Liberty Property Management

Review: On March 31, 2016 I submitted my 30 Day Notice to Liberty Property Management advising that I would move out May 1, 2016. I have email documentation where I asked "if it takes us like an extra week to move and clean the place...if that would be a problem?" The response I received on April 1, 2016 from the representative at Liberty Property Management said "in that event you'd be charged the daily amount of rent." On April 21, 2016 I was notified from the new house I was moving to that the owner changed his mind about renting the house and was selling instead; which left me without somewhere to go. I contacted Liberty Property Management and told them of my situation and asked for an additional week and that I would be moved out by May 8, 2016. She told me I would need to submit the Notice of Intent to Vacate in writing with the new date I would be out by; which I did. On April 22, I received an email saying the date had been updated to May 8th. Nowhere in the email nor the phone conversation was I told that a NEW 30 Day Notice started and that I would be responsible to pay rent through May 20, 2016. Had I been told that, I would have made other arrangements and moved out by the original agreed upon date of May 1, 2016. I turned in the house May 10, 2016 because it took me two extra days to clean the house. I mailed a check for rent covering May 1-May 8 on April 28th. I received the Deposit Refund Information on June 2, 2016, where I am being charged for rent through May 20th and also $200 for cleaning. I also did NOT receive credit for the $353.36 I had mailed for the 8 days of May rent. I believe the corporate office in Modesto has something personal against me due to an issue with the [redacted] that occurred in July 2015. I believe they owe me a full refund of my security deposit and that they are discriminating against me. Liberty Property Management tried manipulating me and bullying me to pay for rent I am not responsible for according to the email document I have.Desired Settlement: I would like a full refund of my security deposit of $795 that I am entitled to. I am also asking for $500 due to the stress and inconvenience I have been put through.

Business

Response:

Attached is the deposit move-out statement to show what the tenant was billed for after her move-out.

Consumer

Response:

I am rejecting this response because: To Whom It May Concern:

Review: My husband,daughter and I, pay application fees for a rental house and the property company said we had been approved, but that if and when we wanted it held till July 25, 2015 we'd have to pay 600 plus dollars before we could see the house. They refuse to refund the monies. Or let us see the property first.Desired Settlement: I'm not sure if my husband and I want to move in now for fear that they might retaliate. Please discuss this part with my husband.

Business

Response:

We aren't in contract with these applicants. They haven't put down any holding fees for any property and do not plan on renting anything with us moving forward. I have made contact with Louise and she said it was a misunderstanding.

Review: I had a contract with Liberty Property Management for the last 4 years to manage my house in [redacted] ([redacted] Drive). They had told me that their process was to inspect the property every year. They had rented the home to a family that lived in the house for three years. When the family terminated the rental and moved out I found that the house had suffered significant damage which could not be attributed to normal wear and tear. Liberty Property Management stated that damage was not their responsibility and demanded that I pay them $5,000 to get the house back into shape. They threatened that if I did not do this, then I would be in violation of my contract and they would charge me early termination charges on the contract. I shared with them that in September of 2013 after 36 years with the same company, I was laid off my job and could not pay them $5,000. I suggested they should collect damages from the renter that they put into my house. They said they would write a letter to them. I filed a damage claim with my Rental Property Insurance Carrier - State Farm. They requested directly from Liberty Property Management copies of the three annual inspections. State Farm was told by Liberty that they could not find any documentation or records regarding these inspections. Without these records State Farm could not complete it's claim. At the same time, Liberty began billing me $90.82, which they are now threatening to turn over for collection. I sent Liberty a letter two weeks ago saying I would pay the $90.82 in return for all the documentation they have regarding the three annual inspections that should have been done, so State Farm could complete its claim. To date I have not gotten any response to this request. Today I received a certified letter as a final notice threatening that I have 10 days to be before they turn this over for collection.Desired Settlement: What I'm seeking is the documentation and photos for those three annual inspections if they were actually done. I want copies of them, so State Farm can complete its claim. If they did not do those inspections, then I want them to be honest and tell me that they did not do the inspections.

Business

Response:

This is in response to the complaint from [redacted]. I've attached the management agreement. It was not agreed upon that we would do annual inspections. Its actually not legal to do annual inspections as their are specific privacy laws that have to be followed per California Civil Code. I've attached a link below regarding a tenants right to privacy and reasons why a landlord can enter a premises.... Annual inspections are only on the list for government funded housing, which this property was not.

I have been renting through LPM for several years. They have been excellent. Not only have they been immediately responsive but have handled all matters in a positive and professional way. I have been very pleased.

Review: I have been hiring Liberty Property Management (LPM) to management a four-units property for me. Their services have been poor and here are a few incidents:

First Incidents:

1. On October 2015, I noticed that the lease of two of the units are able to expires. I emailed the assistant property manager, [redacted], and gave her specific instructions that I do not offer month-to-month rental. And I asked her to increase rent with one year lease term when both lease expires.

2. On November 2015, I was billed for $52 from [redacted] for giving rent increase notice to tenants. $26 each, LPM ordered for me.

3. On Feb 2016, I noticed that the two units start to become month-to-month (instead of signing a new one year lease). I emailed [redacted] and here was her respond:

From [redacted] "You have hired us to be the exclusive manager for your rental properties. We are authorized to complete all tasks related to managing your rental units. We have full control of your rental property as authorized by yourself. We are not required to seek your input on whether or not we renew leases, as you agreed when you signed the management agreement."

4. I emailed back to [redacted] that I have already gave her instructions to ask tenants to sign one year lease. I did not hear back from her.

Second incident:

Starting from September 2015, I have been asking LPM to send me invoices on each expenses they order for me, as I need them for tax reporting purposed. I have been asking [redacted], the assistant manager, for more than 3 times. She kept promising me that she would put my request on my file. As of today, I still do not receive those invoices unless I email them.

