Libertyville Chevrolet, Inc.

Complaint: [redacted]
I am rejecting this response because:The title has either a line on it or Libertyville Chevrolet can not find title...

bought Hummer March 26,2026 today is May 5,2015 was told that there was a lien on title and was to keep us up to date on it and it's been a week and no update from Libertyville Chevrolet. Also the bank has not received the checks that was supposed to be sent. So until I have the title and money I will not accept any thing.Just do you know I am the one who had to call and cancel the warranties because Libertyville Chevrolet didnt, also on the roadvantage theft I was charged for it but Libertyville Chevrolet did not pay the contract, because I called to cancel and they had nothing on file.
Sincerely,
[redacted]

I spoke to [redacted] in regards to her complaint and explained what happened.  When the order was put in for the protection, the no warranty option was entered.  Used vehicles only get a warranty if they are current and 3 years old.  The service advisor entered as if it was an older...

vehicle. We made sure our service department understands the procedure for used vehicles from this point forward. Due to our error we are giving [redacted] the ultimate package which covers more stains,  rips, tears and burns at no additional charge.  We have a time set up next week to have the car dropped off, provide a vehicle for [redacted] to drive.  We are going to detail the vehicle and reapply the protection. We apologized for not getting back to [redacted] in a timely manner.  As a goodwill gesture we would also like to send a $100 [redacted] gift card to [redacted] for her time.

We applied for a duplicate title which we received on May 9th and have cleared up that issue. All checks were sent to the bank and the roadvantage refund was sent to [redacted] as well. We have done everything [redacted] requested.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Thank you so much for your help; this was a last resort for me. I hope this dealership changes their policies to prevent this from happening again.
Sincerely,
[redacted]

We will refund the $152.95 diagnostic fee as requested.  The check will be mailed out within 3-5 business days. We apologize for the situation and have discussed this matter with our service team.

We can cancel the service contract and GAP. The amount would be $2900 for the Service Contract and $850 for the GAP.  The refund would go to the bank  as the products were financed. A cancellation form needs to get signed by the customer.

Initial Business Response /* (1000, 8, 2014/07/17) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@libchevy.com
In response to mr [redacted] everything he claims is totaly false . I hane no problem taking are car back if he feels we did...

anything wrong. We workedvery hard to get him a loan due to his credit and sold him the car he picked out. Enclose mr [redacted] is welcom to call me asap or just bring my car back and we will refund his money and just take are car back

Complaint: [redacted]
I am rejecting this response because:
They are not telling the full truth. I came in with same problems both time they claim it was different issues but they should have found those problems the first time around. Had they been honest with me from the get go that the repairs the first time would be worth more than the car I would have a bought a car from their lot. Because of them misleading me thinking they could get more money they have lost me and several other Chevy owners I know as costumers. I spent over 1,000 dollars at their dealership to end up with a non working car. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] came in on October 23rd with her 2006 Equinox with 111,487 miles and stated the check engine light was on and mentioned the fan motor runs constantly and the vehicle overheats.  The technician scanned the computer and found a fault code for a faulty...

thermostat and also noticed the thermostat was not engaging 9S(sticking) which he replaced. The technician bled the system and the light was off. [redacted] picked up her car and drove it home on the same day. On November 2 (10 days later) with 111,731 (241 additional miles) [redacted] came in and stated her check engine light was on so we scanned for a code and found low coolant pressure code which was caused by an air pocket in the coolant system which caused the light to come on. This code was not present on the first visit. We feel the vehicle developed another issue in the time that lapsed.  As a good will gesture we bled the system and changed the oil at no charge.  We drove the car back to Valaria's home making sure the light was off. We didn't find any problems and the light stayed off.  On the November 3rd (miles were 111,757) [redacted] called us and stated the car was overheating (the check engine light was NOT on) so we towed it to the dealership at no charge. We could never duplicate the overheating from the initial visit and we didn't find any code stored or present.  We let the car run for 6 hours at a time for 3 consecutive days and found a head gasket vacuum leak which is causing the air pocket not a liquid leak. We understand the frustration however this is an additional repair not related to the service repair October 23rd, 2015. We did fix the original check engine concern. As a good will gesture we are willing to discount the head gasket repair 10%.  The vehicle is 10 years old and has 111,757 miles on the it.  The last time this vehicle was in for service at [redacted] Chevrolet was May 28 2009 with 42,275 miles on the vehicle.   If you need any additional information or have any concerns regarding this complaint please contact [redacted], Service Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Unfortunately we had two customers in our showroom at the same time named [redacted] deal did not have any approval as it was 7:00 pm Saturday evening. After submitting [redacted] application, some banks turned it down and two banks approved the deal with a higher rate and...

additional money down.  Her credit worthiness is what determines the decision by the bank.  The other [redacted] has nothing to do with delivering [redacted]s a car.  We did not run the wrong persons credit.  [redacted] did purchase a car.  [redacted] did receive a risk based pricing along with her credit score. [redacted] also signed a spot delivery rider.  [redacted] picked up her trade in on March 22nd 2016.  We even washed her car for her.  We do not like to take cars back but the approval from the bank was not acceptable to Janay.  Janay signed a credit application which gives us the authorization to run her credit. [redacted] is asking us to remove the inquiries from the credit report and also states we ran the wrong persons information?

