Laz Parking Limited, LLC

Dear Revdex.com,We will be settling Ms***'s claim with her directlyRegards, [redacted] LAZ Parking

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [To whom it may concern, 12/1/16I have several witnesses plus the person that I borrowed the $from that can say & put their hands on the HOLY BIBLE that I paid the parking attendant.I don't keep those ticketsThis is the reason why they are asking for this ticketThey know most people don't save them.From now on they need to give people receipts!It’s not fair that I pay twice for one night of parking[redacted] ] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards,I sent Laz Parking estimates as they requested, with one estimate being lower than $550, Laz parking offered what they called a "good faith" offer of $240, I believe they actually found the proof of what really happeded to my car, I would like to request any legal services Revdex.com offers to help resolve this matter [redacted] ***

The following information was found related to Mr [redacted] 's account: open citationsPlate # [redacted] Parked on the Greenbush / North Scituate lineVehicle Make: [redacted] Citations were confirmed via scanned inspection stickerCurrent citation balance: $ [redacted] Since the inspection stickers were scanned the customer has either: Sold his vehicle and new owner is parked in these lotsHe was parking in the lots Mr [redacted] should contact the MBTA appeal process by contacting their customer service email, [redacted] or appeal directly, here is the link: [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here--- "If the owner thought that there was damage to his car, he should have not moved the vehicle from where it was parked" - I had to drive my car up from Pto Pto talk to the people there because I have two exhausted young kids with usHowever I did take a lot of pictures to capture the damage, the car and surroundings before moving the carAnyway, I just read online that one Laz Parking valet gave a car to a wrong person who drove the car away, and still that's not Laz's faultI guess I am lucky I still have my carI will surely let people know my experience ......] Regards, [redacted] ***

This answer came from the MBTA:That's correctThis customer needs to file an appealAttached is an issuance report Also, refer him to MBTA’s website for appeal procedure [redacted] from our email to the MBTA: I hope all is well! I was following up to see if you had information for Mr [redacted] with MA Registration, [redacted] ? He had filed a complaint with Revdex.com and wants his tickets dismissed but we obviously don’t have access to his records Do you have a report you can share with us? We have directed him to the appeal process but since the complaint is in our company name, we need to provide proof to Revdex.comBelow is the information you gave me when we last spoke:The following information was found related to Mr [redacted] 's account: open citationsPlate # [redacted] Parked on the Greenbush / North Scituate lineVehicle Make: [redacted] Citations were confirmed via scanned inspection stickerCurrent citation balance: $***Please let me know if you need any additional information Thanks,

Dear Revdex.com,Please see the contents of an email that I sent to Mr [redacted] on September in response to his claim and the reasons why his claim was denied If you have any additional questions or comments, please let me know.Sincerely, [redacted] Dear Mr [redacted] , According to the property, a vehicle takes all left hand turns coming in and out of the garage which is why we are unable to accept liability for this damageIn addition, all claims must be reported before a vehicle leaves our property for proper follow and this damage could have occurred anywhereIf you have any additional questions or comments please let me knowSincerely, ***

Dear Revdex.com,So sorry for the delay in answering as I was on vacation We have received and reviewed Ms [redacted] 's claim and have no evidence that there was a GPS in her car Our property Supervisor parked and locked her vehicle himself and said that he did not see a GPS We received the same response from the valet that pulled the car and brought it to Ms [redacted] Ms [redacted] then left the property and came back later and reported the GPS missing We have no reason to believe that there was a GPS in the car and in addition, we do not accept liability for valuables left inside of vehicles We are sorry for Ms [redacted] 's loss, but we have completed our investigation and do not accept liability for her claim Sincerely, [redacted]

Hi Revdex.com and Mr [redacted] , I cannot get into the complaint now as Mr [redacted] needs to respond, but I would like to add the following information to the complaint on LAZ’s side as LAZ Parking is no longer managing the parking at the MBTA: The citation information is loaded into the new account system, but they are having data issues and could not pull up the invoices The following information, however, was found related to his account: · open citations· Plate # [redacted] · Parked on the Greenbush / North Scituate line· Vehicle Make: [redacted] · Citations were confirmed via scanned inspection sticker· Current citation balance: $*** Since the inspection stickers were scanned the customer has either: · Sold his vehicle and new owner is parked in these lots· He was parking in the lots We would like to direct Mr [redacted] to the MBTA appeal process by contacting their customer service email, [redacted] or appeal directly, here is the link: [redacted] If you have any additional questions or comments, please do not hesitate to contact meSincerely, [redacted] Risk Manager* [redacted] ** [redacted] * [redacted] ***

