LifeShield

Due to hardware and shipping issues our customer experienced, he was credited for months of service for customer satisfactionTo replace the defective sensors, *** *** was sent replacement sensors on 02/and on 02/he was sent a security tablet*** ***'s system should currently be
working with no issuesWe apologize for the issues our customer faced, and, going forward we will make sure our customers' experience is flawlessThank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** ***The only agreements that LifeShield has offered have been or year agreementsI have read the cases of your correspondence with our representatives. On 7/24/call, I see that you believed you were offered $per remaining month but were quoted $ I will
offer to allow the $for remaining months which is This would give you an early termination fee of $ I will note your account with this information so that if you choose to accept this offer, you should not have an issue or misunderstanding.LifeShield Security

*** ***Per our discussion on Thursday, 8/13, we have agreed to terminate your contract with no early termination fee We will also reimburse months monitoring fees for the time your system was without cellular signal The equipment does not need to be returned.RegardsLifeShield Security

Ms***Your refund was processed on 8/13/ This usually takes to days to show back up on your account You should see the credit on your credit card at this point in time One of our specialists is reaching out to you to confirm receipt of the refund.RegardsLifeShield
Security

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Accepted

*** ***Per our conversation yesterday, it is agreed that LifeShield has provided the Return Merchandise Authorization number and the return tracking label # for your return of the system We have also agreed that the Early Termination Fee will be paid within the next month
period We can work terms if you would like to spread this over months Once we have received both the equipment and the Early Termination Fee, your account will be cancelled We have also waived the up coming payment that would have been due on 8/to ensure that you are not charged the monthly monitoring rate.We would like to apologize for any misunderstanding between you and our reps.LifeShield Security

------- Forwarded message ----------From: A***, THOMAS ADate: Wed, Feb 1, at 5:PMSubject: Revdex.com Complaint ID # ***To: "***@myRevdex.com.org" *** ***The contract you signed was for months beginning January 30, and ending January 30, 2018.
Your agreement is attached. We appreciate the fact that you are a single parent and have some financial struggles at the current time. At this point in time your account is months past due. Your early termination fee is currently $165. In the interest of resolving this matter, we will offer a one-time early termination fee of $50. This will clear your past due (which is $122.01) and allow termination of the agreement. RegardsLifeShield Security

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: *** I never said I wanted it terminated I want you to stand behind your products and ensure they work like they should!
I am rejecting this response because:
Regards,
*** ***

LifeShield agreed to terminate *** ***'s agreement with no further charges due and the account was cancelled on 06/We apologize for the inconvenience caused and hope that *** *** is satisfied with the resolution

The customer is billed on the 10th of each
month. On 8/10/we attempted to bill the credit card on file and it
declined. Our billing system will make more attempts to collect this
payment, every days. We tried again on 8/16,
8/22, 8/and 9/All
attempts were declined. A payment declined email was sent on 8/
and 9/3. We have confirmed that these were both received and opened by
the customer. After the 5th attempt to collect, it is
deemed outstanding and is not attempted again until the customer calls in
to update the credit card on file. Once *** *** called and verified
the credit card info, payment was made and the account is current
We apologize for the inconvenience but this was an automated
attempt to collect a past due payment. *** *** has been a customer in
good standing with our company for a long time. We are looking into
enhancements to the collection process to improve the customer experience

With regard to your statement that your issue with the sensor was not address, you were sent a replacement sensor on 2/22/2017. You called back on 2/28/to see how to send the bad sensor back. We show no further cases for sensor issues after that time. Your equipment return for
the system was accepted and inspected on 10/17/17. That being said, the disputed amount of $is the amount your account was in arrears at the time of cancellation. The months past due were 6/22, 7/and 8/22/2017. We are going to close these past due months and consider this account closed with no further action required. We hope this satisfies your request. RegardsLifeShield Home Security Tom Anderson

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find the technical problem is resolvedHowever, there has been no offer for compensation This "delay" they are apologizing for was a year and a half And the last communication I received on this was months ago, when they falsely claimed it was fixedI believe I'm due some kind of fair compensation for a service that didn't work as advertised for well over a year, especially after I had come to depend on that feature of the service for years prior to that when the feature was working properlyRegards, *** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

With our latest IBP release, as of 06/24, the issue with “does not occur” alerts has been resolvedOur customers are now notified when their system is not armed in a certain timeframe when they would like to get notified. We apologize for the delay in fixing this issue and hope that *** *** is satisfied with the result. Thanks,Cansu

thanks now stick to your word
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Due to ongoing system issues *** *** had, her account was canceled as of 03/with no further charges due. We're sorry that *** *** had a negative experience with LifeShieldWe work hard to make sure every homeowner has an excellent user experience, and we apologize that
her account slipped through the cracks. We're taking steps to ensure that no one else has the same issues

Following up with the conversations that were had between our specialist and the customer, we have cancelled the account with no early termination fee Customer has been supplied with Return Merchandise Authorization and instructions for returning the system

*** ***We will be cancelling your account with no early termination fee The cases on your account do indicate that we have not been able to get your system functioning 100% We apologize for the inconvenience One of our agents will be reaching out today to confirm cancellation
and arrange for sending the system back.RegardsLifeShield Security

This account was purchased on 1/23/ The account was activated on 1/30/ The first communication that was received after activation concerning this account was 11/29/wanting to cancel because I don't use it and just don't want it Customer was informed of the early
cancellation fee and that there was an outstanding balance of $on the account She asked if it was because of an invalid card on the account and the answer was yes At that point she said good, then you will never get it and hung up on our agent The account was cancelled on 12/22/by collections for being months in arrears.Next call from the customer was 8/29/ Customer claimed that the system was never setup and that it was new in the box and just wanted to send it back This was clearly not the case since the only way to activate the account is to setup the system On 8/the customer was given the option to set the system backup with tech help and we would waive the arrears of $or stay in collections for the arrears and the early cancellation fee of $ She declined She was sent a return label to send the equipment back on 9/3/ This equipment has been received.We are willing to waive the early termination fee of $if the customer will agree to pay the arrears of $ We feel that this is a very fair compromise for this situation