I'd like to recognize Jim M [redacted] for his excellent service today on our system! He was very knowledgeable and politeThank you for correcting the couple issues today
Always a pleasure doing business with this companyThey will bend over backwards to make their customers happyI have had a couple of problems over the past year, and they came quickly to address themAlso explained why it was happeningI am very pleased with them
Ray was a shining star in world today where good customer service is hard to findHe was so helpful and took the time to explain every thing he as doingHe of course also took care of my problemThank you RayAnd thank you lifetime solutions for hiring people like him
Martin was here to perform the required visit Martin is always on time and performs work correctly We always appreciate his kind and professional attitude
I had excellent from service from MrRay H [redacted] He was punctual, polite, very professional, and explained and answered all of my questions He was fast and knowledgeable in what he was doing Thank you for your sevirvice
Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ Mrs [redacted] was not aware that the company she originally purchased the RainSoft product from in Ohio and our company, Lifetime Solutions are unrelated companies, we just sell the same productHowever the RainSoft products do carry a legitimate lifetime warranty and since it was reinstalled in California years ago, we will honor that warrantyI believe at this point she is satisfied with what we intend to do Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) A manager of the company called me last Thursday on Oct20thHe promised he would get a service man to call me that day but no one called until FridayI spoke with the service man on Friday and scheduled an appointment for him to come out Today, Thursday, October 30thI warned him the machine is a mess and is still leaking into the green mushy pool around itHe said the head probably needs to be replaced, but I told him the whole thing might need to be replaced because the body is leaking tooNot the separate unit that is the salt container, but the actual filter of the machine is leakingI am still not happy after the conversation, and actions speak louder than wordsI will see how today goes and what repairs can be made and I will keep updating this complaint Final Consumer Response / [redacted] (2000, 11, 2014/11/03) */ Lifetime Solutions Called me Friday morning and scheduled an appointment with us on Saturday morningI spoke with [redacted] who was extremely understanding and accommodating going above and beyond to make sure that [redacted] would take care of us on SaturdayHe called to tell us we would be getting a brand new valve and filter, pretty much a brand new machineWe had forwarded photos of the old machine on Friday and he said it might be too bad to salvageHe installed the brand new machine and so far it works like a dreamHe cleaned up the sludge and mess from the other old machine and took everything awayHe was courteous and efficient and we are very happy with the new water softener! Thank you all so much for making amends and taking the extra time and patience to make sure a customer was happyI am very satisfied with the results and would like to withdraw my initial complaint
The customer service with this company is terribleI have had the system for years nowOnce a year, the system requires maintenance and filter changesThe first time I made an appointment, the technician did not show upI called the customer service representative and she stated that the technician was just running lateI called again about an hour later and she stated that they are insufficiently staffed and the technician would not be able to make it out that dayI wasted a vacation day from work waiting on the technicianI rescheduled the appointment and took another day off workThe day of the appointment I waited at home between the indicated hours of my appointmentThe technician once again did not showI called the customer service representative once again and she told me he would be an hour lateThe tech did finally show up and performed the maintenanceThe customer service representative stated that she was sorry for the inconvenience I told her that service like that is unacceptableShe offered us a discount on our next serviceOne year later I called and set up another maintenance appointmentI waited once again for the technicianHe did not show up with in the allotted time frameI called the representative once again and told her this is the same thing that happened last timeShe told me they would try and get ahold of himHe finally showed up, minutes lateThe rain soft water filtration system is goodI am happy with the productThey vender is terriblePoor customer service and high prices compared to other vendors
Tommy Mcame to work on maintenance neededHe was very professional and patientHe explain how to care for our Rain Soft productHe cleaned up after working underneath the kitchen sinkI would recommend this company to my family and friends
I use Lifetime Solutions, Incfor my Rainsoft whole house water conditioning systemI have had the water filtration system and utilized Lifetime Solutions for over yearsThey keep my system operating at peak conditionThey provide all service from routine preventive maintenance to moving your system when you change to a new homeI have been lucky enough to be helped by Michelle Weach time I callShe is always completely professional, while at the same time making you feel like you're an old friendSuch a pleasure to deal with a customer service representative who possesses outstanding people skillsMy technician during the last scheduled maintenance call was Lakyn SAgain, someone who is completely professional, while being a friendly and highly knowledgeable technicianI offer my highest recommendation for both Michelle and Lakyn along with recommending Lifetime Solutions to anyone looking for professional water treatment systems for their home
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ The issue has been resolved the consumer just needs to contact Home Depot Citi BankThe charge of the interest has been removedConsumer still has until December 13, to pay off without interest for this charge
Martin was very professional and helpful in explaining how to flush the system I finally understand ThanksI look forward to having him as my service rep again
Martin came to my home to service my water purification system He called me in advance of my appointment, showed up on time and was very courteous He completed the inspection and servicing of my water system He answered questions, informed me of his findings and was professional throughout his visit
James fixed water softener with one visit and spent time you explain maintenance
I'd like to recognize Jim M [redacted] for his excellent service today on our system! He was very knowledgeable and politeThank you for correcting the couple issues today
