Liberty Property Management

Liberty Property Management received a notice from the tenants, but the notice was invalid due to a missing signature. The notice was then fixed and submitted to our office. The tenant moved in on 10/25/2013 and vacated on 11/03/2014. An email was sent to the tenant acknowledging receipt of their...

notice to vacate on 11/3/2014. However, pursuant to the lease agreement and the move out packet sent to the tenants, they are responsible for payment of 30 days rent from the time they submit notice. At the time of move out, there is a complete move out inspection of the property and certain items are noted in order to prepare the property for the next tenant. At that time it is determined whether the previous tenant is responsible for any of those items. This was explained to the tenant when they called into the Modesto office. At this time, although we do not see any error made in the deposit disposition, we have refunded an addition $75 as a courtesy to the tenants. This check for $75 went out in today's mail. Please let me know if you have any questions.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Like I stated to management when I spoke to them, being that I am not in that type of business, I do not know any better than what their staff is telling me. If I would have been notified about my notice not being valid I would have been fine, my problem was the fact that their staff stated it was “fine” then turned around and said it wasn’t, not very good customer service. This complaint is not all about the money, it is the principle. Thank you,[redacted]

Liberty Property Management has investigated this complaint and was unable to verify the information provided by Ms. [redacted]. Ms. [redacted] claims she spoke to a person named "[redacted]" in our office, but there is no one here by that name. In addition, Liberty Property Management never asked Ms. [redacted] to...

move. Ms. [redacted] and the co-applicant Mr. [redacted] were the ones who submitted a notice to vacate. We accepted their 30-day notice and received keys from them on 11/06/2014. Pursuant to California State Civil Code Section 1950.5. a Landlord has 21 days to return a security deposit disposition. However, Ms. [redacted]'s security deposit disposition was done early and was mailed on 11/19/2014. To date, I have not received any message from Ms. [redacted] or Mr. [redacted].

I am rejecting this response because:[redacted] whatever I may be forgetful but not stupid. Now I didn't NOT receive a check and I have been calling for you and your co workers Especially [redacted], knows exactly that. I have 2 specific messages from [redacted] ON OCTOBER 6 2014 AT 3:23 PM also 10/8/2014  at 2:48 PM so you may want to speak to [redacted]. I should have been given this deposit for my current place I had to move to, and note, I will NEVER go back to your property management for mis-handling my deposit and my living arrangements.  Legal action can and will be taken.

I hired Liberty Property Management (LPM) to manage a four-units property for me. Their services were poor and here are a few incidents:

First Incidents:

In October 2015, I noticed that the lease of two of the units was about to expire. I emailed the assistant property manager and gave her specific instructions that I did not offer month-to-month rental. There was a waitlist in the whole community, and tenants are asked to pay for $100 additional per month if renting month-to-month.

I asked the property manager to increase rent (rent was over $100 under market rent) and extended longer lease term to tenants.

In November 2015, I was billed for $52 from Liberty Property for giving two rent increase notice to tenants. Most property management company would not charge an additional fee for such services. Instead Liberty asked a third company to conduct this and asked the property owner to pay $26 for each rent increase notice.

In Feb 2016, I noticed that the two units started to become month-to-month (instead of signing a new one year lease). I emailed the property manager and here was her respond: "You have hired us to be the exclusive manager for your rental properties. We are authorized to complete all tasks related to managing your rental units. We have full control of your rental property as authorized by yourself. We are not required to seek your input on whether or not we renew leases, as you agreed when you signed the management agreement."

I emailed her that told her that I had already given her specific instructions to ask them to extend long-term lease to tenants. Tenants only received rent increase notice, but they never received lease request. I did not hear back from the property manager until I filed a complaint here at Revdex.com.

Second incident: Starting from September 2015, I have been asking LPM to send me invoices on each expense they ordered for me, as I needed them for tax purpose. I have been asking the assistant manager, for more than 3 times over a period of 6 months with no results.

She kept promising me that she would put my request on my file. As of today, I still did not receive those invoices unless I requested them.

I eventually terminated my management contract with them, because their customer services are extremely poor. Note that throughout the whole time, not a single staff from Liberty called me to seek for understanding or resolution.

I fired them and they requested for an early termination fee of $1,639.

I would stay away from this company as much as possible.

