Libertyville Chevrolet, Inc.

I left a message with Mr*** to phone me regarding this complaint. We are willing to work with Mr*** on the price and apologize for the experience Mr*** incurred.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I called and spoke to [redacted].  We agreed to sell the vehicle for the advertised price. [redacted]'a husband flew out out on Friday and picked up the car.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is non satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are not telling the full truth. I came in with same problems both time they claim it was different issues but they should have found those problems the first time around. Had they been honest with me from the get go that the repairs the first time would be worth more than the car I would have a bought a car from their lot. Because of them misleading me thinking they could get more money they have lost me and several other Chevy owners I know as costumers. I spent over 1,000 dollars at their dealership to end up with a non working car. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The title has either a line on it or Libertyville...

Chevrolet can not find title bought Hummer March 26,2026 today is May 5,2015 was told that there was a lien on title and was to keep us up to date on it and it's been a week and no update from Libertyville Chevrolet. Also the bank has not received the checks that was supposed to be sent. So until I have the title and money I will not accept any thing.Just do you know I am the one who had to call and cancel the warranties because Libertyville Chevrolet didnt, also on the roadvantage theft I was charged for it but Libertyville Chevrolet did not pay the contract, because I called to cancel and they had nothing on file.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2014/04/29) */
Contact Name and Title: Giaco [redacted]
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@libchevy.com
Hello, my name is [redacted] and I am the Director of Operations here at Libertyville Chevrolet.
First and foremost I...

would like to offer my sincere apologies to Ms. [redacted]. It appears that an error occurred from our web-hosting company. Our General Sales Manager attempted to work out a resolution with Ms. [redacted]. I apologize for missing the response deadline for the first notification. I hope that Ms. [redacted] realizes that none of these circumstances occurred as a result of any intentional purpose and/or action.
Please refer to the attached document that verifies this error.
Thank you for your time,
[redacted]
Libertyville Chevrolet - Director of Operations
Initial Consumer Rebuttal /* (3000, 9, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business because [redacted] the general manager, nor anyone at Libertyville Chevrolet, DID NOT do anything or work with me to rectify.

Here is what I recieved:
1) A call from another manager saying sorry, nothing we can do for you but if you want to pick another car, go ahead.

2) [redacted] telling me how he is from Wisconsin and how he needs to get his staff properly trained on how to handle situations like these, that it was not the way he "did things" in [redacted] This call happened from his cell phone after conference in Schaumburg he had the day I spoke to him.
3) 2 days after the incident, the same pricing was listed (I went back in and verified)- it was not changed.
So again, please send this back that I am not satisified with their response as there was NOTHING DONE to find the car I want and my budget. I have the call logs/time stamps to provide proof of the calls.
Final Business Response /* (4000, 13, 2014/05/16) */
I had attempted to contact Ms. [redacted] since April 29th, 2014, but we were not able to get in contact with each other until the late afternoon of May 6th, 2014. We provided her with some options via email later that night (with the assistance of the Sales Manager, [redacted] and have not yet heard anything in return. I know Ms. [redacted] stated that she would probably not actually make a purchase until the end of this month (May) and maybe this is why is she has not yet responded to our email.
Thank you.
[redacted]
Director of Operations
[redacted]@libchevy.com
(XXX)XXX-XXXX

Complaint: [redacted]
I am rejecting this response because:Met with...

[redacted] after he asked me to come to the dealership on Friday, May 5, 2017.  They brought in another vehicle from 4 hours away to satisfy me?  His understanding was I wanted a Midnight Edition, long bed truck?  I had never requested that of anyone.  We then walked out to the lot, looked at a random Colorado vehicle, which was in stock and printed out his deal.  I could buy a the new 2017 truck for $36,500 The same truck is currently listed for $31,574 on website.  His deal was to give me a trade for 2015 of $19,000.  KBB quote was $26,872 Edmunds was $24,175.  He claimed my vehicle was in and accident, according to [redacted].  (Minor) bodywork was completed to repair a dent from another vehicle, while that vehicle was in an accident.  Report filed with Lincolnshire Police and State of Illinois.  Metal part stuck my vehicle during their accident-bystander damage.  I would then finance $30,000 at 2.9% for 72 months.  I currently owe $14,800 on the vehicle.  As you can see, not only did Libertyville Chevrolet wanted to cheat on the trade value somewhere between ($5,175-$7,872) They offered to sell me a new truck for +$4,926 higher than their advertised price on the website.I offered to throw $3,000 into the deal to make this happen.  That would mean I would finance $18,000.  [redacted] would not move from his $30,000.  If I do the math...  Libertyville Chevrolet gives me a fair value of my truck, sells a new truck as an advertised price and we are now between $10,101-$12,798-Subtract that from $30K and I calculate between $17,202 and $19,869 to finance.Beyond that...  I have contacted an attorney and later today, I will know if we are filing a lawsuit against Libertyville Chevrolet and General Motors.    
Sincerely,
[redacted]

It has been brought to our attention that [redacted] Britman is working with General Motors directly.  Libertyville Chevrolet has done everything possible.  The vehicle is fixed according to General Motors.

