Tony from Lifetime Solutions was a awesome service proHe answered all my questions and completed the service quickly so I could get on with me dayI have been using this company for a long time for most of my service needsHands down the best company in my option in the High Desert
Initial Business Response / [redacted] (1000, 9, 2016/01/06) */ On 10/12/15 [redacted] & [redacted] purchased a [redacted] system through an in-home water test promotion through The [redacted] ***. Our records indicate that we installed the system on 10/13/15. We sent a technician to the home on 10/17/15 due... to the system not working properly. The technician replaced the necessary parts for the system to work properly. On 11/5/15 we did a follow-up Quality Control call, at which time the customer expressed that they felt the water pressure was lower than usual. We responded by sending technician to the home to test the water as well as the water pressure, to make sure the equipment was giving them the quality of water it was suppose to as well as deal with any water pressure issues. The notes indicate that all tests show that the water quality is excellent. We increased pressure in the drinking system to give a better flow to the ice maker, and adjusted the water pressure regulator on the home to give them a better quality of pressure throughout the home. Mr. & Mrs. [redacted] informed us that they wanted to pay a [redacted] restocking fee (15%) to have the equipment removed from their home. This restocking fee doesn't apply to this type of equipment that cannot be resold as new. In regards to this type of water system it is very much like investing in a new car. After it's been owned and driven for a while, the dealer cannot simply restock the vehicle as new. In this case, because of our contract with The [redacted] we are not able to even offer used equipment as an option so our losses as a business become tremendous. We certainly want [redacted] and [redacted] to be happy with their purchase, and commit to doing whatever's necessary on our part to deliver good quality on what they purchased; but realize this may not be possible. The last conversation our Service Manager had with them, Mrs. [redacted] said that the system was working fine, but they referenced back to the ice maker, cloths, & taste. He explained that we are committed to resolving any issues they feel they are having as a customer, but she stated they are only interested in a refund. At that, because a refund is not really an option, we offered a buy back; however, due to voided warranties, unsellable equipment, installation parts and wages, our unrecoverable expenses add up to $2,549.65. That was our last contact with the customer, which was through The [redacted] ***. Sincerely, Lifetime Solutions, Inc. Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I, [redacted] am submitting a response to Lifetime Solutions on January 7, 2016. Below are a list of reasons why I refuse to pay the $2,549.65, due to the contract clearly stating they charge a 15% restocking fee, unless this was a special order. . 1. Since we've gotten this water softener installed, there have been many things that have happened to my and my families health. My husband and my mouth has been extremely dry and we have both developed burn blisters on our tongues. Upon doctors orders, we stopped drinking the installed water and start drinking bottled water, and both of our dry mouth and blisters went away. After a week I started drinking the installed water again, and immediately my dry mouth and burn blisters came back. These health problems were NOT an issue before I had the water softners installed. 2. Our refrigerator ice maker dispenser is no longer working. We called your company, they stated that to fix the problem, air needed to be pumped into my tank under the sink. Your company came out to my residence, pumped air in the tank and to date my ice maker still does NOT dispense ice. There were no issues with my ice machine on my refrigerator before I had the water softener installed. 3. Every time I wash clothes now, they must be washed twice. After the first wash, the water leaves a film on all of our clothes, so a second round of rinsing is needed to get them clean. This was not an issue prior to getting the water softener installed. And I used the detergent that they told me to use and also used it the way they told me to use it. After paying $7500 for your product, we are now forced to purchase water again through the [redacted] We are no longer drinking the water installed. All we want is for the product to be taken out of my house before any more health issue occur, anymore appliances break or anymore clothes are ruined. I am willing to pay $2000.00, which I think that is more than fair, to have this removed. Thank you so much for your time, [redacted] ***. Final Business Response / [redacted] (4000, 13, 2016/01/15) */ We are going to accept the $2000.00. Our office will contact the customers to make arrangements.
Martin has been the person who has come out to service our water softenerHe always has a smile and a very pleasant way about himselfHe is very informative and always explains all he work that he doesMartin always leaves my wife and I with a confident feeling that he has done a great job servicing our water softenerMartin is very approachable and has answered every question we have asked concerning our water softenerWe feel very blessed that we have had the opportunity to meet such a great person and to have Martin as our service technicianThank You Martin !!!!!
