We attempted to contact Mrs*** to discuss this situation but she requested through email that we only communicate through these responses to the Revdex.comShe did not want to have us contact her directlyWe have put in for a class picture to be overnighted to them and per the tracking number the
picture was delivered yesterday 2/6/at 4:40pmWe have also checked with our yearbook division and we can confirm that their yearbook order has been placedA confirmation email should have been sent to them back on 12/7/but we are more than happy to resend a confirmation to them if they would likeWe have also ensured that the refund request for the class picture has been put through for $and will be sent to Mrs***'s home. We are very sorry for the issues that Mrs*** has had with our company and if there is anything else that we can do to help rectify this situation we will be more than happy to
We contacted Mrs***We let them know that since this payment was made by credit card we would need to process any refund to that cardMrs*** was more interested in still getting photos than in getting a refundWe let them know that there is a retake day scheduled for their school on
11/28/We went ahead and recreated their original order under this picture day so all they will have to do is go in to have the photo taken and they will receive their package. Mrs*** was very happy with this option and said that she needed no further assistance
To: Revdex.com 10/13/17Your help is always appreciatedthank youThe dolts at the Columbus Dispatch use a robo calling company, specializing in calls for this nation's newspapers, to harrass customers and potential subscribersThe robo calling company makes calls that ring only once, leaving no message or other record of the call. The Columbus Dispatch, the, falsely asserts that ti attempted to make contact.However, I did receive the check for $from the Dispatch just a few days ago. This concludes my business with the paper.*** ***
The customer was involved in accident prior to bringing their Silverado with 118,milesThe customers complaint was transmission slips while drivingWe found the boost spring was broken which had allowed the 3-clutches to slip causing failure of the clutch platesMy technician replaced
the broken boost spring in the 3-clutch housing, 3-clutches, and bandThe customers insurance paid for this repair as being related to the accidentApproximately 15,miles later the truck returnedThis visit the truck came in for transmission will not shift past 2nd gear, and engine just reving upUpon removing and disassembling the transmission my technician found that the transmission had failed internally resulting in metal debris being throughout the transmission caseWe advised the customer that the failure this time come from an internal pressure issue which caused the 3-clutches to burn upSince none of the parts we installed last visit caused this concern, we could not cover any of the repair under the parts warrantyThe customer contacted their insurance company and when we advised the company of the issue and metal throughout the transmission they denied the claim as wellThe customers insurance company paid us to remove, disasseble, and diagnose the transmission concernAnytime we have an issue with a part that is covered under the parts warranty we can run a warranty claim and receive payment for the repairUnfortunately for the customer the second transmission issue was not related to the first failureIt was a different failure so therefore we could not get the repair coveredOur suggestion was to replace the transmission so they would have a 3yr/36,mile warrantyCustomer declined repairs Ben V***Certified Cadillac Service Manager***Bill Black Chevrolet Cadillac
I have been informed that Ms***'s order is stuck in our system. A new order has been submitted and it has been requested that it be sent out to arrive on or about November 14, 2016. An additional 8xphoto has also been provided for the inconvenience Ms***-***
experienced. Our customer service representative will follow up with Ms***-*** in a few days to confirm arrival of the order
RE: *** *** *** *** *** *** *** ** *** Complaint #*** Please accept this as confirmation that we received the complaint from *** *** regarding his billing and collection
issuesMr*** signed up and paid for a one year subscription and believed it would stop at expireHis paper continued to be delivered while he was on vacation, and then an additional weeks after thatHe received a bill for the extra papers to which he stated he had never agreed to purchase While the information that a subscription will continue is noted on the invoice, we do understand that there are subscribers that prefer to stop delivery at the expiration dateIf that is not noted on an account, then the automatic grace period becomes effectiveAs there was no cancellation noted, the paper continued to be delivered which resulted in the bill Mr***’s complaints were completely understandableIn reviewing his account it was evident that Mr*** had spoken to several agents trying to resolve his concernsHe was even willing to pay for the papers that continued to be delivered once he returned from vacation, but disputed the charges for papers delivered while on vacation Mr*** and I spoke on Friday, 9-1-17, and I apologized for the way this was handled and the frustration he experienced The amount of $was cleared from his account and there are no payments due or requested Mr*** was satisfied with our resolution and explanationHe was given my direct phone number to contact me should he have any issues of any kindIn addition, he has been offered a subscription at a promo rate should he decide to re-subscribe, which he indicated he would like to do If you have any further information, please let me know and I will be happy to assist
