Legacy Learning, LLC

Mr***, That is your choiceThank you for your business

We have reviewed Ms***'s account and appreciate the opportunity to respond. Ms***g enrolled in the Group Choose to be Rich program as well as the Group Real Estate program. Each of these programs has a group coaching format as well as the personal coaching format. There
are weekly group coaching sessions and then unlimited access to the team of coaches in between the coaching sessions. We are sorry that Ms*** feels she is not receiving the help she desires.The coaching programs come with a 3-day right of rescission and outside of that period we do not allow for refunds, but abide by our service warranty. In this case, we will guarantee a real estate transaction if all sessions are attended and all assignments are completed. We have offered to take off the Group Choose to be Rich program and have Ms*** continue with only the real estate program. We will do everything in our power to help Ms*** move forward and be successful in her investing career.Sincerely,Chad C***

We have been in contact with Mr.*** regarding these damagesWe came out and fixed the floorsThe claim regarding his washing machine was denied because of mechanical condition unknown (it had no visible damage to it)We treat this just the same as a box of contents that a customer may
have packed upIf the contents inside break because of not packing properly, but the box is in perfect condition we are not held liableIf the box was to have dents and rips, etc all over it would would handle it, becasue it would seem as though our movers mishandled the object in question*** did come out to Mr***'s home and may have recommened **, because that is who we use as a vendor, or recommend if someone is in need of appliance help. On our end we have denied to repair to the washing machine and have informed Mr*** of this denied damage claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I called this company for a "QUOTE" and gave them a "TENTATIVE" moving date in order to comply with the requirements for receiving a QUOTE. I NEVER BOOKED THE SERVICE AND NEVER SIGNED THE "MOVING SERVICES AGREEMENT" (which was emailed to me along with the quote that I received from this company) which if I had, would have confirmed my moving date and bound me to any stipulations of such contract. Attached please find a copy of the quote and the "moving services agreement" that was emailed to me which was never signed. Had it been signed and returned, I would have been solidifying or confirming my need for the service on the date given on the quote.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   Contrary to the movers alleged statement my belongings were not wrapped or blanketed.  Several items edges are scratched(to which Mr. [redacted] offered to bring his marker to repair).  Although the damages department made an appointment to come after hours one day, they neither showed or called to say they weren't coming.  I was delayed more than an hour on 3 occasions for damage department to pick up or return "repaired items" .    I was not credited $583 dollars...I was credited $196.16 .  The fourth mover was not requested by me that is why I did not pay for the fourth mover and the fourth mover did not speed up the process.  I asked for some additional credit on labor costs,  I never said I didn't want to pay for the move.    I appreciate you setting some of the record straight.  I was impressed with you Mr. [redacted] and that is why I trusted you to handle my move.  I found you to be a professional and I thought I could trust in your word.  I think I am entitled to some additional compensation on the labor costs.  I would ask you to please reconsider some additional credit for my troubles.  I would like to settle this amicably as well.Sincerely,[redacted]
Regards,
[redacted]