WORST PROPERTY MANAGEMENT COMPANY. Steer clear of these guys. If I could Id give them absolutely NO stars. As you can see from the numerous awful reviews that this company is just that!!! AWFUL! Ive been a tenant for a year and a half and upon arriving to the home with my first truck load of things on move in day I would never EVER moved in. The house was not move in ready still dirty and carpets hadnt even been cleaned. At this point we had already given a large deposit and signed papers and were assured at that time with no walk through it was in move in condition. HAHA. After calling LPM and going off on them about the home they did not give a crap. AFTER we moved in they sent a carpet cleaner to shampoo around all of our furniture. With the previous tenants having pets and the obvious stains left behind from their dogs we were upset and disgusted. This home was disgusting since the day we moved in but had to bear it as we were in the process of purchasing a short sale and we all know they aren't short! With our bathroom walls overflowing with mold coming through the old painted over mold we are finally moving out!!!! I knew it was going to be a fight as they are the absolute most sorriest property management company Ive ever done business with. I submitted my 30 day notice through usps as they want to do business in Lodi but yet you have to do everything through their Modesto office. Confused as to why they even have a Lodi office. Anyway I sent my 30 day notice on a Friday and since they did not receive it until Monday they are requiring changing my 30 day notice to 3 days later than I had put in for. Making my family pay an extra 3 days rent past the 30 days I was moving out in. Ridiculous. My notice was postmarked on Friday it should go by that day! What if there was a delay in the postoffice delivery? Its absolute BS. I was notified via email that I was going to be charged these additional 3 days. When I called their Modesto office regarding this of course Im pissed off. I get 3 ppl and the last woman was a manager of some sort unfortunately I didn't get her name. The most unprofessional "manager" Ive ever spoken to. In their business they are supposed to have customer service. Make things right for the customer. NOPE. The most rudest woman. I was not done talking and was talking over me and told me "do you want me to tell me an answer for you or do you want to keep talking" are you kidding me. Told me that over and over instead of being professional and giving me an answer. At that time I was really starting to get an attitude but was at work so could not get loud with her. She told me "are you raising your voice with me?" REALLY I wanted to come through that phone believe me. After which I kept talking and she yelled at me "HELLO"! Im pretty sure this manager was now yelling at the customer. Then she hung up on me. I don't think I have ever been treated that way before in my life by a business. I own a salon in Lodi and know that if I treated customers that way I wouldn't have any. As I look on their website under "meet our staff" I see nothing but college degrees next to the names of their employees. This manager sure did not act like she had gone to college. Im sure its going to be a huge fight upon our move out as I demand our entire deposit back after the home initially not being move in ready. But if there is that is what courts are for. Beware of this company. WORST EVER. They don't have almost 100 bad reviews on yelp for nothing....

Review: This company is charging me $55 dollars for a garbage disposer that was not working properly. I pointed this issue on my pre move in inspection checklist. But they insist in charging me this amount. I tried three times to explain the situation to them, but they just do not care.Desired Settlement: I want my money back. Because they are going to deduct it from my deposit.

Business

Response:

Pursuant to the lease agreement signed by the tenants, they are responsible for any damages at the property. A vendor found debris in the garbage disposal and therefor, the tenants were charged for the service. Per the attached move in inspection, you can see that there was no mention of a malfunction with the garbage disposal. Please let me know if you have any further questions.

Review: Liberty Property Management is very unprofessional. [redacted] is extremely rude and does not help the situation she makes it worse. When calling to ask a question each employee will give you a different answer. They are awful and terrible business people.Desired Settlement: Liberty needs to train employees better on company policies and procedures.

Business

Response:

Tenants were asked to vacate due to multiple complaints and notices about bringing unauthorized pets to the premises. Tenants were not happy about the resolution.

Review: My husband and I filled out a rental housing application with Liberty Property Management. When I asked when the soonest we would hear back I was told could be as soon as 24 hours (they deny that was said) but it was. So the next day as we wait for an answer the house was rented. We were given no notice or even a courtesy phone call to let us know. They took our $70.00 for rental application and ran. When I called to ask about a refund I was flat out told no. I think the way they do business is very shoddy! I did tell them that I would write a complaint to the Revdex.com and also one on [redacted]. After that was said she threatened me if in fact I write a complaint to the Revdex.com or [redacted] she would make it known that my husbands credit was horrible for everyone to see on [redacted]! I believe that should be illegal to do. I am writing a review/complaint on this business and how displeased I was with it and I get threatened with publishing my husbands credit! This is unfair business ethics!Desired Settlement: A total of $70.00 for both applications that were put in.