Initial Business Response /* (1000, 5, 2014/12/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@libchevy.com
December 11, 2014
Revdex.com
Attn. [redacted]
RE: Case #XXXXXXXX
Dear Ms. [redacted]:
I am responding...

regarding the above mentioned case submitted by [redacted] on December 5, 2014.
After careful review of the facts surrounding this gentleman's complaint, we have found no intentional misrepresentation of pricing as indicated in Mr. [redacted]'s letter, regarding our pricing online at AutoTrader.com. Of course, we are very sorry that this customer had a less than excellent experience at our store and would like very much to offer Mr. [redacted] the opportunity to purchase this vehicle for the price offered on the AutoTrader.com website on December 4, 2014.
I may assure you that this was an error on the part of one of our salespersons and we have taken corrective steps to ensure this will not happen again. The prices listed on the Libertyville Chevrolet website, as well as [redacted] website are in fact legitimate prices and there are no "hidden" charges as indicated in Mr. [redacted]'s complaint.
Again, we would very much like to offer this customer the opportunity to purchase the said vehicle at the advertised price and would welcome the chance to prove to him that we are in fact a dealership of integrity.
Should you need any additional information, feel free to contact me.
Sincerely,
[redacted]
General Sales Manager
Libertyville Chevrolet

I was looking for a used car, and noticed a 2001 [redacted] advertised by Libertyville Chevrolet on [redacted].com for $2,995. The active link is below:
https://[redacted]
I called the dealership on 11/14 to express interest, letting them know I am 50+ miles away, and scheduled an appointment on 11/15 in the morning to view the car. I got an email confirmation early in the morning and left work to drive to the dealership. He asked where I saw the ad, and the price, and I told him on [redacted].com, the price ($2,995) and that I was knowledgeable about the retail value of this particular car. I was impressed with the car and went inside with the salesman to "make the deal".
He had scribbled on a blank sheet of paper the amount of $2,995, then below it was $14 48 and another amount $16 67 (no decimals or anything) and a blank line for me to sign. I asked what those other amounts were and he said they were fees and registration. I thought it was $14.48 and $16.67. We negotiated the $2,995 down to $2,845 as I mentioned my target was close to $3,000 in total. He went away to do the paperwork as I called my insurance company, assuming we had a sale for somewhere in the mid-$3k range after taxes and fees. He returns with a bill of sale totaling nearly $7,000. I was incredulous, and asked what comprised that total. The salesman said the $14 48 was actually $1,448 for the "certification" of this car. There was also mention of some other fees that didn't really make sense. I was outraged, explaining their advertising was for the car as is for $2,995, with no mention of any certification fee. Total false advertising - the ad price was $2,995. He then went back and forth to the manager to lower the price, first in the $5k range, then a few more lower amounts, finally to $4.5k to see if I'd agree. I insisted the price they had advertised was $2,995 and I was willing to pay that, plus the normal taxes and fees. He said $4.5K was the lowest the "corporate office" would allow. I explained I cannot do that, asked for my credit card back and walked out, after wasting half of my day and driving over 120 miles to view a car that was falsely advertised.

Complaint: [redacted]
I am rejecting this response because:Will finalize once missing paperwork is taken care of
Sincerely,
[redacted]

Terrible experience Worst customer service, they listed a vehicle online, I called the dealership checked if the car still available Saira cust Serv. confirm car still available made appointment, took break from job and went all the way to libertyville from chicago DT and sales guys simple denied that vehicle is not here first said it's sold than they don't have it here I checked online guess what car was still available and pictures were of the dealership, I asked if they have something in similar price they started making fun of my budget real pissed off left the dealership and called Chevrolet regional customer service made a complaint they were very helpful and sorry. In short I was out to buy the lost my business & trust. They are cheaters they doing a bait and switch business and robbing people.

Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@libchevy.com
We are refunding the client $399.00 on 04/06/2015.Check will be mailed to
[redacted] Il XXXXX
I tried to...

contact Mr.[redacted] at XXX-XXX-XXXX
which is the number we have on file to let him know we are mailing the check.

Our service manager [redacted] spoke to the customer.  [redacted] told the customer that the part that the other person put on her vehicle looked used. We put the part in a bag and put the part in her trunk.  We agreed with Mrs [redacted] to give her a check for $672.48 which is half of the service bill.

I went to dealership for their 39.95 "Everyday Value Price" oil change which includes tire rotation and multi-point vehicle inspection. I was told by service adviser that since I own a Camaro, the tires can't be rotated thus I didn't qualify for this offer (bait and switch). I guess they felt it was okay to charge more for less. I was informed that my oil change would be approximately 60.00. I have purchased several new vehicles from them and they lost my Camaro purchase to The Chevy Exchange. I do like getting service here since it is closest to my house and I have given them all service on this vehicle to date! I will never go back here as I am not a fool with my money.....Shoppers and those in need of service don't let them waste your time and money here! I drove from here to another dealership and received synthetic oil for less than they were going to charge me for conventional oil!

We are willing to refund the $200.00.  The deposit was put on a [redacted].  Please have her come in and see [redacted] the office manager for a refund. She may also call [redacted] at [redacted]. THANK YOU