Ms. [redacted], I apologize for not responding to this complaint myself last week. I was driving a truck to Massachusetts last week for another customer and had to relay the information via a telephone call to [redacted] our operations manager. I'm sorry if some of his responses got lost in translation. Your move did not go as smoothly as most do, and for that I apologize. In your complaints you have 2 issues, the damages, and the lack of detail on your packed boxes. Damages are an unfortunate part of our business and over the years we have had our fair share. We have gotten really good at the claims process and I feel like we handled your damage claims to the highest degree. We got both damages repaired in a timely manner and arranged for them to be dropped off at your convenience; even after our normal business hours. At the time of their delivery we received verbal confirmation that you were pleased with the repair. It was not until this complaint was filed that we were made aware of your displeasure of the repair. We are more than happy to revisit the claim, however this is not the platform to do so. If you would like, I will have my claims manager contact you to set-up an appointment during normal business hours.These damages were not a result of the items not being padded properly. Even if the items were padded perfectly, accidents like this can happen. If the items were not padded during transport, everything we moved that day would have had some sort of damage done to them. This fact combined with the statements from all 4 movers involved (whose statements were taken individually) lead me to believe that the items were protected properly. Our movers were unprepared to label the boxes on your move day. We acknowledge that they dispatched that morning without sharpies. For that reason I discounted your move by $196 dollars which you have received a discount and was done in good faith. Our price is based on an hourly rate per mover. The rate is a labor rate which was detailed in your pre-move letter. We do not charge extra for the labeling of boxes, however, the refunded amount was given as a means to help alleviate the stress that the unpacking caused you. I admit that you did not say that you wanted your move for free. You stated that you didn't think you should have to pay for the move because of these issues and my response was that we couldn't do your move for free because services were rendered and we did in fact move all of your belongings from point A to point B. We understand your frustration, however, we feel that we have taken the necessary steps to right any wrongs associated with your move. We fixed your damages, discounted the move by $196, charged for 3 men although 4 men were on your move, and the total amount we discounted ($583.50) was 40% of the final move price. We thank you for choosing our company for your moving needs and further apologize for any stress we may have caused during your move. Please feel free to contact me directly if you need any further assistance.Regards [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: Most of Mr. [redacted]'s statement is untrue.  I never requested my move for free although Mr. [redacted] suggested I wanted it for free when I requested a reduction in labor costs.  None of my furniture was wrapped or blanketed except for my Television. ( I have attached a statement from one of my friends who witnessed the unloading of the truck and the fact that furniture was not wrapped).  The statement about the elevator made by Mr. [redacted] is not accurate.  One of the 3 elevators in my apartment building was reserved for the move, and the movers had the key.  The men could not have taken the padding off  of the furniture while waiting for the elevator as Mr. [redacted] claims, because we were moving things from the apartment to a one story residence...if they took the padding off they took it off before placing the items on the elevator and before they were loaded into the truck.  I have never met or spoken with Mr. [redacted].  If he was listening in on my call with Mr. [redacted] following the move, I was never made aware of this (which is common business courtesy).  I was not told that I was on speakerphone, so I imagine if Mr. [redacted] was there, he only heard Mr. [redacted]'s side of the conversation.   Mr. [redacted] was not present on moving day, for the delayed delivery of my damaged furnishings, nor did he ever speak with me, I don't see how he can really speak to what happened or how the company treated me following my complaint.  I have taken the time to respond to his statement in the first attachment.  The second attachment is a statement from one of my friends who came to help that day and what she saw.  The fact that Mr. [redacted] admits his men were not properly equipped to do the packing job(with nothing to mark box contents), makes my request to reduce labor costs by half seem reasonable.  The packing was not done to professional standards.  It seems unfair to expect payment in full for a job half done. Thank you for your assistance in trying to resolve this matter. [redacted]
Regards,
[redacted]

In order to book a move with us we require a debit/credit card to be held on file, which you provided to us. The Moving Services Agreement is emailed over to you for your records and then a copy is brought out to you the day of the move. We do not require you to sign and send back to us prior to your move date. Confirming you are on the schedule is giving a card over the phone to us. The MSA and Pre-move letter both state our cancellation policy. Receiving the Pre-Move letter, that is stating you are booked and confirmed on our schedule, thus giving you ways too prepare for move day and what to expect.

Complaint: [redacted]
I am rejecting this response because: they are making me the same offer as before, they would like for me to pay to have items moved that I feel we have already paid to have moved.  We feel we were mislead by a representative of the company.  They are willing to admit they are aware of the representative making the statements but they are not willing to honor them because they say he should've never made it.  That is not my fault, I should not be punished for it.  I also have no memory of telling Mrs. [redacted] I would be back in contact, I felt I made it very clear I was not happy with the terms.
Regards,
[redacted]

Ms. [redacted] expressed that everything went great on her move during the in progress phone call, as well as the post move call (the day following her move). We did notate that two pieces of papered chef cookware (a loaf pan and pizza stone) were broken, one piece of mustard seed pottery, and one...

serving bowl was broken. We noted "all in all the move was great and they did a great job!" Customer is not upset. She did pack herself, and still said the guys did a great job. Since these items were packed by the customer and there was no visable damage to the boxes, we are not held liable for these damages. It is stated in our Pre-Move letter that is sent to the customer via email as well as given a copy before the move begins. (Please see below)Although our movers are as careful as possible, from time to time damages may occur. I understand the damages in question were contents inside of boxes, which we did not pack. If you choose to pack your own belongings please consider the following:-Pack everything in boxes - do not use paper or plastic bags.-Shut and seal the top and bottom of all boxes using packing tape.-Clearly mark the destination of each box.Note: TWO MEN AND A TRUCK® is not responsible for damaged items not professionally packed by our team. The statement above is written our in our Pre-Move Letter. Our Operations Team assessed the damages and the boxes were not destroyed or visibly damaged. Please contact our local office if you have further questions or concerns. Thanks.

