I have been informed that there is not just an issue with [redacted]'s order, but it is an issue that is affecting the entire job. The managers and account specialists are working diligently to get the matter resolved but it is going to take some...
time. A customer service representative has reached out to [redacted] and spoke to them about the issue. A refund is being provided to [redacted]. We will continue to send updates as they are received.
I have been informed by our customer service representative that our lab showed that a picture package order had been sent to Ms. [redacted], but there was no indication of receipt of the order. The photos are being reprinted and will be expedited to Ms. [redacted]. The order will...
be shipped with a tracking number so we can follow the status. Our customer service representative has contacted Ms. [redacted] to inform her of the actions that are being taken. Customer service will follow up with Ms. [redacted] in approximately one week to confirm receipt of the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.yes, thank you very much. I am looking forward to a better product. It is a shame that this could not have been handled better without the help of the Revdex.com!thank you,[redacted]
I have been informed by our customer service representative that Ms. [redacted]'s order has been placed and a refund has been issued. Ms. [redacted] can expect to receive her order in approximately 10-14 days. Our customer service representative will follow up with Ms. [redacted] in approximately 2...
I have been informed by our customer service manager that she spoke with Ms. [redacted] and explained to Ms. [redacted] how to locate her downloaded images. The customer service manager also informed Ms. [redacted] that a refund would go back onto her charge card...
for the image that was blurry. The customer service manager also gave Ms. [redacted] her telephone number because even though Ms. [redacted] placed a duplicate order, she realized that some of the images aren't duplicates. The customer service manager advised Ms. [redacted] to give her a call if she decided she wants to exchange or return any images.
rejecting this response because: I did NOT receive the photos on Wed. June 1st via Fed -Ex. Attached is a picture of the package I received on Saturday afternoon, June 4th in my mail box with stamps and no postmark. I am satisfied with the photos, I just wanted to let you know the were not delivered FED EX.But as of today, Friday, June 10, 2016, I still have not received the refund of $27.00. I had asked to leave the case open until I have received both things, I have received photos, still waiting on refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Joe from Lifetouch has notified me that they have shipped out the photo and it should arrive to me on Monday. He provided me with a tracking number. Although I should note that I have not yet seen the photo and make certain it is the correct one, I am responding to resolve the complaint based on the good faith effort by Lifetouch Inc.I would like to end by thanking you for your help and intervention in this matter.[redacted]
I have been informed by our customer service representative that they have made contact with Mr. [redacted] and an order is being placed for a CD along with a credit being issued to Mr. [redacted] credit card in the amount of $25. Our customer service representative will check back with Mr....
[redacted] next week to confirm receipt of the CD, which Mr. [redacted] can expect to receive on or about July 11th.
I have been informed by our customer service representative that they received a call back from Ms. [redacted] and she provided the information that was needed in order to find the images of her children. An order has been placed for the two children whose picture packages she did not...
receive. A sheet of wallet size photos was also ordered for these two children, but they are being processed at no charge to Ms. [redacted]. The customer service representative has requested the images be shipped to arrive by December 12, 2016.
I have been informed that there is not just an issue with [redacted]'s order, but it is an issue that is affecting the entire job. The managers and account specialists are working diligently to get the matter resolved but it is going to take some...
time. A customer service representative has reached out to [redacted] and spoke to them about the issue. A refund is being provided to [redacted]. We will continue to send updates as they are received.
I have been informed by our customer service representative that our lab showed that a picture package order had been sent to Ms. [redacted], but there was no indication of receipt of the order. The photos are being reprinted and will be expedited to Ms. [redacted]. The order will...
be shipped with a tracking number so we can follow the status. Our customer service representative has contacted Ms. [redacted] to inform her of the actions that are being taken. Customer service will follow up with Ms. [redacted] in approximately one week to confirm receipt of the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.yes, thank you very much. I am looking forward to a better product. It is a shame that this could not have been handled better without the help of the Revdex.com!thank you,[redacted]
I have been informed by our customer service representative that Ms. [redacted]'s order has been placed and a refund has been issued. Ms. [redacted] can expect to receive her order in approximately 10-14 days. Our customer service representative will follow up with Ms. [redacted] in approximately 2...
weeks to confirm receipt of her order.
I have been informed by our customer service manager that she spoke with Ms. [redacted] and explained to Ms. [redacted] how to locate her downloaded images. The customer service manager also informed Ms. [redacted] that a refund would go back onto her charge card...
for the image that was blurry. The customer service manager also gave Ms. [redacted] her telephone number because even though Ms. [redacted] placed a duplicate order, she realized that some of the images aren't duplicates. The customer service manager advised Ms. [redacted] to give her a call if she decided she wants to exchange or return any images.
I am...
rejecting this response because: I did NOT receive the photos on Wed. June 1st via Fed -Ex. Attached is a picture of the package I received on Saturday afternoon, June 4th in my mail box with stamps and no postmark. I am satisfied with the photos, I just wanted to let you know the were not delivered FED EX.But as of today, Friday, June 10, 2016, I still have not received the refund of $27.00. I had asked to leave the case open until I have received both things, I have received photos, still waiting on refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Joe from Lifetouch has notified me that they have shipped out the photo and it should arrive to me on Monday. He provided me with a tracking number. Although I should note that I have not yet seen the photo and make certain it is the correct one, I am responding to resolve the complaint based on the good faith effort by Lifetouch Inc.I would like to end by thanking you for your help and intervention in this matter.[redacted]
I have been informed by our customer service representative that they have made contact with Mr. [redacted] and an order is being placed for a CD along with a credit being issued to Mr. [redacted] credit card in the amount of $25. Our customer service representative will check back with Mr....
[redacted] next week to confirm receipt of the CD, which Mr. [redacted] can expect to receive on or about July 11th.
I have been informed by our customer service representative that they received a call back from Ms. [redacted] and she provided the information that was needed in order to find the images of her children. An order has been placed for the two children whose picture packages she did not...
receive. A sheet of wallet size photos was also ordered for these two children, but they are being processed at no charge to Ms. [redacted]. The customer service representative has requested the images be shipped to arrive by December 12, 2016.