Legacy Learning, LLC

Complaint: [redacted] I am rejecting this response because:the damage caused to the machine was a result of the mishandling of the washing machine during the move which was handled by Two Men and A Truck Regards, [redacted]

To Whom it May Concern:We have reviewed the complaint of Mr [redacted] and appreciate the opportunity to respond During our review of this case, we have found that Mr [redacted] has been refunded in full in accordance to our 3-day right of rescission policy We do apologize for any inconvenience has may have experienced, but we do show that a full refund was issued on 2/22/back to the original card that he paid with As we have complied with the customer's demand we feel as though this complaint has been resolved in a satisfactory manner.Sincerely,Chad

Complaint: [redacted] I am rejecting this response because: I did not receive any documentation stating a day policy I did not receive all my welcome documentation that listed when my credit card would be charged until after that and I saw nothing about a day policy I do not remember that during my hour interview either the only thing I remember is them wanting to get my credit card inforamtion and charging me on the spot It's extremely deceptive and speaks volumes about the integrity of this program Being on a webinar with 20-people is not the coaching I expected also there is no additional to there's a "resource line" that you can phone in on and ask questions hardly what I would call "coaching" And there was no place to get details or fine print about the program you had to wait for the welcome kit and other correspondence The promise of acquiring a property means nothing and my bigger focus initially was investing not real estate This program has to sneak in the day no refund if they didn't I imagine many many more would want to drop the program and be refunded based on hundreds of reviews I read on lineBottom line is I was not aware of this of having days to change my find or now refund, for an 8K commitment I never would have signed up on the spot I don't want any part of the program and would like a refund for at least the real estate portion which I never participated in Sincerely, [redacted]

Ms [redacted] , Our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectationsWe are truly sorry some of your items were damaged during your recent move with usAfter reviewing our records, we have taken the appropriate next steps toward resolving this issue.The vendor we selected to handle and complete the paint job was [redacted] ***, a professional in the fieldMr [redacted] called and spoke to us about the condition of the paint job before he began repairing the damaged portion of the wallsOur operations manager, ***, was told by Ms [redacted] that the paint job was "shoddy." Jonathan our claims manager also saw the paint job in person and said it was not in the best condition before damages occurredTwo Men And A Truck outsources ***, with Furniture Medic who handles almost all of our wood working repairs to handle the furniture repairsMr [redacted] forgot to tell us about another piece of furniture, so we are re-sending [redacted] out to repair that piece as well as put the mirror back on the dresser with the hardware we purchased the complete thatThe refrigerator was settled a few weeks back and a check has been cut and sent to Ms [redacted] Ms [redacted] seems to be most frustrated with the amount of time it has taken to address all of her damages, but when we are working with multiple vendors we try out best to accommodate all schedules and work as proactively as we canThe repairs to the drywall have been completed and we offered to meet her halfway on the complete paint job, not just the damaged portion, just out of good measurePlease call our office at 601- [redacted] with additional questions or concerns

We are very sorry that our client does not feel we have treated them fairly At this time, in an effort to maintain good customer relations, we will issue a refund for $ This refund will be issued upon their acknowledgment that this will resolve this issue satisfactorily.Sincerely,Chad

Complaint: [redacted] I am rejecting this response because: they are making me the same offer as before, they would like for me to pay to have items moved that I feel we have already paid to have moved We feel we were mislead by a representative of the company They are willing to admit they are aware of the representative making the statements but they are not willing to honor them because they say he should've never made it That is not my fault, I should not be punished for it I also have no memory of telling Mrs [redacted] I would be back in contact, I felt I made it very clear I was not happy with the terms Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Most of Mr [redacted] 's statement is untrue I never requested my move for free although Mr [redacted] suggested I wanted it for free when I requested a reduction in labor costs None of my furniture was wrapped or blanketed except for my Television( I have attached a statement from one of my friends who witnessed the unloading of the truck and the fact that furniture was not wrapped) The statement about the elevator made by Mr [redacted] is not accurate One of the elevators in my apartment building was reserved for the move, and the movers had the key The men could not have taken the padding off of the furniture while waiting for the elevator as Mr [redacted] claims, because we were moving things from the apartment to a one story residence...if they took the padding off they took it off before placing the items on the elevator and before they were loaded into the truck I have never met or spoken with Mr [redacted] If he was listening in on my call with Mr [redacted] following the move, I was never made aware of this (which is common business courtesy) I was not told that I was on speakerphone, so I imagine if Mr [redacted] was there, he only heard Mr***'s side of the conversation Mr [redacted] was not present on moving day, for the delayed delivery of my damaged furnishings, nor did he ever speak with me, I don't see how he can really speak to what happened or how the company treated me following my complaint I have taken the time to respond to his statement in the first attachment The second attachment is a statement from one of my friends who came to help that day and what she saw The fact that Mr [redacted] admits his men were not properly equipped to do the packing job(with nothing to mark box contents), makes my request to reduce labor costs by half seem reasonable The packing was not done to professional standards It seems unfair to expect payment in full for a job half doneThank you for your assistance in trying to resolve this matter [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Contrary to the movers alleged statement my belongings were not wrapped or blanketed Several items edges are scratched(to which Mr [redacted] offered to bring his marker to repair) Although the damages department made an appointment to come after hours one day, they neither showed or called to say they weren't coming I was delayed more than an hour on occasions for damage department to pick up or return "repaired items" I was not credited $dollars...I was credited $ The fourth mover was not requested by me that is why I did not pay for the fourth mover and the fourth mover did not speed up the process I asked for some additional credit on labor costs, I never said I didn't want to pay for the move I appreciate you setting some of the record straight I was impressed with you Mr [redacted] and that is why I trusted you to handle my move I found you to be a professional and I thought I could trust in your word I think I am entitled to some additional compensation on the labor costs I would ask you to please reconsider some additional credit for my troubles I would like to settle this amicably as well.Sincerely, [redacted] Regards, [redacted]

