Ticket ID: WSCLJThank You - Revdex.com Complaint ID # 12512812[redacted]Thank you Mr. [redacted] for your help with my dispute.Sincerely,[redacted]-- [redacted]
We would like to apologize to Ms. [redacted] for the problem we caused her. We had no intention of doing anything wrong. Some banks/lenders will not finance a vehicle that has a 25% damage disclosure. [redacted] is one of those banks. Our Finance office felt that ** [redacted] would make a loan on...
the car so we sent her application to them. We should have asked Ms. [redacted] for her okay, but we were just trying to help get a lender to finance the car for her. ** [redacted] said they would remove the inquiry from her record if we would send them a letter. (Attached). They said it could take up to 30 days for it to come off.Again I am sorry for the issue we caused. Jerry M[redacted]
Please accept this as confirmation that we received the complaint from your office regarding [redacted] and his billing and collection issues. (ID#[redacted]) Mr. [redacted] was upset that he had paid for his subscription to the Columbus Dispatch for six months, and was not credited for five weeks of the...
payment. He contacted our Customer Service and was told that this was because of Premium Edition charges on his account. After reviewing Mr. [redacted]s account it was evident that the premium edition charges had changed his expiration date. The Columbus Dispatch publishes several premium editions throughout the year. These issues contain exclusive and valuable information that cannot be found anywhere else. All print subscribers receive these editions for just an additional charge up to $3.00 for each premium edition published and delivered during the subscription term. Mr. [redacted] was not charged $4.00 for any of these editions. This charge accelerates the expiration date of the term when a premium edition is published. Full details on premium editions are on subscriber invoices and on our website dispatch.com/termsofsale. We understand the frustration Mr. [redacted] experienced as his expiration date changed from what he expected. To resolve the issue, we have credited back the costs he was charged for the premium editions and excluded him from any further charges for these. At this time he will still receive these editions, but again, there will be no charges for these on his account. I reached out to Mr. [redacted] and spoke with his wife. I explained the resolution, and she was agreeable to this. An additional credit was applied for a missed delivery and the account is now paid through 10-28-17. I left my direct number should she or her husband need any further information. We hope this resolution is satisfactory to all, and if you should have any further concerns, please feel free to contact me. Thank you.
8-12-
Dear Ms[redacted]
Please accept this email as confirmation that we are in
receipt of your complaint to Revdex.com concerning the selling
practices of the Columbus DispatchWe are very sorry for the frustration you
have had to endure by receiving
unwanted, unsolicited phone calls asking you to
subscribe to our newspaperThis is not how we intend to treat our customers,
and again apologize for the inconvenience this has caused you
When reviewing your account, it was noted that there is no
phone number associated with it; only an email addressWe will be happy to
place the phone number you are receiving these calls on, on our Do Not Call
list immediately, if you will send it to usWould it be possible to either
e-mail me with the phone number in question, or call me personally at XXX-XXX-XXXX? If I am not available, anyone who takes the
call will be able to assist you
We appreciate your contacting us and making us aware of this
problemWe thank you for your patience as we work to resolve this
Thank you
Dear Ms [redacted],
Please accept this as
confirmation
that we are in receipt of your complaint to the Revdex.com
regarding your delivery/billing issuesWe apologize for any misunderstandings
that have occurred, and the inconvenience you have experienced
When reviewing your account it was
noted that when you originally subscribed for the Wednesday/Weekend package,
your payment of brought your paid through date to 7-15-Your account
was originally set up to automatically renew, which resulted in your credit
card being charged the $that you disputedThat charge was credited back
to you by your bank
With regard to the $7.99,
unless there is a specific note placed on the account to stop the
subscription at the expiration date, it is our policy to extend the
grace period for daysThis is noted on the billing invoices we send out
prior to the paid through dateThis is to ensure our subscribers don't miss
their daily newspaper, even if a bill or payment has been overlooked by mistake
or crossed in the mail Most companies, such as magazines, cable or
telephone providers, extend this same courtesy so customers do not see an
interruption in service
We sincerely apologize for the
aggravation and frustration caused by this situation, and completely
understand that we do have subscribers who choose not to continue service with
us. The charge was removed from your account on 8-14-which
brought your balance to "0" This results in both charges being removed
from your account as requested
In addition, the field has also
been notified that you are no longer an active subscriber, and that no further
papers should be delivered
We hope this is agreeable
to you, and should you decide to subscribe again in the future, please contact
us and we will be happy to assist you in finding the best package available to
fit your needsShould you have any further questions or concerns, please
contact me directly @ XXXXXXXXX.Thank you
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you!