Business

Response:

Please see attached application. We received the application on 12/4. The spouse needed to apply which was not submitted originally together and delayed the application. Have faxed the landlord reference request form to Lincoln Military Housing several times. In between that time period the property rented to another approved applicant. The applicant also indicated that they do NOT have any collections on their application, which was false information provided by the applicant. They have collections and negative lines of credit. It is disclosed on the first page of the application, "Applications are processed as quickly as possible. Applications will not be pre-screened. Once an application has been completed, you will be notified the result via mail or telephone. An approved application does NOT guarantee you any unit. An approved application will only determine your eligibility to rent the unit you have applied for."This information was fully disclosed to the applicant when they applied. Again, the property rented in the meantime.[redacted] called our office screaming at our Application Processing Department on the length of time it was taking to process the application and that the property rented. We notified her of the fact that we could not speed up the processing because the delay was in relation to the current landlord they were renting from. She then stated that it was disgraceful that they were treated this way since they were a "Military family." We treat everyone the same, whether it be in relation to race, income, disability, etc. Everyone is treated equally and fairly. We do not even meet the applicants. The applications are either submitted online or submitted at our front desk. Every decision that is made on the application is based upon factual information that is either provided by the applicant or provided by references. Additionally, [redacted] threatened to blackmail us if we didn't refund her the application fee she paid for the processing of her application by "[redacted]ing" us or reporting us to the Revdex.com. I notified her she should exercise her right to voice her opinion. Since having worked at [redacted] and previous experiences with people who threaten to "[redacted]" I also told her that I did work for them, so she is certainly welcome to voice her opinion.This applicant did not meet the requirements and then took it out on our staff members by calling and harassing our office staff. We only want to get people approved as quickly as possible so we can rent as quickly as we can. If we didn't rent, then it wouldn't be possible for us to stay in business!

Consumer

Response:

I am rejecting this response because:Everything they wrote is completely false. If you were to take a look at their [redacted] response to my complaint you would see two different stories they are telling. Our conversation did get heated on both ends. When I said I was going to write a complaint on [redacted] and call the Revdex.com, then in turn I was threatened by them saying they would respond on [redacted] with how horrible my husbands credit is. I was not the one doing the "blackmailing" as they say I was. I never once said they were discriminating because we're a Military family and I never brought up the word discriminate. This business and their employees are very unethical. I see they have had multiple complaints sent to the Revdex.com and also all their complaints on [redacted] speaks volumes of this company and their so called ethics. I'm not the only one who has wrote a complaint on this business. Was my husbands credit less than stellar? Yes it was. Did he click the wrong box on accident? Yes he did. On my end I didn't know I had a collection with [redacted] (who I was told they use)! Two honest mistakes were made!

Review: I was a long term client of their. I used their services to rent out my property in [redacted] Unfortunately I had decided to sell my property. This investment property was making me lose every month. So I call property management and told them not to renew the least to tenant. But I wasn't able to sell my home either so I decided to have Liberty property management to get me a tenant. I sign a new agreement with them. They told me I need to spent $3000-$2100 on repairs before they would show this house. I disagree the house was in a good shape because I just had a open house and I had no complaint from my realtor. plus they gave me a clear bill when my last tenant left. I told them I would fix the work thats really needed and not the paint touch up . The paint touch was the pricey one ($2100). I feel they are working with the contractor to rip me off. They actually email me saying they can no longer work with me because I refuse to use their use their contractor and not do all the things on their list. Then they are charging me $1921 for early cancellation fee. I call to talk to them but they said I need to do it in writing and then they will bring it to their boss. I got it down to $800. Which is still high because all they did was got 2 bids from the contractor and they did the walk thru to find the fault that need to be taken care of. I feel like they are taking advantage of me even after I have been their long term client.Desired Settlement: I would like it if at least they can either refund me in full or at least refund me $ 500 back. I just think $800 a lot of money.

Business

Response:

We reversed her cancellation fees. I don't believe she ever paid the cancellation fees so at this point we should be square.