To Whom It May Concern: We have reviewed this complaint and appreciate the opportunity to respond The program this client purchased was a session, month program The program has a 3-day right of rescission period After this time there is no opportunity for a refund We did extend some additional coaching sessions with this program and even extended the program time to allow some additional help The program was purchased in October of The program time that was extended did expire in August of As was explained to our client, the program has expired and the Paper Asset program is not actively being coached at this time We have made the decision to refer our clients to the Rich Dad Advisor, Andy Tanner for guidance and coaching if they would like help with Paper Asset investing We have extended additional coaching sessions and time and feel we have fulfilled our commitment We are sorry that our client does not feel as though we have given him the direction and guidance he desiresSincerely,Chad C***Manager, Compliance and Student Resolutions

Ms [redacted] expressed that everything went great on her move during the in progress phone call, as well as the post move call (the day following her move)We did notate that two pieces of papered chef cookware (a loaf pan and pizza stone) were broken, one piece of mustard seed pottery, and one serving bowl was brokenWe noted "all in all the move was great and they did a great job!" Customer is not upsetShe did pack herself, and still said the guys did a great jobSince these items were packed by the customer and there was no visable damage to the boxes, we are not held liable for these damagesIt is stated in our Pre-Move letter that is sent to the customer via email as well as given a copy before the move begins(Please see below)Although our movers are as careful as possible, from time to time damages may occurI understand the damages in question were contents inside of boxes, which we did not packIf you choose to pack your own belongings please consider the following:-Pack everything in boxes - do not use paper or plastic bags.-Shut and seal the top and bottom of all boxes using packing tape.-Clearly mark the destination of each box.Note: TWO MEN AND A TRUCK® is not responsible for damaged items not professionally packed by our teamThe statement above is written our in our Pre-Move LetterOur Operations Team assessed the damages and the boxes were not destroyed or visibly damagedPlease contact our local office if you have further questions or concernsThanks

Ms [redacted] , I apologize for not responding to this complaint myself last weekI was driving a truck to Massachusetts last week for another customer and had to relay the information via a telephone call to [redacted] our operations managerI'm sorry if some of his responses got lost in translationYour move did not go as smoothly as most do, and for that I apologizeIn your complaints you have issues, the damages, and the lack of detail on your packed boxesDamages are an unfortunate part of our business and over the years we have had our fair shareWe have gotten really good at the claims process and I feel like we handled your damage claims to the highest degreeWe got both damages repaired in a timely manner and arranged for them to be dropped off at your convenience; even after our business hoursAt the time of their delivery we received verbal confirmation that you were pleased with the repairIt was not until this complaint was filed that we were made aware of your displeasure of the repairWe are more than happy to revisit the claim, however this is not the platform to do soIf you would like, I will have my claims manager contact you to san appointment during business hours.These damages were not a result of the items not being padded properlyEven if the items were padded perfectly, accidents like this can happenIf the items were not padded during transport, everything we moved that day would have had some sort of damage done to themThis fact combined with the statements from all movers involved (whose statements were taken individually) lead me to believe that the items were protected properlyOur movers were unprepared to label the boxes on your move dayWe acknowledge that they dispatched that morning without sharpiesFor that reason I discounted your move by $dollars which you have received a discount and was done in good faithOur price is based on an hourly rate per moverThe rate is a labor rate which was detailed in your pre-move letterWe do not charge extra for the labeling of boxes, however, the refunded amount was given as a means to help alleviate the stress that the unpacking caused youI admit that you did not say that you wanted your move for freeYou stated that you didn't think you should have to pay for the move because of these issues and my response was that we couldn't do your move for free because services were rendered and we did in fact move all of your belongings from point A to point BWe understand your frustration, however, we feel that we have taken the necessary steps to right any wrongs associated with your moveWe fixed your damages, discounted the move by $196, charged for men although men were on your move, and the total amount we discounted ($583.50) was 40% of the final move priceWe thank you for choosing our company for your moving needs and further apologize for any stress we may have caused during your movePlease feel free to contact me directly if you need any further assistance.Regards [redacted] ***General Manager

