LifeBooker

Review: I purchased several coupons through this business that I need refunded. I am moving and will not be able to use the coupons purchased. I contacted all the businesses/spas requesting a refund and they said they wouldn't have any problem approving the refund but I'd have to go through Lifebooker to start the process. I contacted Lifebooker customer support and let them know my situation. I made it clear that the refund was needed not because I had changed my mind on the services but that I was moving and wouldn't be able to get to the locations of the services purchased. They said they wouldn't process the refund even though all businesses I had coupons for said it wouldn't be a problem. They said there was nothing they could do for me and I'd be losing my $400 if I didn't use the coupons I had purchased. They said they wouldn't make any exceptions, even if I was moving, and even if the businesses already approved my request for a refund. I let the manager I spoke with know that it had to be illegal to keep someone's money and refuse a refund especially in a case where I won't be using the services purchased. They said no matter what my situation was, they weren't going to refund the money back to my credit cards.Desired Settlement: I would like the money I spent refunded back to my credit cards as I won't be using the services at all.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

It's pretty disheartening to know this business not only takes money from people but won't work to resolve problems and complaints. I know many other people encountering the same issue with this business. I do hope we can come to some resolution where people can get their money back.

Review: A gift for one hour massage at Innate Chiropractor Loot number: [redacted] Called to make an appointment for a massage informed they no longer provide massages to call LIFeBooker for a refund. Called spoke to Andrea . She was up posed to get back to me yesterday via phone call and email. Today 9/** have made 8 calls , gets disconnected on the 3 called with [redacted] who had all my information and. Never calledme back. Expiration is day is 10/**/2013 . Lifebooker disregard consumers, never calls them back and disconnects callers. They have caller ID . I found out this because when I finally spoke to a supervisor [redacted] , without giving her my information, she knew my name and phone number. Quite convenient for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have attempted to contact the business via phone and email regarding a refund I have not received. It has been over a week and I have not heard back from anyone and cannot get through to customer service on their phone system.Desired Settlement: I would like a refund of the full amount.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a deal from lifebooker many months ago and when I went tobook it I was rejected by the store owner who was extreemly rude and refused to do business with me. I had called Lifebooker to let them know of the situation and was told that they would contact the store owner to verify and find out why she was rude and at that point Lifebooker said that they would refund my money. I waited for monthes to hear back from the superviser of Lifebooker. They were was suppposed to call me back and refund my money. But no one called. Today months later I again contacted Lifebooker to try and get my reund back bu tagain they are not willing to refund my money. They again said that a superviser will contact me back and they will NOT refund my money that they will ONLY credit my account. I do NOT want a credit I want my money back amd I believe that I should be given a compensation of some sort from LIfebooker for the monthes of a run around and waisted time. They representitive taht I spoke to today on LIfebooker was rude and prtended that she couldnt hear me on the phone towards the end of the conversation. I want a refund in full for $36 to the credit card that I purchased the loot from. The email associated with this account is [redacted]Desired Settlement: I would first like a full refund second, an apoligy and a lifebooler credit for the runaround and waised time I endured.

Review: I've been receiving way too many emails from Lifebooker. I've successfully unsubscribed 4 times for a service that I can't recall every using. I get several emails a day. I've resorted to some very nasty emails in the hope of getting their attention and all I get is "sorry, it won't happen again" and I still get them. Iv'e spoke to them twice on the phone and been reassured that I've been completely removed from their email list and not four hours later I'm getting their [redacted] emails. It's now the next day and I'm still getting them.

