Laser Car Wash

after the oil change my truck immediately had a problem with the throttle becoming stuck.  I returned to the brake masters with 5 minutes of leaving.  They told me pieces of my air filter could have fallen when they removed it.  They said nothing could be done.  The issue went away. What happened was they dropped a piece of my air filter into the air flow sensor which has 2 wires in it that get hot.  It took 2 weeks for the piece they dropped into my sensor to melt through the wire destroying the sensor which left me broken down.  It was their negligence that broke my sensor.  They said if I replaced my air filter they would have vacuumed all the pieces out.  So they knew it could have been a problem, since I did not get the air filter they did not vacuum the pieces they dropped.  I understand it was a mistake that's why I only want the money for the replacement sensor.

The VEHICLE WAS TOWED IN 05-20-2015 TO CHECK FOR SMOKING/ OILLEAK.  CHECKED CUSTOMER HISTORY AND FOUNDHISTORY FOR OIL SERVICE FROM 05-02-2014.. VEHICLE STILL HAD OUR OIL CHANGESTICKER, AND VERY DARK/LOW OIL. RECORDS SHOW THAT MILES TRAVELED SINCE OILCHANGE WERE 16560 MILES.  UPON...

INSPECTIONFOUND VALVE COVERS LEAKING EXCESSIVELY OUT THE TOP OF VALVE COVER AND ENGINE NOISE. ADVISED CUSTOMER WE NEED TORESEAL VALVE COVERS AND DO OIL CHANGE AND RECHECK FOR ANY OTHER LEAKS ANDADVISED THAT HAD INTERNAL ENGINE NOISE THAT WOULD NOT BE FIXED BY SIMPLYREPLACING GASKETS AND CHANGING OIL. CUSTOMER DID RETURN ON    05.30.2015 AND WE RECHECKED AND FOUND ONEOF VALVE COVERS LEAKING(PASSENGER SIDE) AND OIL FILTER ADAPTER GASKET LEAKING(DRIVERS SIDE UNDERCARRAIGE). WHEN CUSTOMER CAME TO PICK UP VEHICLE THEY FELTTHAT IT SHOULD NOT BE SMOKING FROM DIPSTICK TUBE OR FROM OIL CAP WITH VEHICLERUNNING.

Mr. [redacted] brought in his 2003 Nissan Frontier for an oil change on 7-12-2016. It was clearly documented that the air filter was damaged prior to service. Mr. [redacted] declined to replace the air filter as recommended at that time. It is our understanding that Mr. [redacted] took his vehicle to his...

cousin’s shop for service. Brake Maters was not given the opportunity to inspect the vehicle to determine any concerns.  Therefore at this time no refund will be granted. Please see attached invoice.

Unfortunately the customer chose to take his vehicle to another shop for repair. Under the terms of our warranty once a vehicle is worked on by another shop it voids nay warranty that it would have. As I previously indicated we did recommend a new air filter and by the customers own words drove the vehicle another 2 weeks without correcting the issue or returning back to Brake Masters for assistance. The consumer does have some liability with his own vehicle. Please let me know if I can be of further assistance. Timothy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vehicle had to be taken in three times to find the problem that was initially reported to Brake Masters.  Each time coincidentally finding a new problem that was NOT found on their first inspection and repair, nor on their second inspection of finding something NEW wrong!  Clearly Brake Masters is out to continue finding problems as long as a customer continues to pay exorbitant prices.  To have had ALL corrected that they "found" was to be two thousand dollars!!  They couldn't fix the problem the first time in, they couldn't fix the problem the second time in and they assured us that for $800 dollars in addition they could take care of the calipers on all four wheels and hopefully would find the problem that third time in!DOES ANYONE SEE A PROBLEM HERE?The response by Brake Masters is TOTALLY UNACCEPTABLE and a spit in the face to both me as a now PRIOR customer and to the Revdex.com which is set up to clean up shady business practices such as this business does!
Regards,
[redacted]

It is and always has been Brake Masters® policy to correct anydeficiencies that have occurred in repairing and/or servicing a customer'svehicle. Furthermore, Brake Masters® has always tried to satisfy all itscustomers when they have experienced a problem. We would like the customer to set up an...

appointment with our [redacted] Area Manger to go over his concern. Mr. [redacted] may contact my office at [redacted] and I would be happy to set up a place and time to us to meet Mr. [redacted]

CID#[redacted]This customer was contacted by our Phoenix Area Manager and advised customer was aware of the issue and elected to reinstall the shield himself. The protective shield had damage prior to service as it is necessary to remove each oil change to clean the...

oil from that area. This is the 1st time seeing the vehicle for Brake Masters and do not have past history on the vehicle. As a gesture of good-will Brake Masters will reinstall the shield at no cost if customer will provide the part. Timothy

Brake Masters would request the written copies of the estimates that the customer indicates in this concern. I would be happy to address the issue with some documentation.[redacted]

After reviewing the documentation the dealer recommended the same service as we did. They did not replace the brake pads and recommended rotors. This customer also has filed a concern with the [redacted] Brake Masters stands behind our warranties. Please see attached warranty information. At this point we will not issue any refund.