I hire LPM in the hope to help lessen my workload. However, working with LPM is causing me more stress. I do not want to work with [redacted] anymore or have her manage my accounts. She is unprofessional and does not appear to care for my units.Desired Settlement: Would like to cancel my management agreement with LPM without penalty or have someone other than [redacted] to manage my account.

Business

Response:

The owner does not have to work with [redacted]. We have contacted the two tenants that are month to month. One of them does not want to renew the lease for another 12 months and would like to remain month to month. The other tenant we have contacted and are waiting for their response to signing a 12 month lease renewal with us.

Consumer

Response:

I am rejecting this response because: I need to know who to contact in the future for any questions regarding to the property. Please also be specify on which tenant does not want to sign lease (unit number or last name).

Business

Response:

She terminated her management agreement with us. We are no longer managing the property.

Review: Liberty Property Management has charged me for a number of maintenance issues. I moved in the unit Dec 20th 2014. At the time I was having issues with a leaky water faucet the day I moved in. They called Action Pluming and after two maintenance service calls they finally replaced the faucet. Liberty charged me not for the new faucet, but for a hair clog. I had only been there for 11 days. Once they realized this they removed this charge. I had many other major problems in unit from water heater issue to electricity outage in unit, I was out of hot water for over a week because they had to get the approval of the owner. I was not compensated for the inconvenience of having no hot water, but the two they have charged me for now is the toilet issues and the garbage disposal. We requested services because the toilet started overflowing in February. It overflowed 5x before Action pluming came out in the beginning of March. My adult children notice in January that the water would rise and flush slowly, but would flush. When Action Pluming came out to service they found a pair of scissors embedded in the toilet. Liberty is charging me for something that was already there before I moved in. I feel strongly that this is not a responsibility of mines and that Liberty should of inspected the unit more thoroughly before renting it out. There is no way that my grown children flushed scissors down the toilet this is something a young child or toddler would do. I sent a complaint in writing to the Property Manager [redacted] because I was told by his secretary he would not reverse charges. He has not contacted me personally. I am now being charged not only for the bill, but they are adding interest. I am constantly having problems with this unit for the past 6 months in recent the garbage disposal. Yes, they address the issue but they turn around and charge the tenant. Their billing practice is unprofessional.Desired Settlement: I would like the charges reversed.

Business

Response:

The tenant's garbage disposal was replaced on 5/1/2015 due to a foreign object being lodged in it. According to the vendor's invoice, they found a screw in the garbage disposal that they were unable to remove. Had the Tenant reported a non functioning garbage disposal when she moved into the property would not have been charged, but she made no notes as to the condition of the disposal or its functionality. Our inspector tested the garbage disposal prior to her moving into the property and it was in good working condition. The toilet also was recorded by our inspector as being in good working condition as acknowledged by the Tenant when she turned in her walk through inspection. It wasn't until the tenant had occupied the property for three months that the toilet was reported as having a problem.According to the Tenant's lease agreement, "11. Maintenance, Repairs or Alterations: Tenant acknowledges that the Premises are in good order and repair, unless otherwise specifically indicated herein. Landlord may at any time give tenant a written inventory of furniture and furnishings on the Premises and Tenant shall be deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five (5) days after receipts of such inventory... Tenant is responsible for "personal repairs" including, but not limited to, light bulbs, foreign objects in garbage disposal, toilet seats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreign objects, etc."To my knowledge, the Tenant has not been charged with interest nor has been threatened to be charged with interest on these delinquent bills. The owner of this home has paid for these maintenance issues which the Tenant agreed to be responsible for once she signed her lease agreement and took possession of the property. This complaint stems from our office making several attempts to collect payments on these items that the Tenant agreed to be responsible for when she signed her lease agreement.

Consumer

Response:

I am rejecting this response because: I disagree with Liberty Property Management Response.Mr. [redacted]I did not wait three months to report the toilet issue. I moved in this unit in the latter part of December. I reported the problem with the overflow when the issue arose. I cannot report something that did not happen yet. As I said before the toilet had a sluggish flush, but it did flush. There was no overflowing when I initially moved in, so there was no need to report. I even tried to remedy the situation by purchasing some pluming liquid, thinking the cause may be related to toilet paper. Mr. [redacted] you stated your inspectors documented everything was in good working order before I rented the unit. This is incorrect. I reported a leaky faucet within days of my move in. The faucet was also was rusty and worn. Why was this missed by your inspectors? Action pluming serviced this unit twice for this issue. The problem was only corrected when the faucet was replaced by Action Pluming second service call. I was charged for hair clog. The hair clog that was discovered in the first service call had nothing to do with the leaky faucet. I had only been residing in this unit for 11 days and I was being charged for a previous tenants responsibility. Your office did realize that it was only common sense that my family and I did not cause the clog in the bathroom sink and the charge was removed. Your inspectors also missed the water heater that had to be replaced. It was documented that there was a part that was put on wrong and it was likely the reason for the malfunction. That is the information I was told. I was out of hot water for over a week in the month of January. My point is Mr. [redacted] isn't it possible that your inspectors missed he issue with the toilet because when they tested it, the toilet flushed and it appeared to be in good working condition? Mr. [redacted] I am a honest person believe n treating others the way I would want to be treated. I have been in this unit for 6 months and I have never been late on my rent, and I will continue to pay my rent because I have integrity. My family and I are not responsible for scissors flushed in the toilet. As far as the garbage disposal goes I do not recall a screw falling in the garbage disposal, put it possible that it could have unknowingly. The reason I mention the garbage disposal in my initial complaint is because too many things have gone wrong in this unit in a short amount of time. Mr. [redacted] I would like us to resolve this. I am willing to make payments the garbage disposal. I should be able to have it paid in full by August. I am asking you to remove the charges for the toilet.

