Legacy Partners

The resident originally moved into a one bedroom one bath apartment with her adult son in September According to the tenant, her son lived in the bedroom and she slept on a futon in the living roomIn early we were finishing up a project to switch out the smoke detectors in all apartments with brand new code compliant smoke detectors mandated by the state of CA, which had to have a year battery lifeIn the March/April time frame the resident stated that they had purchased a new futon from Walmart, which went in the living room where the mother was sleeping.On April 21st, the mother complained of a pest control issue which we immediately called out [redacted] from [redacted] Pest Control to come investigate the situationHe arrived a few hours later and met with the resident confirming that she had bed bugsHe also mentioned thinks the issue started at the couch and they spread from thereThe resident first tried to accuse my maintenance supervisor stating that he brought them from Mexico and then changed her story and said that we put a “used” smoke detector with bed bugs in itThis theory was very unlikely due to the fact that no one else had bed bugs in the community accept her and the smoke detector was brand new.On April 28th, the bed bug treatment was completedThe following week we had a specially trained K-that can detect bed bugs, go through her apartment to verify the apartment was clear of bed bugs, which it was after the heat treatment was completed.In cases like this, we would pay for the treatment initially to prevent further spread of bed bugs throughout the building and help the resident return their home to comfortable environment to live in, but the resident would ultimately be responsible to pay us back for the treatment if we did not cause the issueIt clearly states on page 8, second bullet in their lease agreement:“Promptly advising us of any pest control needs, or any condition indicating a bedbug infestation in the Residence or Property (such as itchy welts on skin, bedbugs, blood spots (either brown or red) or bedbug excrement spots (brown or black) on bedding, furniture or other items, or a sweet odor)We are not responsible for any condition about which we are not aware and bedbugs require professional pest control treatment;”In early May the resident was notified that she was responsible for the cost of the treatment and was upsetShe called code enforcement with complaints stating she had “black mold”, which the code enforcement officer never foundHe only had three items that he wanted us to remediate:1.) Heater was not capable of reaching degrees (It wouldn’t reach degrees because the resident asked us to turn off the pilot light to reduce the heat in the apartment)(Completed 6/22/16).2.) Re-caulk around the bath tub, which was done as soon as the resident allowed us to enter3.) Install weather strip around the front door(Items & completed on 6/24/16) On May 16th, the resident wrote a bad [redacted] review and decided that she didn’t want to talk to me anymoreThat same day I spoke with my boss and we decided at this point, she was not happy living at Marina Apartments and we were willing to let her out of her lease without having to pay a lease break fee and even offered to pay for the bed bug treatment if she provided a Day Notice to Vacate.May 16th, – Spoke to both residents about the terms of letting them out of their lease.June 1st, - I did not receive a Day Notice to Vacate or any intent to move out.June 16th, - I spoke to the son and I asked him if they were going to put submit their Day Notice and he said no, because they had applied to a few communities but haven’t received and approval yetI informed him that he could submit the Day Notice to Vacate and we could adjust the dates if need beHe stated, “It’s not in the best interest for my family”.June 24th, @ AM - I spoke to the son again to give him one more opportunity to provide their required Day Notice to Vacate and let him know that we offered to pay for the treatment and let them out of their lease without penalty if they were willing to provide their Day Notice to Vacate back in May because they were unhappy living hereIt has been over a month and they have declined to provide a Day Notice over and overI let him know that if they didn’t want to provide a Day Notice, then they would be responsible for 50% of the treatment, which they are actually fully responsible for because we did not bring in the bed bugsHe sat at his computer, smiled and declined to submit a Day Notice to Vacate.July 9th, @ 9:PM – Almost two months later I received a formal Day Notice to Vacate from the resident via email.July 28th, – Both residents walked into my office to turn in keys and do a move out walk through in the apartment.When the residents moved out early they asked for a rent creditWe did not even charge them through the full Day Notice to Vacate, which would have been until August 9th, 2016, we did not charge them for the furniture they left in the carport area near the trash cans, which I had to facilitate to be removedWe have been very reasonable and accommodating with these residents.I would also like to add, after the Pest Control company treated their apartment, she and her son continued to ignore me, purposely avoided walking by me if I was out on the property and they spoke with other tenants negatively about me and the management companyAfter they moved out her son spoke to me very disrespectfully over the phoneI constantly went out of my way to try and help this family but they consistently disrespected me and ignored my kindness every time I tried to help them out.Respectfully, [redacted] Business Manager Marina Apartments & Boat Slips