Initial Business Response /* (1000, 5, 2014/03/21) */
Contact Name and Title: [redacted]
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@libchevy.com
Hello, my name is [redacted] and I am the Director of Operations here at Libertyville Chevrolet.
First and foremost I...

would like to offer my sincere apologies to Mr. [redacted]. While I was not personally involved with this transaction, I can say that it seems as if a miscommunication is at the base of this unfortunate situation. Before I proceed, please know that none of these circumstances occurred as a result of any intentional purpose and/or action.
It appears that the vehicle that Mr. [redacted] was interested in also had another prospective buyer working with another one of our sales manager at the same time Luis was dealing with Mr. [redacted]'s inquiry. It is true that the owner of the dealership did have this vehicle in his possession at the time of Mr. [redacted]'s interest. Unfortunately, the other interested party was able to secure the sale of the vehicle before Mr. [redacted] was able to.
I have personally attempted to reach out to Mr. [redacted] on several occasions and have not had the opportunity to reach him. None of my phone calls were returned from Tuesday, March 18th, 2014, at 1:59 pm and 5:24 pm, and from Friday, March 21st, 2014, at 2:38 pm.
While I can certainly understand Mr. [redacted]'s disappointment, it is going to be very difficult to resolve this situation without Mr. [redacted]'s willingness to communicate with us. We have a few options, but considering that Mr. [redacted] is interested in a NEW 2013 Chevrolet Tahoe, these vehicles are VERY limited in supply. We have been able to locate a similar vehicle with similar miles as the originally requested vehicle from Mr. [redacted]. If we are able to secure this vehicle, we are willing to sell it to Mr. [redacted] at the cost that was negotiated on his prior vehicle inquiry. Please note that since this is the only other vehicle we may have available to us per Mr. [redacted]'s interest, time is of the essence.
I encourage Mr. [redacted] to return my phone calls so we can review all the options we have available and hopefully resolve this matter to his satisfaction.
Thank you for your time,
[redacted]
Libertyville Chevrolet - Director of Operations
Initial Consumer Rebuttal /* (3000, 7, 2014/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Libertyville Chevrolet's response for several reasons:
1. As I described in my letter to Libertyville, the "prospective buyer" described in Mr. [redacted] letter was actually the owner's "executive buddy." Those are not my words but the words of [redacted] a manager I had been dealing with. How convenient that a GE executive swooped in at the last minute and conveniently purchased a vehicle I had been trying to see for almost a week!
2. Having been out of the country while Mr. Ruffolo was trying to contact me, I am shocked by his response. It indicates that he not only didn't follow up with the employees I listed in my letter but has completely overlooked the fact that I never even negotiated a price on the vehicle I was looking at. The complete disregard for truth and transparency within Libertyville Chevrolet has been ongoing which Mr. [redacted] has conveniently corroborated.
3. As I stated in my letter, I took time off work and spent time away from my family to visit and inquire about the vehicle at their dealership. This cost has again been overlooked by Libertyville, which at this point I'm not surprised.
Just so all parties are clear: There is no amount of "free" stuff, or discounts Libertyville could offer which would alleviate the situation. I am a business owner who prides himself on principles and ensuring his customers receive the utmost care possible. As I previously stated, I will do everything in my power through social media to inform current and future customers of the treatment I have received from Libertyville. With any hope someone won't go through the same horror story I have.
Best Regards,
[redacted]
Final Business Response /* (4000, 9, 2014/03/31) */
I'm sorry to hear that Mr. [redacted] is not willing to come to terms with any sort of resolution in this case.
I read through Mr. [redacted]'s comments very thoroughly. Once doing so, I personally reviewed the entire situation with all of the staff that was involved. When I had all of this information I attempted to contact Mr. [redacted] via telephone on several different occasions. When I did not hear anything back from Mr. [redacted] I decided to reply to the Revdex.com case that he submitted. While it's understandable that Mr. [redacted] was out of the country, his voicemail greeting did not indicate this, and I would have had no other knowledge of this. Through Mr. [redacted]'s last response it appears that he is back in the country. At the time of this writing, my phone call inquiries have still gone unanswered even though he has returned from his trip.
I believe that we have exhausted every possible option to help rectify this situation. We offered to find a similar vehicle with similar options at a similar price. I'm sorry to hear that Mr. [redacted] feels the way he does. I'm also sorry that someone else made it to the dealership to purchase this particular vehicle before Mr. [redacted] did. Nothing done by our company was either intentional or malicious. Again, another one of our sales manager was working a deal with another customer at the same time that Mr. [redacted] was dealing with Luis. Mr. [redacted] had not placed any sort of financial deposit on this particular vehicle, and his purchase of the said vehicle was not guaranteed. Being that these vehicles are extremely rare the vehicle was sold to someone other than Mr. [redacted].
We run an honest, family-owned business... I believe our many other customers, our positive on-line presence, and our Revdex.com Rating stand on their own. Once again, I'm sorry that Mr. [redacted] is unwilling to return our phone calls. This has made it all but impossible to resolve this matter to his satisfaction. This was an isolated incident. I apologize that Mr. [redacted] feels that he was slighted but we will do anything within reason to resolve this if we are provided an opportunity to do so.
Once again, I encourage Mr. [redacted] to return my phone calls so we can review all the options we have available and hopefully resolve this matter to his satisfaction.
Thank you for your time,
[redacted]
Libertyville Chevrolet - Director of Operations
Final Consumer Response /* (4200, 11, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After having returned from an overseas trip, I never received a phone call from Libertyville Chevrolet. They left voice messages while I was gone but so did my family, friends, co-workers, and my customers. Is it a priority for me to call back a dealership who showed no remorse or concern for my well being.
Mr. [redacted] has yet to tell the truth about what Luis the sales manager told me. Any and all who read this can understand that from his mouth, he told me that Libertyville Chevrolet's owner sold the vehicle to his executive buddy who was in town. Then [redacted] has the nerve to laugh and say, "You know how it goes."
It's clear that Mr. [redacted] is trying to downplay their poor customer service, phone support, sales operations, and general business ethics. I have reached out to numerous social media sites and informed hundreds if not thousands of current/potential customers of my experience. At this moment, I will reach out to other business owners in Libertyville and voice my concern for this unethical business practice within the community.
I hope this letter finds traction with those who care. The sales manager Luis offered "free service," as a way to make up for Libertyville Chevrolet's inexcusable business ethics. If you believe this is right, then I encourage all who read this to do business at their dealership. If you find it wrong then go elsewhere.
Best,
[redacted]