Review: I moved into a rental home listed by LPM with a security deposit of $1145 on a month to month basis. Due to the poor living conditions (there was a rodent of some sort that kept us up at night scurrying across the sheet rock above our bed and the house was generally poorly maintained and maintenance requests were ignored) we ended up purchasing another home and moving out after 2 months. When we received our security deposit bill we were surprised to find that they were charging us 811.74 for repairs, maintenance and cleaning that had been neglected prior to us moving in. The breakdown is as follows:$130- Interior cleaning. We lived in this house for 2 months and are very clean people. We left the house in the condition we found it in and yet they charged us for the cleaning of things that typically only need to be done every 3months-1year. I should not be charged to clean up a house that was not cleaned prior to me moving in. 226.39Carpet Cleaning-My lease stated I would pay the prorated carpet costs over a 24 month period, yet they charged a prorated cost of 226.39/250. The prorated cost should have been $20.83.187.41 Painting: Same as above (charged 187.41/200 that should have been prorated over 36 months and equaled $11.11)Repair/Maintenance- Charged 88.14 for repair items that should have been done prior to moving in. (AC vent change=Q3months, I was there for 2, why am I paying this?) This also included charges for things I had written on my move in checklist as being missing. $100 for landscaping. (Again, we edged and mowed prior to moving out, though the yard hadn't been maintained prior to moving in. Grass grows and leaves fall naturally the 9 days between my move out date and their service date. 79.80 for late charges for last months rent. (I had signed up for automatic bill pay and was not notified that last months rent would not be automatically withdrawn until they posted a "3 day notice to pay rent or quit" on the door of the house that I had already moved out of.Desired Settlement: I would like the rest of my deposit refunded, minus the correct prorated carpet and paint costs that I agreed to in my lease. Carpet=($250/24months)x 2 months= 20.83 and NOT 226.39. Painting ($200/36months)x 2 months = 11.11 NOT 187.41. I had also called and left a voicemail as soon as I received the 3 day notice and realized the rent hadn't been withdrawn as well as going in and paying that day, and they did not respond so I should not be charged for that.

Business

Response:

The tenant moved in on 09/10/2014 and vacated on 11/17/2014. During this time, Liberty Property Management did not receive any notification from the tenant that there were rodent problems. In regards to the proration for normal wear and tear, the lease explains the formulas used to calculate the total credit the tenant is to receive. Painting, for example, would be calculated as follows for an invoice that totals $500. The $500 would be divided by 36 months. $500/36=$13.88 This amount is the credit towards a painting invoice for every month the tenant lives at the property. Multiply that by the number of months that the tenant occupies the unit, 3 months for example. $13.88 x 3 months = $41.64 total tenant credit towards the painting invoice. This amount would then be credited to the full amount of the invoice, $500 - $41.64 = $458.36 which is the past tenants responsibility. After a full review of the charges it has been determined that the property was not left in the same condition as it was given to the tenants and that the charges are accurate. I sincerely apologize if this does not alleviate the tenants complaint or concern. Please be advised that I am available to discuss this matter further if the tenant would like. I can be reached at ###-###-####.

Consumer

Response:

I am rejecting this response because: I was told that the carpet and painting were done every 24/36 months respectively and that the I was charged for that based on how many months I lived there. The carpet was not cleaned nor the walls painted previous to me moving in. There are items that I was charged for that I stated on my initial walk through as being in disrepair. This included being charged for vertical shades that I specifically mentioned as being broken on the sheet I turned in. I also mentioned on the initial walk through sheet that the place smelled like a smoke stack, which doesn't point to fresh paint, carpet cleaning, and a new AC filter (which they charged me for regardless of myself having the luxury of having.) I was charged $130 for cleaning when the place was dirty and the floors turned my socks black the first day I moved in. This company is very shady and upon talking to them they are "unable to find" maintenance requests that I submitted. I'm assuming my walk through statement grew legs and walked off too. Consumer beware. As shown on Yelp as well, they do not have a reputation for being an honest company. Make sure you keep a very detailed paper trail on every piece of paper you submit to them and document every single speck of dust on your walkthrough and take pictures! I will definitely not be renting through this company ever again nor will I recommend them to anyone I talk to.

Business

Response:

The lease very clearly explains the credit you receive based upon the time you are in the property. Please be advised that Liberty Property Management does not keep any funds, nor does the Owner profit from withholding from a security deposit. The withholding is specifically detailed and backed up by actual invoices that were previously paid by the Owner. I have personally pulled your file and do not see any written requests that you've referenced. If you have copies date stamped by Liberty, I would be happy to review the deposit refund again. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: I was never offered a time stamped copy of the renters walk through paperwork that I submitted after having moved in. In retrospect, I shouldn't have been so trusting and should have protected myself more. My husband and I were well aware that we were not renting a high end rental. It smelled like the previous owners had smoked in the place (not like fresh carpet and paint), it was generally poorly maintained, and was not clean. I have no doubts that my deposit was used on the property, my issue is that it was used to take care of issues that were there when we moved in.