Ms. [redacted],$196.16 is all we will refund you for your move. If there are any damages (scratches, dings, dents, scrapes, etc.) that you would like for us to resolve, please contact our claims manager [redacted] and he will be happy to assist you. Please refer to the pre-move letter that was sent to you prior to your move for any further clarification on the damage claim process. Thank you again for choosing Two Men and a Truck.[redacted]General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  as before my opinion of complete services rendered is different from theirs.   I will continue to be an anti-evangelist against this company any time I find a forum to post to or party willing to listen.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the damage caused to the machine was a result of the mishandling of the washing machine during the move which was handled by Two Men and A Truck.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern: We have reviewed this complaint and appreciate the opportunity to respond.  The program this client purchased was a 12 session, 12 month program.  The program has a 3-day right of rescission period.  After this time there is no opportunity for a...

refund.  We did extend some additional coaching sessions with this program and even extended the program time to allow some additional help.  The program was purchased in October of 2014.  The program time that was extended did expire in August of 2016.  As was explained to our client, the program has expired and the Paper Asset program is not actively being coached at this time.  We have made the decision to refer our clients to the Rich Dad Advisor, Andy Tanner for guidance and coaching if they would like help with Paper Asset investing.  We have extended additional coaching sessions and time and feel we have fulfilled our commitment.  We are sorry that our client does not feel as though we have given him the direction and guidance he desires. Sincerely,Chad C[redacted]Manager, Compliance and Student Resolutions

Ms. [redacted], Our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry some of your items were damaged during your recent move with us. After reviewing our records, we have taken the appropriate next steps toward resolving this issue.The vendor we selected to...

handle and complete the paint job was [redacted], a professional in the field. Mr. [redacted] called and spoke to us about the condition of the paint job before he began repairing the damaged portion of the walls. Our operations manager, [redacted], was told by Ms. [redacted] that the paint job was "shoddy." Jonathan our claims manager also saw the paint job in person and said it was not in the best condition before damages occurred. Two Men And A Truck outsources [redacted], with Furniture Medic who handles almost all of our wood working repairs to handle the furniture repairs. Mr. [redacted] forgot to tell us about another piece of furniture, so we are re-sending [redacted] out to repair that piece as well as put the mirror back on the dresser with the hardware we purchased the complete that. The refrigerator was settled a few weeks back and a check has been cut and sent to Ms. [redacted]. Ms. [redacted] seems to be most frustrated with the amount of time it has taken to address all of her damages, but when we are working with multiple vendors we try out best to accommodate all schedules and work as proactively as we can. The repairs to the drywall have been completed and we offered to meet her halfway on the complete paint job, not just the damaged portion, just out of good measure. Please call our office at 601-[redacted] with additional questions or concerns.

To Whom It May Concern:We appreciate the opportunity to respond to this complaint.  We have reviewed the account in question and have found that that Mr. [redacted] has called to cancel his coaching program.  There is a 3-day right of rescission period to cancel and he did call during this...

time.  We assigned his account to one of our team members to contact him to finalize the cancellation.  She reached out to him numerous times, but was not able to reach him.On November 17th we issued a full refund to Mr. [redacted] in accordance to our policy to do so.  We consider this complaint resolved.Sincerely,Chad C[redacted]

To Whom It May Concern:We have been in contact with Anthony [redacted] and he contacted us to cancel his program within the 3-day right of rescission period.  We spoke to him and let him know we will be refunding him in full.  The refund has been issued and we feel as though this complaint...

has been resolved and can be closed now.Sincerely,Chad [redacted]

We are very sorry that our client does not feel we have treated them fairly.  At this time, in an effort to maintain good customer relations, we will issue a refund for $599.00.  This refund will be issued upon their acknowledgment that this will resolve this issue satisfactorily.Sincerely,Chad