Review: My family and I became into contract with LPM since August 2013, which is a property manager by PMZ, thinking they would help us in finding good people to rent our 2004 home. We have moved out of the city and what best than to have a property manager, right? Well it has been the worst investment/time decision made. We understand completely that when we moved out they send a person to "walk-thru" the property to find anything that needs to be fixed or changed. Well they sure inspected the home which for being a 2004 wouldn't have so many flaws. The company changed and replaced or installed new fixtures the home needed. In September it was a ready to move in home. They had left it in "Perfect condition" for the first renter to not have complains or any disputes of the home. When the first renters left after a three month contract (when we had told them we wanted a one- year lease) they made various fixtures to the home again, sending us the bill instead of the person who had rented the home, which is why they had left it in perfect condition before they moved in, so it would be left the same way again. Everytime they send someone to fix something to the home they recieve a 10% commission charged to the Landlord. In the three months of the rental we recieved less than 1,000 dollars in income when each month they charged 1,650 dollars for rent minus the 7% commission each month. The rest was spent in "fixtures" the home needed. Second renters came in the home, and the same situation has happened. Is it not suppose to be managed in a way the Landlord and of course the tenant are satisfied and content? We have went several times to the office to try to solve our diffrences and it seems as if everytime we go, the General Manger and the Manager have no interest in fixing the problem. They have no customer service. Which we know they see how wrong the company has done. They take advantage of the home's income and situation. After we have been paying for their services all they suggest is to CANCEL!Desired Settlement: For 2013 they reported for tax income a gain of around 5,000 dollars when we recieved less than 1,500 dollars due to "fixtures" and expenses of the property. We are very uncontent and dissatisfied. We feel as if we have wasted our money with the company for no benefit to us. We pay a mortgage of 1,500 dollars each month, but no income to do so. We have had problems economicly almost costing us to get backed up in our payments. All the benefit of our rental property has been to the LPM. No help.

Business

Response:

We are happy to submit any documentation as far as 1099's and owner statements go. The amount of income is based off of the rent collected. Owners do have expenses with income properties, so the rent income is applied to expenses and the balances are sent to owners. We do not require the hold a cash reserve, so we operate off of rent income.

Review: Good day my name is [redacted] an active Navy Reservist, I have a complain about a rental management, Liberty Property Management phone nos XXX XXX XXXX located in Stockton Ca, I try to get a rental house located at #2447 Volpi Dr Stockton Ca XXXXX, they give me the key for for initial look up, I found a lot of problem and some are safety concern, they promise to fix it before we move then we set a date to move in, On the day we suppose to move they let us signed the contract at the office with out them walk us through the house and ask $490 deposit during my initial appointment and a month rent of $975 on the first day we suppose to move last 12/02/2013. that scheduled date I handed the check and they give us the key for the house, When we got to the house the problem is not fix and for us is not livable, so we decided to go back to their office and they told us to list all the problem and they will fix it while we are living in the said house. We think it is unsafe for us to be there while they are doing there thing beside the bad condition of the house probably will take time to fix all the problem, So we decided just to cancel the transaction on that same morning of 12/02/13 and returned the key, But they said we are bind on the contract we just signed and they won't return the money, Please help us recover our hard earned money from this unscrupulous business practice, I am pretty sure more will be victimize, the property look abandon for many months or years.Desired Settlement: Return our money and cancel the contract.

Business

Response:

Initial Business Response

The tenant submitted a maintenance request form indicating they wanted following items addressed: Mini blind that needed to be re-installed, a switch plate cover that needed replacing and a general cleaning. We were going to send someone out to address the concerns, however the tenant turned their keys in before giving us a chance. We care about our tenants and have no problems taking care of these items and we have over 500 licensed and insured vendors we do business with to make sure the tenants concerns are addressed, but if they do not give us an opportunity to do so, then there is not much we can do. None of the items noted by the tenants are unsafe, so we are unsure what they are referring too. This tenant also signed a consideration agreement indicating the holding fee is non refundable and a lease agreement indicating that they are obligated to give a 30 day notice to vacate, which they did not do and they are charged through the duration of the 30day notice. I would be happy to forward these documents to you if you would like. Lease agreements are legally binding documents.

Final Consumer Response

Hello good morning, yesterday afternoon 12/19/13 I recieved a check in the amount of $977.50 from Liberty Property Management which is $487.50 short of the total check of $1465 I issued to them, with out any explaination why only such amount was re imbursed . I want a full refund of my money . thank you again for your help.