Either they are incompetent, unprofessional or just plain sadistic but I'd like it to stop.Desired Settlement: Please do whatever you can to see to it that they stop this.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding LifeBooker has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a service from this company. This is the second time I purchase a package and the companies they work with do not answer the phone to allow you to redeem the service. I called and spoke with a very rude [redacted] who insisted she was the manager and claims to have called the business and got someone on the line right away. I asked her to conference the call and she refused. I asked for a full refund and she said she can only give me credit which I do not want because this company works with other companies that clearly aren't reputable. The last time I had this issue I was given a full refund in the format in which I paid and now this [redacted] is saying that is not a option. I am very dissatisfied with the service lifebooker provides and I want my payment refunded to my card.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

Sincerely,

Review: I tried to redeem a loot and had a very disappointing experience. I scheduled an hour long fusion massage online for February [redacted], my [redacted] birthday. I made this appointment approximately a week ago, and got a phone call & email confirming my appointment. When I arrived at the healing hands "spa," the masseuse had no idea about my appointment and was not prepared at all. She proceeded to put down a sheet over a massage table in this sketchy little room and had me wait at the door. I just got a massage in chinatown for valentine's day, I wasn't expecting much, but this was far worse than my chinatown experience. Honestly, the chinatown massage was less sketchy than this situation. This was not a spa, in any way that you want to look at it. It was some sketchy woman who rents a room in some building. I left without receiving a massage because this clueless woman was clearly not prepared nor expecting me. I am extremely disappointed in my ruined birthday massage and I asked for a refund as soon as possible. I received a confirmation email from the "spa" and still the woman was not expecting me. She looked high or something, she was so confused. Lifebooker has offered me some credit on their website, like I'm interested in getting another voucher for their sketchy massages. It's unbelievable.Desired Settlement: $39 refund for services that were not rendered to me at all.

Consumer

Response:

At this time, I have been contacted directly by LifeBooker regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have not been given a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

Sincerely,

Review: I purchased a voucher for a massage through this business's third-party agent. Attempts to contact the third party to redeem the voucher were unsuccessful. I contacted Lifebooker for help to get their agent to respond and honor the offer as advertised through Lifebooker. They refused to help, offered me a credit for a future purchase. I have purchased many online offers similar to [redacted] and have never had a problem. This was my first (and last) purchase through Lifebooker because of their refusal to honor their offer.Desired Settlement: It would be great to receive the service for which I paid them.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding LifeBooker has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: [redacted] I purchased the above deal as a 3-pack special and already they have not upheld their end of the deal. They claim the business that they are advertising will:

Get your apartment in tip-top shape

Let someone else do your chores

Will clean your bedroom, kitchen, bathroom, and more

See your floor again

CSM brings rags and all-purpose cleansers

These "cleaners" never brought any cleaning products with them hence I had to run out and buy everything during the 2-hour slot that I paid for. To make matters worse, the cleaning lady while cleaning in a rush knocked over a 12 foot $300 mirror. No apologies, no compensation. I spoke with a [redacted] named [redacted] --complaining that they had never brought any cleaning solution with them and that she left barely cleaning the accident. I would like my money back for the 3rd unredeemed coupon that I had left. She said no.Desired Settlement: I would like an apology from the team at Lifebooker as well as a full refund for my 3-pack coupon. As a customer, I do not want to give my repeat business to a company that misadvertises and cohorts with scamming companies like the housekeeping company that I had a terrible experience with.

Review: I purchased a voucher for two haircuts at [redacted] in New York City for $59 from Lifebooker in June 2014.

I used one of the two haircuts in June. On August **, I tried to redeem the second haircut. I called the salon to book my second appointment. They said they had availability the next day. Then I mentioned that I had a Lifebooker, and the receptionist put me on hold, and came back and said they had no availability until Sept. **. When I pressed her for something sooner, she told me that not all stylists take promotional haircuts and the salon only takes a certain number of promotional haircuts per week. I will be leaving the country in two weeks' time for school, and so will not be able to redeem my Lifebooker voucher before it expires in January 2015.

I tried to speak with someone at Lifebooker on the phone three times and was met with poor service and no results. Lifebooker refused to issue me a refund or even partial credit, even though the business isn't willing or able to provide me the services that I paid for in a timely fashion. As soon as I told [redacted] that I was paying through Lifebooker, they changed the next available time slot from the next day to over a month from now.

