Lawrence Wind & Solar

Dear [redacted];   Thank you for contacting Vistaprint, where it's easy to make an impression for less. We tried to make contact with you recently, however, we did not get through and a voice mail was left. Please accept our deepest apologies for the inconvenience you have experienced with our website platform. I did some research and recorded a voicemail stating as to how to resolve the issue. If you need further assistance please give me a call.   Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.   Thank you for choosing Vistaprint.   Sincerely,   Intraday Intraday Coordinator 1-[redacted]

Dear [redacted],I have received your complaint as it relates to the discount for the T-shirts. I am more than happy to assist you with getting the issue resolved. I attempted to call you earlier today but you were unavailable. Therefore, a voice massage was left with my contact details.You may also...

send me an email at: [redacted] attention ‘’[redacted]’’, with a preferred contact number that I may contact you and assist with getting the issue resolved. I apologize for the inconvenience caused and look forward to your response.   Sincerely,[redacted] Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that thus far the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. As requested, I have attached a copy of one of the NSFs charges, a $25 charge from Protection Concepts. I have misplaced the other copy where I was charged $30 for NSF on my Medical bill. I haven't yet received returned checks on two of the other checks I also wrote. Just to offer clarity, I had written 6 checks,  two of them I was able to discuss with the merchant and we settled the matter. Two are the ones under dispute here, I haven't received an update on the last two.
Regards,
[redacted]

Dear [redacted]:We regret the less than satisfactory assistance that you received when attempting to resolve your issues with your Business Cards and Magnets. We understand the level of frustration that you must be experiencing at this time and will ensure that we provide a satisfactory...

resolution.We have reviewed your account and found that you were assisted with receiving a full refund for both Business Cards from your original order ([redacted]) amounting in $25.89 and also for the Magnets with the black border ([redacted]) amounting to $6.00. The refund total is $31.89 which will be updated in your Bank account within 3-5 Business Days.We found that the image you provided for the Business Cards meets or standard and as such we are requesting that you send a picture for us to determine what is the cause of the fuzziness. Also we will be happy to redo the magnets for you. The design however, is not the correct size and if extended to the full bleed will cut off some text. Below is the correct dimensions for Vertical Business Card Magnet, in the event you are able to adjust your design, we will be happy to complete a free reprint of the item.Full Bleed Size (starting document size) Finished artwork should use the full bleed dimensions for best results2.05" x 3.54" 52 x 90  mm615 x 1062 pixelsDocument Trim Size (final size after being cut) 1.93" x 3.43" 49 x 87  mm1028 x 579 pixelsResolution 300 DPIPlease be sure to keep all text within the safe margin. Please let us know if you are able to provide the sample of the Business Card you received with the fuzziness (a picture is fine) and also adjusting your Magnet image. Again, we regret the less than satisfactory experience that you encountered. Intraday CoordinatorVistaprint###-###-####

Revdex.com:
I am calling my bank and I will dispute with my bank
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Dear [redacted],Thank you for reaching out to us regarding your Website and the issues that you have been experiencing.As discussed in our telephone conversation today, we are aware of the issues that you have been experiencing for the past 2 weeks.We are in the process of having these issues...

resolved and will contact you later on today with updates.We discussed that you will receive the Website free, for the duration of the service and also to have the Website accessible through [redacted] and other search engines.We appreciate your patience in having your issues resolved and assure you that this is not a typical Vistaprint experience.Please feel free to respond to the email that you received during our telephone conversation in the event you have any additional queries.IntradayIntraday  CoordinatorVistaprint[redacted]Tell us why here...

Dear [redacted],Thanks for your recent Vistaprint order. I do apologize that you were not contacted by our designer and that we have not yet been able to transfer your domain name to you.I tried contacting you regarding the issue, however you could not be reached via phone.Vistaprint is governed...

by protocol as it relates to transferring domain names; a domain registry requires that a domain name be registered for at least 60 days post the creation date, before it can be transferred to another registrar.I would like to reiterate that this is industry protocol, not a Vistaprint policy.More information concerning domain transfer restrictions can be found by accessing the following link: [redacted]. Once the 60 day timeframe has passed, we will be more than happy to assist you in the process of releasing your domain name, so it can be transferred to another registrar.I do hope this information was useful.Thank you for your time.Sincerely,    IntradayIntraday Coordinator1-[redacted]

Dear [redacted],Please accept our apologies for the issues you experienced with your recent purchase.As requested, we have resubmitted the order for the 25 pens you had purchased, free of charge.The order is expected to arrive on or before May 10, 2017.You may view the details of the order in your...

order history.Again, we apologize for any inconvenience caused.Thank you for choosing Vistaprint.Sincerely,    IntradayIntraday Coordinator1-[redacted]

Dear [redacted],I'm truly sorry to hear of your experience with our Logo Design Services. As requested a full refund has been processed for this order.An email has been sent confirming this request. Please feel free to reach out to us should you have any other questions or concerns.IntradayIntraday...