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
9-3-
Dear Ms[redacted],
Please accept this as
confirmation that we are in receipt of
your complaint to the Revdex.com regarding your customer service
issuesWe sincerely apologize for the delay in resolving this problem,
as well as the frustration this has caused youIt is our goal to provide our
customers with prompt and efficient service, which we failed to doThe
experience that you had is certainly not the way we intend to treat our
subscribers
In reviewing your account, we do see where you have not
received your papers a number of timesYour account has been credited for
those missed papers in the amount of $In addition, we have applied a
2-week credit of $to show you that we can provide the excellent service
you deserve This brings your new "paid through" date to 10-3-The
District Manager has been alerted to this ongoing situation, and it is our
understanding that he has spoken with you earlier todayAll of these actions
will generate detailed attention to your service
We appreciate your alerting us to this matterIt is this
type of situation that gives us the opportunity to improve our services
Should you need further assistance, or have any additional
concerns, please feel free to contact me directly at xxxxxxxxxxx
Thank you
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I appreciate your follow up and help in resolving the issues I have experienced.
Regards,
[redacted]
July 2nd,
2015
To Whom It
May Concern:
In reply to
the complaint received from [redacted] #[redacted], the carrier has
been informed to not deliver to this consumer. The District Manager contacted
the consumer and there was some confusion with the address/mailbox. We will
verify that there are no more deliveries at this address.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your help in the resolution of this matter. I will gladly accept the Premium editions or if I know someone else who can use any of the inserts contained in them other than myself, I will give them to another person or put them in the Clubhouse where I reside. I do hope that they will come up with a solution so people who have been long time customers can and do receive the Thanksgiving paper each and every year even in 2018 and beyond because as I mentioned, this paper is very, very important to many customers especially due to it being the paper with all the ads kicking off the Christmas holiday season. I would even be willing to pay for this edition as well as my Sunday only paper. Again, I think they should come up with a way to change their computer system program to reflect billing for Premium editions such as the Thanksgiving paper. If not, then I can always work out some other type of arrangement so as to receive it and extend my Sunday only paper by paying for one more Premium edition in order to get the Thanksgiving Day paper. Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
11-30-17Revdex.comRE: Complaint ID [redacted] against Gatehouse Media Ohio Holdings II, Inc. I received a letter from the Revdex.com today 11-30-17. I read the response from the above. They have an answer for everything. As I stated in my complaint when I called the Dispatch to complain the guy I spoke to on 10-24 or 10-25 typed it up. When I made the 2nd complaint call to Dispatch on 10-29-17 the service rep read the complaint word for word from when I called in 10-24 or 10-25 so now all of a sudden since I got the Revdex.com in they couldn't find the complaint?? They are totally lying. I took paper for years. To be treated by a huge company the way I was treated was totally wrong. I'm glad they settled on paying the $4.59 they claim I owe. The Dispatch has lost money and volume of their paper and think they can try and get some funds back by cheating others not me. I will never ever again take the paper again. I would be stupid knowing how they operate their business. As I said they lied, have an answer to all I complained of and seem to be angry I filed with Revdex.com again. I paid my bill always. I have no guilt period. I'm not dead for not taking the paper. Thank you Revdex.com for all your help.Sincerely [redacted]
We contacted the customer to discuss this situation and to apologize for all of the difficulties that they have had. We had been able to research this issue and found that a refund had finally been put in and shipped out on 2/19/18. We contacted the customer again today and they were able to confirm...
that they had received the refund check and everything was correct with it.
