LifeShield

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

*** ***We will be cancelling your account with no early termination fee The cases on your account do indicate that we have not been able to get your system functioning 100% We apologize for the inconvenience One of our agents will be reaching out today to confirm
cancellation and arrange for sending the system back.RegardsLifeShield Security

This is a customer who purchased LifeShield through *** ***.
LifeShield contacted *** *** on customer's behalf and cancelled this customer's accountAs requested by customer via this complaint, there will be no further payments or cancellation fees
due

Mr***We have researched your account Your account was activated on 2/28/ Your account was monitored on 4/30/ We have attached the monitoring center log From 4/5/to 4/1/to this response Every week a signal test is run from your system to the monitoring
company These are evidenced by the entries logged as subscriber test5/3/23:ELOG 2,CID,E601,(0),Task:zone: 0, SUBSCRIBER TESTAs you scroll down the log, you will see that you system successfully communicated with the monitoring center every week On the date in question for the alarm going off, the signal went trough, the monitoring center attempted to call you with no answer and then dispatched the police. 12/24/8:Burg (R) PR-PD-1,CID,E130,Task:SLIDING DOOR 12/24/8:Burg (R) PR-PD-1,CID,E130,Task:CARPORT DOOR 12/24/8:Alarm Accessed 12/24/8:Dialed Number Premise ###-###-#### 12/24/8:Ans Machine - No Message Left Premise ###-###-#### 12/24/8:Dialed Number Premise ###-###-#### 12/24/8:Ans Machine - No Message Left Premise ###-###-#### 12/24/8:Dialed Number NC-STATESVILLE PD ###-###-#### 12/24/8:Call Authorities NC-STATESVILLE PD ###-###-#### 12/24/8:Dispatch Police op 12/24/8:Multiple Burgs Dispatched 12/24/8:Notify Auth of Responder nonr 12/24/8:*** Full Clear *** Full Clear Your system has been monitored and we have provided the services, therefore there is no refund due. RegardsLifeShield Security

One of our specialist will be reaching out with options for a new system with the cellular backup built in We apologize for the delay in the availability of cellular backup.RegardsLifeShield Security

*** *** Your account was cancelled with no early termination fee You have been provided instructions for the return of the equipment We apologize that our system did not proform to your expectations.RegardsLifeShield Security

Hello,Upon his complaint, *** *** account has been escalated to management and is currently being looked into*** *** is going to be contacted shortly with LifeShield's resolution.Thanks

*** ***We have looked at your system and gone to our engineering team for assistance Your backdoor sensor not responding the way it should I have had one of our senior techs reach out to you to go over a path forward.RegardsLifeShield Security

Hello,LifeShield agreed to terminate *** ***'s agreement and cancel his account with no early termination fee due to ongoing system issues and lack of follow upTherefore, his account was cancelled as of 05/with no further charges due and a return merchandise authorization was issued for
*** *** to return the leased equipmentWe apologize for the inconvenience caused and we are taking steps to ensure that no one else has the same issues in the future.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there is no proof on this backup provided that this was shipped to meMy name is nowhere on itAs previously stated in my original complaint we provided our own equipment and were told that because we did that, we had a month to month contractPlease stop with these fraudulent practices and allow us to cancel our contract. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Life shield never updated my contact information as I have stated numerous times that the phone number was nolonger in service, so what number did they actually contact? Life shield promised to call back and has never done soI find it strangely odd, that this company never takes personal responsibility from anythingIt's clear from the complaints many have listed, they KNEW when I signed up for service that I wanted a camara that was for outside and STILL sent me an inside oneWhen trouble shooting I explained that I did not know my WiFi password and said I need my husband's helpNOBODY called me back, and yet the company still feels entitled to anythingClearly, lack of communication from the company has caused many issue'sFrom the rude reps, to the lack of support has made this issue to go onInstead of trying to find a solution to the issue, the person who responded decides to place sole blame on the customer yet, I have given an updated number in emails I have sent to the compantWhich I Wil gladly show, I tried to contact them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is my 2nd complaint for this coThe problem with situation is their is no resolveThey promised a revolve months ago when I settled this dispute verbally and agreed to wait for a cellular based deviceThat was in DecemberSo now here we are coming up to April and no one will return my calls again and no resolveThey won't update my service, nor cancel my contract of which there end is not being met on the contactThey are not able to service my homeWe live in the country and cannot get anything but satelite internetWhich does not work with a wifi alarmWe were under the impression this was a cellular based alarm systemThat's the pricing and similar company's I was comparing before self installing this alarmThey need to cancel our contract since we cannot use the alarm in our homeI don't want another call of empty promises"Well upgrade you for 400.00, well call you right back ma'am with a solution." None of these have happenedThis company is a rip off and scamI want to be able to have an alarm again, but not with them.I want my contract canceled since they cannot hold up there end of itThey cannot service our homeIt has to be cancelled
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My recollection of the conversation was clearly incorrect, as I genuinely believed that I was told payment would be on-hold while the account was in moving-status
Regards,
*** ***

This account was cancelled on 9/with no early termination fee Return merchandise authorization and return instructions have been provided.RegardsLifeShield Security

Hello,Our password requirements for the Web Portal have recently been changedThe current password requirements are that the password must contain at least one letter, one number and a symbolThe password must be between 8-characters longThe new password requirements are expected to
be instructed/stated on the Web Portal at the end of this monthWe apologize for this delay and the inconvenience this caused to our customer.Our agents try to help our customers when they have trouble logging into their accountsThe password provided by the agent is only to help the customer access their accountThe customer is expected to change this password once they are able to login their accountWe apologize for the lack of the correct password instructions on the Web Portal and we are working on updating them.Thank you

Ms***Your refund was processed on 8/13/ This usually takes to days to show back up on your account You should see the credit on your credit card at this point in time One of our specialists is reaching out to you to confirm receipt of the
refund.RegardsLifeShield Security

--------- Forwarded message ----------From: A***, Thomas ADate: Fri, Aug 21, at 8:AMSubject: Complaint ID: ***To: "***" Cc: "C***, John J" Mr*** One of our
specialists is reaching out to you to go over the issues you have encountered and to discuss resolution, including cancellation. We regret any inconvenience this has caused. Regards LifeShield Security

------- Forwarded message ----------
sans-serif;">From: A***, Thomas *Date: Mon, Jan 11, at 11:AMSubject: *** and *** *** Complaint ID: ***To: "***@myRevdex.com.org"
*** and *** ***
Per our discussion today, your account has been cancelled with no early termination fee. A confirmation email has been sent. The return merchandise authorization has been created and sent to you along with the return label. In addition, the months of payments have been refunded. Please let us know if you have any issues with this resolution
Regards
LifeShield Security
Tom A***
*** * *** ***
Langhorne, PA Phone - ###-###-####
FAX - ###-###-####
***@directv.com

------ Forwarded message ----------From: A***, Thomas ADate: Tue, Apr 5, at 10:AMSubject: Revdex.com complaint ID ***To: "***@myRevdex.com.org" Complete review of the account has been done. It has been determined that the
customer did have multiple issues with the system and should not have been charged the early termination fee. A complete refund of the $has been processed. Customer should see the credit back on his card in to days. LifeShield Security Tom A***