Final Business Response

The money does not belong to Liberty Property Management. The money belongs to the owner of the property. This tenant signed a document acknowledging they will forfeit their funds if they back out of renting this property. The home was in a good condition and the tenant was requesting a few small items be addressed which we were more then willing to do, however they chose to back out before allowing us to address them. We could have addressed them the same day, but the tenant would not allow us to do so. Now the owner of the property is suffering a loss because they chose to back out of the deal.

Review: They sent a contractor to service my a/c unit in June and now in July I have a leaky roof in my rental property that they manage . They said I'm going to get charged for the plumbers to go back and fix the issue ? They were the ones who caused this problem . Liberty property management has done s poor job managing my rental and I'm under contract till feb . I told them I'm ending it when contract is over . Due to my rude conversations to the management company Paula the president told me to no longer contact any of her employees and only deal with her only and hung up the phone on me . I never talked down to them but yes I was upset . So now I'm going to get charged for the plumbing company to go back on my roof and fix the problem they caused . And I have a $1,000 deductible with my insurance [redacted] . I need help ASAP . I didn't send that guy on my roof they did . I want to get a lawyerDesired Settlement: I want them to pay all damages and my deductAble with [redacted]

Business

Response:

In June the owner had contacted our company to order an annual service at his home. A vendor was sent out to perform the service and everything was determined to be functional at the time of service. The tenant then reported a month later that there was some leak that was coming from the AC Unit. We notified the owner, called the vendor who had previously serviced it and they were scheduled to go back out. In between this time frame, the owner panicked - called Fresno, told them that the only wanted to speak with the corporate office, then proceeds to call our corporate office where he yells at our office staff. The owner was blaming the previous vendor for the leak from the AC before any diagnosis could be made. When the vendor did go out, they did not bill for service because the owner was beyond upset, then diagnosed the issue which was from the drain pan being clogged which then caused a leak. Between this time he speaks to the President of our company who advises him that she knows how he has spoken to other members of our staff and if he decided to call our office again he would need to speak to her because of the undue hostile behavior that he exhibited. We are a property management company here to service owners and tenants alike but this client has an obligation to behave in a professional manner. If this client wants to get a lawyer, that would be fine. His insurance would be responsible for representing us since we are in current management of his rental. Attached is the email correspondence with the diagnosis. There was no damage to the roof. We are terminating this owner's contract in January when his contract is up because of how he has treated our office staff.

Consumer

Response:

I am rejecting this response because: I have an email from one of their staff that twice she said there was damage to my roof ? That there would need to be a contractor to look at it. I didn't panic her email was more than alarming and told me via phone that I would be charged $89 an hour for them to go back up there and fix it . I told them I do not want that same vendor on my roof to get another company to see the causes that was ignored , and being hung up by president saying I would only deal with her and I kept getting emails from Fresno and not her . Please look at [redacted] and see how many fires [redacted] the president has put out ! I'm attaching the email I received that you can judge if I panicked . If the tenant gets a bucket cause there's water dripping how can't there be water damage to anything ? Please see attachment please, and look at the [redacted] reviews and people saying how rude staff is ?

I leased a townhouse for 6 month from LPM. Once I moved in I complained about the cleaning of the property. Carpets were not washed, windows were not cleaned, bathrooms were used by potential tenants and never cleaned before my move in, spider webs everywhere in the garage and outside.

At the time I moved out I made sure the house is cleaned much better than I received it and they still charged me $300 for cleaning and $50 for two light bulbs. I was also charged for a broken window that I didn't cause. I'm usually a good tenant and no problems with my previous land lords but this company is not honest.