I am rejecting this response because:Attached copy of photo of Dispatch I received on Saturday, September 8, 2017 with a magazine in it titled "Everyday Heroes." This Everyday Heroes edition was offering people the chance to subscribe to this magazine. However, since I don't take the Saturday paper, and I Opted Out of Premium Editions EXCEPT Thanksgiving edition, I should not have received this paper. This is an example of what The Columbus Dispatch has been doing. There is a disconnect between people wanting Premium Editions and people not wanting them. However, as I mentioned previously, people don't have any control over what they can and cannot get when it was owned by the Wolfe Family. This change has only been since the new company bought out the Dispatch.Also, even after speaking with Manny on 8-22-17 and Orlando on 8-31-17, I still received a bill showing Paid Thru Date of 9/9/17 NOT 9/17/17. Please see attached photo of last bill I paid on 6-28-17 showing on back of bill about charge for Premium Editions and then note attached photo of back of bill with Paid Thru Date of 9-9-17 where without further notice cost of Premium Editions increased again. From speaking with other neighbors, a lot of people don't even look on the back of the bill and one of my neighbor's ended up owing a considerable amount of money over her regular monthly price for the daily paper.My solution to this problem is I don't want to receive any papers other than the Sunday paper as indicated on my bills (and if it's a Premium edition for whatever reason the Dispatch decides to make it that by adding something to it) then I will not owe over and above what I pay for my weekly Sunday paper, and also, I want the Thanksgiving paper as I have always gotten in years past. I think the Dispatch owes it to their long time customers to be able to provide the Thanksgiving paper as a Thank You for taking the paper. This was how it always was and most of the ads in this edition because it's the biggest holiday starting off the Christmas season, many advertisers already pay for those ads which are in it. If other holiday papers, such as July 4th, Memorial Day, etc. are considered Premium editions, then I want Opted Out. As I stated previously, if they had reached out to people and allowed them to choose what paper(s) they wish to receive this wouldn't have become such an issue. What happened with my neighbor was the Dispatch stopped her paper suddenly because she was behind on her account because of these "so-called Premium editions" which because it was in such fine print on the back of the bill she didn't notice it and she owed a fair amount of back money because of this. In conclusion, if the carrier is going to deliver Premium editions and someone has Opted Out, then the customer shouldn't have to have that added on to their normal bill amount or shorten their subscription length. While I understand some people may not mind this, I do because I'm on a fixed income and lastly, as most businesses do, you only get billed for what you receive or subscribe to not something that some unknown person thought would be a good idea to add to the Dispatch and then in fine print on back keep changing the cost, not giving enough detail as to what makes up Premium editions, etc.Regards,
[redacted]
We have been in contact with Mrs[redacted] and
provided
copies of the bills sent out and the payments madeWe also explained how the past
due balance occurred as a result of incomplete payments being made
In addition, to show the commitment to providing excellent
service to our subscribers, and to help alleviate some of the frustration she
endured, we credited the account for the amount owed and brought the account to
"0" balanceThis eliminates any further billing or collection and leaves the
account in good standing
Mrs[redacted] has my direct number and email should she have
any further questions
Thank you
Initial Business Response /* (1000, 5, 2016/01/07) */
I have been informed by our customer service representative that Ms. [redacted] supplied customer service with a proof sheet that allowed them to locate her child's image. Customer service then contacted our lab and the package was shipped to Ms....
[redacted] yesterday. Customer service will check back with Ms. [redacted] next week to confirm receipt of the order and to confirm she is satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As stated above, I was contacted and informed of my refund and I have already received my portraits as promised. I am satisfied and I do regret it had to come this far. I am extremely grateful of the swift response and action taken to fix the issue.
I have been informed by our customer service representative that she spoke with Mr. [redacted] and advised him that a CD was being remade that would contain the 12 images. The customer service representative also informed Mr. [redacted] that a new frame was ordered and that it would be...
inspected by the customer service representative before it ships and also a 25% credit was issued towards their order so the [redacted]'s will see a credit of $42.54 on their credit card.
We have made multiple attempts to contact Mrs. [redacted] by phone but we have not been able to get a hold of them. We have left voice messages with direct contact information for them to get back to us. We have also emailed Mrs. [redacted] letting them know that their package shipped on 12/7/17 and if it has...
not already arrived it should be there any day now. We have also gone ahead and processed a full refund of $20.40 for the inconvenience.If Mrs. [redacted] still needs assistance we will be happy to help if they want to contact us back.
