Lawrence Wind & Solar

Dear [redacted],We have received your Revdex.com complaint regarding the Check refund.As per our conversation earlier, I have confirmed that the Check was not honored by the Bank due to an error by our finance team.Our finance team will have the Check expedited and resent to you as soon as
possible.? The charge-back fee will also be added to the total amount being sent.? Regrettably I am unable to give a time frame of when the check will be delivered at this time; therefore, I will contact you tomorrow and advise of the new delivery time frame.I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologies.? Sincerely,IntradayIntraday Coordinator

Hi [redacted],Sorry that you weren’t satisfied with the response that was given to your complaintI noticed that you did have some specific questions in your rebuttalTo answer those: As was previously communicated, the entire amount of the refund wasn’t sent as there was an error in submitting thus, we are in the process of sending the remaining amount as communicated last weekIt is definitely not a case where we are withholding your money or isn’t willing to refund it.We did communicate that we are more than willing to provide a refund and is in the process of giving you back the remaining amount of $You have requested for the payment to be expedited which we have doneHowever, the expedited process is not one that will have you receive the Checks immediately or overnight as you have requestedYou should be receiving the Check for the additional amount this week.We apologize for any inconvenience that this may have caused.IntradayIntraday Coordinator[redacted]

Revdex.com:
In reference to complaint #[redacted], I have reviewed the response submitted by the business and have determined that there is nothing else the business can do to resolve my specific complaintThe customer service representative did everything in his power to make amends, including offering another order for me free of charge, but the underlying issues that caused the problem have not been fixed, and I don't know if anybody at this company plans to address them for other future customers?
Regards,
[redacted]

Hi ***,Thank you for your responseI am seeing where you have
rebutted yesterday’s submission as well as I am seeing where there is a new
complaint being opened noting that you weren’t given a full refund on your
order.As it relates the yesterday’s response, and the new
complaint that was submitted todayI am attaching a screen print of your order
history along with the refunded amountsIt may seem as though you only got a
refund of $The reason for this is because the items in the order were
refunded separatelySo looking at the attached screen print if all the amounts
or refund transactions that are shown on the ? 4th of November are added together
including the $you will get an overall total of $I am seeing where contact was made by emailThe outcome of
that is a free replacement order on the items in question that were mentioned
in previous complaint? Please note that
this reorder will not be delivered by November 6th as requested in
previous complaintThe reason for this, is we do not provide overnight
shipping and the fastest shipping option on these items are within 10-
business daysWith that said, a free reorder was done and a complete
refund of the amount paid of $I hope this was sufficientThank you for choosing Vistaprint.?

Dear [redacted]:We received your complaint regarding the delay with your Checks.We are truly sorry that we were unable to deliver your order within the expected timeframe.Due to a technical issue experienced at our printing facility, the production of Checks was affected? Consequently, the order
was shipped later than anticipated and is scheduled to arrive on June 8, 2016.The order was shipped priority mail by the [redacted]? Regrettably, we were not provided with a tracking number for this shipment.We assure you that this is not a typical Vistaprint experience and we would be happy to honor your request for a full refund.Our records show that you have contacted our Customer CARE Department and was given a partial refund of $on May 31, ? In addition to this, a replacement order was done for the same Checks in an effort to ensure that you receive your items.As per your request, we have processed a refund of $to your credit card for the remaining amount on the order.This refund should reflect on your online statement within 3-business days.We deeply regret that we did not update you sooner regarding the issue encountered and apologize for the overall experience? I do hope you accept our sincere apology.Sincerely,? ? ? IntradayIntraday Coordinator