Review: I contacted LPM regarding a property I was interested in the Modesto area; [redacted]'s HS area so my son can finish his senior year there without an inter-district transfer. I spoke to [redacted] Shannon many times during this entire ordeal.I was told to fill out an application and submit it with the $35.00 fee;I did so-knowing my credit nor rental reference would be no problem.After submitting I got a call from [redacted] stating I had to fill out one for my husband and submit with $35.00 application fee; which I did knowing again there would be no problems.[redacted] then told me I had my son listed on the application and he is over 18 so he must submit an application along with the $35.00 fee I immediately told her he had been living out of state I knew his credit was not good and I did not want his information affecting mine for this home. She said it WOULD NOT-my husband and I had already qualified according to what we were told by [redacted] but they just needed each adult living there information.I submitted it along with the $35.00 fee she advised she could not go any further without his info even though it would not be counted against us. Well the next day after several phone calls back and forth and an email - I got denied because of my son's information. She emailed us and told us he had something in collections from a management company in another state. I said why did you tell us his information would not be held against us in this process; had she been truthful I would have not submitted any applications for any of us; I knew and made her fully aware his would not be good - THAT IS THE REASON HE MOVED BACK HOME AFTER LOSING JOB IN ANOTHER STATE - WAS TO GET BACK ON HIS FEET. Now I am told I can't reapply for 6 months because denial. I feel you deliberately took my money and were not honest in the process. I am appalled at your ethics and your attitudes at this company...I read so many complaints online regarding LPM! I emailed LPM about this and received no response from them to date.Desired Settlement: I would like refunded for all 3 application fees of $35.00; I simply would NOT have submitted ANY information and or applications knowing my son's credit would affect my chance qualifying. I was told they would not continue the process without payment of my sons no matter the content.You were misleading, dishonest and completely ripped me off knowing it would affect my chance; it was all about app fees!This is my first and LAST dealing with LPM

Business

Response:

The application states that anyone over the age of 18 whointends to reside at the property will need to complete a separate application.When [redacted] originally applied she did so alone and applications were neededstill for her husband and adult son. Once we received all three applications wewere able to complete the application processing. Her son had an apartmentcollection on his credit report which counts as negative rental history. Sincethe applications were processed together, the applications were then denied asa result. It is fully disclosed on the application what the requirements areand also what can disqualify you. The application does not guarantee anyone aproperty, it just begins the application process. Also, we do not prequalifyapplicants so there is no way for us to know if someone has an apartmentcollection until we run a credit report or if an apartment complex gives anegative reference for any additional monies owed by the past resident.

Consumer

Response:

I am rejecting this response because:[redacted] told me - That my husband and myself qualified for the property then she said my son had to fill out an application - She told me "content of his application didn't matter they just need information on anyone over 18 residing in the residence"; because I told her that he lived out of state I knew his credit was not good and not sure about anything else he had - - I don't know his credit history.

Review: I payed 70$ to have a credit check and filled out a application for me and my girlfriend just to be denied and mind you 70$ is important to me having a 5 month old baby.I feal they riped me off.just because I owe money to a court fine I didn't do. I have great rental history. I have 4 thousand dollars plus saved in the bank. I earn 2thousand a month.I ask my boss if they eavin called to verify my employment of 8 heard and income and he said no.I feal having a baby and being a honest hard working us citizen I should have the right to rent a house not in the getto.I should have the right to have my family live in a good neighborhood that I can afford. I should not be discriminated due to my credit report or be ripped off bye a huge company that can have worked with me and made a fair deal on a house they clearly are having trouble renting because its been up for rent for month's. I wonder if there's a owner and if they eavin know of if this company owns this house that they clearly shouldn't eavin be renting. Also they were roude, so hopefully they feel great about robing a good family of 70$ who would only bring the neighborhood up.Desired Settlement: It would have been nice to let me pay double the deposit because I do have bad credit and rent me the house I wanted, at this point I can take my money elsewhere but it would have been nice to have my baby live in a nice neighborhood and little house at the very least they could give me back my 70$ its not going to hurt a huge company. It wouldn't have hurt them to give me and my family a chance either. No one has ever had bad credit but had a baby and a family. It doesn't mean that were bad

Business

Response:

We denied this applicant because their credit was delinquent, they also didn't have any rental history that was not from a family member. We also didn't need to call his employer because he verified his employment by providing pay stubs. We were unable to give him a co-applicant to have someone apply with him because their credit was so delinquent that it wouldn't make a difference. I told them to come get a copy of his credit report with their photo ID.

Consumer

Response:

I am rejecting this response because: no refund 70$

Review: I turned in my keys to my apartment on July 6th 2015. I gave my forwarding address which is also the same address as everyone on the lease. My deposit was sent to the address, I moved out of. It came to my new address with a mail forwarding sticker around 8/15/15. This check was canceled because so much time had passed. I had called multiple times to follow up on the status of the check, they don't track the checks or use certified mail. So I had that check cancelled since I didn't receive it in a timely manner. As of today 9/08/2015 I still have not received my deposit.Desired Settlement: I would like my full deposit of $495 because I have not received any deposit. Also the check was sent to an incorrect address, I left the correct address the depost needed to be sent to when I turned in my keys.