Brake Masters as a gesture of good will, has credited back the bank card used in the transaction of $64.40. Timothy

Thank you for forwarding to us the complaint of our customer, [redacted]. Mr. [redacted] is a valued customer and we appreciate the opportunity to respond to this complaint. It is and always has been Brake Masters® policy to correct any deficiencies that have occurred in repairing and/or servicing a...

customer's vehicle.Furthermore, Brake Masters® has always tried to satisfy all its customers when they have experienced a problem. Brake Masters appreciates the efforts the Revdex.com makes in helping us to resolve complaints, and we believe we have addressed the concerns that Mr. [redacted] has and we do not feel that any refund is entitled.1-24-2013, Brake Masters completes a basic brake service to include new front pads and resurfacing the front rotors. Mr. [redacted] declined services to replace front hardware and clean and adjust rear brakes. The vehicle is a 2008 Nissan Sentra with 60381 miles.5-15-2015, the same vehicle is brought in to our location because the brakes are grinding. A brake inspection is completed and Brake Masters recommends front pads, hardware. Mr. [redacted] approves those services. The pads carry a lifetime warrantyand the customer is responsible for any additional parts such as hardware andthe labor to repair. The mileage on the vehicle is 87463.Brake Masters shows no records of Mr. [redacted] returning because of any concerns. The vehicle was driven over 27,000 miles and over 2 years.Please see attached invoices and Brake Masters warranties. Under the terms of our warranty Mr. [redacted] is liable for the labor and the hardware to service his vehicle. At this time no refund will be granted as we have honored our warranty.   [redacted]  
[redacted]CustomerService Manager

Both our Store Manager and Area Manager have spoken to this customer. The Area Manager offered to meet with the customer but was postponed due to health issues on the customer s end. The Area Manager has again tried to make contact and no response by the customer.   Timothy

Customer has been contacted by our [redacted] Area Manager and is currently working on a resolution.[redacted]

The Area Manager would like to meet with Mr. [redacted] and go over the concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To: [redacted]Please send this email to Mr. [redacted].  This is regarding my case # [redacted] vs. Brake...

Masters of Phoenix, LLC.  Attach below is the work orders from Brake Master and [redacted].  These work orders record the work done on my brakes from Brake Master and [redacted] correcting “Improper Front Pad Placement”.Please feel free to email me at [redacted] for any additional information.[redacted]
[redacted]

I didn't diagnosis the car myself, Brake masters did I purchased the part from the same place they get them at the auto zone next door.I didn't have engine problems before I had them change the part. They didn't do what I paid for which was just swaping the radiator. After they changed that part is when I was advised there was a problem with the engine. The company said I'm at fault because I wouldn't pay to have them check the engine and that's not acceptable customer service if they would have checked their work after they changed the radiator I wouldn't have had to replace my engine. They are at fault, it may have been a mistake or someone overlooked something, but I'm not the one who did anything to the car to cause this to happen and don't think I should have had to have my engine replaced and installed. They didn't do the job right the first time and I paid them, why would I bring it back to them to charge me for more things to check or replace and I didn't cause the damage in the first place?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
hi [redacted]!! in regards to brake master the reason why I had declined is that I had sent [redacted] from brake masters the invoice from the shop and my husband called him 3 additional times and left 2 voice mails and yet again he NEVER calls us back. so this issue is yet to be resolved the email I was sent was if the issue had been resolved and it hasn't and with the 7 day deadline approaching I had to decline it. I apologize for not leaving a comment I had already declined it and tried to go back to comment and I couldn't. I have a copy of the invoice from Fletcher's where it was fixed and I also kept the oil pan that was damaged by brake masters. I would love for this to come to some kind of resolution but on my part I find it IMPOSSIBLE to get a hold of [redacted]. I couldn't tell you how many times we called him and left messages and never a call back. some customer service they have, attached is the file with the copy of the invoice for you. I also wanted to thank you for helping me with this. I very much appreciate the hard work you put in for people who feel wronged buy a business. thank you again.sincerely[redacted].