Technician Hector T [redacted] serviced our unit on 12-2- He was very efficient and thorough in explaining the test results He was also quite courteous and patient with our concerns and questions
Have water softener system with osmosis filter Phone contacts are very friendly, service is very friendly, product is tried and true When we moved, this company moved our system for us also Absolutely no issues with this company
Ray H [redacted] was very prompt, efficient thorough and courteous He explained everything along the way and made sure that we understood Ray cleaned up as he went and we were very pleased at the end of our service call [redacted]
Tommy was professional and knowledgable about the company product He was aware of my needs and answered all my questions I appreciated that he offered to cover his boots before entering my home He showed me before and after on he filters and made sure I knew how the product was working Thanks Tommy
We have been receiving services from Lifetime for our water softener for yearsAlways greeted by their courteous staff and we are pleased with the quality of the work
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ We did not and would not agree to install or cover the costs in another stateOur contract clearly says on page two that "the price on this agreement does not include any costs involved for relocating the equipment"We do in some cases go and disconnect the customers equipment at no charge so they can move it with themEven though our copies of the contract say nothing about a free disconnect, we did go remove their equipment at no charge to themCopies of our agreement are available upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was clearly written in our contract that they would cover the cost of disconnect and re installation in another stateThe Unit was bought March and we told the the salesman that we were would be moving within a yearHe then agreed to put in our contract that they would cover the cost within months of installation
Lifetime Solutions staff and technicians have always been great to work with When our system was installed years ago the installer did an excellent job Our maintenance service tech's are very professional and explain everything we need to know, and take the time to make sure we are comfortable with the system
I have rainsoft water and the specialist they sent me Henry L [redacted] was very informative and even though he took over soemone else route he was pleasant and attentive to my specific needs...thanks Rainsoft Lifetime Solutions I would definitely recommend you to my friend s
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In response to the complaint, We have scheduled an appton 3/25/at 4pmI have personally called and explained the contract with Mr [redacted] , He completely understands the contract, and is happy at this pointThe complaint was an unfortunate misunderstanding between the service technician and Mr [redacted] After going over the details he currently understands and wants to continue with the service plan Thank you, [redacted]
Tommy M [redacted] called the morning of 9/22/advising me he would be arriving between am and 1pmHe later called advising me that he was running a bit late and would arrive closer to 1:pmI unexpectantly needed to leave at about 1:pm, but my son was homeUpon my return, between 2:and 3:pm I was informed Tommy had performed additional work, which previous technicians had not, resulting in improved water flow from my refrigerator door water dispenserAccording to my son, Tommy was friendly, courteous, and professional
Ray came right on time for the appointment, and this was crucial because I had to leave for another appointment within the hourHe related to me over the phone how to prepare for his service call so this could help to expedite things, and it did! Ray completed the maintenance and servicing quickly, but thoroughly, and was courteous and pleasant the entire timeI felt that Ray H [redacted] gave me his excellent service even though it was the end of a long day for him
Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ The system for Mr [redacted] was installed nearly two years ago and we had never been contacted by the customer about a leakWe just recently received a demand to pay for damages he claims were caused by usWe are going out today at no charge to access the situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) All they did was to send someone to check the mold under the cabinet they didn't even test the water to see if it's hard and haven't herd anything else from themTried to reach them said they were review it Final Business Response / [redacted] (4000, 9, 2014/07/24) */ On 7/9/we sent a service tech to the [redacted] residence to inspect the leak and water damage where we had installed a water system nearly two years priorThe leak clearly has nothing to do with the system we installedThe kitchen sink is separated from the cabinet base and much of the old caulking is goneAlso the kitchen faucet has a large gap where it was installed on the sinkNeither situation has anything to do with what we installedWhen water is running, it runs through both mentioned gaps and into the cabinetOur tech showed Mrs [redacted] the problem and took picturesWhen Mr [redacted] came home, he spoke with our installation manager ***Mr [redacted] claimed it had to be our water that eroded the caulk away (this claim is not even remotely a possibility) [redacted] suggested that he needs to get someone out to reinstall his sink and faucet as soon as possible before further damage occurs
This past Holiday weekend we had a problem with our system under our sinkIt stopped giving water from the fresh drinking water spout and from our refrigerator I called and left a message to see when we could get service Our service man, James Mfrom Victorville, CA was booked for the day but went above and beyond by stopping by our home on his way back to Victorville He was professional, courteous, and friendly He fixed the problem in no time My husband and I feel that this was exceptional customer service from the person
