whom it may concern, We apologize for the delay as it appears our answer either was not transmitted or a previous employee did not pass along the proper reply in our business development department. To answer concerns regarding the 2016 Subaru Forester, the sale was including a...
sales rep from our Hyundai location and brought Ms. [redacted] to our facility to consummate the transaction. With regards to the loan through [redacted], we do not and cannot submit loans to that institution as it is a member based lender that we don't work directly with. We secured a backup approval as we normally do in the occasion the client takes possession of the vehicle and fails to bring us a check in, then we would exercise the back up approval contract if needed. We did get funded through [redacted] on a draft check and the elected options our client Ms. Penn-Rocco had purchased were totaling $3,189. Tire and Wheel protection for $499, Roadvantage anti theft $500, simonize glass coat $895, and the lojack for $1,295. Ms. [redacted] also elected for a service contract that was already cancelled at time of contracting or shortly after and was refunded already. The tire and wheel portion is cancellable and I have attached a cancellation form that will need to be filled out and the lo-jack is non cancellable however with a document sent to us stating that it cannot be installed we will make an exception for if we have a letter from Mr. [redacted]'s employer. We apologize again for the delay in response and have attached this fillable cancellation form if our customer would like to cancel the tire and wheel portion and lojack (with proof from employer) . We thank you for your time. Lewe[redacted]- GM L[redacted] CJDR
Complaint: [redacted]I am rejecting this response because:I have been dealing with customer service for the past few weeks. Nothing seems to be happening with them. I got my car back with an issue that is still happening after being in the service department for 27 days in the service department. I am requesting a new car and to get my 1st payment reimbursed. The GM will not respond to my email. I talked to a couple people today while I was at the dealership and one person had his truck there two weeks and it was never touched in the service department. Another man could not get the GM to reply to him either. After he met with him today they told him he could not come back to the dealership. I am not confident that there won't be anymore problems with this car. Going to Look Larson has been nothing but a headache. I have so much going on and I don't want to have to deal with a dealership that will not accept the fact that they sold me a very poorly assembled vehicle. Sincerely,[redacted]