Lifebooker should not offer vouchers for businesses that are unwilling or unable to accommodate its customers. Lifebooker seems to have overissued vouchers for [redacted] to the point where the business cannot meet the demand. The service I was promised (a prompt, discounted haircut) was not met, and I would like a refund.Desired Settlement: I would like a refund in cash for half the amount of my voucher, or $29.50.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

Sincerely,

Review: I bought a laser treatment package for $200 through Lifebooker, based in New York, but the package was redeemable at a local Med Spa which was an affiliate of theirs. The med spa told me that I could not redeem the package I paid for because they had "upgraded" laser machines, and I'd have to now pay them an extra $200, and I would receive one less treatment. I called lifebooker and they said they would issue a refund, but I told them I'd try to work with the Med Spa. two months later, I cannot get the Med Spa to accept the lifebooker "loot" and I want a refund. However, the [redacted] check card I purchased the services with through lifebooker was associated with a checking account that I recently closed due to fraud. I have since changed banks, and Lifebooker refuses to credit my new check card back, and they also refuse to issue me a refund in the form of a check.Desired Settlement: Lifebooker puts the money back to my new check card. Or they issue me a check.

Review: I purchased a "loot" with lifebooker for a year of unlimited laser hair removal on ANY 4 areas of the body. When I went in for my appointment at [redacted], they told me LifeBooker had misprinted the information and they were not going to honor my Loot. This was in August of 8/2013. I have been unsuccessful in getting the issue resolved. This is not my only incident with the company. They haven't responded to calls or messages left. They have not kept timed responses as promised. I think it is unfair that I am not entitled to my money back when the vendor said they were not going to honor it .

$199 for 1 Year of Laser Hair Removal

Discount

93% off

Regularly

$2,900

Loot Price

$199

$199 for 1 Year of Laser Hair Removal

What We Love

Treat any 4 areas as many times as you want for a year

Never shave or wax again

See what it's like to live a hairless existence

Need to Know

Valid for 1 year

Limit 4 Loot per client; 4 as gifts

Tip and tax not included

Allow 5-6 weeks between treatments

Loot may be returned within 24 hours of purchase

Skip to: Reviews

About The Loot:

It's a tale as old as time: Girl turns into hairy woman. Woman miserably plucks and shaves. Then she discovers laser hair removal and lives happily ever after.

Live the storybook ending with today's Loot at [redacted]. We're offering one year of laser hair removal for $199 (reg. $2,900).

How does it work? An esthetician uses a state-of-the-art laser to damage hair follicles, preventing future growth. Treat four of the following areas: Brazilian bikini, bikini, underarms, lip, chin, sideburns, full legs, full arms, full back, and chest.

On average, it takes six sessions, spaced four to six weeks apart, to remove hair from any one part of the body. Treat any four areas as much as you want over the course of a year.

You may now consider [redacted] your new Prince Charming. The end.

The Business [redacted] View MapDesired Settlement: I would to receive the services I paid for. [redacted] And Lifebooker are unwilling to work with me. Ultimately I would like my money returned if they are not going to honor the services they offered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a "loot voucher" for a home cleaning session, but was unable to redeem as the business seems to have shut down and cannot be reached. I contacted lifebooker about this before the voucher expired and could not get assistance despite many emails clarifying the business could not fulfill the services. The email correspondence follows; and my names is substituted with * while the remainder is unaltered. In the final email, I was told I would be sent an update in 3 business days, over 1 month ago and am still awaiting reply.

______________________

APR **, 2014 | 03:48PM EDT

[redacted] replied:

Hi *,

Thank you for your response.

I have reached out to the business in regards to a Loot extension.

I will be following up with you within 3 business days.

Best,

Lifebooker

APR **, 2014 | 02:20PM EDT * replied:

So, will you be doing one of these:

"In the event that a merchant cannot honor the Loot we receive verification

from the business and request a refund.