Very kind and efficient staff! They take care of their customers
Tony from Lifetime Solutions was a awesome service proHe answered all my questions and completed the service quickly so I could get on with me dayI have been using this company for a long time for most of my service needsHands down the best company in my option in the High Desert
Initial Business Response / [redacted] (1000, 9, 2016/01/06) */ On 10/12/15 [redacted] & [redacted] purchased a [redacted] system through an in-home water test promotion through The [redacted] ***. Our records indicate that we installed the system on 10/13/15. We sent a technician to the home on 10/17/15 due... to the system not working properly. The technician replaced the necessary parts for the system to work properly. On 11/5/15 we did a follow-up Quality Control call, at which time the customer expressed that they felt the water pressure was lower than usual. We responded by sending technician to the home to test the water as well as the water pressure, to make sure the equipment was giving them the quality of water it was suppose to as well as deal with any water pressure issues. The notes indicate that all tests show that the water quality is excellent. We increased pressure in the drinking system to give a better flow to the ice maker, and adjusted the water pressure regulator on the home to give them a better quality of pressure throughout the home. Mr. & Mrs. [redacted] informed us that they wanted to pay a [redacted] restocking fee (15%) to have the equipment removed from their home. This restocking fee doesn't apply to this type of equipment that cannot be resold as new. In regards to this type of water system it is very much like investing in a new car. After it's been owned and driven for a while, the dealer cannot simply restock the vehicle as new. In this case, because of our contract with The [redacted] we are not able to even offer used equipment as an option so our losses as a business become tremendous. We certainly want [redacted] and [redacted] to be happy with their purchase, and commit to doing whatever's necessary on our part to deliver good quality on what they purchased; but realize this may not be possible. The last conversation our Service Manager had with them, Mrs. [redacted] said that the system was working fine, but they referenced back to the ice maker, cloths, & taste. He explained that we are committed to resolving any issues they feel they are having as a customer, but she stated they are only interested in a refund. At that, because a refund is not really an option, we offered a buy back; however, due to voided warranties, unsellable equipment, installation parts and wages, our unrecoverable expenses add up to $2,549.65. That was our last contact with the customer, which was through The [redacted] ***. Sincerely, Lifetime Solutions, Inc. Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I, [redacted] am submitting a response to Lifetime Solutions on January 7, 2016. Below are a list of reasons why I refuse to pay the $2,549.65, due to the contract clearly stating they charge a 15% restocking fee, unless this was a special order. . 1. Since we've gotten this water softener installed, there have been many things that have happened to my and my families health. My husband and my mouth has been extremely dry and we have both developed burn blisters on our tongues. Upon doctors orders, we stopped drinking the installed water and start drinking bottled water, and both of our dry mouth and blisters went away. After a week I started drinking the installed water again, and immediately my dry mouth and burn blisters came back. These health problems were NOT an issue before I had the water softners installed. 2. Our refrigerator ice maker dispenser is no longer working. We called your company, they stated that to fix the problem, air needed to be pumped into my tank under the sink. Your company came out to my residence, pumped air in the tank and to date my ice maker still does NOT dispense ice. There were no issues with my ice machine on my refrigerator before I had the water softener installed. 3. Every time I wash clothes now, they must be washed twice. After the first wash, the water leaves a film on all of our clothes, so a second round of rinsing is needed to get them clean. This was not an issue prior to getting the water softener installed. And I used the detergent that they told me to use and also used it the way they told me to use it. After paying $7500 for your product, we are now forced to purchase water again through the [redacted] We are no longer drinking the water installed. All we want is for the product to be taken out of my house before any more health issue occur, anymore appliances break or anymore clothes are ruined. I am willing to pay $2000.00, which I think that is more than fair, to have this removed. Thank you so much for your time, [redacted] ***. Final Business Response / [redacted] (4000, 13, 2016/01/15) */ We are going to accept the $2000.00. Our office will contact the customers to make arrangements.
Martin has been the person who has come out to service our water softenerHe always has a smile and a very pleasant way about himselfHe is very informative and always explains all he work that he doesMartin always leaves my wife and I with a confident feeling that he has done a great job servicing our water softenerMartin is very approachable and has answered every question we have asked concerning our water softenerWe feel very blessed that we have had the opportunity to meet such a great person and to have Martin as our service technicianThank You Martin !!!!!
