We reached out to the customer and came to an agreement. The vehicle has been repaired, the customer test drove with our technician and verified all is working correctly.
To address the Revdex.com case for [redacted], On March thirdthe vehicle was brought into the shop with a lack of power concern.The mileageat that time was 75062. The technician went through the diagnostic and foundthat the backpressure through the exhaust was below specifications. He foundthat...
the left catalytic converter was at 30 lps and the right side was at 40lps. We replaced the catalytic converter. We test drove the vehicle afterwardand found it to be operating as designed. The repairs for this concern werecovered by warranty. On March 19th thevehicle was brought back in with the complaint of lack of power onacceleration. The mileage on the vehicle at this time was 75125. Afterperforming a diagnostic the technician found that the tire size that wasprogrammed into the computer was the wrong size for what the vehicle had on it.The technician reprogrammed the tire size in the computer and the vehicle drovefine. The customer was not charged for this repair. On March 30th thevehicle was brought in with a concern of engine revs up and vehicle slows downwhile climbing hills. After performing a diagnostic the technician found thereto be a fault code in the system. Previous to this visit the vehicle had nofault codes stored in the computer. The fault codes found were P0222 (tpscircuit low) and p0123 (tps circuit 1 high). After performing multiple test onthe system the technician found that the throttle body was at fault. Thecustomer declined repairs. The customer paid for the diagnsotic that the technicianperformed. The amount for the diagnostic was 120.00 dollars. This amount waspreapproved before the work was performed by the customer. Thanks, [redacted]Service ManagerLarson Chrysler Jeep Dodge Ram
Complaint: [redacted]
I am rejecting this response because:Beth by you saying your not questioning my integrity tells me you are doing just that. OF COURSE we Realize you don't offer those services for free and that is why we agreed on the $2999 for those three services and then Matt tacked on another $79, which makes me question his integrity. I can see we are getting nowhere on this. I do want to tell yyou again our salesman Justin was wonderful but because of our ongoing experience with the financial part of our transaction we will be taking our business elsewhere in the future.
Sincerely,
[redacted]
At the Larson, Automotive Group we take our customer complaints seriously and we appreciate that you brought this issue to our attention. First, I would like to sincerely thank you for taking the time to speak with me today.I’m so happy that our service department has an appointment...
for Monday May 8th to look at the vehicle, to address all your concerns. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, The Larson Automotive group highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s the Larson Automotive group’s goal to retain you as a satisfied customer Best Regards, Beth D[redacted]Customer Care Manager Larson Automotive Group Direct Line # 253-248-1889
Complaint: [redacted]I am rejecting this response because: I received a voice mail from someone at Larson Dodge mentioning she would be getting us a refund... I called her back and since she was not available, I left a voice mail stating our home address so that they could mail the refund to us.since then, I haven't had any mail (refund) from them not have I heard back anything.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Yes [redacted] contacted us yesterday to say they lost our order and pictures for the warranty work and that we need to start...
over. I would like to have this remain on record as this is unacceptable business. We dont have much of a choice but to start completely over and then it is still not guaranteed they will follow through. Unbelievable!
Sincerely,[redacted] & [redacted]
To whom it may concern:
We reached out to the customer and came to an agreement. The vehicle has been repaired, the customer test drove with our technician and verified all is working correctly.
Larson Customer Care Team
To address the Revdex.com case for [redacted], On March thirdthe vehicle was brought into the shop with a lack of power concern.The mileageat that time was 75062. The technician went through the diagnostic and foundthat the backpressure through the exhaust was below specifications. He foundthat...
the left catalytic converter was at 30 lps and the right side was at 40lps. We replaced the catalytic converter. We test drove the vehicle afterwardand found it to be operating as designed. The repairs for this concern werecovered by warranty. On March 19th thevehicle was brought back in with the complaint of lack of power onacceleration. The mileage on the vehicle at this time was 75125. Afterperforming a diagnostic the technician found that the tire size that wasprogrammed into the computer was the wrong size for what the vehicle had on it.The technician reprogrammed the tire size in the computer and the vehicle drovefine. The customer was not charged for this repair. On March 30th thevehicle was brought in with a concern of engine revs up and vehicle slows downwhile climbing hills. After performing a diagnostic the technician found thereto be a fault code in the system. Previous to this visit the vehicle had nofault codes stored in the computer. The fault codes found were P0222 (tpscircuit low) and p0123 (tps circuit 1 high). After performing multiple test onthe system the technician found that the throttle body was at fault. Thecustomer declined repairs. The customer paid for the diagnsotic that the technicianperformed. The amount for the diagnostic was 120.00 dollars. This amount waspreapproved before the work was performed by the customer. Thanks, [redacted]Service ManagerLarson Chrysler Jeep Dodge Ram
Complaint: [redacted]
I am rejecting this response because:Beth by you saying your not questioning my integrity tells me you are doing just that. OF COURSE we Realize you don't offer those services for free and that is why we agreed on the $2999 for those three services and then Matt tacked on another $79, which makes me question his integrity. I can see we are getting nowhere on this. I do want to tell yyou again our salesman Justin was wonderful but because of our ongoing experience with the financial part of our transaction we will be taking our business elsewhere in the future.
Sincerely,
[redacted]
At the Larson, Automotive Group we take our customer complaints seriously and we appreciate that you brought this issue to our attention. First, I would like to sincerely thank you for taking the time to speak with me today.I’m so happy that our service department has an appointment...
for Monday May 8th to look at the vehicle, to address all your concerns. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, The Larson Automotive group highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s the Larson Automotive group’s goal to retain you as a satisfied customer Best Regards, Beth D[redacted]Customer Care Manager Larson Automotive Group Direct Line # 253-248-1889
Complaint: [redacted]I am rejecting this response because: I received a voice mail from someone at Larson Dodge mentioning she would be getting us a refund... I called her back and since she was not available, I left a voice mail stating our home address so that they could mail the refund to us.since then, I haven't had any mail (refund) from them not have I heard back anything.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
Yes [redacted] contacted us yesterday to say they lost our order and pictures for the warranty work and that we need to start...
over. I would like to have this remain on record as this is unacceptable business. We dont have much of a choice but to start completely over and then it is still not guaranteed they will follow through. Unbelievable!
Sincerely,[redacted] & [redacted]