We contacted Mrs*** to discuss this situationWhat we found is that this was an issue that when we submit two refunds to the same card one of those refunds will initially be returned to the account and then immediately be recharged againIt has something to do with how we process refunds
that Visa does not likeThe problem is that it will still show as refunded in our system so it can be difficult to spot this issueWe have gotten in touch with our finance department and they have reached out to Visa to let them know that this refund really was supposed to be process so that we can release the funds back into Mrs***'s account.We are supposed to receive an email when this has been done and we will pass this information along to ensure that everything is taken care of correctly
We contacted Mrs*** regarding this situationThe production on the class picture that she is requesting was just completed on 1/19/for their schoolWe have put in for a second class picture for both of her students to be sent to their homeWe have also put in for a second set of
individual photos for both of Mrs***'s students to be sent to their home for the inconvenience of the situationWe have requested that both sets of photos be rushed through production and shipping
We sincerely apologize to Ms*** for the disappointment she experienced when she received the images of a different child. Our customer service representative has informed me that all systems have been checked and it has been confirmed that the correct image was linked to the correct name on
the order. We believe this was a one-time instance whereby production erroneously placed the wrong order in Ms***'s picture package. I have been informed by our customer service representative that a reorder has been submitted and will be sent to Ms*** via overnight. A full refund for the order has also been processed
June 25th,
To Whom It
May Concern:
In reply to
the complaint received from Kristi Harding #***, the carrier has
been informed to not deliver to this consumer. We will contact
the
consumer and will verify no delivery for the next few weeks
April 26,
RE: *** ** ***
*** *** **
*** ** ***
Complaint #***
Please accept this as
confirmation that we received the complaint from *** * *** *egarding
his delivery issuesMr*** states he has had issues pertaining to
delivery that include missed sections and wet papersHe recently did not
receive a Sunday delivery two weeks in a row and had requested contact from the
Distribution Manager but was never contacted In
reviewing Mr***’s account it is evident that he experienced poor
service and that requests had been placed on his account requesting that he be
contacted by the DistributorThere was no contact made and we apologize for
unsatisfactory service he received
This recent complaint
from Mr*** was forwarded to the field for review and correction of
service. The Distributor, Cedric
W*** responded that he reached out to Mr*** apologizing and offered
credit for the poor serviceHe stated that Mr*** declined the credit saying that he “just wanted the
service corrected to his house.” Cedric assured him that he will receive the
paper moving forward and that the assistant manager will work with the carrier
to be certain he is not missed again.
The DCL of the
delivery area, Paul A***, also reached out to Mr***He spoke with him
and confirmed that his delivery will be verified each SundayHe also provided
his contact information should Mr*** need assistance with any concerns
William S***, the VP of Circulation, followed up with the
subscriber to ensure that he was satisfied with the resolution at this timeHe
also provided his contact information
Mr***’s
desired resolution was to be provided the service he paid for with minimal
disruptionThat is a fair request. At
this time, we believe we have addressed Mr***’s concerns and he has
indicated that he is agreeable to the resolution and action that has been taken
If Mr*** has
any additional concerns we will be happy to address themThank you for the
opportunity to address his complaint
Our customer service representative has informed me that they contacted Ms*** to inform her that they found two orders that had been entered in the system. One order was still in production, the other order had shipped on October 4th. The representative informed Ms***
that they submitted a refund in the amount of $to credit her credit card and they also sent Ms*** a high resolution digital image so she could review it. Our customer service representative will check in with Ms*** again this week to confirm arrival of the package
We contact Mr*** regarding this situationUnfortunately we do not have a copy of their student's individual imageWe were able to find the class photo that the student was in and we have put in for one of these to be sent to their homeWe have also put in for a full refund for the order
that was made for the individual photos