If you do not advise us of the scheduling issue within ample time, we are

more than happy to request an extension from the business."

Neither has been done in the past week since request.

APR **, 2014 | 12:52PM EDT

[redacted] replied:

HI X,

Unfortunately we do not have any prior contact with you prior to 4/**/2014 which was one day before expiration.

We recommend that you reach out to us immediately if you have any difficult with our service providers.

In the event that a merchant cannot honor the Loot we receive verification from the business and request a refund.

If you do not advise us of the scheduling issue within ample time, we are more than happy to request an extension from the business.

Best,

Lifebooker

APR **, 2014 | 12:19PM EDT

X replied:

Please read the below for a summary of the exchange with lifebooker staff.

The business no longer is operating and further details and attempts are

detailed below.

What is standard procedure when a merchant cannot honor the loot during the

period for which it is valid? APR **, 2014 | 12:02PM EDT

[redacted] replied:

Hi X,

Thank you for your patience with this matter.

I understand that you have requested a [redacted] and I will be more than happy to help you for here on forward.

Unfortuantely it doesn’t look like we have any record of prior contact with you in our system.

As you are no longer within our ** hour refund policy we may not issue a refund for the Loot. However, I will be more than happy to

speak to [redacted] in regards to an extension so that you may receive the service. I will be following up with you shortly.

Best,

Lifebooker

APR **, 2014 | 02:33PM EDT

X replied:

Please try emailing, using the website or calling the number. I have attempted all of the above several times before my loot expired. I have have contacted lifebooker that the service is unavailable before my loot expired. I would like to request correspondence with a [redacted] for this matter. APR **, 2014 | 11:32AM EDT

[redacted] replied:

Hi X,

Thank you for providing this information.

Please know, as this Loot was purchased on 10.**.2013, this Loot is ineligible for a refund as it is outside of our **-hour refund window.

The link I sent you is for their booking calendar where you can enter your Loot Number on the booking page, where it states: "Coupon/Gift Certificate # ".

However, have you tried emailing J Service Cleaning at the email address I provided? Again, this email address is [redacted] I suggest booking your appointment by email as this is the most direct form of communication.

Let me know if you have any other questions!

Best,

Blair

Client Experience Team

APR **, 2014 | 03:07PM EDT

X replied:

The website does not allow you to book appointment. It only allows you to

submit payment and send an email through the website. It does not allow

scheduling of an appoint or utilization of lifebooker deals. The website

is not currently functional and nor is the number as I detailed earlier.

Feel free trying to utilize either to book an appointment. I have had no

success, which I explained in an earlier email and am therefore requesting

refund again. APR **, 2014 | 01:08PM EDT

[redacted] replied:

Hi X,

Thank you for contacting Lifebooker!

Please know, appointments for J Service Cleaning can be booked online by going to this website: [redacted] Alternatively, please feel free to email the team at J Service Cleaning at [redacted] to book your appointment.

Let me know if you have any other questions!

Best, [redacted] Client Experience Team

APR **, 2014 | 09:08PM EDT

Original message

X wrote:

I purchased a lifebooker loot from a home cleaning service which is

expiring soon. An appointment cannot be booked through a website and the

number is not active. There is a message but no voicemail and I haven't

been able to get through to anyone despite several attempts. The message

also references their hours from March 2013 so I figure the company or at

least the phone service is out of order.

I would like to request a refund as the service cannot be rendered.

