LifeShield

***I'm uncertain as to why you believe your security system is not monitored I have pulled your log from the monitoring company and show that your account was taken out of monitoring on 6/21/(out of service) and restored the monitoring on 9/1/(in-service)The log is attached
In the log it also shows the communications tests that are done weekly between your system and the monitoring company. These are indicated in the comment column by “subscriber test”. There is also an email from you on 7/19/communicating with our rep Tricia where you state the system is setup but you want to leave it in move for a few more weeks Your system has been continuously monitored since 9/1/ If you need assistance with anything on the system, I can assign a specialist to assist.Although ***/*** no longer markets our system, we are still part of ***/*** We do not have service reps available for re-installation but do have excellent technicians supporting the phones.We would like to address any concerns that you have towards your system. Please let us know what a convenient time is to work at getting your system 100%.RegardsLifeShield Security*** 100%.RegardsLifeShield Securityy here

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Apr 20, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.-Still Not ResolvedTo: *** ***
---------- Forwarded message ----------From: *** *** Date: Fri, Apr 17, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.-Still Not ResolvedTo: ***Cc: *** ***
Good afternoon Ms***,
As of today, April 17, 2015, the account #*** has not been resolved. All I get is repeated email/texts to update my account This account should have been closed at the end of December/2014,
LifeShield continues to harass me with repeated emails and/or texts Please let me know what other steps I can do to quickly to end this elderly abuse Respectfully,
Ms***
---------- Forwarded message ----------From: *** *** Date: Mon, Feb 2, at 11:AMSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.-Still Not ResolvedTo: "***" Cc: *** ***
Effective again, as of February 2, 2015, LifeShield refuses to closed the account or come up with a "Final" sensible, reason and human dollar figureNor have I heard from you, the Revdex.com of Metro Washington Two weeks ago I received a call from MsJennifer Sneider, of LifeShield with a solutionI called their office three or four times with no successHowever, today I spoke to the wrong Jennifer that her only concern was to quote me what was paid for January 15, 2015, and not concern with why I calledI made it perfectly clear that was not the reason I called Again, I made it known to this individual that I needed to talk to Jennifer Sneider, who left a message that she had worked out somethingI requested that I receive a call back when she is back on tomorrowThis has been a lengthy matter that should have been resolved before nowPlease let me know the next steps you will take to resolve this issue because they have no intention of resolving itRespectfully,
Ms***
Sent from my iPhone
Begin forwarded message:
From: *** *** Date: January 21, at 9:12:AM ESTTo: ***Cc: *** *** Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Dear Ms*** ***,
Effective today, January 21, 2015, I have not received a written, detailed dollar quoted amount from you on Life Shield's response for my request. All I'm receiving are constant harassing emails depicting that "my account is closed" and the steps to how to revive the account Having said this, this complaint has not been resolved fully Please continue to attempt to get a human and realistic quoted dollar amount from this company that is located near Revdex.com -Metro Washington Dc& PennsylvaniaArea, if not mistaken Looking forward to a successful resolution for this pertinent issueRegards,
Ms***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The business clearly did not read my entire complaintLifeShield was bought by ***, whose employees are not trained in home securityI was asked at least times by customer service associates to give them my new password (or let them enter it for me) while trying to change my password from the temporary one given to me by themThe issue is NOT that I do not understand the password requirements (but was given them incorrectly by associates) NOR that I do not understand the need to reset my password to a new one after a temporary one was established I was also told by a supervisor that it is routine for them to change customer's passwords for them, if they ask them toAny company who understands anything about security would know that should never be done.
I am not unhappy about password requirements as much as this company's clear lack of understanding of security in general If they have no regard for online security, I have no confidence in their ability to support home security My original contract was signed under LifeShield, before being bought out by ***
I return once again to the resolution I previously requested Though I have no intention at this time to disband our service, I want that option in the future should I have continuing concerns.
Regards,
*** ***

Hello,
*** ***'s account has been canceled and her agreement has been terminated with no fee dueThis is a merged account error which should never have happenedOur IT team is currently looking into this issueGoing forward we will make our customers won't experience such
account errorsWe apologize for the frustration and inconvenience this issue caused to our customer

Due to ongoing system issues, *** *** account has been cancelled with no further charges due and a return merchandise authorization has been issuedWe apologize for the inconvenience these system issues might have caused to our customer

** ***We have looked at your complaint and analyzed your account. You were having issues with your keypad in 2016. In July of you were sent a replacement keypad. On 10/15/2017, you called to cancel the account citing keypad issues. We offered to have tech troubleshoot
your system but you indicated that it was working, you just wanted to go with someone else. We want our customers to feel confident about their system but we have to assume that for months of not hearing from you, the system was functioning without issue. If you are still having an issue with your keypad, we will send another replacement as well as a repeater just in case you are having signal issues. We are also offering months credit for any inconvenience from prior keypad issues.RegardsLifeShield Home Security

thanks now stick to your word[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** LifeShield has honored your request and refunded the $monthly payment made on 10/10/and the one-time payment of $made on 10/10/for a total refund of $119.94. This will satisfy your requested resolution. RegardsLifeShield Home Security Tom A***