Visiting Libertyville Chevrolet was like taking a child to a haunted house; in the daytime it looks pretty normal but at night; the monsters come out!
Raymond [redacted] was our sales person, he calls himself "Magic Man", although I'm not sure why. We came in with pre-approved financing and they assured us they could get us a lower rate...and after running our credit, they couldn't.
Raymond processed out paperwork INCORRECTLY and when he couldn't figure it out, he just left it off, this was the reason why we had to go back and redo our documents. Raymond tossed around the "they don't like me because I'm a black man", like it was a Frisbee, he took advantage of the fact that we were also African-American and that too is a form of racism!!
The vehicle we looked at needed some minor work done and we were informed that it would be ready the next day. So many errors: Day 2: When are you picking up your vehicle, Day 3: Your car is ready…. on Day 5 we were informed by our finance company that the documents were not correct: wrong name, and an excluded name. Never, not one time did Libertyville ever call us and say there's a problem with your paperwork. So on Day 6 we went back to the dealer again, keep in mind due to the traffic, it took us 2 hours to get there; they put us in a room to redo the financing but my husband wanted to see the vehicle before we signed. We stood around for over two hours while they basically ignored us and Raymond attempted to look busy without doing anything. While we were waiting they were telling us "they're bringing the car around" and "it's being cleaned" or “it will be out in a minute", My husband went on a hunt and located the vehicle, NO WORK had been done, ZERO, ZILCH, NADA. We spoke with the Sales Manager Greg [redacted] who probably didn't know Raymond works for him! Every question we asked, his answer was “I don't know why they did that” All he needed was one finger up his nose to look like an irresponsible child. However, he did manage to make a negative comment about the technicians who did not report to him, being incompetent and being paid $8 an hour.
LIES, LIES, AND MORE LIES, if I am ever asked about where to go for a vehicle, I will tell them where not to go and that's Libertyville Chevrolet [redacted]!!