Business

Response:

We have the tenant's forwarding information I don't know why a check would be sent to her previous address. It is 100% part of our policy and procedures to get the tenant's forwarding address so we can issue them their deposit refund. We issue hundreds of deposit refunds every year and this is done the same way every time to avoid error. This is a complaint we never get. If in fact we did send it to her previous address it was done so in error. We will check to see if the check has been cashed and if it hasn't we will issue her a new check and mail it to her at [redacted] by the end of business today. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If I do not receive the new check in 7 business days I would like my full refund. - [redacted]

Review: I was charged not once but twice for appointments I was not aware of. I did not receive a call for an appointment. I have spoken to the man who handles the liberty property management maintenance department several times in which he told me to call the people that they sent out to my home and I did. I left several messages on answering machine and no response from them. At another occasion when speaking to liberty property management maintenance department I spoke to the same gentleman and he said he will take care of it and give me a call. I never received a call back. I spoke to other people of liberty property management to resolve the issue I spoke to [redacted] and she was no help also but threaten to take the money out my security deposit. NOT FAIR. They are modern day thieves. The bill has accrued since October when all of this first began. They make fake appointments to make money.Desired Settlement: My money in which they have stolen. It's not fair to take people money mind you they did this not once but TWICE...

Business

Response:

There are a few inaccuracies in the statements made by the person that wrote the complaint. The first of them was they were not billed for two missed appointments, they were only billed for one. The second bill was for an a/c company going out after we were notified by the tenants that the a/c was not working. The a/c company went out and indicated it worked fine, they just were not working the thermostat correctly. Additionally Liberty Property Management is not charging these tenants anything. We are just billing them back for the vendors, therefore the complaints should be against the vendors, not Liberty Property Management.

Consumer

Response:

I am rejecting this response because: There is some inadequacies to the person whom responded to the complaint. First off I was billed and told just last week of the two company's of which I was billed to by the receptionist at liberty property management that answered the phone. Secondly you need to know what and whom you are talking about because there is NO air conditioner in this house. You billed me for two appointments I was not aware of and I was threatened that if I did not pay those appointments that it was going to be taken out of my deposit. Not Fair. Not Right. You are stealing from me.

Consumer

Response:

I am rejecting this response because: If this was a request from the owner he would have put a 3 day notice request out for his money. I do not feel that what Liberty is stating is true. I have put many request in some in writing via internet and some of calls that we're not responded to in a timely matter that would also be forgotten. Such as the bathroom floor in the first bathroom no response since move in! The sprinkler just no response at all. I still did not receive a call for 2 appointments that I was charged for and accrued since October. The protocol is to get a call and set appointment. I Did not get a call and I was charged twice. Show Revdex.com the information of you stealing my money. You Liberty wants to put the blame on anyone other than Liberty. It's not fair if your protocol is to have the vendor call in which I didn't receive the call Twice for two separate appointments that you billed me. Liberty is stealing money still by not informing me of new owners. We kept paying rent and did not inform us of the new ownership and did not give us time to find a new place but charge me. Liberty wants me to move so bad you should pay for my move. Just another technique and example of Liberty stealing. This is not fair and of such a hardship for me and my family. Liberty Stop Stealing Money...

Business

Response:

I've attached the requested invoices. Let me know if you need any additional information.

Review: I've been living at my address for 2 1/2 years and this place has gone through 3 owners. Everytime we get a new owner we have to sign a new lease agreement. I've talked to other tenants and there rent is 695.00, online it's posted for 725.00, but why am I the only one paying 775.00. I feel discriminated upon. From what the on sight maintenance man said there is a new owner once again. Last night about 7pm the hot water stopped working myself and other tenants called they said they would send someone immediately I checked all night and no one ever showed up. This is not the first time they don't send someone on a maintenance issue. They remodeled the Apts and there is still a few things wrong I told them about the issue, they never came to fix anything. Code enforcement came last Tuesday to do an inspection and everything I complained about was a violation.Desired Settlement: If I'm paying 775.00 a month I expect to be in a livable environment.