Ticket ID: WSCLJThank You - Revdex.com Complaint ID # 12512812[redacted]Thank you Mr. [redacted] for your help with my dispute.Sincerely,[redacted]-- [redacted]
We would like to apologize to Ms. [redacted] for the problem we caused her. We had no intention of doing anything wrong. Some banks/lenders will not finance a vehicle that has a 25% damage disclosure. [redacted] is one of those banks. Our Finance office felt that ** [redacted] would make a loan on...
the car so we sent her application to them. We should have asked Ms. [redacted] for her okay, but we were just trying to help get a lender to finance the car for her. ** [redacted] said they would remove the inquiry from her record if we would send them a letter. (Attached). They said it could take up to 30 days for it to come off.Again I am sorry for the issue we caused. Jerry M[redacted]
Please accept this as confirmation that we received the complaint from your office regarding [redacted] and his billing and collection issues. (ID#[redacted]) Mr. [redacted] was upset that he had paid for his subscription to the Columbus Dispatch for six months, and was not credited for five weeks of the...
payment. He contacted our Customer Service and was told that this was because of Premium Edition charges on his account. After reviewing Mr. [redacted]s account it was evident that the premium edition charges had changed his expiration date. The Columbus Dispatch publishes several premium editions throughout the year. These issues contain exclusive and valuable information that cannot be found anywhere else. All print subscribers receive these editions for just an additional charge up to $3.00 for each premium edition published and delivered during the subscription term. Mr. [redacted] was not charged $4.00 for any of these editions. This charge accelerates the expiration date of the term when a premium edition is published. Full details on premium editions are on subscriber invoices and on our website dispatch.com/termsofsale. We understand the frustration Mr. [redacted] experienced as his expiration date changed from what he expected. To resolve the issue, we have credited back the costs he was charged for the premium editions and excluded him from any further charges for these. At this time he will still receive these editions, but again, there will be no charges for these on his account. I reached out to Mr. [redacted] and spoke with his wife. I explained the resolution, and she was agreeable to this. An additional credit was applied for a missed delivery and the account is now paid through 10-28-17. I left my direct number should she or her husband need any further information. We hope this resolution is satisfactory to all, and if you should have any further concerns, please feel free to contact me. Thank you.
8-12-
Dear Ms[redacted]
Please accept this email as confirmation that we are in
receipt of your complaint to Revdex.com concerning the selling
practices of the Columbus DispatchWe are very sorry for the frustration you
have had to endure by receiving
unwanted, unsolicited phone calls asking you to
subscribe to our newspaperThis is not how we intend to treat our customers,
and again apologize for the inconvenience this has caused you
When reviewing your account, it was noted that there is no
phone number associated with it; only an email addressWe will be happy to
place the phone number you are receiving these calls on, on our Do Not Call
list immediately, if you will send it to usWould it be possible to either
e-mail me with the phone number in question, or call me personally at XXX-XXX-XXXX? If I am not available, anyone who takes the
call will be able to assist you
We appreciate your contacting us and making us aware of this
problemWe thank you for your patience as we work to resolve this
Thank you
Dear Ms [redacted],
Please accept this as
confirmation
that we are in receipt of your complaint to the Revdex.com
regarding your delivery/billing issuesWe apologize for any misunderstandings
that have occurred, and the inconvenience you have experienced
When reviewing your account it was
noted that when you originally subscribed for the Wednesday/Weekend package,
your payment of brought your paid through date to 7-15-Your account
was originally set up to automatically renew, which resulted in your credit
card being charged the $that you disputedThat charge was credited back
to you by your bank
With regard to the $7.99,
unless there is a specific note placed on the account to stop the
subscription at the expiration date, it is our policy to extend the
grace period for daysThis is noted on the billing invoices we send out
prior to the paid through dateThis is to ensure our subscribers don't miss
their daily newspaper, even if a bill or payment has been overlooked by mistake
or crossed in the mail Most companies, such as magazines, cable or
telephone providers, extend this same courtesy so customers do not see an
interruption in service
We sincerely apologize for the
aggravation and frustration caused by this situation, and completely
understand that we do have subscribers who choose not to continue service with
us. The charge was removed from your account on 8-14-which
brought your balance to "0" This results in both charges being removed
from your account as requested
In addition, the field has also
been notified that you are no longer an active subscriber, and that no further
papers should be delivered
We hope this is agreeable
to you, and should you decide to subscribe again in the future, please contact
us and we will be happy to assist you in finding the best package available to
fit your needsShould you have any further questions or concerns, please
contact me directly @ XXXXXXXXX.Thank you
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you!