Thank youDesired Settlement: Refund of purchase and compensation for incompetent customer service

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

Sincerely,

Review: I purchased an online deal for this website for [redacted] services at the [redacted] in Burbank, CA. The exact deal specified that an employee named [redacted] would be the stylist. The price was very good, and the [redacted] had very good reviews online. That is why I selected this deal. The deal expires in September 2014. I called the [redacted] on April **, 2014 to book my appointment for the deal. I was informed that [redacted] was no longer employed there and the [redacted] would not honor the deal. I was provided [redacted]'s cell phone number and informed to contact her. As the deal I purchased - for [redacted] services at [redacted] - was now invalid, I emailed Lifebooker.com, asking for cancellation and a refund. The first response I received gave me [redacted]'s contact information again. I sent a second email clearly stating I wanted a refund of my money. The second email I received informed me that lifebooker was contacting [redacted] for me (which I didn't ask for) and informed me that the refund period was a mere 24 hrs after purchase. Because I made the purchase in March, I could not get a refund. I could only get "store credit."Desired Settlement: I purchased a deal for a well reviewed [redacted]. That deal is no longer being honored by the [redacted]. I am wholly uninterested in receiving the deal from wherever [redacted] is now employed. This is not a satisfactory resolution, as I was only interested in services from the [redacted]. I have no confidence that any deal I purchase from this website will actually turn out to be as advertised, therefore I'm not interested in "store credit". I want a refund.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].

Sincerely,

Review: I signed up for the service maybe a year ago but did not subscribe to any of the newsletters. Out of nowhere, I start receiving two or three emails a day. Their "unsubscribe" link was broken. I emailed to tell them as much and they assured me they would remove my email address. Three days passed and I was still getting SPAMed by them every day. I called and spoke to someone who told me they didn't know the link was broken, (which was not true - I have the email correspondence to prove as much) but assured me again, they would remove my information from their system and I would not be hearing from them after 48 hours. Well, 48 hours have passed and I am still receiving multiple emails a day from them. This is SPAM abuse and illegal. Do not give them your information - they clearly have no respect for their consumers.Desired Settlement: Lifebooker needs to offer a functional "unsubscribe" link like every other company in the world.

Review: I booked a hair service at a salon through LifeBooker. Apon learning that I had already purchased the service, the salon would not book me for another month, which is too late for me- I will no longer be in New York. I contacted LifeBooker via email to see if I could have the service transferred to a different salon. They never responded. I called their customer service line but no one answered.Desired Settlement: I would like either a refund or to for LifeBooker to transfer the payment to a different salon- one that is guaranteed to honor it in a timely fashion.

Review: I purchased two Lifebooker Loots for a haircut, half highlights and a blowout at shampoo avenue B. It said it was for first-time use only, so I called the salon to confirm I could use these deals. I informed them I had gotten a haircut at the salon before, but never color. The [redacted] I spoke with reassured me I could absolutely use the loot, but that I had to book after January [redacted]. I have a record of that phone call that was made the day of (and right before) I purchased the Lifebooker Loot. When I called (you had to wait to book until after January [redacted]) on January [redacted] to book a hair appointment, the male [redacted] I spoke with informed me I absolutely could not use the loot since I had been to the salon before and instructed me to call Lifebooker back as they would "absolutely give me a refund." I attempted to contact Lifebooker by phone, but the recording on the helpline said they were closed - even though I called at 4 PM On january [redacted] during what is considered normal business hours. So, I sent them an email.

I got a response that basically told me I was out of luck and to read the fine print. When I sent an email back explaining that this had happened through no fault of my own (as I was even mindful enough to call and confirm I could use the Loot before it was purchased), they still refused to offer me a refund and even went so far as to insinuate that they had spoken with the salon and the salon said they were lying.

I tried calling Lifebooker multiple times in the hopes of speaking to a supervisor who could help me, but kept getting the same "closed" message despite callign at 12:30 in the afternoon on a weekday and then 3:30 and then 5:30. I finally called Shampoo Avenue B myself and spoke with a [redacted] who acknowledged that there was a clear miscommunication through no fault of mine. Her name was [redacted] and she said she would call Lifebooker herself to tell them to issue me a refund. She tried to contact Lifebooker around 6:15 and got the same message that they were closed. She called me back and said she would email them herself and try reaching out again tomorrow.