Dear ***:We are truly sorry for the problems and the difficulties you have experienced over the past couple of weeks to have the issue resolved? I was hoping to speak with you over the phone in an effort to address your concerns? We would be happy to provide any other support that is needed; however, since the domain pointing was successfully completed and all the necessary information was given to you to have the domain name registered, we are uncertain of what other actions to be taken.A voice message was left with the necessary contact information, please call the extension that was provided.Again, we apologize for any inconvenience and look forward to your call.Sincerely,IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].?
I will not accept this until I have it and it is correct
Regards,
[redacted]
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].? ?
? I appreciate the follcall from [redacted] (sp?) last night and the refund for my full order amountHowever we still DO NOT have correct invites, nor has our 4th replacement order from yesterday printed yetI am out of words to explain how I'm feelingBelow is the summary of yesterdays correspondence? with Vistaprint, all initiated? by me even when I was told they would contact meAs of this moment, the order still says "in progress" it should have been placed at 11am when I first called yesterday after recieving another wrong shipment but they wanted to talk with plant first to see what happenedThen only by my multiple attempts in the afternoon and idea to print both types of paper stock did an order finally get placed about 4pmBut sadly, they claim the plant is behind (wonder why...) and cannot get it to before the weekend...AGAIN.? ? Wednesday 3/7? 10:am - delivery arrives to my place of employment, reception cards are correct, invitations still on glossy wrong paper10:am - I call VP, [redacted] answers and I ask for manager, get [redacted] we speak for minutes while she is trying to find out what happened at the plantTells me there was note for them to inspect and they should have, makes sound like I'm lying, then back tracks and says she will email them and call me in 1-hours doesn't want to put in order until knows it will print correctly.? 2:00pm - haven't heard back, so I call get [redacted] ask for [redacted] she is busy so get [redacted] (who I spoke with Monday)She tells me [redacted] is waiting on feedback from plant and will call you back, we have time orders cutoff at 6" no we don't have time she was the one who placed order at 6:on Monday, I said ok you will hear from me in a hour and hang up3:- I call back get [redacted] again ask for [redacted], long wait but told them I wasn't going anywhere till get an order placed[redacted] says she still waiting on the plant, to which I ask what happens if they don't contact you by 6pm? Then I've lost another dayShe claims the only way to reach out is email, no direct lineThey in Jamaica and plant in Canada; wants to get this right before orderingNoWe must put order in, I came up with idea wot print premium glossy and premium matte on the same order, so maybe we increase our odds since it would have to change paper typesShe says that's actually a good idea and order is placed with express shippingAgain she said she would contact me when hears from the plant, told her any hour phone, email, VP message whateverHave not heard anything.4:- I start chat session with VP, [redacted] when saw ETA for new order was 3/MondaySaid not acceptable how did you print on 3/and get to me on 3/but now I can't have by Friday 3/She gave me the same lines to which I said stop I've heard it all asked to have manager contact meGet a call, [redacted] speaks to me saying "we put for fastest and hope it gets done sooner" we went back and forth and I could tell nothing would be doneSo I asked ok if nothing can be done, let's talk about making this right and getting a refund...the line went quiet and was HUNG UP ON.5:pm - [redacted] calls me saying he had contact with plant, not sure why it's printing wrong in glossy style; reminded him it can be done since the reception cards have been on correct paper this entire timeAgain there is note to have plant manually check before shippingHe said they would be giving me full refund and replying to the Revdex.com complaintBut once again, nothing could be done to get them to me sooner.? At this point I am stressed, sick to my stomach, cried at my job due to being so frustrated and feeling helplessIt's been almost hours since I contacted regarding the 3rd wrong order and nothing has been printedUNACCEPTABLEMy order should have been moved up in the cue, should of had feedback from the plant yesterday, and should have been being offered something in return without going to the Revdex.com.? ? My request is correct invitations by FridayIf they can come Saturday good, but will need to change ship to addressAnd I would like matching Thank You cards printed, or a voucher to do so once this is all handled.? ? ?
Regards,
[redacted]
?
?

Dear [redacted]:We are sorry to hear that your credit card was charged an amount that you did not authorize.A review of your Order History revealed that you had purchased Standard Business Cards and a Standard Website Package with the Annual Pricing term on March 15, ? Based on the
Website Package offer, you received a free month trial which expired on April 15, ? Consequently, your credit card was billed the annual fee of $since there was no request to cancel the subscription.Upon contacting our Customer Service department on April 16, 2016, our records show that the subscription has been cancelled and a refund in the amount of $was issued to your [redacted] card as per your request.You should see this refund on your online statement within 3-business days? Here’s how you can verify the website has been cancelled:Go to www.Vistaprint.comClick My Account(If you’re not signed in, you will be prompted to do so.)Under My Services, click My Websites to open the My Services DashboardClick Manage My Account at the top of the pageThe Status column will state Cancelled? Please accept our sincere apologies for any inconvenience or disappointment you have experienced while doing business with us? If you should have any questions or concerns, please feel free to contact us at [redacted].Sincerely,? ? ? IntradayIntraday Coordinator

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Hi [redacted],? I am acknowledging receipt of your complaint via the Revdex.com and would be happy to assist.I am sorry to know that your order for order was not received although the [redacted] tracking shows otherwise.We understand your concern that the order may be delivered to an
unauthorized person and as such a lost package investigation was started by [redacted]? Once the lost package investigation is resolve and the package is found it will be returned to us and the checks will be destroyed? ? ? While this investigation may take time to resolve, we recommend that your financial institution is notified of the situationThey will put a stop to these checks to prevent unauthorized use? ? It is our understanding that you contacted our Customer Service Department and you were advised that the order was returned to us? I have contacted our printing facility and was advised that the checks were not returned but we eagerly anticipate the receipt of the order? ? Again, I apologize for the inconvenience you experience and hope that [redacted] investigation will be resolve expeditiously? Sincerely,? ? ? IntradayIntraday Coordinator[redacted]

