Lawrence Wind & Solar

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Regards, [redacted] ?

Dear [redacted] , Thank you for contacting Vistaprint regarding your concerns about your order and the charges for the taxesI sincerely apologize for any confusion or inconvenience caused regarding this issue and would be happy to address them for youThe account number provided [redacted] , shows your order [redacted] , placed on May 19th for the amount of $including the sales tax amount of $ A review of the order shows the billing address and shipping address as a destination in [redacted] MichiganThe sales tax charged on the this order is the applicable state tax of 6% on the printed products you have ordered from usIn the past you were not charged any taxes as we were not required to charge our customers taxes for printed products, unfortunately this changed on October 1st, Due to legislation passed in a number of states, E-commerce companies like Vistaprint are now required to collect sales taxVistaprint is now required by Michigan law to charge 6% state tax on all printed products and garments purchased from usElectronic services such as Websites and Electronic Cards are not subjected to this taxIf you are tax exempted, you must provide us with a completed exemption certificate formOnce you have done so this will be updated on your reseller account to be reflected for future ordersResellers are not exempted automatically by us from taxes, all of our customers are charged taxes based on their state requirementsThe form required to be exempted is called a Michigan Sales and Use Tax Certificate of Exemption, you must provide us with this signed certificate so as not to be charged taxes as a resellerPlease visit [redacted] --,00.html for more informationOnce you have completed the form and it has been signed and verified, please email it to us at [email protected] with your account number/sThe taxes will then be refunded to your credit cardI sincerely apologize for any confusion or inconvenience this may have caused and look forward to working with you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I appreciate the response and my website is now published, however I am told by Sashana that it will take weeks for the search engines to index us again!!!!!! I will be out of business!!!!!!I am outragedI have asked her to connect me with [redacted] and I have been on hold for minutes Regards, [redacted] ***

Hi Mr [redacted] ,? As per our telephone conversations on May 23, Vistaprint currently does not support [redacted] records.We do understand the frustration that you have encountered based on our product policies and as was stated we will take the suggestions that you have made.? You had stated that you are no longer need for the [redacted] records however it would have been good to have it as an option.? If you have any other questions on this matter, please contact our Customer Care Department at [redacted] and our specialists will be delighted to access you.I sincerely hope this response and our telephone conversations has resolved this issue.Thank you for your time, and do have a great day.IntradayIntraday Coordinator

Dear [redacted] , I have received your complaint as it relates to your Invitations and I truly apologize for the experience.? As per our conversation earlier, I have reached out to the plant to have the reorder inspected before being shipped ? Once I receive an update from the plant, I will contact you via phone with the outcome of the order ? Due to the experience, I have issued a refund of $which is the remaining amount from the order total.? You should see this refund on your online statement within 3-business days.? Again, I sincerely apologize for the inconvenience you have experienced and look forward to working with you towards a resolution Sincerely, Intraday Intraday Coordinator

Hi [redacted] ,Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback providedWe understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for thisWe will take full responsibility for your order not being delivered and in addition to the full refund of $already given on your account; I have also applied a [redacted] in the amount of $As per the email sent earlier directly to your email address; the credit can be used to purchase any future orders on our website and is valid for year from today’s date, January 9, We understand the reason for the complaint; as such, we were glad to have the credit issued on your accountOnce again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact us.? Intraday Intraday Coordinator 1- [redacted]

Dear ***,We received your Revdex.com complaint regarding order [redacted] .We sincerely apologize for the problems you encountered while doing business with us and we understand your frustration as it relates to the partial fulfillment of your order.We appreciate your loyalty to us over the years and would be happy to provide a resolution.A review of your account reveals that the Business Cards were cancelled due to an error detected with four of the files you have provided Though all the designs are the same, our systems found foreign contents on ***, [redacted] , [redacted] and ***’s Business Cards As a result, this affected the production of these cards.We would be happy to honor your request for a full refund Our record shows that you were given a partial refund in the amount of $towards the order on July 12, We will be issuing an additional refund in the amount of $for the remaining amount of the order.In addition to the refund, we have issued Vista Cash in the amount of $to your Vistaprint account This credit is valid for year and can be used towards any Vistaprint purchase.We truly hate to disappoint you and we want to make things right With that being said, we will be expediting a free order for the four Business Cards that were cancelled We have flattened the images and converted the files to high resolution jpeg, which should resolve the issue For confirmation, your order number is [redacted] and the order is scheduled to arrive by July 22, 2016.To review details of this order, please log into your Vistaprint account and go to Order HistoryYou may also access your Order History by following this link: http://www.vistaprint.com/vp/ns/my_account/order_history.aspx.Again, I apologize for the disappointment and inconvenience causedIf you should have any questions or concerns, please contact as [redacted] Sincerely, IntradayIntraday Coordinator###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below 1) We still do not have the full name and title of a Vistaprintsupervisor or manager as requested2) There was nothing in the complaint regarding he customer service telephonecosting us that we ALREADY mentioned., also completely ignoring international roaming charges since customer serviceis in Jamaica3) The staff has done unauthorized reorders as described, without consulting us Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Although a refund is appreciated, Vistaprint should honor the original order We will now have to struggle to find replacement shirts, which Vistaprint had guaranteed us, not to mention the incredible and unnecessary amount of time and effort wasted dealing with Vistaprint's customer service If Vistaprint sent the shirts and the refund after the fact, that would be acceptable, but making us jump through numerous hoops and then canceling our order less than hours prior to our event and over weeks after our original order was placed is bad business to say the least I am deeply troubled by this and cannot imagine doing business with Vistaprint again Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved

Hi Mr***,I am sorry for the wait to have your websites recreated.It has been noted that your subscriptions are currently being recreated as a new account has been started for you will all your previous website domains attached as you are aware of based on the constant daily communication with our support team.We understand that the process for bringing back your account to the previous state is not immediate however we are asking that you continue to work with us to have the websites finished and your issue resolved as soon as possible.? If you have any questions on the matter you can ask the support agent that contacts you or you can contact us at? [redacted] I sincerely apologize for any inconvenience.Thank you for your time, and do have a great day.? IntradayIntraday Coordinator

Dear [redacted] ,Thank you for contacting Vistaprint regarding your experience with customer service.? We are sorry to hear that you were not too pleased with the interaction.As per our telephone conversation, a free order has been processed for the items that you were trying to order; this order will arrive on Friday, November 20, 2015.Again, we sincerely apologize for any inconvenience caused.Sincerely,? ? IntradayIntraday Coordinator [redacted]

Hello,I do believe that Vistaprint should have handled this matter after the first complaintRather, they ignored the nature of the complaint completelyWhen I presented this to them, they had no response,as they would not admit their ignoranceHowever, their follow-upwas corrective of the problem and I will carry this issue no further.I will simply not deal with the company againThe matter is closed Regards, [redacted] ***

Dear ***, Thanks for contacting VistaprintAs per our conversation earlier, I have confirmed with our engineers that attempting to upgrade the shipping speed of the order at this point would negatively impact the delivery I was also able to confirm that the order will be shipped by the 4th of April and arrive within that same weekIn regards to your feedback about the shipping options for the Checks, I have definitely forwarded your feedback to relevant departmentDue to the inconvenience for the experience, I have processed a full refund of $for the cost of the orderThis refund should reflect on your statement within 1-billing cyclesPlease accept the free Checks as a token of our apology for the inconvenience I truly apologize for any inconvenience or disappointment caused and hope you accept our sincere apologiesSincerely, Intraday Intraday Coordinator [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please explain why I have not received this paymentYou are holding my money without justification and I insist that this matter me cleared up immediately.- Call me today to explain why I have not been paid [redacted] ***As previously stated, I want this payment expedited so that I will receive it immediately.? Regards, [redacted] ?

Hi [redacted] ,Thank you for your orderI have read and understand your complaintI do apologize for the inconvenience that has been causedThis is definitely not ? typical Vistaprint experience.As per your request, unfortunately we are unable to have a reorder completed and give you a guaranteed delivery date of November 06, that you indicatedWe did the second best and the latter option that you opted for which is a full refund for the amount paid on your order of: $This will go back to the card that your payment was taken from and may take 3-business days depending on your financial institution.? Again we deeply apologize for this mishap and promise you nothing but exceptional service like you are used to in the futureHave a wonderful day.? Thank you for choosing Vistaprint

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? As of today, the complaint s is still not solvedIn fact, Vistaprint deactivated my acct after assurring me the websites would be reactivatedThey have a total of eight websites they closedPlease look for two different emails I will forward from vistaprintThis will show they did not follow through on what was promised Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Please see photos attachedMy concern is not for the money spentMy concern is that my mothers funeral had no pamphlets and I blame vistaprint "quality assurance" processI am pursuing a change is company's stated slogan " we make it right"] Regards, [redacted]

Dear [redacted] , I sincerely apologize as the request you made is not possibleTwo promotions cannot be applied to one orderOn May 29th when you placed the order for the Business Cards, you were given a promotion for 35% off the original cost of the Business CardsInstead of $31.00, your Business Cards were $plus your shipping and applicable State TaxAnother promotion cannot be applied to this orderThis order is also currently on hold in our system waiting on your paymentYou initially requested that the shipping charges be waived and we have provided you with the option to place a new order at an even lower price with free shippingI am sorry as we cannot honor both requestsThe options available to you are: ·? ? ? ? ? ? ? ? You may complete your original order by entering the payment details on your account and pay the $26.36, which is the original order total ·? ? ? ? ? ? ? ? Place a new order with the promotion in your shopping cart at this time which includes free Economy shipping and pay $I apologize for any problems you encountered and hope you find the information helpfulIf you are unable to see the promotion reflected in your account, please call us at [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please explain why I have not received this paymentYou are holding my money without justification and I insist that this matter me cleared up immediately.- Call me today to explain why I have not been paid [redacted] ***As previously stated, I want this payment expedited so that I will receive it immediately Regards, [redacted]