Coordinator[redacted]

Dear [redacted],I have received your complaint as it relates to the delay of the Business Cards and I truly apologize for the experience. As per our conversation earlier today, I have processed a reorder for 250 Ultra Thick Business Cards at no cost to you. For confirmation, your free reorder...

number is: [redacted] and is scheduled to arrive by November 17, 2016. Please accept the free Business Cards as a token of our apology for the inconvenience.Again, I apologize for any inconvenience caused by the experience.   Sincerely,IntradayIntraday Coordinator

Dear [redacted]:   I want to sincerely apologize that your issue was not addressed by the Customer Service Representatives you interacted with.Please accept our sincerest apologies for the grave inconveniences you have experienced with our company. Per our Conversation earlier today, I must...

acknowledge and apologize for the oversight on our end; we did in fact receive your check of $24.98 and it was cashed.   We will be refunding the said amount to you. We will also be more than happy to send you 250 business cards free of cost. Should you need any further assistance please feel free to reach me via email or phone.  Thank you for choosing Vistaprint.   Sincerely,     Intraday Intraday Coordinator [redacted]

Dear [redacted],We understand how you feel and we do apologize for the inconveniences caused. Our engineers and technicians are still working on the issue to have it resolved as soon as posible. As soon as there are any improvements we will contact youand inform you of the same.Once again we apologize for the inconveniences caused.Sincerely,  IntradayIntraday Coordinator[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted], I truly apologize for the inconvenience you have encountered. As per our conversation earlier, I have gone ahead and issued a refund of $150.00 from your order total. You should see this refund on your online statement within 3-5 business days. On behalf of Vistaprint, we'd like to...

apologize for this and assure you this isn't a typical Vistaprint experience. If you need any additional assistance, please feel free to call us at [redacted] between Monday - Friday 8:00 AM - 12:00 AM. Saturday - Sunday 8:00 AM - 6:00 PM. Eastern Time. Sincerely, Intraday Intraday Coordinator

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I was unsure how to attach the requested information but to reject the response in order to get to the place where I could submit this documentation of the rental car.
Regards,
[redacted]

Dear [redacted]:We are sorry to hear that your credit card was charged an amount that you did not authorize.A review of your Order History revealed that you had purchased 500 Standard Business Cards and a Standard Website Package with the Annual Pricing term on March 15, 2016.  Based on the...

Website Package offer, you received a free month trial which expired on April 15, 2016.  Consequently, your credit card was billed the annual fee of $180.00 since there was no request to cancel the subscription.Upon contacting our Customer Service department on April 16, 2016, our records show that the subscription has been cancelled and a refund in the amount of $180.00 was issued to your [redacted] card as per your request.You should see this refund on your online statement within 3-5 business days.  Here’s how you can verify the website has been cancelled:1. Go to www.Vistaprint.com2. Click My Account. (If you’re not signed in, you will be prompted to do so.)3. Under My Services, click My Websites to open the My Services Dashboard.4. Click Manage My Account at the top of the page.5. The Status column will state Cancelled.  Please accept our sincere apologies for any inconvenience or disappointment you have experienced while doing business with us.  If you should have any questions or concerns, please feel free to contact us at [redacted].Sincerely,    IntradayIntraday Coordinator

Dear [redacted],Thank you for your inquiry regarding your most recent order for Wallet Checks.We regret that you received a book of Checks with the incorrect account number printed. We are happy to assist you as best as possbile in having this issue fully resolved.We would like you to send a...

bank statement or some form of proof of the charge that your customer received from their bank, we will be happy to reimburse the charge. We will also need a mailing address for that individual to mail the Check refund to.We will also be happy to process a free replacement order for the incorrect set of Checks received.We have however noticied that you ordered two different set of Checks(pink and blue design) in your recent order([redacted].  Please indicate the set that was faulty.We also reviewed your account and found that there was no contact made as such we were not able to respond to your initial query and for this we truly regret.We look forward to your response and will assist you as best as possible.Again, we regret the less than satisfactory experience received and can assure you that this is not a typical Vistaprint experience.IntradayIntraday CoordinatorVistaprint1800-[redacted]

I do understand how you may feel about not having a resolution since the issue was reported.We are actively working to get it resolved as soon as possible and do apologize that a fix is not yet in place.At this time, we would like to offer you a free month of service, we know this does not address your issue, but it’s the least we can do while you wait for a resolution.As such, a free month was added to your account which should be effective May 19th to end on June 18th (your new bill date will be June 19, 2015).Again, we do apologize for the inconvenience caused.