Laz Parking Limited, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The manager of the *** took both tickets since the attendant in the garage office gave them back to him after the garage manager was rude to him over the phone (the garage manager yelled at the *** manager and myself over a speakerphone as we stood in the garage office) My husband arrived at 6:40pm and left around 9:20pm I have the $receipt Additionally, *** advertises on its website that parking is free after 5pm, for a maximum of hours, with validation, so I'm unclear as to how the 4-7pm issue is relevant " Free Validated Parking in The Center Plaza Garage - Enter after 5pm weekdays, anytime on weekendsMaximum hoursMinimum check $
Regards,
*** ***

Dear Revdex.com,LAZ Parking has fully investigated Mr*** claim and we do not believe that the damage occurred at the *** *** garage. In the area where Mr*** car was parked, there is nothing low-laying to cause the damage. All concrete poles and columns are painted
yellow and there is no yellow paint on Mr*** vehicle. In addition, the parking garage is well-lit and was not busy at hours (4:pm) when Mr*** stated he left the garage. According to our records, the damage was reported hours after Mr*** left the property and LAZ Parking has no evidence that the damage occurred while it was parked in the garage and will be unable to accept liability for Mr*** claim and a letter of denial has already been sent referring Mr*** to his own insurance company.Sincerely,*** ***Risk Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
For Revdex.com's awareness, LAZParking's contract for managing MBTA commuter rail parking locations has been transitioned by the MBTA to Republic Parking - likely for obvious reasons, namely not being able to appropriately manage the parking locations and provide adequate servicesI am working with Republic Parking to look into the parking tickets aligned to my license plateRepublic Parking admits that they adopted a mess of a situation from LAZParking - they are in the process of cleaning up many customer accounts where tickets were administered in error In less than one day, Republic Parking has already identified thirty one tickets (31) that were administered by LAZParking staff to my license that were done so in errorThirty one tickets! How can this company be trusted to honestly and appropriately assign tickets to people parking in MBTA parking locations? Due to the ambiguity of the parking tickets assigned to my license plate (why would I ever pay tickets and/or penalties that were assigned in error), as evidenced by the fact that thirty one tickets were found by the current management company to have been administered by LAZParking staff in error, I believe all remaining tickets and penalties assigned to my license plate, that appear to be outstanding, should be voidedIf they aren't voided, I plan to hire legal representation to look into this situation furtherI will also be reporting this to situation to local news investigation outlets that assist consumers with situations like this to see what they are aware of and/or can do to assist and make this issue public. Again, thirty one (31) tickets were found to have been administered to me, by LAZParking staff, in errorHow many more tickets were administered to other people who have parked in MBTA parking locations? This appears to be a pervasive problem, one that is already a time consuming one for people who are aware of the issue, and has likely cost many customers who are unaware, a lot of money
Regards,
*** ***

Mr***,We are gathering the information for you, but wanted to explain the parking payment progress in the previous response. If you did not use the pay by phone app did you receive the invoices from Comp Plus?Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[How much damage to my vehicle would be acceptable to Laz? Had there been denting instead of removal of paint, I am confident the "scrape" would have still been dismissed by Laz, I am thankful more damage was not done to my vehicle, a brand new minivanI will continue my quest to seek justice against Laz Parking at *** in ***, I will also continue to request a "truly fair" settlement ]
Regards,
*** ***

Dear Revdex.com,This is the response from our parking lot manager:I spoke to the attendant who moved the vehicle from the driving lane to a space and he said that he did not cause any damage. At the end of the day the vehicle was moved from the Plevel of the garage and brought up to the 1st level
by the owner of the vehicle. If the owner thought that there was damage to his car, he should have not moved the vehicle from where it was parked. Please understand that our valet's are well-trained in garage parking and maneuvering cars in the garages. We have completed our investigation of this claim and are unable to accept liability as we do not believe our valet was responsible for this damage

Dear Revdex.com and Mr***, I again reviewed our drive pattern at the LeMeridien property and the vehicles only take left hand turns. We are very sorry, but must remain with our denial of the damage you are claiming. Sincerely, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response only somewhat satisfies my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved, though in my mind it will never be resolvedI trusted a company with my vehicle and the things that were in itI was robbed and my vehicle was vandalizedIt became the HOTELS responsibility to reimburse us for the damages to my vehicle and only after I submitted my claim here did I hear from LAZ Parking with their promise to reimburse the hotel for damagesThe risk manager that I was contacted by was professional and timely, but it does not change the fact that the manager that I was initially sent to talk to was rude, unprofessional and unyieldingThat is the person representing not only the parking company but the hotel that employs themIf I were *** ***l I would look elsewhere for quality parking services to partner withAnd get some cameras in you parking garages to further deter theft and liesParking is expensive enough to afford them
Regards,
*** ***

Mr*** filed the claim after checking out and leaving the hotel property. Our company cannot assume liability for damage if the claim is not made before leaving-and our position is reasonable. When a vehicle is driven away from our property, our company is denied the fair
opportunity to independently determine, with certainty, when and/or where the damage actually occurred. In addition, the contract on our ticket states all claims of damage must be reported before leaving the property or the claim will be waived. We are truly sorry this occurred to Mr***. However, he did not provide enough evidence to support the fact that we were responsible for the damage