Review: On Oct 3rd I submitted a 30 day intent to vacate. I received a phone call on 4th from PLM stating that I needed my boyfriends signature on the notice, I advised them that he was out for the weekend and that I could fax it first thing on Monday, I asked if it was okay and they stated yes. on Monday I fax over the same notice with his signature. I received an email on October 18th stating the our notice was received and that I had to vacate the premises on or before 11/3/2014. I turned in my keys on the November 3rd. Friday November 21st I received my deposit refund check. Half of my deposit was deducted, after reviewing the following itemize statement I called PLM and spoke to [redacted] regarding 1. being billed for 6 days of rent vs. the 3 days of November. 2. being billed for clean-up, when the property was taken possession of I sent in my move in check list were I listed everything that was in bad conditions, front yard, back yard was very dirty, along with the dirty carpet, dirty garage, among other things. 3. a Garbage hauling fee, when I left the premises on Sunday November 3rd the trash cans were left being that it was our normal pick up date for our trash, yet I was billed. 4. billed for a labor fee for installing the living room blinds, a door stopper, and AC filter. When I asked what percentage of the labor was billed to the tenant, [redacted] added the math in her head (41 blinds, 2 door stop, 8 for air vent that 51 minus 86.36 you were billed, so you get billed 36%). When I talked to management they stated that my notice was received on the 7th. After explaining to him that I wasn't informed by their staff that my notice was not valid until the 2nd sign. was received, on contrail I was told that it was okay, he referred to the contract. I then question the reasoned why they made men move out on the 3rd he stated that I had noted the 3rd on my notice. I asked the manager to read the date that I had on my intent to vacate and he said it was dated the Oct. 3rd.Desired Settlement: It would be nice to be reimburse for the 191.30 which includes 105.00 for the rent, the late fee of 6.30, front and back yard clean up 40.00, removal of trash 40.00. The labor cost seems a little shady to me but that is not my main concern. I feel the PLM deliberately withheld information from me, like I told the manager it should of been communicated to me that my notice was not valid until the 2nd signature was received yet they force me to vacate on or before Nov 3rd I feel that I was lied to

Business

Response:

Liberty Property Management received a notice from the tenants, but the notice was invalid due to a missing signature. The notice was then fixed and submitted to our office. The tenant moved in on 10/25/2013 and vacated on 11/03/2014. An email was sent to the tenant acknowledging receipt of their notice to vacate on 11/3/2014. However, pursuant to the lease agreement and the move out packet sent to the tenants, they are responsible for payment of 30 days rent from the time they submit notice. At the time of move out, there is a complete move out inspection of the property and certain items are noted in order to prepare the property for the next tenant. At that time it is determined whether the previous tenant is responsible for any of those items. This was explained to the tenant when they called into the Modesto office. At this time, although we do not see any error made in the deposit disposition, we have refunded an addition $75 as a courtesy to the tenants. This check for $75 went out in today's mail. Please let me know if you have any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Like I stated to management when I spoke to them, being that I am not in that type of business, I do not know any better than what their staff is telling me. If I would have been notified about my notice not being valid I would have been fine, my problem was the fact that their staff stated it was “fine” then turned around and said it wasn’t, not very good customer service. This complaint is not all about the money, it is the principle. Thank you,[redacted]

Review: I leased a property at [redacted]. I had nothing but problems from the move in. Upon moving in the place was dirty and wall paint a mess with touch up paint that did not match the wall paint. The management co. agreed they would repaint. Additionally, several other issues that I noted on my initial walk thru were never addressed. In May of 2013, my rental was burglarized. The sliding back glass door and screen was damaged and the glass shattered onto the main room carpet. The management company eventually had a maintenance person come to repair the door, yet the door never locked properly, nor did the screen door ever work again but was consistently jammed. I finally left a pole in the door to secure it and keep burglars out. The management company sent someone to clean the carpet after several complaints of glass slivers in feet and an upset call from my husband. Requests for service and resolution were provided throughout my stay at this property which were virtually ignored. I provided my 30 day notice as required and left the property spotless. I have now received a check for a portion of the $795 deposit and have been charged to repair the unmatched touch up paint, adding and repairing screens that were never present and repair of the back sliding glass door. This is unacceptable and absolutely pathetic service, not to mention trying to retain my security deposit.Desired Settlement: I am attaching both my initial walk through documentation and the company's final inspection report. I would like a refund of my complete security deposit. Additionally-I would like a refund of the late fee charged to me the month following my burglary. I did not realize until a week or two after the break in that my box of checks had been stolen. I contacted the company and arrived with a temporary check 1 day after the first and was told they would not waive or reverse the $70+ late fee

Business

Response:

The tenant did not contact our office to try and resolve this matter before submitting this complaint. I have reached out to the tenant to resolve this matter directly and have come to the attached settlement agreement. (signed by both the tenant and our our office)

If I can give less than 1 star I definitely would. I just moved out. I cleaned everything I went out of my way to make this place look good so I can get my deposit back. I even had the carpets cleaned the apartment was ready to move in for anybody who wanted to. that's how clean I left it that's how well I took care of the place for 2 years but liberty doesn't care.. too bad you had to switch out some light bulbs because they weren't working and an air filter that I just happen to forget to change so that cost me $237?!! really.... is that how much light bulbs and air filters cost. liberty property is money hungry they are horrible to rent from they don't clean what they are supposed to clean if something breaks you have to call them 30 times before they come out and fix it. Liberty property is a joke I am beyond upset but I guess I learned my lesson never go with liberty property and don't clean up after yourself people because they do not care and don't take care of their place either.

Review: On April 6, 2015 Liberty Property Management(LPM) sent a technician out from Martin Plumbing regarding a slow kitchen faucet leak. ** the technician went through the process of removing the faucet head, draining the excess water from the coil line,inspecting the filter & shaking the faucet head. Upon completion and talking with him, he stated that the drip many be caused by water being trapped in the faucet head. He stated that if it continues just repeat the process. On April 20, 2015 I received an invoice from LPM stating that I owe $200 plus a 10% coordination fee. I called and spoke with Mercedes and she told me that I was responsible for the bill based upon the description provided from Martin Plumbing: "contractor was called out due to the tenants concern of a constant drip from the kitchen faucet. Contractor found no leaks or issues with the faucet. Contractor found everything in working condition. There is no warranty because no repairs were made." I tried to explain to Mercedes what was said and done during the visit but she told me that I would have to contact Martin Plumbing and take the issue up with them. I called Martin Plumbing and spoke with Rosie who was unprofessional and told me that LPM is their client and that I would have to take it up with them! I tried explaining to her that I had already spoken with LMP that I was told to contact them. I told her that the information on the invoice was not accurate and that my kitchen faucet still has a slow drip. Going back and forth between Marin Plumbing and LPM asking them to explain how $200 was calculated the response was,"based on the information provided on the invoice." LPM basically implied that since there was nothing wrong with the faucet I was responsible. I also attempted to ask if LPM would be willing to negotiate the bill by allowing me to make one payment of half the amount owe by June 15, 2015 and if LPM could forgive the remaining balance the response was "No you are responsible."Desired Settlement: As a tenant I acted in good faith to take care of the property and to bring any concerns or issue to the owner attention and I dont think I should be solely responsible for this bill. I'm asking that when Martin Plumbing honor their mission statement of having integrity by documenting everything. I would like LPM to meet me half way on the amount owe and in the future if LPM could consider having a local or onsite maintenance worker.

