Martin was here to perform the required visit. Martin is always on time and performs work correctly. We always appreciate his kind and professional attitude.
Tony G came to service my water siftener system today. He was polite, helpful, ang great about explaining what he was doing especially since I had to have my carbon filters replaced. He was very knowledgeable and hope my permanent replacement will do as good and thorough a job that he did.
Ray came right on time for the appointment, and this was crucial because I had to leave for another appointment within the hour. He related to me over the phone how to prepare for his service call so this could help to expedite things, and it did! Ray completed the maintenance and servicing quickly, but thoroughly, and was courteous and pleasant the entire time. I felt that Ray H[redacted] gave me his excellent service even though it was the end of a long day for him.
Ray H[redacted] was very prompt, efficient thorough and courteous. He explained everything along the way and made sure that we understood. Ray cleaned up as he went and we were very pleased at the end of our service call.
Martin came to my home to service my water purification system. He called me in advance of my appointment, showed up on time and was very courteous. He completed the inspection and servicing of my water system. He answered questions, informed me of his findings and was professional throughout his visit.
Tony from Lifetime Solutions was a awesome service pro. He answered all my questions and completed the service quickly so I could get on with me day. I have been using this company for a long time for most of my service needs. Hands down the best company in my option in the High Desert.
Initial Business Response /* (1000, 5, 2014/08/05) */
We did not and would not agree to install or cover the costs in another state. Our contract clearly says on page two that "the price on this agreement does not include any costs involved for relocating the equipment". We do in some...
cases go and disconnect the customers equipment at no charge so they can move it with them. Even though our copies of the contract say nothing about a free disconnect, we did go remove their equipment at no charge to them. Copies of our agreement are available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was clearly written in our contract that they would cover the cost of disconnect and re installation in another state. The Unit was bought March 2014 and we told the the salesman that we were would be moving within a year. He then agreed to put in our contract that they would cover the cost within 18 months of installation.
Lifetime Solutions staff and technicians have always been great to work with. When our system was installed 2 years ago the installer did an excellent job. Our maintenance service tech's are very professional and explain everything we need to know, and take the time to make sure we are comfortable with the system.
Martin was here to perform the required visit. Martin is always on time and performs work correctly. We always appreciate his kind and professional attitude.
Tony G came to service my water siftener system today. He was polite, helpful, ang great about explaining what he was doing especially since I had to have my carbon filters replaced. He was very knowledgeable and hope my permanent replacement will do as good and thorough a job that he did.
Ray came right on time for the appointment, and this was crucial because I had to leave for another appointment within the hour. He related to me over the phone how to prepare for his service call so this could help to expedite things, and it did! Ray completed the maintenance and servicing quickly, but thoroughly, and was courteous and pleasant the entire time. I felt that Ray H[redacted] gave me his excellent service even though it was the end of a long day for him.
Ray H[redacted] was very prompt, efficient thorough and courteous. He explained everything along the way and made sure that we understood. Ray cleaned up as he went and we were very pleased at the end of our service call.
[redacted]
Martin did a very good job and he explained in detail the work he was oerforming.
Martin came to my home to service my water purification system. He called me in advance of my appointment, showed up on time and was very courteous. He completed the inspection and servicing of my water system. He answered questions, informed me of his findings and was professional throughout his visit.
Tony from Lifetime Solutions was a awesome service pro. He answered all my questions and completed the service quickly so I could get on with me day. I have been using this company for a long time for most of my service needs. Hands down the best company in my option in the High Desert.
Initial Business Response /* (1000, 5, 2014/08/05) */
We did not and would not agree to install or cover the costs in another state. Our contract clearly says on page two that "the price on this agreement does not include any costs involved for relocating the equipment". We do in some...
cases go and disconnect the customers equipment at no charge so they can move it with them. Even though our copies of the contract say nothing about a free disconnect, we did go remove their equipment at no charge to them. Copies of our agreement are available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was clearly written in our contract that they would cover the cost of disconnect and re installation in another state. The Unit was bought March 2014 and we told the the salesman that we were would be moving within a year. He then agreed to put in our contract that they would cover the cost within 18 months of installation.
Lifetime Solutions staff and technicians have always been great to work with. When our system was installed 2 years ago the installer did an excellent job. Our maintenance service tech's are very professional and explain everything we need to know, and take the time to make sure we are comfortable with the system.
TH TEAM WAS VERY PROFESSIOMAL AND COMPLETED SERVICE IN A TIMELY MANNER. I WOULD RECOMMEND THIS COMPANY TO FRIENDS
Jim was great! very professional and friendly. I will defiantly do business with lifetime solutions because of Jim!