Always a pleasure doing business with this companyThey will bend over backwards to make their customers happyI have had a couple of problems over the past year, and they came quickly to address themAlso explained why it was happeningI am very pleased with them
PROFESSIONAL,POLIITE AND ONTIME
Ray was a shining star in world today where good customer service is hard to findHe was so helpful and took the time to explain every thing he as doingHe of course also took care of my problemThank you RayAnd thank you lifetime solutions for hiring people like him
Martin was here to perform the required visit Martin is always on time and performs work correctly We always appreciate his kind and professional attitude
I had excellent from service from MrRay H [redacted] He was punctual, polite, very professional, and explained and answered all of my questions He was fast and knowledgeable in what he was doing Thank you for your sevirvice
MrG [redacted] was very informative and niceChecked our system at a timely manner
Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ Mrs [redacted] was not aware that the company she originally purchased the RainSoft product from in Ohio and our company, Lifetime Solutions are unrelated companies, we just sell the same productHowever the RainSoft products do carry a legitimate lifetime warranty and since it was reinstalled in California years ago, we will honor that warrantyI believe at this point she is satisfied with what we intend to do Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) A manager of the company called me last Thursday on Oct20thHe promised he would get a service man to call me that day but no one called until FridayI spoke with the service man on Friday and scheduled an appointment for him to come out Today, Thursday, October 30thI warned him the machine is a mess and is still leaking into the green mushy pool around itHe said the head probably needs to be replaced, but I told him the whole thing might need to be replaced because the body is leaking tooNot the separate unit that is the salt container, but the actual filter of the machine is leakingI am still not happy after the conversation, and actions speak louder than wordsI will see how today goes and what repairs can be made and I will keep updating this complaint Final Consumer Response / [redacted] (2000, 11, 2014/11/03) */ Lifetime Solutions Called me Friday morning and scheduled an appointment with us on Saturday morningI spoke with [redacted] who was extremely understanding and accommodating going above and beyond to make sure that [redacted] would take care of us on SaturdayHe called to tell us we would be getting a brand new valve and filter, pretty much a brand new machineWe had forwarded photos of the old machine on Friday and he said it might be too bad to salvageHe installed the brand new machine and so far it works like a dreamHe cleaned up the sludge and mess from the other old machine and took everything awayHe was courteous and efficient and we are very happy with the new water softener! Thank you all so much for making amends and taking the extra time and patience to make sure a customer was happyI am very satisfied with the results and would like to withdraw my initial complaint
The customer service with this company is terribleI have had the system for years nowOnce a year, the system requires maintenance and filter changesThe first time I made an appointment, the technician did not show upI called the customer service representative and she stated that the technician was just running lateI called again about an hour later and she stated that they are insufficiently staffed and the technician would not be able to make it out that dayI wasted a vacation day from work waiting on the technicianI rescheduled the appointment and took another day off workThe day of the appointment I waited at home between the indicated hours of my appointmentThe technician once again did not showI called the customer service representative once again and she told me he would be an hour lateThe tech did finally show up and performed the maintenanceThe customer service representative stated that she was sorry for the inconvenience I told her that service like that is unacceptableShe offered us a discount on our next serviceOne year later I called and set up another maintenance appointmentI waited once again for the technicianHe did not show up with in the allotted time frameI called the representative once again and told her this is the same thing that happened last timeShe told me they would try and get ahold of himHe finally showed up, minutes lateThe rain soft water filtration system is goodI am happy with the productThey vender is terriblePoor customer service and high prices compared to other vendors
Service was excellent I highly recommend
Martin G came to the house was very helpful very knowledgable and was very pleasant to have and respectful
Tommy Mcame to work on maintenance neededHe was very professional and patientHe explain how to care for our Rain Soft productHe cleaned up after working underneath the kitchen sinkI would recommend this company to my family and friends
They did a great jobWere on time
I use Lifetime Solutions, Incfor my Rainsoft whole house water conditioning systemI have had the water filtration system and utilized Lifetime Solutions for over yearsThey keep my system operating at peak conditionThey provide all service from routine preventive maintenance to moving your system when you change to a new homeI have been lucky enough to be helped by Michelle Weach time I callShe is always completely professional, while at the same time making you feel like you're an old friendSuch a pleasure to deal with a customer service representative who possesses outstanding people skillsMy technician during the last scheduled maintenance call was Lakyn SAgain, someone who is completely professional, while being a friendly and highly knowledgeable technicianI offer my highest recommendation for both Michelle and Lakyn along with recommending Lifetime Solutions to anyone looking for professional water treatment systems for their home
Final Consumer Response / [redacted] (2000, 5, 2014/08/29) */ I would like to put this on hold, I think they might be willing to make things right
Henry did a great job, answered all my questions, new his job well and a very good asset for Lifetime Solutions
Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ The issue has been resolved the consumer just needs to contact Home Depot Citi BankThe charge of the interest has been removedConsumer still has until December 13, to pay off without interest for this charge
Martin was very professional and helpful in explaining how to flush the system I finally understand ThanksI look forward to having him as my service rep again
Martin came to my home to service my water purification system He called me in advance of my appointment, showed up on time and was very courteous He completed the inspection and servicing of my water system He answered questions, informed me of his findings and was professional throughout his visit