Business

Response:

Tenant called in about a constant drip from the kitchen faucet and the contractor found no leaks at the time. Contractor found everything in working condition so the tenant was billed back for the visit because there were no known issues found at the time to fix.

Review: 10/4/2015 my hot water heater went out (this is the second time, the first time it took them over a week to get someone to Fox it). I called them that day, and left them a message. Monday went by and I did not receive a call back. I called again on Tuesday. I work full time during the week. I live in a 4 plex, my hot water heater happens to be in a neighbors garage whom does not speak English. They could not get in contact with this neighbor and were trying to get me to, so they could get in the garage. They did not try and reach out to them, they just sent a contracted plumber over to the apartments. The neighbor was not home, so they could not access the garage. 3 days go by all with no hot water. It was only when I threatened to call the Revdex.com they sent a lock Smith over to get into the garage. They are now trying to charge me 137$ for the cost of the locksmith. Do they not have keys to the residence they manage?Desired Settlement: I do not see why I have to pay for their inability to access my water heater. It is not within my apartment, but a neighbors. This is not the first time this has happened.

Business

Response:

Our plumber had confirmed appointments with the tenant who had the hot water heater in their garage. They also confirmed with the tenant who had no hot water that they would be there at the same time (his girlfriend would be home). On the day of the appointment, nobody was there from both units. Locksmith was sent out and the bill was divided between both tenants.

Consumer

Response:

I am rejecting this response because: I do not have access to my neighbors garage, how is it my responsibility to pay to gain access? If I had access to it none of this would have happened.If you do not enter the units without authorization, did the neighbor give you authorization to get a locksmith to enter their property? I did not, so I do not understand why I am being charged for something I had no control over.The water heater is not in my dwelling, thus I do not have access. It is my right as a tenant to have access to hot water, I did not have hot water for 3 days because you could not reach my neighbors, and gain access to their dwelling to fix my hot water heater. because you could not reach them, I have to pay for a locksmith, to gain access to their property?like I said, I fully understand that for the visit where my girlfriend wasn't there to answer the door I take full responsibility for. I will pay for that, but paying to get access to my neighbors property is not my responsibility.

Business

Response:

We have confirmed that both tenants were not home, so both of them were billed for the locksmith.

Review: I moved into one of their rental properties in August 2013, and used the home as my commuter property. I only resided there 50 percent of the time. So technically equal to 5 months. The other time I lived in San Francisco, Ca.I had very little to no furniture in there. I am a very clean person. When I gave my 30 day notice and scheduled a walk-thru, I was unable to be present at the walk-thru,and the gentleman assured me that if there was any problems he would notify me. I had received no call back. I just received my security deposit check on June 25th, 2014, in the amount of $9 dollars. They re-cleaned the condo even though I had it professionally cleaned and left an invoice for that. They also repainted the house in entirety (they say partial paint), but all baseboards, doors, and 90 perccent of the walls were repainted. I truly feel this is unjust, and I feel used. I would have touched up any nicks, had I been called. I would have touched up any slight cleaning, had I been told. Instead they just used the whole security deposit at their leisure to do as they wished. I feel this is poor business, poor communication, and leaves me never wanting to rent again from them and tell everyone I know the way they conduc business. I have rented many condos and many homes, and always receieved my deposit back. Like I saidhad I been informed of the little things I would have spent the time fixing.Desired Settlement: I would like at least half the cleaning bill and the painting bill refunded. As it was not necessary, and I was not given the chance to do any of it.

Business

Response:

[redacted] took possession of the property at[redacted] on 7/31/2013 and moved out on 6/2/2014. The total amount of tenancy was 10.20 months which she was given credit for in the proration of carpet cleaning and touch up painting.

Review: Failure to comply with lease deposit agreement.

Liberty property made two attempts to collect abnormally high amount of charges after we moved out of home we were renting. The first estimated amount was 3698.00 minus our deposit (1095.00). We found errors in collection attempt so they lowered the amount to 2715.50 minus our deposit of 1095.00. The bulk of the final collection attempt was for painting the home (2459.00). This violates the signed lease deposit agreement which states the painting of the home is based on a 36 month peroration. The total painting expense should have been divided by 36 months with the result then multiplied by the number of months that the tenant occupied the unit to yield the amount credited to the tenant. So if they painted the home prior to us moving in 36 months later our portion of the painting cost would have been zero. After the third year of us living there the home was never painted. We lived in the home for 4 years and during that time the home was never painted and we left the home and paint in good condition. We never failed an inspection indicating the home paint was damaged beyond normal wear and year. So based on the signed lease agreement we are not liable for painting the home after we left the home.Desired Settlement: I am requesting the collection attempt be canceled and portion of my deposit be refunded.

Total deposit 1095 minus standard cleaning fee 256.50 for a total refund of $838.50

Business

Response:

Initial Business Response

The security deposit disposition was sent according to California State Civil Code and pursuant to the lease agreement. Painting proration is based upon a 36 month scale and would have been given had the property been returned in a "normal wear and tear" condition. As Liberty Property Management no longer manages the property, there isn't anything we can do at this point other than to refer [redacted] to the property owner.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

We made sure to follow the normal wear and tear guidelines of our signed lease agreement in regards to the paint in the house. We left no major physical damage beyond normal wear and tear to the paint or the walls of the home. We never failed a home inspection in the 4 years of our occupation in the home. We never missed a payment, in total we paid ~$55,200.00 in rent ($1150.00 a month). Per the lease agreement the home should have been painted after 36 months of our occupation. Since it was not painted and the normal wear and tear guidelines were followed we request the collection process be ended and deposit returned regardless of liberty properties current standing with the owner.