I have been informed by our customer service representative that they contacted Ms*** and she informed the customer service representative that after she filed the complaint, she was contacted by a Lifetouch customer service representative and the representative was able to give
Ms*** the information she needed to place an order. The customer service representative also refunded Ms*** $for her initial order due to the inconvenience she experienced. Ms*** was very happy with the resolution to this matter and stated that she needed no further assistance
Dear Mr***We understand that based on communication you had with the District Manager that the product thrown was a product other than the Bag. Regardless, based on the original issue, we have:1. Had all hooks added to all mailboxes that can have them added.2. Validated that it was done.3. Taken appropriate action with the Contractor on the route.4. Validated the delivery was done properly.We will continue to have this route monitored for the next few weeks to ensure there are no issues.Thank you for bringing this to our attention and giving us the opportunity to fix it.Best Regards,Corey E***
Initial Business Response /* (1000, 5, 2016/01/08) */
I have been informed that after several attempts to contact Ms***, customer service finally did connect with Ms*** yesterday and apologized that Ms*** had not yet received her orderThe customer service representative informed Ms***
that an order was being processed for the missing portraits and also a full refund was being processedMs*** can expect to receive the order and refund in approximately to daysOur customer service representative will check back with Ms*** in two weeks to confirm receipt of the order and refund and also to confirm that Ms*** is satisfied
We contacted Mrs*** regarding her concerns with the Spring portrait program that was used at her schoolWe informed the customer that the program is designed the way that it is so that it can be used as a fund raiser for the schoolWe let them know that if they would like to opt out of having
the student's photo taken there is a place on the flyer that is sent home that they can mark that they do not want the photo to be done. We thanked Mrs*** for her feedback so that we can ensure that we are providing programs that our customers will want to participate inAll information on this has been sent to the Territory Manager for their area for review
RE: *** *** *** *** *** *** *** *** Complaint: #*** Please accept this as confirmation that we are in receipt of the complaint from *** *** regarding his billing and
collection issuesIn reviewing his complaint we certainly understand his concerns and frustrationWe apologize for the lack of communication and misunderstandings that occurred when he was trying to resolve his billing issuesThese matters will be addressed with our agents to improve the communication moving forward Mr*** is correct when he states that there were “special edition fees” which did cause a portion of the billing problemsThe Columbus Dispatch publishes several premium editions throughout the yearThese issues contain exclusive and valuable information that cannot be found anywhere elseAll print subscribers receive these editions for just an additional charge up to $5.00 for each premium edition published and delivered during the subscription termThis charge accelerates the expiration date of the term when a premium edition is published. Full details on premium editions are on subscriber invoices and on our website dispatch.com/termsofsaleMr*** has been credited for those charges and excluded from receiving any further editions moving forward per his requestAgain, we are truly sorry for the aggravation that Mr*** had to endureWe have credited his account and brought his paid to date to 6-30-We believe this is fair and in agreement to what he requested as a desired settlementWe appreciate that Mr*** brought his concerns to you and that we had the opportunity to address themIf further assistance is needed, we will be happy to help in whatever way we canThank you
*** *** *** *** *** ** ***Complaint #*** Please accept this as confirmation that we are in receipt of Ms*** ***’s complaint regarding her billing and collection issuesI apologize for the delay in response.Ms*** had several
concerns about her account that she expressed and I am happy to address themShe spoke to customer service on 10-29-regarding her paper bill feeAt that time she informed the agent that she had called on 10-or 10-Unfortunately, we see no record of that call and apologize again for any errors that occurredAt the time of her call 10-29-the agent did stop her account and noted that Ms*** had disputed the amount of $that was owed.In Ms***’s frequency of delivery was changed by the Columbus Dispatch from Wednesday/Sunday to Wednesday/WeekendThis change was made due to a restructuring of subscription packages availableAll subscribers who were on a Wednesday/Sunday package were changed to the Wednesday/WeekendThis was at no additional charge to the subscriberAll subscribers were given notification of the change via email or letter When Ms*** had a price increase it was simply because all subscriptions are subject to an increase after a six month periodThese are automatically generatedAt the time of her increase 6-29-17, she had not had an increase since May She did phone our call center and the agent brought her cost back to the previous rate Ms*** believes that the vacation hold policy is unfairThe policy of the Columbus Dispatch is to offer credit only for vacations over daysThis is because vacations under days still allow access to the Digital Edition which is an exact replica of the daily paperThis policy has been in effect since and is noted on our bills and in our newspaper, as well as terms of service. In reviewing Ms***’s account, we have credited the $to her account that she disputed and her current balance is “zero.” Should she receive any further bills we ask her to please disregard them. We hope this addresses all of Ms***’s concerns and complaintsWe appreciate the opportunity to respond and if there are further questions we are happy to assist