Service call was completed satisfactorily
Technician Hector T [redacted] serviced our unit on 12-2- He was very efficient and thorough in explaining the test results He was also quite courteous and patient with our concerns and questions
Henry arrived when he said he would, and did an excellent jobHe let me know everything he was doing, and was very professional
Have water softener system with osmosis filter Phone contacts are very friendly, service is very friendly, product is tried and true When we moved, this company moved our system for us also Absolutely no issues with this company
Ray H [redacted] was very prompt, efficient thorough and courteous He explained everything along the way and made sure that we understood Ray cleaned up as he went and we were very pleased at the end of our service call [redacted]
Tommy was professional and knowledgable about the company product He was aware of my needs and answered all my questions I appreciated that he offered to cover his boots before entering my home He showed me before and after on he filters and made sure I knew how the product was working Thanks Tommy
We have been receiving services from Lifetime for our water softener for yearsAlways greeted by their courteous staff and we are pleased with the quality of the work
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ We did not and would not agree to install or cover the costs in another stateOur contract clearly says on page two that "the price on this agreement does not include any costs involved for relocating the equipment"We do in some cases go and disconnect the customers equipment at no charge so they can move it with themEven though our copies of the contract say nothing about a free disconnect, we did go remove their equipment at no charge to themCopies of our agreement are available upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was clearly written in our contract that they would cover the cost of disconnect and re installation in another stateThe Unit was bought March and we told the the salesman that we were would be moving within a yearHe then agreed to put in our contract that they would cover the cost within months of installation
Lifetime solutions and Ray Hwere very helpful with our yearly maintenance He checked the systems and explained everything to me
Lifetime Solutions staff and technicians have always been great to work with When our system was installed years ago the installer did an excellent job Our maintenance service tech's are very professional and explain everything we need to know, and take the time to make sure we are comfortable with the system
I have rainsoft water and the specialist they sent me Henry L [redacted] was very informative and even though he took over soemone else route he was pleasant and attentive to my specific needs...thanks Rainsoft Lifetime Solutions I would definitely recommend you to my friend s
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In response to the complaint, We have scheduled an appton 3/25/at 4pmI have personally called and explained the contract with Mr [redacted] , He completely understands the contract, and is happy at this pointThe complaint was an unfortunate misunderstanding between the service technician and Mr [redacted] After going over the details he currently understands and wants to continue with the service plan Thank you, [redacted]
Tommy M [redacted] called the morning of 9/22/advising me he would be arriving between am and 1pmHe later called advising me that he was running a bit late and would arrive closer to 1:pmI unexpectantly needed to leave at about 1:pm, but my son was homeUpon my return, between 2:and 3:pm I was informed Tommy had performed additional work, which previous technicians had not, resulting in improved water flow from my refrigerator door water dispenserAccording to my son, Tommy was friendly, courteous, and professional
Ray came right on time for the appointment, and this was crucial because I had to leave for another appointment within the hourHe related to me over the phone how to prepare for his service call so this could help to expedite things, and it did! Ray completed the maintenance and servicing quickly, but thoroughly, and was courteous and pleasant the entire timeI felt that Ray H [redacted] gave me his excellent service even though it was the end of a long day for him
Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ The system for Mr [redacted] was installed nearly two years ago and we had never been contacted by the customer about a leakWe just recently received a demand to pay for damages he claims were caused by usWe are going out today at no charge to access the situation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) All they did was to send someone to check the mold under the cabinet they didn't even test the water to see if it's hard and haven't herd anything else from themTried to reach them said they were review it Final Business Response / [redacted] (4000, 9, 2014/07/24) */ On 7/9/we sent a service tech to the [redacted] residence to inspect the leak and water damage where we had installed a water system nearly two years priorThe leak clearly has nothing to do with the system we installedThe kitchen sink is separated from the cabinet base and much of the old caulking is goneAlso the kitchen faucet has a large gap where it was installed on the sinkNeither situation has anything to do with what we installedWhen water is running, it runs through both mentioned gaps and into the cabinetOur tech showed Mrs [redacted] the problem and took picturesWhen Mr [redacted] came home, he spoke with our installation manager ***Mr [redacted] claimed it had to be our water that eroded the caulk away (this claim is not even remotely a possibility) [redacted] suggested that he needs to get someone out to reinstall his sink and faucet as soon as possible before further damage occurs
This past Holiday weekend we had a problem with our system under our sinkIt stopped giving water from the fresh drinking water spout and from our refrigerator I called and left a message to see when we could get service Our service man, James Mfrom Victorville, CA was booked for the day but went above and beyond by stopping by our home on his way back to Victorville He was professional, courteous, and friendly He fixed the problem in no time My husband and I feel that this was exceptional customer service from the person