Final Business Response

As mentioned previously, Liberty Property Management has not managed this property for some time, there isn't anything we can do at this point other than to refer [redacted] to the property owner. Any further refund will need to be handled by the property owner.

Review: March 14,2015 myself and spouse where in the are of Patterson CA looking for rental homes, we came upon [redacted] and proceeded to call Liberty Property Management and spoke to [redacted] whom told us we had to apply online to check our credit and income. There was a $35 fee per adult. We proceeded that same day and filled out the rental application as well as payed the credit fee. We sent my spouses last 2 pay stubs as requested to [redacted]. We were told they would review our applications and inform us if we were approved for the rental. What we were not told was why we couldn't see the property prior to filling out the application. Tuesday March 17, 2015 [redacted] called me to tell me my spouses income was not enough that we needed a co-applicant, not sure why the income was not enough as he earns about $4,000 monthly. We had our co-applicant also fill out application and payed the credit fee on Wednesday March 18, 2015, I spoke to [redacted] whom was taking care of the applications as [redacted] was out for the day. I then get a call from [redacted] stating that we still didn't meet requirements to rent there property. My Mother is self employed making about $5,000a mon, and her rental history has been in the same home for over 10 years. As [redacted] gave me the why we didn't get approved; your rental history is not sufficient as well as credit and income for all applicants?! How is that possible? I believe this company is scamming other people as I read several bad reviews on [redacted] is listed at $1395 a month. With my mothers income and spouse I would think it would be enough to get approved to rent this property. [redacted] was rude and not helpful in any way when I mentioned my questions and concerns. I would like to get a refund for the $35 per applicant (3).Desired Settlement: refund of $35 per applicant, total of $105

Business

Response:

Applicant had submitted an application for the property at [redacted]. We processed the application based upon the following requirements: Must have 70% positive credit, must have 2 years of rental history or home ownership (excluding friends and family), and 3x the rent in gross income.Based upon the information processed with the application, the combined credit between [redacted] and their co-applicant who is also named [redacted], came out to a total of 50%. 5 out of a total of 10 lines of credit were positive. This meant that they did not meet the qualifications with the co-applicant. The income verification was sufficient but did not meet the credit requirement or the requirement for rental history/home ownership. [redacted] and [redacted] had been renting from a family member/friend so it was documented and the reference could not be used towards the 2 year requirement. The co-applicant has no rental history or home ownership because she lived with her spouse who owned, so she did not help them meet the requirement.

Consumer

Response:

I am rejecting this response because: Based on there response, I can see that they did not take into consideration the dates of May/2004-January/2014 of my rental history in Palo Alto Ca. The application said the last 5 years, and My current rental. Yes currently I have been renting from a family member for a year and that is the only history that they are looking into. Also, my co-applicant is the co-owner to the home she has owned for over 12 yrs, I don't understand why they would say there is no rental history for my co-applicant. Also, when filling out the application to my co-applicant I called to ask several questions I had in regards to certain questions and was told to fill out to the best of my knowledge. Please be aware that I am not the only one not happy with there services and the way they handle bad customer service. Thank You,[redacted]

Review: This company was hired by the owner of the house, after he moved out to manage the house. He never did a walk through with any of us when we moved in, when the housemates switched rooms, and when he moved someone else in. This company also never conducted a walk through ( although they took perfunctory pictures...the house was full, and all rooms were already rented) when they took over. The owner gave notice that he was selling the house, and we all got notices. Only one of us got all of our deposit back. I am filing a complaint for my deposit for a few reasons. One, they never did a walk through to compare it to to have any right to keep a deposit. Two, my room was left spotless. Three, they provided different quotes for the same work to two out of three of us. 80 for trash, 130 for cleaning the front and back yard, and 180 for cleaning the house. So I received 160 dollars back out of 550. My other housemate received 210, and the 3rd housemate received her full deposit back. I would like to understand how only two out of three of us are responsible for said cleaning, and how they came to the conclusion that the same company would charge two different rates for the same service. I believe I am owed 390$. I did have a dog( With the homeowners permission) and the original lease that did not stipulate any fee for having a dog. This is completely unprofessional!Desired Settlement: I would like the rest of my deposit back. I believe it is what I am owed.

Business

Response:

We are in communication with the homeowner about returning portions of the tenant's deposits. We suggested this to the homeowner when the deposit refund was originally issued.

Consumer

Response:

I have received the rest of my deposit back ( As has my other roommate) Thank you for your time in resolving this issue!