Re: Complaint ID # [redacted] To Whom It May Concern[redacted] [redacted] Our offices represent the owners and managers of Vistara Apartment Homes located in the city of Ontario, CaliforniaOur services have been retained to contact your regarding [redacted] ***, a resident who sent in a letter of complaint regarding an infestation of ants in his unit[redacted] ***On or about January 29, 2017, Mr [redacted] contacted our client and reported that he has an infestation of antsin his unitOur client informed Mr [redacted] that they have a weekly service with a pest control company and that the pest control would be able to treat his unit on February 3, On or about January 31, 2017,Mr [redacted] called the leasing office and demanded that our client immediately send someone to his apartment to treat for the antsAlthough our client was not obligated to do so, they contacted their control vendor, had an additional service trip added, and subsequently had the unit treated on February 1, 2017.Since the treatment, Mr [redacted] has not reported any further ant infestations in his unit.On or about March 16, 2017, Mr [redacted] left for a message for our client in which he threatened to call “his”attorney, write negative on-line reviews, and contact the Revdex.com unless our client gavehim a rent credit in the amount of $for the four days in which he alleged his unit was uninhabitable.Please be advised at no time was the unit uninhabitable pursuant to California Civil Code S1941.1.Further, a tenant must allow the landlord a reasonable opportunity to cure any alleged defect in the unitbefore a tenant can withhold rentOur client cured any alleged defect in the unit well within a reasonable amount of time and therefore, Mr [redacted] is not entitled to any rent credit.Very Truly Yours, [redacted] ***

Re: Complaint ID #[redacted]To Whom It May Concern.[redacted]...

[redacted]Our offices represent the owners and managers of Vistara Apartment Homes located in the city of Ontario, California. Our services have been retained to contact your regarding [redacted], a resident who sent in a letter of complaint regarding an infestation of ants in his unit.[redacted]On or about January 29, 2017, Mr. [redacted] contacted our client and reported that he has an infestation of antsin his unit. Our client informed Mr. [redacted] that they have a weekly service with a pest control company and that the pest control would be able to treat his unit on February 3, 2017. On or about January 31, 2017,Mr. [redacted] called the leasing office and demanded that our client immediately send someone to his apartment to treat for the ants. Although our client was not obligated to do so, they contacted their control vendor, had an additional service trip added, and subsequently had the unit treated on February 1, 2017.Since the treatment, Mr. [redacted] has not reported any further ant infestations in his unit.On or about March 16, 2017, Mr. [redacted] left for a message for our client in which he threatened to call “his”attorney, write negative on-line reviews, and contact the Revdex.com unless our client gavehim a rent credit in the amount of $240.00 for the four days in which he alleged his unit was uninhabitable.Please be advised at no time was the unit uninhabitable pursuant to California Civil Code S1941.1.Further, a tenant must allow the landlord a reasonable opportunity to cure any alleged defect in the unitbefore a tenant can withhold rent. Our client cured any alleged defect in the unit well within a reasonable amount of time and therefore, Mr. [redacted] is not entitled to any rent credit.Very Truly Yours,[redacted]

The resident originally moved into a one bedroom one bath apartment with her adult son in September 2013. According to the tenant, her son lived in the bedroom and she slept on a futon in the living room. In early 2016 we were finishing up a project to switch out the smoke detectors in all...

