Laser Car Wash

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On my original service they did clean my rear brake as well as rotate the tires. I did opt out of the hardware replacement since the hardware was in good working condition and undamaged at the time of the repair. Once Brake Masters completed the repair, I had to come in three separate times for service: Once before I left the parking lot of Brake Masters, once a week later, and once a month later. Brake Masters did not provide me with any paper work since it was an “inspection” and they did not recommend any additional services. If Brakes Masters were supposed to provide me with paperwork, one could assume they either purposely failed to provide me with proper paperwork because they knew they did a shoddy repair job or they were willfully blind to the fact they were supposed to provide me with documentation.I was told by Brake Masters that the excessive noise was caused by the premium brake pads and that it was “normal”. Since my vehicle appeared to be normal (it stopped) minus the excessive noise, I did not return to Brake Masters until after my pads were worn. My complaint is against Brake Masters for not repairing my vehicle correctly the first time since I had to return three times due to excessive noise and due to the fact the brakes were grinding while in motion (which is not normal). A reasonable person would believe, considering these facts, that Brake Masters either failed to change my original brake pads or changed my brake pads incorrectly.I purchased [redacted] Premium Brake Pads. On [redacted]’s website, they pride themselves in quieter brake pads. This contradicts what Brake Masters told me.Furthermore, my vehicle is now quiet and brakes great. If Brake Masters would have fixed my brakes correctly the first time they 1) would not have made excessive noise 2) would not have been grinding while the vehicle was in forward motion.In addition, there is an unexplained “Shop Supplies” fee of $7.67 on my invoice on 01/24/2013 as well $4.08 on my invoice of 05/15/2015. This “Shop Supplies” fee was never explained to me and is not itemized on either invoice. Since I Brake Masters replaced my brake pads on both occasions these “Shop Supplies” should be the same. Since the “Shop Supplies” were not itemized and were never explained to me, this is considered a deceptive business practice.This complaint also has not address the poor customer service the area manager provided. The fact that he stated “I’m it, there is no one else” and “After 29 years with Brake Masters, I shouldn’t have to report to anyone”. This is disturbing and unprofessional. When I asked several times who his supervisor was, he refused to tell me. He eventually provided me with a phone number to corporate and extension to [redacted].I am absolutely dumbfounded of the quality of customer care Brake Master provided.On my original service they did clean my rear brake as well as rotate the tires. I did opt out of the hardware replacement since the hardware was in good working condition and undamaged at the time of the repair. Once Brake Masters completed the repair, I had to come in three separate times for service: Once before I left the parking lot of Brake Masters, once a week later, and once a month later. Brake Masters did not provide me with any paper work since it was an “inspection” and they did not recommend any additional services. If Brakes Masters were supposed to provide me with paperwork, one could assume they either purposely failed to provide me with proper paperwork because they knew they did a shoddy repair job or they were willfully blind to the fact they were supposed to provide me with documentation.I was told by Brake Masters that the excessive noise was caused by the premium brake pads and that it was “normal”. Since my vehicle appeared to be normal (it stopped) minus the excessive noise, I did not return to Brake Masters until after my pads were worn. My complaint is against Brake Masters for not repairing my vehicle correctly the first time since I had to return three times due to excessive noise and due to the fact the brakes were grinding while in motion (which is not normal). A reasonable person would believe, considering these facts, that Brake Masters either failed to change my original brake pads or changed my brake pads incorrectly.I purchased [redacted] Premium Brake Pads. On [redacted]’s website, they pride themselves in quieter brake pads. This contradicts what Brake Masters told me.Furthermore, my vehicle is now quiet and brakes great. If Brake Masters would have fixed my brakes correctly the first time they 1) would not have made excessive noise 2) would not have been grinding while the vehicle was in forward motion.In addition, there is an unexplained “Shop Supplies” fee of $7.67 on my invoice on 01/24/2013 as well $4.08 on my invoice of 05/15/2015. This “Shop Supplies” fee was never explained to me and is not itemized on either invoice. Since I Brake Masters replaced my brake pads on both occasions these “Shop Supplies” should be the same. Since the “Shop Supplies” were not itemized and were never explained to me, this is considered a deceptive business practice.This complaint also has not address the poor customer service the area manager provided. The fact that he stated “I’m it, there is no one else” and “After 29 years with Brake Masters, I shouldn’t have to report to anyone”. This is disturbing and unprofessional. When I asked several times who his supervisor was, he refused to tell me. He eventually provided me with a phone number to corporate and extension to [redacted].I am absolutely dumbfounded of the quality of customer care Brake Master provided.Regards,[redacted]