To Whom It May Concern:We have been in contact with Anthony [redacted] and he contacted us to cancel his program within the 3-day right of rescission period We spoke to him and let him know we will be refunding him in full The refund has been issued and we feel as though this complaint has been resolved and can be closed now.Sincerely,Chad ***

Complaint: ***
I am rejecting this response because: My understanding was that I was receiving a quote!!! Not booking a serviceI hadn't even been approved to move into my new living community yetIt was all tentativeYou guys are participating in "predatory practices"If this is how you obtain success in your business, it will be short lived and in the end, it won't be worth itBeing charged $for the stipulations of a contract that I never signed, for services that I never received, can only be viewed in one way - A RIP OFFIt's not right whether you state that it's in your contract or not. The success of a business is based off of the care that it places on its clients, not off of how many people it can "stiff"No matter how you look at it, YOU ARE TRYING TO RIP ME OF! And in the end, $will never be worth the happiness and commitment of a satisfied customerWord of mouth is the best way to start, establish, maintain and dissolve a businessDon't underestimate the reach of a satisfied or dissatisfied potential customer Your slogan is: "Two men and a truck: movers who care"? Care about what? Surely not the consumer. REMEMBER: PEOPLE DON'T CARE HOW MUCH YOU KNOW, UNTIL THEY KNOW HOW MUCH YOU CARE!!! In my calling to try and rectify this situation, you didn't even exercise empathy or try to gain an understanding of what may have gone wrong or where the break down in communication may have occurredThe Golden Rule is always a good thing to keep in mind when dealing with the public: TREAT OTHER PEOPLE THE WAY YOU WOULD WANT TO BE TREATED!!! Not assuming that everyone is trying to "get over"What would I have to gain by not calling in hours time to cancel a service that I never even booked, or realized that I bookedSomething like this could've easily been rectified or worked out in some other way causing a win-win situation for all parties involvedThis can never be considered lawful, even if it is legal
Regards,
*** ***

Mr*** moved with our company on 7/29/Mrs*** is the one who called in and set up the move, giving our CSR *** all of the information we were in need of to provide the best quote possibleAccording to Mrs***, the items she listed clearly would not completely fill up one of
our trucksThe list of contents Mrs*** provided are listed below: 1st LOCATION pick-up:BR: King bed with frame, dressers, mirror, TV and cabinetLR: Couch, coffee tableDR: table and chairsAttic: X-Mas DecorGarage: Gardening Equip.Flat screen TVBoxes- Packed by owner2nd LOCATION pick-up:Small Upright piano and bookshelfIf our company were only to move these contents they would have easily fit onto truckDuring our in-progress call to Mrs*** packing was added to the move, and the customers were aware of the additional cost that would incurMrs*** also made it clear to our CSR, *** that the contents her and *** originally discussed were way less than what actually needed to be movedOur guys completely loaded one of our 26' box trucks, leaving no room for anymore items from the second stop, that being the piano and bookshelfThe lead mover *** told the customers that there was no way the piano and bookshelf would fit, and they agreed as they continued packing their personal vehicles down with more items*** also mentioned to Mrand Mrs*** that our company has trucks going towards Starkville all the time, and it would most likely not be a problem for us to bring it along with another customer's move for a smaller feeMrand Mrs*** stated they didn't want to pay the travel fee again and *** made sure that he told them it would not be as much as moving your items separately, but a smaller amount seeing we would pair it up with another move cutting out the travel feeNo one ever called the office or mentioned this to our office staff at the time of the moveOne full truck, when originally it was quoted for about a half of a truck worth of items made its way to Starkville and the unloading process began*** mentioned the ***'s fed the movers lunch and everything was fineOur records show Mr*** called on 8/wondering when they were getting the piano and other items to him in StarkvilleWe let him know as soon as we had something going that way we would let him knowOn 9/our home office customer care team called us and said Mr*** was upset and was wondering what we had discussedI let Ms*** at home office know that we gave Mr*** two optionsThe first option being we would take his items to Starkville along with another load going that way for a $fee or we would take the items to Starkville whenever he would like for the acutal time it would take to move the items, plus the travel fees, which would roughly be around $Our owner *** agreed to those two choices as well, after hearing both sidesIt seems as though Mr*** wants this move done free of charge, per say because he already paid more than what was quoted the first timeHe was quoted $950, his job went $1,144.45, this cost including the additional packing, packing supplies, as well as almost 1/of a truck that was not accounted forThe original quote is an estimate based on the items provided from Mrs***The two options are there for Mr*** and he appreciated me for my time yesterday and said he would get back to usThen he posted this review on Revdex.comThanks*** ***Marketing and Sales Manager