The prior Director of Operations had a typo error and wrote three machines at [redacted] instead of one unitStill the unit was checked and they were accepting credit cards transactions at [redacted] on the dates in questionMs [redacted] had violations in totalMost of them were voided as a courtesy, but the notices had to be paidThanks, [redacted] ***| Director of OperationsO [redacted] * [redacted] * [redacted] * [redacted] *** * [redacted] * [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't have the tickets, the manager took the tickets back from the garage attendant and did not give them back to me He gave me a gift card for the inconvenience because he felt bad about the situation and that your manager refused to even come out and talk to us in person or review the tickets, but he did not give me back the tickets I have the receipt, not the tickets I appreciate that you're now willing to refund the money on the presentation of the original ticket I'm confused as to why now you're willing to do so, but when the manager of the [redacted] and myself presented both tickets to the garage attendant and tried to present it to the garage manager within minutes after this situation occurred, we were both turned away, yelled at, and the manager refused to even come to the officeI wouldn't have been given the validation chaser without presentation of an original valid ticket, so there was obviously a valid ticket involved Regards, [redacted] ***

We suggest that the consume report the damage to their insurance company for the repairs

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You're last reply was certainly not a sufficient responseSince, I received an offline email from you as wellNeither prove to me you have evidence that these tickets are associated with my barFurther, the online payment system does not work - it appears that relationship has gone southFinally, no, I never received any notice in the mail or ticket on my car related to the tickets associated with my plateI only found out about these when I went to the DMV to renew my registrationTrust that I will find all flaws in your system of controls as we unravel this mistake Regards, [redacted]

Dear Ms***,Please accept my apology about the earliest arrival time for parking validation as I did confirm that you must arrive after 5:pm and be there under hours We also did confirm with [redacted] that you left with the tickets, so if you can please provide me with them and I can check your arrival time, I will be happy to refund your money.Sincerely, [redacted]

Regarding Complaint # [redacted] Upon arrival the customer is given a ticket to be placed on the dashboard as proof of paymentIf the agent does not have proof of payment an invoice is sent to the parkerThis was appealed and no proof of payment was accompanied with the appealMBTA will dismiss the invoice with proof of paymentThe customer can call us with any questions [redacted]

Dear Revdex.com,We are going to resolve this claim with the customer directly and will be offering her the $that she is looking for in damages to her car She will be contacted today via email.Sincerely, [redacted]

Dear Ms***,Unfortunately, I cannot refund the money without your original ticket but I would be happy to send you a ticket valid for one evening's complimentary parking at the Centre Plaza Garage for any night between 5:pm to closing if you will please provide me with your mailing address.Sincerely, [redacted]

Ms*** claim is completely false, several LAZ employees from CSR’s to Managers have talked to Ms*** and discussed her account/issues in detail on several occasions.When she sent a complaint to our RVP on December 7th, 2015 we checked all the credit card transactions
from June to present, all three machines were/are accepting credit cards at *** ***No other related complaints have been received about the pay stations at this locationWe document all calls/emails.There are three ways to pay in any MTA lot that LAZ manages, credit card and cash at pay station, and by mobile through ***To not pay at all is unacceptable, she has a long list (in total) of parking violationsMost were voided as a courtesy, but the outstanding notices must be paid

I have been in contact with Ms*** *** and have sent her a claim form to fill out and return with photographs of any damage she is claiming.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This business has not exercised their most basic function of providing a safe and secure location for cars that they valet for a very upscale downtown Chicago hotel. They have a due diligence to provide this, since they are the ONLY option for people arriving by car to the *** *** *** ***. At the time of the incident, they rushed us away from the establishment promising that their insurance would take care of this issueThat was so we would not make a scene in front of new people checking in who were going to be their next victims, only to be basically be called a liar later on. I will continue to pursue this, if it takes 10000 negative reviews of this hotel to eliminate this criminal enterprise they have contracted, so be it. First reviews: ***, ***, *** ***That is just the start. It is not the money at this point but a question of integrity. Of note, LAZ parking reiterated that there are NO cameras to observe their staff. Our GPS was stolen in their care. We noticed 5-10 minutes after leaving the hotel that it was missing when we went to use the GPS. Very disappointed in *** ***'s response.
Regards,
*** ***