Laz Parking Limited, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[To whom it may concern,                                    ...⇄ 12/1/16I have several witnesses plus the person that I borrowed the $5 from that can say & put their hands on the HOLY BIBLE that I paid the parking attendant.I don't keep those tickets. This is the reason why they are asking for this ticket. They know most people don't save them.From now on they need to give people receipts!It’s not fair that I pay twice for one night of parking.[redacted]]
Regards,
[redacted]

Dear Revdex.com and Ms. [redacted],I would like to offer the specifications for the parking validation program between the Center Plaza Garage and [redacted]'s and our side of the story of what happened that day.  If you arrive at the garage after 4:00 pm and spend less than 3 hours at the garage and you...

can provide your ticket along with the parking validation, your parking is validated.  When Ms. [redacted] and the gentleman she was with could not provide her original ticket and only had the validation, she was asked to back up and park and go back up to [redacted]'s to get the missing ticket or to pay for the parking under the lost ticket rule which would be the full $42.00.  There was no one behind her car and they could have easily backed up and parked.  However, the gentleman with Ms. [redacted] decided to pay for the parking instead of backing up and going back up to the restaurant to find the missing ticket.  They paid and left the garage and came back with both tickets.  At that time though, it was too late because the ticket had already been paid at the lost ticket price and the assistant manager at the garage did not have the authority to refund any money at that time.  I understand that Ms. [redacted] left with both of the tickets.  If she can fax or email both of the tickets to me so that I can see the time of arrival on the original ticket, we may be able to provide a refund if in fact they did arrive after 4:00 pm and left before 7:00 pm.  My email is [redacted].Thanks,[redacted]

Dear Revdex.com and Mr. [redacted],We do apologize for any confusion in the price for parking at [redacted] in Boston.  The parking fee is in fact $20 but there is an additional $5 on-line pre-pay transaction fee which is the norm in on-line transactions.  When you click on more details it...

does state that there is a $5 transaction fee.  In addition to the ease of having your parking prepaid, you are also given VIP parking in the front row at the venue.  Again, we do apologize for the confusion and trust that this answers any questions about the additional $5 transaction fee. Sincerely, 
[redacted]

Hi Revdex.com,While I am gathering the proof of parking for Mr. [redacted], I would like to explain the parking system at the MBTA.  There are two ways to pay for parking:1.  pay by plate phone app2.  if the pay by phone app is not used, a monthly invoice is sent for all unpaid parkingPenalties up to a max of $75 per parking incident will add up if there are unpaid parking invoices.  The cost of parking is $4.00/day via the pay by plate phone app and $4.50/day if an invoice is sent.  Inspection stickers are scanned every day and if it doesn't match the pay by phone, the customer will be billed for parking.  If the invoice is not paid within 30 days, fines will begin to accumulate.  There are no tickets put on vehicles for unpaid parking.  It is similar to how the Mass Pike works now.  I hope this answers some of your questions while we are gathering more information.Sincerely,[redacted]

I have been in contact with Ms. [redacted] to resolve her issues.Regards,[redacted]

Dear Ms. [redacted],Unfortunately, I cannot refund the money without your original ticket but I would be happy to send you a ticket valid for one evening's complimentary parking at the Centre Plaza Garage for any night between 5:00 pm to closing if you will please provide me with your mailing address.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Dear Revdex.com,[redacted] is wrong about the time it was reported to the [redacted] and the fact it was packed and CRAZY in the garage at that time. I had also confirmed it with the garage employees who agreed how nuts it was down there. I have also requested the video footage of the garage area and drop off area that will PROVE there was no damage to the vehicle when control was transferred to LAZ parking at the [redacted]. As for the yellow paint, it sure looks like another vehicle or something scraped against the side, this [redacted] nothing tomdomwith hitting a garage wall. There were areas that the cars were less than a foot apart. So in summary, I do not accept their response and will continue to aggressively pursue this.
Regards,
[redacted]

Dear Revdex.com,We will be settling Ms. [redacted]'s claim with her directly. Regards,[redacted]LAZ Parking

The following information was found related to Mr. [redacted]'s account:   105 open citationsPlate # [redacted]Parked on the Greenbush / North Scituate lineVehicle Make: [redacted]Citations were confirmed via scanned inspection stickerCurrent citation balance: $[redacted]   Since the inspection stickers were scanned the customer has either:   Sold his vehicle and new owner is parked in these lotsHe was parking in the lots   Mr. [redacted] should contact the MBTA appeal process by contacting their customer service email, [redacted] or appeal directly, here is the link: [redacted]