Below is what we have written in our contact log for the customerWe did not charge her anything and canceled her move in our system This is from *** *** our Sales Manager in the North, MS office....We have made the decision of refusal to service Ms*** *** for the following: She
called multiple times wondering where the guys wereHer window of arrival was between 2:and 4:PMThe crew contacted her and left their 3rd move of the day at 2:PMShe texted them and they did not arrive until 3:PMShe stated that they lied on the paperwork and tried to begin the time at 2:PMShe stated that she never knew about being billed for the drive time but that even if that were the case that they were over charging herShe also stated that *** was knocking things off of counters and getting an attitude with herShe was also communicating and stating this in front of him and having a side conversation in argument with him during she and I’s callBoth *** and *** called in to *** letting him know that she was getting an attitude with them about the time difference and making comments about when they arrived and actually began working for her*** also stated that the location of the move was unsanitary and that there was a lot of debris and trashHe said *** did not knock anything over and that a dolly fell over and some boxes fell off but they picked everything up and put it back as it was before leaving*** stated that while he was on the phone the customer was being very negative and rude towards them as wellI might would have suggested that they complete the move but neither *** nor *** felt that the customer would have been satisfied with anything that we did beyond this point

Thank you for bringing this matter to our attentionThese issues have been brought to our attention previously and discussed with Ms***. All of her belongings were wrapped and padded as promised by our sales staff. The moving crew had to wait on an elevator which caused this job
to be prolonged. As the men were waiting for the elevator, they took off the furniture pads and placed them on the truck to save time. When it was brought to my attention after the move, I told the guys that they should have kept the pads on the furniture until after the furniture was delivered into her place. The two damages that occurred were handled in a timely manner. Ms*** was not willing to meet our claim’s manager anytime during working hours and stated the repaired chair could not be dropped off. ***, our claim’s manager, met her face to face to drop off the damage before she left for work one morning and verbally stated she was ok with the repair. If she was not ok with the chair during her inspection, she could have told *** and we could have taken it back to have it worked on further Our general manager, *** ***, spoke with Ms*** after the move and she wanted the entire move done for free. I was present during the conversation and that was what was stated by Ms***. Her damages were resolved timely, her belongings were wrapped/padded and we had a conversation with her after the move was completed as well as with her movers. The crew did not have a marker and we do apologize about that and the disorganization that may have caused. We were not aware of this issue until after the move. Ms*** was given a discount in good faith. We appreciate all of our customers and try to do what’s right when issues arise within reasonable and ethical means. Best Regards,*** ***Operations Manager

We have a cancellation policy, which is stated in our Pre-move letter, as well as our Moving Services Agreement, which is emailed to each customer that books a move with usBelow you will find our cancellation policy and how it readsCancellations: We require hours (prior to your move date)
advanced notice for a move cancellationIf you choose to cancel your move entirely within the hours, a two hour minimum charge will apply to the valid credit card on fileIf you choose to reschedule your move within the hours, a two hour minimum charge will apply to the valid card on fileThat charge will be deducted from your final move cost.In order to book your move we do require a debit/credit card to be placed on file, which the customer provided for us, thus we were able to charge the cancellation fee

Mr***, You have only paid for the services that were rendered to you the day of your moveWhat you are asking for is an additional serviceWe have given you two options of service to choose fromIf you would like to choose either one of those options please let us knowThank you for your time*** ***Sales and Marketing Manager

We have reviewed this complaint and appreciate the opportunity to respond.This client enrolled on 8/2/and agreed to payments taking place on 8/2/2016, 9/1/2016, 10/1/2016, 10/31/and 11/30/in the amount of $599.00. We debited the account on the associated dates.This client
requested a cancellation on 10/10/2016, which was outside of the 3-day right of rescission period for refunds/cancellations. We moved forward with cancelling all future payments, but payments had been deducted prior to the request for cancellation taking place.We feel as though we have been more than fair with our client in allowing for a cancellation of payments outside of the rescission period.Sincerely,Chad C***801-413-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***