--------- Forwarded message ----------
sans-serif;">From: T***, CansuDate: Tue, Dec 16, at 3:PMSubject: Response to Complaint by *** *** (***)To: "***@myRevdex.com.org"
Hello ***,
Here is our response to the complaint by *** *** (Complaint ID: ***)
LifeShield has canceled *** ***’s account. There will be no early termination fee. *** *** will receive a return label (from ***) for sending the system back. Once the system is received and checked in, we will consider the account settled in fullThank you very much,
Cansu T***

-------- Forwarded message ----------From: A***, Thomas ADate: Mon, Apr 4, at 3:PMSubject: Revdex.com complaint ID ***To: "***@myRevdex.com.org" This account was cancelled with no early termination fee being charged on
3/1/2016. Customer was refunded months of payments @ $50.59. Total refund was $607.08. Customers purchase price for the system was $so no refund of purchase price. LifeShield Security

*** ***We are honoring your request to cancel with no early cancellation fee The installer gave misinformation which is no fault of yours One of our specialists will be reaching out to you to confirm cancellation and provide you with instructions for the return of the
equipment.RegardsLifeShield Security

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Wow, only and a half months later I hear back from the Revdex.com. Yes, after about phone calls I received the refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My recollection of the call is substantially different I called with the express intent of putting my account on hold while we moved and got things sorted out, and the agent made no reference to continued, on-going billing while my account was in "moving" status Does the company have an audio recording of the call that they could please provide?
Regards,
*** ***

*** ***We apologize if there was any misunderstanding at point of sale, unfortunately due to compliance standards, the call is no longer available There was a welcome call that was made to you on 1/12/in which all of the terms were gone over and agreed to by your
husband A copy of the agreement that was signed electronically has been provided to you.The total bill for your system at time of purchase was $ Your Gold Kit was discounted to $0, a savings of $1, You purchase charges were as follows: an additional motion detector @ $59.99, initial monitoring and services fees of $and $for shipping Highlighted below on the order also states the term for professional monitoring is months RegardsLifeShield Security

Your account is scheduled to be cancelled on August 8, This account is owned by one of our third party partners and we apologize for the lack of response This issue will be addressed with the partner LifeShield Security

*** ***Again, we have no indication that you are experiencing issues with your system If you are unwilling to work with our technical staff to remedy any issues and still want to cancel, there will be an early termination fee assessed We are more than willing to address any issues but unless you inform us that you are having them, it is rather difficult to correct.RegardsLifeShield Security

Do not do business with this company I made the mistake of signing up with them in August 1) The equipment they sent me was bad The motion detector kept on tripping and calling the copsI ended up being fined by the police over $because of repeated bad calls This issue was finally resolved with Lifeshield, after many calls and stressThey agreed to pay the fine after I threatened them with a lawsuit (they had said that they'd pay only part of the fine)2) They stated that they would send me equipment to replace the failing equipment They never did this3) Every time I tried calling the service department I got answering machines The only way I was able to get in touch with them was to call the sales department, explain my situation4) When I first signed up,they rushed me throughout the signup process, and I ended up with what appears to be a year contract where if I cancel my account, I am charged a $penalty for each month that I cancel before the contract expires At no point during the signup process was I informed of thisTrust me, these people are not worth your dime

Hello,Because *** *** does not currently have a functioning system, LifeShield agrees to terminate her agreement with no further charges dueOn 04/03, LifeShield tried to contact *** *** regarding this issue however a voice mail was left*** *** can call LifeShield and tell our representative that she is calling regarding her Revdex.com complaint and cancel her service with no further charges dueWe apologize for the inconvenience this whole situation caused to our customer

-------- Forwarded message ----------
sans-serif;">From: *** ***Date: Fri, Feb 6, at 4:PMSubject: Response to Complaint by *** ***To: "***" Cc: "A***, Thomas A" ***
Complaint ID: ***
Hello ***,
Here is our response to the complaint by *** *** filed on 01/06/2015:
“The customer was offered to be sent extra double sided tape and she was also offered tech support to determine the issue when she called in about the product problems she was experiencingThe chirping was a trouble beep indicating a system issueHad the customer allowed us the opportunity to correct the situation we would have been more than happy to assist her with troubleshootingHoweverMs*** declined these offers and she stated she would like to cancel her services due to the death of a close relative, job loss, financial issues and selling her homePer the contract, the customer has to allow LifeShield ample opportunity to correct any issues with the operation of the systemUnfortunately, in this particular case the customer does not have valid claim for cancellation.”