Business

Response:

Mr.[redacted] moved into the property in August of 2013. At this time, the market rent

was approximately $800 per month. Mr. [redacted] pays $775 as do seven other tenants

at the complex. The rental market changes every month depending on weather,

holidays, or the economy.

Regarding an owner change, there has been only one since Mr. [redacted] has lived at the

property. In fact, Ownership just recently changed on 10/21/2014. We were the

property manager for the previous owner as well as the current owner, so there

was no void in management.

Liberty Property Management received a call at approximately 7:45pm on 10/23/2014 that

the hot water wasn’t working. We immediately dispatched an on-call vendor to go

to the property to identify the problem. Roger’s Construction arrived at the

property that night and identified the problem – corrosion has caused the water

heater to stop working. They contacted us at 8am to obtain permission to get a

new one and he advised us that the approximate cost would be $6,470.00. We

provided him with approval and by 10:00 he was already ordering the water

heater and coordinating the installation.

The City of Sacramento did complete an inspection at the property where a few items were mentioned needing repair, but

by no means were any of them habitability issues. In fact, they were minor

enough that the City of Sacramento gave us until January 20th, 2015 to correct

them.

Business

Response:

At this point, I am unsure as to what Mr. [redacted]'s complaint is. The maintenance issues were addressed in a timely manner. It seems the frustration at this point is in regards to the owner's selling the property. An owner's decision to sell a property is out of our hands as we are simply property managers.

No one in this office would decline to speak to anyone. We are open 7 days per week and available between 8-5. I am personally available to speak with Mr. [redacted] at ###-###-####.

Thank you,

[redacted]

Consumer

Response:

Yes everything has been taken care of it took 2 days to fix but it was a real inconvenience. When I called I was denied because I reported to the Revdex.com but if you say your available 7 days week then I will ask for you if I need anything thank you for your time.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My spouse and I were told by [redacted], one of the workers at LPM, that our newly rented home was going to be up for sale, 2 weeks into moving in, and that we wold be getting an eviction notice and may have 30 days to move. We then looked into another renter, and successfully found one. After speaking to [redacted] the second time he informed us that the deposit should not be a problem being that it was not our decision to move. We contacted the office to get the deposit to give to our new renters, and I was told by an office employee that we would not be able to get out deposit back until we were completely moved out and wait an additional 22 days after our move out date. I then spoke to [redacted] at LPM-manages rent- and she beat around the bush saying that she cannot help me to call [redacted]-the deposit manager-I left [redacted] various messages and still no call back. This has been going on for 2 months.Desired Settlement: $850

Business

Response:

Liberty Property Management has investigated this complaint and was unable to verify the information provided by Ms. [redacted]. Ms. [redacted] claims she spoke to a person named "[redacted]" in our office, but there is no one here by that name. In addition, Liberty Property Management never asked Ms. [redacted] to move. Ms. [redacted] and the co-applicant Mr. [redacted] were the ones who submitted a notice to vacate. We accepted their 30-day notice and received keys from them on 11/06/2014. Pursuant to California State Civil Code Section 1950.5. a Landlord has 21 days to return a security deposit disposition. However, Ms. [redacted]'s security deposit disposition was done early and was mailed on 11/19/2014. To date, I have not received any message from Ms. [redacted] or Mr. [redacted].

Business

Response:

I left a voice mail to [redacted] at LPM and still haven't received a call back. There is no person who works at Liberty Property Management with the name of "[redacted]". In addition, per Metrolist Services, this property hasn't been listed since 2010. Again, as I stated previously, a packet including a refund check was mailed on 11/19/2014. If for some reason this isn't received within a normal time frame of ten days, please let our office know by calling ###-###-####. We are more than happy to stop payment on the check and reissue another one. Again, I have never received a message from you. However, you are welcome to call me directly at ###-###-####.Thank you, [redacted]

Consumer

Response:

I am rejecting this response because:[redacted] whatever I may be forgetful but not stupid. Now I didn't NOT receive a check and I have been calling for you and your co workers Especially [redacted], knows exactly that. I have 2 specific messages from [redacted] ON OCTOBER 6 2014 AT 3:23 PM also 10/8/2014 at 2:48 PM so you may want to speak to [redacted]. I should have been given this deposit for my current place I had to move to, and note, I will NEVER go back to your property management for mis-handling my deposit and my living arrangements. Legal action can and will be taken.