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Liberty Property Management has been allowing DMA SERVICES to do CONTRACTORS work on Granada Park Homeowners Association Property without a valid California Contractors State License. This has placed all 311 Homeoners in the developement in peril for a law suit. Liberty Property Management has been made aware for years that questions were being raised about porper licensing/insurance/qualified work of DMA SERVICES and the work they were doing requiring proper CSLB License! Liberty Property Management hasn't done their due dilegence in protecting the GPHA by allowing a non Licensed Contractor/DMA SERVICES to do work on GPHA Property for years. [redacted] have all been questioned about DMA SERVICES lack of a License to do qualified work here on GPHA Property while they've been the Managing Company for GPHA. Liberty Property Management hasn't done the research to make sure DMA SERVICES can do CONTRACTORS WORK. Certfication has come to us that DMA SERVICES has never had a California Contractors State License. DMA SERVICES has been doing Electrical Work/Pool Repairs/Painting/RV Lot Repairs/Property Clean-up all exceeding $500.00 requiring a California Contractors State License. (DMA SERVICES is also in VIOLATION of their CITY BUSINESS LICENSE for INVOICING over $500.00.)Liberty Property Management must notify DMA SERVICES to cease all activties on GPHA Property till they can show proof of a proper California Contractors State License. Liberty Property Management has placed 311 Homeowners in DANGER by not checking on DMA SERVICES LICENSE to do work on Granada Park Homeowners Association Property.---DMA SERVICES MUST CEASE ALL ACTIVITIES ON GRANADA PARK PROPERTY!cc: California Contractors State License Board.cc: California Department of Real Estate.cc: City of Modesto Business Licensing Department.Desired Settlement: LIBERTY PROPERTY MANAGEMENT MUST STOP DMA SERVICES FROM DOING ANY WORK ON GRANDA PARK HOMEOWNERS ASSOCIATION PROPERTY TILL THEY HAVE A PROPER CALIFORNIA STATE CONTRACTORS LICENSE. HAS LIBERTY PROPERTY MANAGEMENT NOTIFIED STATE FARM INSURANCE THAT THEY HAVE BEEN ALLOWING A NON-LICENSED CONTRACTOR TO DO WORK ON GRANADA PARK HOMEOWNERS PROPERTY? LIBERTY PROPERTY MANAGEMENT HAS PLACED 311 HOMEOWNERS IN PERIL FOR A LAW SUIT!

Business

Response:

Liberty Property Management (“LPM”) is not a proper party to this complaint. LPM serves as the agent for Granada Park Homeowners Association (“GPHA”), and has no power or authority to terminate the services of DMA Services. The power and authority to hire or terminate DMA Services rests solely with GPHA’s board of directors. LPM provides services to GPHA at the sole direction of the board of directors. LPM is not aware of any current licensing or insurance issues with DMA Services.

Review: After eight months of renting a home through Liberty Property Management, the owner took back possession of the house due to a personal family issue of his. The owner was allowed to use our entire security deposit for repairs and cleaning fees that are unreasonable. Liberty Property Management, though they provided the owner with our security deposit, refuses to work with us on the charges, claiming that because they no longer work with the owner they are no longer responsible for our security deposit. Specifically we are contesting the cleaning fee of $175 (we left the home reasonably clean minus some normal wear and tear like dust in the sliding door tracks), repairs and supplies on attached invoice for $350 (we do not dispute purchase of screens, tools for fixing screens and labor for that), painting fee of $231.39 (we do not dispute minor touch-up on one bedroom door where we kept a dog gate), but any other nick and scratch was due to normal wear and tear, and lastly rent from 6/1 to 6/4 plus late fees (we surrendered keys on 5/29 and did not possess property afterward).We are not seeking our entire security deposit back, as some wear and tear issues should be resolved with our money; however, we deserve a reasonable portion back. When we tried to resolve this issue, we were told LPM was not responsible and would not work with us to mediate this. We want to be fair on both sides. The owner should be compensated for any damage we may have done, and we should be refunded money for unreasonable repairs and cleaning that we are not responsible for.Desired Settlement: Portion of the cleaning fees, as the unit was mainly left in good condition. ($100)Portion of the yard clean-up (grass was not mowed when we moved in) ($40)Portion of various repairs, according to invoice ($250)Portion of painting ($150)Rent from 6/1 to 6/4 plus late fees, total: $154.76 (We did not possess keys or property after 5/29 and according to them, they were no longer in business with the owner)We would consider the matter resolved if refunded $694.76

Business

Response:

As we have explained to the complainant on multiple occasions previously, we no longer manage the property and have no authority to dispute the owner’s charges to the tenant. While we were in an active management contract with the owner, we had the ability to act as their Agent and to assist in the resolution of disputes of this kind. However, as we no longer manage the property, we have no authority to act as the Owner's Agent. The complainant has been provided with the Owner's direct contact information and has been encouraged to contact the owner to dispute the charges.

Review: I am writing in regard to charges being billed to us, as tenants, at [redacted], when they are owner responsibility. The charges are for plumbing back up, with 3 total incidents in our one year of living at the property, the first taking place approximately a month after moving in. Secondly, we were given two notices to vacate (due to owner deciding to sell his property). The first notice was given on 6/13/16 stating we must vacate by 7/9/16 (which is when our lease would be up) and it was from an eviction service (not something I am happy about). The second notice was from the property management company with a different move out date of 7/16/16. Both were notices inflicted by the owner's decision to sell and not because we did not pay our rent (I have records of all of our payments to LPM). I left several messages at the Modesto office in regard to the plumbing charges and even sent an email but no one bothered to return my calls or reply to my email. When I called today, I happened to unknowingly get the "owner" on the line, who goes by "[redacted]" (I did not get his last name). He was smug and incompassionate and only offered to have the owner "review" the plumbing charges but said that because the last plumber reported something about grease build up in the pipes in February 2016, we were being charged for the last 2 plumbing bills. First of all, we don't even cook, let alone with grease. Secondly, the plumbing started a month after we moved in, possibly from the former tenants (and yes there were tenants in there before we moved into the property). Moving on ... the first notice we were given stated they were not renewing our lease so our last day to pay rent was expected to be 7/9/16 + any days we stayed past that in the event we could not find a new home in time. We have barely found a new home to rent and our move in date is 7/11/16. "[redacted]" is stating we have to pay prorated charges for July through 7/16/16 and that we have to prorate the charges using a 30 day month, July has 31Desired Settlement: We want LPM and owner to remove the charges for ALL plumbing costs as home repair is owner responsibility, not tenant. Additionally, since we have not been given proper notice or proper proration of rent, we are asking that LPM and the owner of the property accept the proper proration using 31 days (Rent $1250 divided by 31=$40.32 per day) from 7/1-7/12 (total 483.84) and ask that it be deducted from our deposit total of $1850.00 (1250.00 + 600 pet dep) and expect a refund of remaining deposit

Business

Response:

Attached is the 30 day notice issued on 6/16/2016. The CA law requirement of notices being issued is that if a tenant has been in a property less than one year, we can give a 30 day notice. Any tenant who has been there longer than a year is required to be given a 60 day notice to vacate.See the following in reference to tenant rights from the California Department of Consumer Affairs:A landlord can end a periodic tenancy (for example, a month-to-month tenancy) by giving the tenant proper advance written notice. Your landlord must give you 60 days advance written notice that the tenancy will end if you and every other tenant or resident have lived in the rental unit for a year or more.201 However, the landlord must give you 30 days advance written notice in either of the following situations:Any tenant or resident has lived in the rental unit less than one year;202 orThe landlord has contracted to sell the rental unit to another person who intends to occupy it for at least a year after the tenancy ends. In addition, all of the following must be true in order for the selling landlord to give you a 30-day noticeThe owner is selling the property and asked us to give them a notice to vacate the premises. Additionally, the real estate law is based upon a standard 30 month basis. Some months include 31 days, 30 days or less than that depending upon the year. Because of this, the standard practice is 30 days. The tenant's last day in the property is July 16th. Based upon this, the proration is: $1250/30 = $41.67 * 16 = $666.72.Lastly, attached are the invoices from the vendors that completed the plumbing work. They are independent contractors and have an independent decision about the diagnosis of the issue. They found that it was tenant caused so the bill was billed back to the tenant. If the tenant does not pay the rent or the plumbing bill, the amounts will be taken from the deposit and will be billed back to them for any outstanding costs or will be taken to collections.

Consumer

Response:

I am rejecting this response because: I have asked for proof of the tenant caused substance as I believe that those reports have been modified so that the owner does not have to pay the cost for his own home repair. To date, I have not received any proof of such substance causing the blockage. If those charges are deducted from our deposit, we will further report the owner and LPM to fair housing and pursuit further action if necessary. We spoke to all 3 plumbers and all reported back that nothing was found in the pipes. The first one admitted that he had been to this residence several times before and that the house just had "old pipes." What LPM and the owner are trying to stick us with is absurd and we will not allow your abuse of our tenant rights. Furthermore, I was told by another Leasing agency that the notice you sent from an Eviction Service was both unprofessional and should have been sent on your letter head. Also, we were not on a month to month. We signed a one year lease. Therefore, our lease, per the notice attached, is up on 7/9/16. Any robbing of our deposit that is made by you and owner will also be reported to fair housing. Also, thank you for finally responding - it is sad that it took me filing a Revdex.com complaint for you to do so. Have a nice day. Thank you,[redacted]

Business

Response:

It's irrelevant to ask what kind of grease went down the pipe. The job of the vendor is to diagnose the issue and get it fixed. In section 11 of the lease agreement that is attached it states:"11. MAINTENANCE, REPAIRS OR ALTERATIONS: Tenant acknowledges that the Premises are in good order and repair, unless otherwisespecifically indicated herein. Landlord may at any time give Tenant a written inventory of furniture and furnishings on the Premises and Tenant shallbe deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five(5) days after receipt of such inventory. Nails, decals, stick-on labels, wallpaper or contact paper are not permitted on walls, windows or cabinets,unless permission is granted by the Landlord or Landlord’s Agent. Pictures should be hung with brads or picture hangers. All interior or exteriorimprovements or alterations require prior written approval from Landlord. Tenant shall keep driveways, garages, patios and yards free of personalproperty, paper, bottles, litter and other refuse material. If Tenant fails to remove such materials after receiving a warning from Landlord, Landlord,at its discretion and at Tenant’s expense may remove such materials. Tenant shall, at its own expense, and at all times, maintain the Premises in aclean and sanitary manner including all equipment, heating/air conditioning system and filters, appliances, furniture and furnishings therein and shallsurrender the same, at termination hereof, in as good condition as received, normal wear and tear expected. Tenant shall be responsible for damagescaused by Tenant’s negligence and that of Tenant’s family, invitees, licensees, contractors and guests. Tenant shall not paint, paper or otherwiseredecorate or make alterations to the Premises without the prior written consent of the Landlord. Tenant shall irrigate and maintain any surroundinggrounds, including lawns and shrubbery, and keep the same clear of rubbish or weeds if such grounds are part of the Premises and are exclusively forthe use of the Tenant. Tenant shall not commit any waste upon said Premises or any nuisance or act which may disturb the quiet enjoyment of anytenant in the building. Tenant is responsible for “personal repairs” including, but not limited to, light bulbs, foreign objects in garbage disposal, toiletseats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreignobjects, etc. Tenant shall be responsible for landscaping front/side/back yards unless otherwise stated in section 5 of this Lease. If Tenant fails tomaintain all yards, Landlord has the right to hire a gardener to maintain yards and to add the cost thereof to Tenant’s rent. Tenant shall be responsiblefor broken door locks, door frames and doors. ALL BROKEN WINDOWS AFTER DATE OF POSSESSION ARE TENANT’S RESPONSIBILITY.Maintenance calls shall be handled on a priority basis. Calls determined to be an emergency will be handled within twenty-four (24) hours of receiptof the request. The Tenant will be contacted either by Landlord’s Agent’s office maintenance department or the subcontractor handling the repair.The cost of maintaining and/or repairing Premises, appliances or fixtures where damage is caused by the Tenant, its licensees and/or invitees, shall beTenant’s responsibility. This provision shall include but not be limited to clearing of any sink or plumbing lines. Any damages found to be caused bythe Tenant, its licensees and/or invitees shall be charged to Tenant."Included is the invoice with the diagnosis of the vendor. The tenant has been living there for a YEAR. If there was an issue with the pipes with three roots of some sort then they would have snaked the drain and found that, but instead they didn't find that.On the original lease at the top of section 2. TERM, it says that the lease shall continue through until 7/9/2016. A thirty day notice was issued on 6/16/16 for the tenant to be out by 7/16/2016, which fulfilled their original lease term.