I was contacted by a Laz parking rep (***) and asked to send estimates for the damage done to my car, One estimate was approx$640, the other was approx$530, Laz parking offered a "good will" estimate of $244, I rejected the this offer because I feel that it was not made in "good faith" the deductible on my insurance alone is $500, so no I will not except this offer, the crew at the *** *** were negligent and are fault for the damage done to my car, they left my car parked on the curb of a hotel for more than hours! This is unacceptable!!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Whoever wrote this is mistaken: They mentioned that all three machines were working at *** ***, however there is only ONE machine at *** ***So they must be talking about machines at another stationThis happened once before when I spoke to someone; they insisted the machines at *** were working, despite the fact that I am talking about the machine at *** ***The machine at *** *** was NOT working and I know that there were other complaints because I stood on the train platform and listened to other passengers CALL and complainI even showed the meter collector IN PERSON that the machine was not workingAnd it is not true that tickets have been waived as a "courtesy"I have paid every LEGITIMATE ticket I have received over the past yearsOn several occasions I mistakenly entered the wrong parking space number into the machine; after proving with my credit card statement that I paid for parking on those specific days, the tickets were waived. To force me to pay an ADDITIONAL fee by paying online when your machine is not working is simply not rightMany people these days do not carry both cash and credit cardsIf you are not going to accept one or the other, then the option should not be offered at the station so that people know what to expect. I have paid for parking every week for yearsThere is no reason whatsoever I would all of a sudden try to avoid paying the fees on these specific daysI have now spent over $in postage sending certified letters to executives at your company trying to resolve this; doesn't that alone prove that I am not simply trying to duck out on these tickets? And while I have been trying to resolve this over the past several months, rather than receiving responses I simply get notified of higher penalty fees, which have now mounted up to nearly $ I have just paid the entire amount online, as I do not want to get my car towedPlease consider this a good faith gesture, and refund the fees in light of the aboveRegards,
*** ***

As of July 6th *** went to cashless parking, there is no longer space or stall numbers to be called inThe way in which a customer would pay for parking is to call into *** and say their plate number and location that they are parkingAlso payment would need to be called in
within minutes of parkingThe agent scans the inspection sticker and if the plate number and location is correct then there should not be any invoice billedAn invoice is billed only if the plate is wrong or a late payment is madeWe do excuse this and will help all *** customers fix and update their account to avoid this error from reoccurringIf *** provides us with proof of payments we will remove all feesPlease call *** for assistanceThank youLAZ Parking

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
These are the very comments that lead to my complaint.  I watched the driver take a right hand turn as he pulled in front of the hotel and restaurant.  Also - what is the obligation of the service provider to confirm condition before and after taking possession?  If the damage did indeed happen at some other time, wouldn't they have noticed it when they took possession? Notifying before leaving the lot is irrelevant if you aren't going to verify condition when you take possession.  It is unreasonable to expect someone to do a full vehicle inspection in the dark and catch every nick and scrape prior to leaving the premises.   My next step is to forward this complaint to the hotel and restaurant that contract with LazParking.  They should know the level of customer service they are providing to their customers.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
You're last reply was certainly not a sufficient response. Since, I received an offline email from you as well. Neither prove to me you have evidence that these tickets are associated with my bar. Further, the online payment system does not work - it appears that relationship has gone south. Finally, no, I never received any notice in the mail or ticket on my car related to the tickets associated with my plate. I only found out about these when I went to the DMV to renew my registration. Trust that I will find all flaws in your system of controls as we unravel this mistake.
Regards,
[redacted]

Dear Revdex.com,Please see the contents of an email that I sent to Mr. [redacted] on September 2 in response to his claim and the reasons why his claim was denied.  If you have any additional questions or comments, please let me know.Sincerely,[redacted] Dear Mr. [redacted], According to the...

property, a vehicle takes all left hand turns coming in and out of the garage which is why we are unable to accept liability for this damage. In addition, all claims must be reported before a vehicle leaves our property for proper follow and this damage could have occurred anywhere. If you have any additional questions or comments please let me know. Sincerely, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  [I do not have the ticket because I do not keep them. I do have plenty of witnesses that will confirm that I did infact pay for parking. I do remember the guy that was the parking attendant. he was very rude to me and one other lady that night. I should not have to pay twice for one night!]
Regards,
[redacted]

Dear Revdex.com,So sorry for the delay in answering as I was on vacation.  We have received and reviewed Ms. [redacted]'s claim and have no evidence that there was a GPS in her car.  Our property Supervisor parked and locked her vehicle himself and said that he did not see a GPS.  We received...

the same response from the valet that pulled the car and brought it to Ms. [redacted].  Ms. [redacted] then left the property and came back later and reported the GPS missing.  We have no reason to believe that there was a GPS in the car and in addition, we do not accept liability for valuables left inside of vehicles.  We are sorry for Ms. [redacted]'s loss, but we have completed our investigation and do not accept liability for her claim.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted]. Please add your rejection comments below. 
Regards,I sent Laz Parking 2 estimates as they requested, with one estimate being lower than $550, Laz parking offered what they called a "good faith" offer of $240, I believe they actually found the proof of what really happeded to my car, I would like to request any legal services Revdex.com offers to help resolve this matter.
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I don't have the tickets, the manager took the tickets back from the garage attendant and did not give them back to me.  He gave me a gift card for the inconvenience because he felt bad about the situation and that your manager refused to even come out and talk to us in person or review the tickets, but he did not give me back the tickets.  I have the receipt, not the tickets.   I appreciate that you're now willing to refund the money on the presentation of the original ticket.  I'm confused as to why now you're willing to do so, but when the manager of the [redacted] and myself presented both tickets to the garage attendant and tried to present it to the garage manager within 10 minutes after this situation occurred, we were both turned away, yelled at, and the manager refused to even come to the office. I wouldn't have been given the validation chaser without presentation of an original valid ticket, so there was obviously a valid ticket involved.  
Regards,
[redacted]