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
9-3-
Dear Ms[redacted],
Please accept this as
confirmation that we are in receipt of
your complaint to the Revdex.com regarding your customer service
issuesWe sincerely apologize for the delay in resolving this problem,
as well as the frustration this has caused youIt is our goal to provide our
customers with prompt and efficient service, which we failed to doThe
experience that you had is certainly not the way we intend to treat our
subscribers
In reviewing your account, we do see where you have not
received your papers a number of timesYour account has been credited for
those missed papers in the amount of $In addition, we have applied a
2-week credit of $to show you that we can provide the excellent service
you deserve This brings your new "paid through" date to 10-3-The
District Manager has been alerted to this ongoing situation, and it is our
understanding that he has spoken with you earlier todayAll of these actions
will generate detailed attention to your service
We appreciate your alerting us to this matterIt is this
type of situation that gives us the opportunity to improve our services
Should you need further assistance, or have any additional
concerns, please feel free to contact me directly at xxxxxxxxxxx
Thank you
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I appreciate your follow up and help in resolving the issues I have experienced.
Regards,
[redacted]
July 2nd,
2015
To Whom It
May Concern:
In reply to
the complaint received from [redacted] #[redacted], the carrier has
been informed to not deliver to this consumer. The District Manager contacted
the consumer and there was some confusion with the address/mailbox. We will
verify that there are no more deliveries at this address.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your help in the resolution of this matter. I will gladly accept the Premium editions or if I know someone else who can use any of the inserts contained in them other than myself, I will give them to another person or put them in the Clubhouse where I reside. I do hope that they will come up with a solution so people who have been long time customers can and do receive the Thanksgiving paper each and every year even in 2018 and beyond because as I mentioned, this paper is very, very important to many customers especially due to it being the paper with all the ads kicking off the Christmas holiday season. I would even be willing to pay for this edition as well as my Sunday only paper. Again, I think they should come up with a way to change their computer system program to reflect billing for Premium editions such as the Thanksgiving paper. If not, then I can always work out some other type of arrangement so as to receive it and extend my Sunday only paper by paying for one more Premium edition in order to get the Thanksgiving Day paper. Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]
11-30-17Revdex.comRE: Complaint ID [redacted] against Gatehouse Media Ohio Holdings II, Inc. I received a letter from the Revdex.com today 11-30-17. I read the response from the above. They have an answer for everything. As I stated in my complaint when I called the Dispatch to complain the guy I spoke to on 10-24 or 10-25 typed it up. When I made the 2nd complaint call to Dispatch on 10-29-17 the service rep read the complaint word for word from when I called in 10-24 or 10-25 so now all of a sudden since I got the Revdex.com in they couldn't find the complaint?? They are totally lying. I took paper for years. To be treated by a huge company the way I was treated was totally wrong. I'm glad they settled on paying the $4.59 they claim I owe. The Dispatch has lost money and volume of their paper and think they can try and get some funds back by cheating others not me. I will never ever again take the paper again. I would be stupid knowing how they operate their business. As I said they lied, have an answer to all I complained of and seem to be angry I filed with Revdex.com again. I paid my bill always. I have no guilt period. I'm not dead for not taking the paper. Thank you Revdex.com for all your help.Sincerely [redacted]
We contacted the customer to discuss this situation and to apologize for all of the difficulties that they have had. We had been able to research this issue and found that a refund had finally been put in and shipped out on 2/19/18. We contacted the customer again today and they were able to confirm...
that they had received the refund check and everything was correct with it.