Hi Revdex.com and Mr. [redacted], I cannot get into the complaint now as Mr. [redacted] needs to respond, but I would like to add the following information to the complaint on LAZ’s side as LAZ Parking is no longer managing the parking at the MBTA:  The citation information is loaded into the new...

account system, but they are having data issues and could not pull up the invoices.  The following information, however, was found related to his account: ·         105 open citations·         Plate # [redacted]·         Parked on the Greenbush / North Scituate line·         Vehicle Make: [redacted]·         Citations were confirmed via scanned inspection sticker·         Current citation balance: $[redacted] Since the inspection stickers were scanned the customer has either: ·         Sold his vehicle and new owner is parked in these lots·         He was parking in the lots We would like to direct Mr. [redacted] to the MBTA appeal process by contacting their customer service email, [redacted] or appeal directly, here is the link:[redacted] If you have any additional questions or comments, please do not hesitate to contact me. Sincerely,[redacted]Risk Manager* [redacted]
[redacted]

We have removed the violation [redacted]. You have no balance. Please make sure the ticket stub for parking is placed on the dashboard in the future for agents to see. Have a nice day. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
None of my concerns about access and ability to discuss or pay tickets were addressed. It's clear absolutely no due diligence was performed on my case submitted to Revdex.com by LAZParking highlighting the fact that they have a disorganized business operation ability to maintain accountability for the parking locations they manage. There is no way for me to be clear what tickets are accurate and what tickets aren't as they have no evidence to prove whether I parked on certain days, making the assignment of any fines or penalties ridiculous at best.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here. --- "If the owner thought that there was damage to his car, he should have not moved the vehicle from where it was parked" - I had to drive my car up from P3 to P1 to talk to the people there because I have two  exhausted young kids with us. However I did take a lot of pictures to capture the damage, the car and surroundings before moving the car... Anyway, I just read online that one Laz Parking valet gave a car to a wrong person who drove the car away, and still that's not Laz's fault. I guess I am lucky I still have my car. I will surely let people know my experience ......]
Regards,
[redacted]

We suggest that the consume report the damage to their insurance company for the repairs.

[redacted] - just left you a voice mail.  Can you please call me to discuss?  [redacted].  I will be available after 1:00 pm today.Thanks,[redacted]

The prior Director of Operations had a typo error and wrote three machines at [redacted] instead of one unit. Still the unit was checked and they were accepting credit cards transactions at [redacted] on the dates in question. Ms. [redacted] had 15 violations in total. Most of them were voided as a courtesy, but the 3 notices had to be paid. Thanks,  [redacted]| Director of OperationsO[redacted]  * [redacted]
[redacted]
[redacted]  * [redacted] * [redacted]

This answer came from the MBTA:That's correct. This customer needs to file an appeal. Attached is an issuance report.   Also, refer him to MBTA’s website for appeal procedure. [redacted]  from our email to the MBTA:   I hope all is well!  I was following up to see if you had information for Mr. [redacted] with MA Registration, [redacted]?  He had filed a complaint with Revdex.com and wants his tickets dismissed but we obviously don’t have access to his records.  Do you have a report you can share with us?  We have directed him to the appeal process but since the complaint is in our company name, we need to provide proof to Revdex.com. Below is the information you gave me when we last spoke:The following information was found related to Mr. [redacted]'s account: 105 open citationsPlate # [redacted]Parked on the Greenbush / North Scituate lineVehicle Make: [redacted]Citations were confirmed via scanned inspection stickerCurrent citation balance: $[redacted]Please let me know if you need any additional information.  Thanks,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 THESE ARE MISLEADING BUSINESS PRACTICES, AND THIS IS UNACCEPTABLE. YOUR REPRESENTATION AS A 'SERVICE' IS A SERIAL MISNOMER, YOUR ACTIONS TOWARDS YOUR CUSTOMERS' PROPERTY IS DISGUSTING AND WORTHY OF A LAWSUIT. YOU BRUSH OFF THE PEOPLE WHOM PAY YOUR PAYCHECK, SO KARMA WILL GET YOUR JOB AND YOUR BUSINESS IN THE END.  
Regards,
[redacted]

Dear Revdex.com,Based on our investigation and the photo of the damage to Ms. [redacted]'s car that she provided, we do not agree that this damage would have occurred on the street.  There would have been a much larger scrape on the vehicle.  We are comfortable with the good-faith offer that we provided for Ms. [redacted].Best regards,[redacted]

Dear Ms. [redacted],Please accept my apology about the earliest arrival time for parking validation as I did confirm that you must arrive after 5:00 pm and be there under 3 hours.  We also did confirm with [redacted] that you left with the tickets, so if you can please provide me with them and I can check your arrival time, I will be happy to refund your money.Sincerely,[redacted]