apartments with brand new code compliant smoke detectors mandated by the state of CA, which had to have a 10 year battery life. In the March/April 2016 time frame the resident stated that they had purchased a new futon from Walmart, which went in the living room where the mother was sleeping.On April 21st, 2016 the mother complained of a pest control issue which we immediately called out [redacted] from [redacted] Pest Control to come investigate the situation. He arrived a few hours later and met with the resident confirming that she had bed bugs. He also mentioned thinks the issue started at the couch and they spread from there. The resident first tried to accuse my maintenance supervisor stating that he brought them from Mexico and then changed her story and said that we put a “used” smoke detector with bed bugs in it. This theory was very unlikely due to the fact that no one else had bed bugs in the community accept her and the smoke detector was brand new.On April 28th, 2016 the bed bug treatment was completed. The following week we had a specially trained K-9 that can detect bed bugs, go through her apartment to verify the apartment was clear of bed bugs, which it was after the heat treatment was completed.In cases like this, we would pay for the treatment initially to prevent further spread of bed bugs throughout the building and help the resident return their home to comfortable environment to live in, but the resident would ultimately be responsible to pay us back for the treatment if we did not cause the issue. It clearly states on page 8, second bullet in their lease agreement:“Promptly advising us of any pest control needs, or any condition indicating a bedbug infestation in the Residence or Property (such as itchy welts on skin, bedbugs, blood spots (either brown or red) or bedbug excrement spots (brown or black) on bedding, furniture or other items, or a sweet odor). We are not responsible for any condition about which we are not aware and bedbugs require professional pest control treatment;”In early May 2016 the resident was notified that she was responsible for the cost of the treatment and was upset. She called code enforcement with complaints stating she had “black mold”, which the code enforcement officer never found. He only had three items that he wanted us to remediate:1.) Heater was not capable of reaching 70 degrees (It wouldn’t reach 70 degrees because the resident asked us to turn off the pilot light to reduce the heat in the apartment). (Completed 6/22/16).2.) Re-caulk around the bath tub, which was done as soon as the resident allowed us to enter. 3.) Install weather strip around the front door. (Items 2 & 3 completed on 6/24/16) On May 16th, 2016 the resident wrote a bad [redacted] review and decided that she didn’t want to talk to me anymore. That same day I spoke with my boss and we decided at this point, she was not happy living at Marina Apartments and we were willing to let her out of her lease without having to pay a lease break fee and even offered to pay for the bed bug treatment if she provided a 30 Day Notice to Vacate.May 16th, 2016 – Spoke to both residents about the terms of letting them out of their lease.June 1st, 2016 - I did not receive a 30 Day Notice to Vacate or any intent to move out.June 16th, 2016 - I spoke to the son and I asked him if they were going to put submit their 30 Day Notice and he said no, because they had applied to a few communities but haven’t received and approval yet. I informed him that he could submit the 30 Day Notice to Vacate and we could adjust the dates if need be. He stated, “It’s not in the best interest for my family”.June 24th, 2016 @ 11 AM - I spoke to the son again to give him one more opportunity to provide their required 30 Day Notice to Vacate and let him know that we offered to pay for the treatment and let them out of their lease without penalty if they were willing to provide their 30 Day Notice to Vacate back in May 2016 because they were unhappy living here. It has been over a month and they have declined to provide a 30 Day Notice over and over. I let him know that if they didn’t want to provide a 30 Day Notice, then they would be responsible for 50% of the treatment, which they are actually fully responsible for because we did not bring in the bed bugs. He sat at his computer, smiled and declined to submit a 30 Day Notice to Vacate.July 9th, 2016 @ 9:33 PM – Almost two months later I received a formal 30 Day Notice to Vacate from the resident via email.July 28th, 2016 – Both residents walked into my office to turn in keys and do a move out walk through in the apartment.When the residents moved out early they asked for a rent credit. We did not even charge them through the full 30 Day Notice to Vacate, which would have been until August 9th, 2016, we did not charge them for the furniture they left in the carport area near the trash cans, which I had to facilitate to be removed. We have been very reasonable and accommodating with these residents.I would also like to add, after the Pest Control company treated their apartment, she and her son continued to ignore me, purposely avoided walking by me if I was out on the property and they spoke with other tenants negatively about me and the management company. After they moved out her son spoke to me very disrespectfully over the phone. I constantly went out of my way to try and help this family but they consistently disrespected me and ignored my kindness every time I tried to help them out.Respectfully,[redacted] Business Manager Marina Apartments & Boat Slips