I am rejecting this response because:Attached copy of photo of Dispatch I received on Saturday, September 8, 2017 with a magazine in it titled "Everyday Heroes." This Everyday Heroes edition was offering people the chance to subscribe to this magazine. However, since I don't take the Saturday paper, and I Opted Out of Premium Editions EXCEPT Thanksgiving edition, I should not have received this paper. This is an example of what The Columbus Dispatch has been doing. There is a disconnect between people wanting Premium Editions and people not wanting them. However, as I mentioned previously, people don't have any control over what they can and cannot get when it was owned by the Wolfe Family. This change has only been since the new company bought out the Dispatch.Also, even after speaking with Manny on 8-22-17 and Orlando on 8-31-17, I still received a bill showing Paid Thru Date of 9/9/17 NOT 9/17/17. Please see attached photo of last bill I paid on 6-28-17 showing on back of bill about charge for Premium Editions and then note attached photo of back of bill with Paid Thru Date of 9-9-17 where without further notice cost of Premium Editions increased again. From speaking with other neighbors, a lot of people don't even look on the back of the bill and one of my neighbor's ended up owing a considerable amount of money over her regular monthly price for the daily paper.My solution to this problem is I don't want to receive any papers other than the Sunday paper as indicated on my bills (and if it's a Premium edition for whatever reason the Dispatch decides to make it that by adding something to it) then I will not owe over and above what I pay for my weekly Sunday paper, and also, I want the Thanksgiving paper as I have always gotten in years past. I think the Dispatch owes it to their long time customers to be able to provide the Thanksgiving paper as a Thank You for taking the paper. This was how it always was and most of the ads in this edition because it's the biggest holiday starting off the Christmas season, many advertisers already pay for those ads which are in it. If other holiday papers, such as July 4th, Memorial Day, etc. are considered Premium editions, then I want Opted Out. As I stated previously, if they had reached out to people and allowed them to choose what paper(s) they wish to receive this wouldn't have become such an issue. What happened with my neighbor was the Dispatch stopped her paper suddenly because she was behind on her account because of these "so-called Premium editions" which because it was in such fine print on the back of the bill she didn't notice it and she owed a fair amount of back money because of this. In conclusion, if the carrier is going to deliver Premium editions and someone has Opted Out, then the customer shouldn't have to have that added on to their normal bill amount or shorten their subscription length. While I understand some people may not mind this, I do because I'm on a fixed income and lastly, as most businesses do, you only get billed for what you receive or subscribe to not something that some unknown person thought would be a good idea to add to the Dispatch and then in fine print on back keep changing the cost, not giving enough detail as to what makes up Premium editions, etc.Regards,
[redacted]
We have been in contact with Mrs[redacted] and
provided
copies of the bills sent out and the payments madeWe also explained how the past
due balance occurred as a result of incomplete payments being made
In addition, to show the commitment to providing excellent
service to our subscribers, and to help alleviate some of the frustration she
endured, we credited the account for the amount owed and brought the account to
"0" balanceThis eliminates any further billing or collection and leaves the
account in good standing
Mrs[redacted] has my direct number and email should she have
any further questions
Thank you
complaint #[redacted] Resolved [redacted] Mon, 08/21/17 12:22 pm Hi The Media group has now resolved the complaint by sending me a corrected...
billing. -- Thanks, [redacted]
Initial Business Response /* (1000, 5, 2016/01/07) */
I have been informed by our customer service representative that Ms. [redacted] supplied customer service with a proof sheet that allowed them to locate her child's image. Customer service then contacted our lab and the package was shipped to Ms....
[redacted] yesterday. Customer service will check back with Ms. [redacted] next week to confirm receipt of the order and to confirm she is satisfied.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As stated above, I was contacted and informed of my refund and I have already received my portraits as promised. I am satisfied and I do regret it had to come this far. I am extremely grateful of the swift response and action taken to fix the issue.
I have been informed by our customer service representative that she spoke with Mr. [redacted] and advised him that a CD was being remade that would contain the 12 images. The customer service representative also informed Mr. [redacted] that a new frame was ordered and that it would be...
inspected by the customer service representative before it ships and also a 25% credit was issued towards their order so the [redacted]'s will see a credit of $42.54 on their credit card.
We have made multiple attempts to contact Mrs. [redacted] by phone but we have not been able to get a hold of them. We have left voice messages with direct contact information for them to get back to us. We have also emailed Mrs. [redacted] letting them know that their package shipped on 12/7/17 and if it has...
not already arrived it should be there any day now. We have also gone ahead and processed a full refund of $20.40 for the inconvenience.If Mrs. [redacted] still needs assistance we will be happy to help if they want to contact us back.