Hi [redacted]? Thank you for contacting us regarding your issue for your undelivered ChecksWe must apologize for the inconvenience causedI have read your complaint and I understand the concern that you may have regarding the security of your Checks/ and or personal information.? ?
I have investigated the issue and found that the amount charged for your Checks was refunded in full.? We are however unable to guarantee you a delivery of the original itemThis is due to our process for handling undelivered ChecksThese Checks are returned to our facility and destroyed (shredded)This processes usually takes up to a month for the ReturnsUpon return of the checks, we are notified and reach out to the customer to have them updatedIf your Checks are not delivered to you they will be returned to VistaprintAs soon as we receive the Checks, we will contact you and inform you of the same? Based on the recommendations, we would suggest stopping the checksThe Bank will charge you one fee to stop a series of checks while some banks will not charge ? Please free to reach out if you have any additional questions? Intraday Intraday Coordinator [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]?
Vistaprint? Investigation [redacted]I have not received the payment I am due.On March 12, I was told to expect by March - this did not occurOn March 15, I was told to expect a tracking number and an expedited payment this weekThis has not happened
Regards,
[redacted]
?

Hi Mr [redacted],? As per our telephone conversation, you wanted to have your domain pointed to Vistaprint and still have your emails with your current provider.? My sincerest apologies as this action is not supported by VistaprintOnce your domain name servers are changed and pointed to us, the emails you receive with be coming to the Vistaprint servers.I've tried getting back in contact with you however I was unsuccessfulI will suggest having your current domain registrar create a redirect to your Vistaprint website.You can choose a matching/similar domain with us as we provide one with each compatible platform choice and have the premium look.Example: If your current domain is [redacted].com, you can choose [redacted].net with vistaprint, then have your current provider redirect your domain to [redacted].netTherefore you can keep your email hosting and your website will have two domains, .com and .net.Please contact our Customer Care Department at [redacted] , for further assistance in resolving this issue as best as possible.? IntradayIntraday Coordinator

Dear [redacted], I have received your complaint as it relates to your Business Email and I truly apologize for the experience.? As per our conversation earlier, I have reactivated the Business Email and cleared the bill due for this month ? Therefore, your monthly bill of $will resume on
December 1, ? ? ? ? Also, based on the test that was done over the phone with the Business Email, we were able to confirm that its now working correctly ? I am happy I was able to resolve this issue for you and hope you accept our sincere apologies for the experience If you should need any further assistance, please feel free to contact our website department at 1-[redacted] Sincerely, Intraday Intraday Coordinator

Hi [redacted],Thank you for reaching out to us at Vistaprint regarding the Website issues you have experienced.As per our conversation throughout last week your Website will be deactivated and will no longer remain on hold to avoid any future charges on your credit cardYou will be refunded the charge
on May as well as year of service for the inconvenience received.? I tried calling you today to advise that three payments of $was refunded to your credit card and a check has been mailed out to your address which was verified on Friday of last week in the amount of $for the website charges.? Based on the situation we decided to refund you more than the amount disputedThe check mailed out normally takes 2-weeks to arrive and your check was been mailed out on Monday of this week.We appreciate your business and patience with us.Sincerely,? ? IntradayIntraday Coordinator1-[redacted]?

To whom it may concern,? We have been made aware of the complaint submitted by [redacted] and have investigated the communications and issues that lead to this complaintWebs has experienced several instances of brief downtime over the past two monthsWe are actively working on a permanent
solution and expect to have it completely resolved within the next weeks.? While we regret the issues Mr[redacted] and other Webs customers have experienced, this has been a top priority issue for our engineersWe have refunded the remainder of Mr[redacted]’s recent renewal charge, which had already been partially refundedA separate communication has been sent directly to the Mr[redacted].? Please let us know if we can be of further assistance.? Kindest Regards,Webs, Inc

Dear [redacted],? I have received your response and truly apologize for the further frustration.? ? As per our phone conversation today, I have confirmed with the plant that its best to order the invitations on a recycled matte stock to avoid any coating? I have processed a reorder for the invitations on the recycled matte stock which should arrive on or before March 14th ? I will try to have the plant expedite the order as best as possible, however this cannot be guaranteed ? Once the invitations are delivered, I will contact you to ensure your satisfaction with the output ? Again, please accept our sincere apologies for the experience? Sincerely, ? Intraday ? Intraday Coordinator