I just received an email from Lifebooker saying they spoke to the salon and the salon agreed to honor the Loot since it was their fault. As I informed Lifebooker, that is unhelpful as I paid over three times the amount I paid for both Loots to get my hair cut and colored last weekend after failing to be able to book my appointment at Shampoo Avenue B. I have no need for two haircuts or two half highlights and neither does my friend. I Also want nothing to do with Lifebooker or Shampoo Avenue B after they made it so difficult to offer me a refund. I cannot afford to not get a refund after I had to shell out so much extra money for my hair due to being misinformed by the merchants and then receiving terrible customer service from Lifebooker. They are awful and already appear to have numerous customer service complaints against them!Desired Settlement: I would like to be refunded the full $121 back to the debit card I used to pay. I also feel I should really be refunded for the excess amount I had to spend to get my hair done for my affair last weekend, but I would be happy just getting my money back from this horrible business.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding LifeBooker has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a voucher for $55 from Lifebooker for services from one of Lifebooker's affiliates, Back to Touch Massage. Upon contacting Back to Touch, I was asked for my availability for the week and my voucher redemption code. After I e-mailed Back to Touch Massage with this information, my voucher was cashed in without my having received the services.

I have contacted Lifebooker three times about this incident via e-mail and several times via phone. Lifebooker has not responded other than a single e-mail in which they put the blame on me, citing that they believed I broke a confirmed appointment. Since then, I have offered screenshots from my e-mail inbox demonstrating that no appointment was ever scheduled. Lifebooker has evaded communication and ignored my attempts at resolution, including hanging up on me once they heard why I was calling. I am coming to the Revdex.com in the hopes that Lifebooker can be held accountable for using my money without rendering the services for which I paid, and also for their negligence in resolving their (and Back to Touch's) error.Desired Settlement: The fairest outcome would be for Lifebooker to refund my $55, seeing as I never received the services that I purchased. The $55 would need to be refunded to my credit card--not as Lifebooker credit--as I do not plan to do business with Lifebooker again.

Consumer

Response:

At this time, I have not been contacted by LifeBooker regarding complaint ID [redacted].Sincerely,

Review: I accepted a credit in lieu of a refund when a certificate for a discount manicure wasn't honored by a salon because I've always been a fan of Lifebooker's service. I knew I'd use the credit soon after getting it. Unfortunately, since the time I was offered the credit, I've been unable to book an appointment through their website. It's been almost a week since I reached out to their customer service department about this issue. They told me it was a website issue and that it would soon be resolved. I was also promised a call back from a manager. The site is still not functional, and I never received a call, despite emailing customer service a few times to follow up since that initial call. It's unfortunate that it has come to this, as I was a big fan of their service and used to recommend them often. After this experience, I will not be using them againDesired Settlement: I'd like the $70 credit on my lifebooker account refunded to me.

Review: I purchased several vouchers through lifebooker, and was unable to redeem them because the merchants were either unavailable to accommodate or simply would not accept lifebooker vouchers. I contacted Lifebooker to try and get a resolution from them about this issue, and was told that it's basically not their problem, and I should just keep trying to figure it out myself through continuously contacting the merchants. I insisted that since they are the facilitators of our transactions they should be involved in resolution, or otherwise they should not sell vouchers which are being refused by the merchants. someone then called me and said that they will discuss it with their manager... then no calls for 2 months, even though I kept emailing them with request for feedback. At this point, I have been trying to resolve this issue of non-redeemable vouchers for over 8 months. I have emailed them to every available email address nearly 20 times, and have had 2 phone conversations with their customer service reps which ended with them hanging up on me and not returning my voice mails.Desired Settlement: I simply want for Lifebooker to refund me all of the vouchers that were nonredeemable. the vouchers have expired due to Lifebooker's unresponsiveness (nearly a year of no resolution!), and I feel that I shouldn't be penalized for that by loosing money on unusable packages/services