Refund to be issued for $98.00

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On my original service they did clean my rear brake as well as rotate the tires. I did opt out of the hardware replacement since the hardware was in good working condition and undamaged at the time of the repair. Once Brake Masters completed the repair, I had to come in three separate times for service: Once before I left the parking lot of Brake Masters, once a week later, and once a month later. Brake Masters did not provide me with any paper work since it was an “inspection” and they did not recommend any additional services. If Brakes Masters were supposed to provide me with paperwork, one could assume they either purposely failed to provide me with proper paperwork because they knew they did a shoddy repair job or they were willfully blind to the fact they were supposed to provide me with documentation.I was told by Brake Masters that the excessive noise was caused by the premium brake pads and that it was “normal”. Since my vehicle appeared to be normal (it stopped) minus the excessive noise, I did not return to Brake Masters until after my pads were worn. My complaint is against Brake Masters for not repairing my vehicle correctly the first time since I had to return three times due to excessive noise and due to the fact the brakes were grinding while in motion (which is not normal). A reasonable person would believe, considering these facts, that Brake Masters either failed to change my original brake pads or changed my brake pads incorrectly.I purchased [redacted] Premium Brake Pads. On [redacted]’s website, they pride themselves in quieter brake pads. This contradicts what Brake Masters told me.Furthermore, my vehicle is now quiet and brakes great. If Brake Masters would have fixed my brakes correctly the first time they 1) would not have made excessive noise 2) would not have been grinding while the vehicle was in forward motion.In addition, there is an unexplained “Shop Supplies” fee of $7.67 on my invoice on 01/24/2013 as well $4.08 on my invoice of 05/15/2015. This “Shop Supplies” fee was never explained to me and is not itemized on either invoice. Since I Brake Masters replaced my brake pads on both occasions these “Shop Supplies” should be the same. Since the “Shop Supplies” were not itemized and were never explained to me, this is considered a deceptive business practice.This complaint also has not address the poor customer service the area manager provided. The fact that he stated “I’m it, there is no one else” and “After 29 years with Brake Masters, I shouldn’t have to report to anyone”. This is disturbing and unprofessional. When I asked several times who his supervisor was, he refused to tell me. He eventually provided me with a phone number to corporate and extension to [redacted].I am absolutely dumbfounded of the quality of customer care Brake Master provided.On my original service they did clean my rear brake as well as rotate the tires. I did opt out of the hardware replacement since the hardware was in good working condition and undamaged at the time of the repair. Once Brake Masters completed the repair, I had to come in three separate times for service: Once before I left the parking lot of Brake Masters, once a week later, and once a month later. Brake Masters did not provide me with any paper work since it was an “inspection” and they did not recommend any additional services. If Brakes Masters were supposed to provide me with paperwork, one could assume they either purposely failed to provide me with proper paperwork because they knew they did a shoddy repair job or they were willfully blind to the fact they were supposed to provide me with documentation.I was told by Brake Masters that the excessive noise was caused by the premium brake pads and that it was “normal”. Since my vehicle appeared to be normal (it stopped) minus the excessive noise, I did not return to Brake Masters until after my pads were worn. My complaint is against Brake Masters for not repairing my vehicle correctly the first time since I had to return three times due to excessive noise and due to the fact the brakes were grinding while in motion (which is not normal). A reasonable person would believe, considering these facts, that Brake Masters either failed to change my original brake pads or changed my brake pads incorrectly.I purchased [redacted] Premium Brake Pads. On [redacted]’s website, they pride themselves in quieter brake pads. This contradicts what Brake Masters told me.Furthermore, my vehicle is now quiet and brakes great. If Brake Masters would have fixed my brakes correctly the first time they 1) would not have made excessive noise 2) would not have been grinding while the vehicle was in forward motion.In addition, there is an unexplained “Shop Supplies” fee of $7.67 on my invoice on 01/24/2013 as well $4.08 on my invoice of 05/15/2015. This “Shop Supplies” fee was never explained to me and is not itemized on either invoice. Since I Brake Masters replaced my brake pads on both occasions these “Shop Supplies” should be the same. Since the “Shop Supplies” were not itemized and were never explained to me, this is considered a deceptive business practice.This complaint also has not address the poor customer service the area manager provided. The fact that he stated “I’m it, there is no one else” and “After 29 years with Brake Masters, I shouldn’t have to report to anyone”. This is disturbing and unprofessional. When I asked several times who his supervisor was, he refused to tell me. He eventually provided me with a phone number to corporate and extension to [redacted].I am absolutely dumbfounded of the quality of customer care Brake Master provided.Regards,[redacted]