Legacy Learning, LLC

Complaint: [redacted]
I am rejecting this response because:  I did not receive any documentation stating a 3 day policy I did not receive all my welcome documentation that listed when my credit card would be charged until after that and I saw nothing about a 3 day policy.  I do not remember that during my 1.5 hour interview either the only thing I remember is them wanting to get my credit card inforamtion and charging me on the spot.  It's extremely deceptive and speaks volumes about the integrity of this program.  Being on a webinar with 20-30 people is not the coaching I expected also there is no additional 1 to 1 there's a "resource line" that you can phone in on and ask questions hardly what I would call "coaching".   And there was no place to get details or fine print about the program you had to wait for the welcome kit and other correspondence.  The promise of acquiring a property means nothing and my bigger focus initially was investing not real estate.  This program has to sneak in the 3 day no refund if they didn't I imagine many many more would want to drop the program and be refunded based on hundreds of reviews I read on line. Bottom line is I was not aware of this of having 3 days to change my find or now refund, for an 8K commitment I never would have signed up on the spot.  I don't want any part of the program and would like a refund for at least the real estate portion which I never participated in.
Sincerely,
[redacted] [redacted]

We are very sorry that our client does not feel we have treated them fairly.  At this time, in an effort to maintain good customer relations, we will issue a refund for $599.00.  This refund will be issued upon their acknowledgment that this will resolve this issue satisfactorily.Sincerely,Chad

To Whom It May Concern:We have reviewed [redacted]'s complaint and we are very sorry to hear of her experience trying to contact a coach.  The customer service team did in fact take her call and created the Refund Request on 11/2/2015 and they attempted to call her back on 11/4/2015 and left a VM...

for her to confirm the cancellation has been created.As we have not been able to make contact with her we have moved forward with a full refund in accordance to our agreement with her.Sincerely,Chad C[redacted]

To Whom it May Concern:We have reviewed the complaint of Mr. [redacted] and appreciate the opportunity to respond.  During our review of this case, we have found that Mr. [redacted] has been refunded in full in accordance to our 3-day right of rescission policy.  We do apologize for any...

inconvenience has may have experienced, but we do show that a full refund was issued on 2/22/2016 back to the original card that he paid with.  As we have complied with the customer's demand we feel as though this complaint has been resolved in a satisfactory manner.Sincerely,Chad