The first time [redacted] came to the dealership her concern was a misfire and a pulsation.  We replaced a coil and resurfaced the front rotors, caliper service and brake flush.  The second time she came in and signed for the diagnosis, which we found codes for a failed throttle body and...

faulty 02 sensor.  She declined the work and didn't think we should charge her for the diagnosis.  I can fax or email a copy of the repair order she signed  if needed.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me.Thank you so much for your help; this was a last resort for me. I hope this dealership changes their policies to prevent this from happening again.
Sincerely,
[redacted]

The paperwork that Mr. [redacted] is referring to is the out of state license work. We did a dealer trade to get the vehicle and had to wait for the Manufacturer's Certificate of Orgin.  We have been funded by the bank so we will overnight the title work to the Wisconsin Department of Motor Vehicles and the plates will go directly to Mr. [redacted] from Wisconsin.

Cameron is one of libertyvilla Chevrolet managers who called me because I was interested in buying a car and he told me that they had 4 vehicles of the kind I wanted and I got there in 30 mins. I called him to talk to him and he said he is in a meeting, 5 minutes later I was told there was no cars in Stock and I asked them if all 4 cars were sold in 30 mins. If the managers are not being professionals with people how would people expect from regular employees? ??

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This is how the company attempted to contact me. as stated before, I have bought several cars through them. No I don't get my car serviced through them most of the time, why, because for instance the 175.00 charge for checking out my vihicle can be done for free at any autozone. they over charge you. The fix that they placed on my car was less than 50.00 and they charged my 560.00. I would not have taken it to them then other than it literally started acting up in front of their building.  The recited story is majorly untrue. They make the AGREED upon time difference for the fix to be my neglect. 
Dear [redacted] My name is [redacted] and I am your new contact at Libertyville Chevrolet.  Although the Sales Consultant who assisted you with your is no longer a member of the Libertyville Chevrolet family, we wanted to make sure you knew that someone is always here to assist you!I just wanted to take this time to introduce myself and let you know you can call or email me anytime with any questions, concerns or any other assistance you need here at the dealership.I look forward to working with you now and in the future.Sincerely,[redacted]Sales TeamLibertyville Chevrolet 1001 S. Milwaukee Libertyville, IL 60048  [redacted]  http://www.libertyvillechevrolet.com/
I recieved this December 1srt. They want me to buy another car. What was originally wrong with the car, is still wrong! They have not fixed anything.

I saw a car on [redacted] at Libertyville Chevrolet that I was interested in purchasing. I contacted the dealership and had about 5 conversations, both email and on the phone, with Marina [redacted] The car was a 2016 [redacted] Leather Package with 17,000 miles on it. I told Marina I was purchasing the car for my adult daughter and wanted to take a test drive. She set up an appointment with my daughter and - for Friday 1/19/17. She contacted me two times to firm up the appointment. I called her one-hour before the appointment to verify that we wanted to take the car for a test drive, she said fine. My daughter is a nurse and had worked a 12-hour shift the night before without any sleep. I had driven 45 miles to pick her up for the appointment. When we got to the dealership Marina was “out of the office” and Keith [redacted] was going to take care of us. After fumbling around on his computer he said he found our appointment and would bring the car around for the test drive.
When he brought the car around it was not the same car that Marina and I spoke about on the phone. It was a different color with twice as many miles as the original car.
The manager gave us a song and dance that Marina did not work at their office and she didn’t receive the notification that the care “had been sold the night before.” After leaving the dealership I called Liberty Chevrolet and asked for Marina and she was out of the office. I asked if she worked at the dealership and the operator told me yes, that she went to a conference.
This is underhanded bait and switch tactics. I think Libertyville Chevrolet should be fined and warned that this will not be tolerated.
Gail [redacted]

Initial Business Response /* (1000, 6, 2015/10/06) */
Contact Name and Title: [redacted] SERVICE DIRE
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@LIBCHEVY.COM,
LIBERTYVILLE UNDERSTANDS THE FRUSTRATION HOWEVER THE FAULT IS WITH CHEVY ROADSIDE. THE INSURANCE COMPANY FOR ROADSIDE IS...

[redacted] WE HAVE BEEN AS ACCOMODATING AS WE CAN. WE PROVIDED A LOANER WHICH WE HAD TO TAKE BACK DUE TO VIOLATING THE AGREEMENT. WE ARE WAITING FOR PERMISIION TO REPAIR THE VEHICLE FROM CHEVY [redacted] AND [redacted]

If you have a complaint, you write a review. Well I don't have a complaint !! I have had very good service, twice, with my salesman (Keith) and with Libertyville Chevrolet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]...

[redacted]I am still waiting to talk with Mandy [redacted] - we have been playing phone tag. When I spoke with her directly on Monday 2/5, she was to call me back and never did! I left another message today 2/7. I feel this is the same runaround which I have already gotten. I would be fine with this resolution IF she would call me!!