We attempted to contact Mrs*** to discuss this situation but she requested through email that we only communicate through these responses to the Revdex.comShe did not want to have us contact her directlyWe have put in for a class picture to be overnighted to them and per the tracking number the
picture was delivered yesterday 2/6/at 4:40pmWe have also checked with our yearbook division and we can confirm that their yearbook order has been placedA confirmation email should have been sent to them back on 12/7/but we are more than happy to resend a confirmation to them if they would likeWe have also ensured that the refund request for the class picture has been put through for $and will be sent to Mrs***'s home. We are very sorry for the issues that Mrs*** has had with our company and if there is anything else that we can do to help rectify this situation we will be more than happy to
We contacted Mrs***We let them know that since this payment was made by credit card we would need to process any refund to that cardMrs*** was more interested in still getting photos than in getting a refundWe let them know that there is a retake day scheduled for their school on
11/28/We went ahead and recreated their original order under this picture day so all they will have to do is go in to have the photo taken and they will receive their package. Mrs*** was very happy with this option and said that she needed no further assistance
To: Revdex.com 10/13/17Your help is always appreciatedthank youThe dolts at the Columbus Dispatch use a robo calling company, specializing in calls for this nation's newspapers, to harrass customers and potential subscribersThe robo calling company makes calls that ring only once, leaving no message or other record of the call. The Columbus Dispatch, the, falsely asserts that ti attempted to make contact.However, I did receive the check for $from the Dispatch just a few days ago. This concludes my business with the paper.*** ***
The customer was involved in accident prior to bringing their Silverado with 118,milesThe customers complaint was transmission slips while drivingWe found the boost spring was broken which had allowed the 3-clutches to slip causing failure of the clutch platesMy technician replaced
the broken boost spring in the 3-clutch housing, 3-clutches, and bandThe customers insurance paid for this repair as being related to the accidentApproximately 15,miles later the truck returnedThis visit the truck came in for transmission will not shift past 2nd gear, and engine just reving upUpon removing and disassembling the transmission my technician found that the transmission had failed internally resulting in metal debris being throughout the transmission caseWe advised the customer that the failure this time come from an internal pressure issue which caused the 3-clutches to burn upSince none of the parts we installed last visit caused this concern, we could not cover any of the repair under the parts warrantyThe customer contacted their insurance company and when we advised the company of the issue and metal throughout the transmission they denied the claim as wellThe customers insurance company paid us to remove, disasseble, and diagnose the transmission concernAnytime we have an issue with a part that is covered under the parts warranty we can run a warranty claim and receive payment for the repairUnfortunately for the customer the second transmission issue was not related to the first failureIt was a different failure so therefore we could not get the repair coveredOur suggestion was to replace the transmission so they would have a 3yr/36,mile warrantyCustomer declined repairs Ben V***Certified Cadillac Service Manager***Bill Black Chevrolet Cadillac
I have been informed that Ms***'s order is stuck in our system. A new order has been submitted and it has been requested that it be sent out to arrive on or about November 14, 2016. An additional 8xphoto has also been provided for the inconvenience Ms***-***
experienced. Our customer service representative will follow up with Ms***-*** in a few days to confirm arrival of the order
RE: *** *** *** *** *** *** *** ** *** Complaint #*** Please accept this as confirmation that we received the complaint from *** *** regarding his billing and collection
issuesMr*** signed up and paid for a one year subscription and believed it would stop at expireHis paper continued to be delivered while he was on vacation, and then an additional weeks after thatHe received a bill for the extra papers to which he stated he had never agreed to purchase While the information that a subscription will continue is noted on the invoice, we do understand that there are subscribers that prefer to stop delivery at the expiration dateIf that is not noted on an account, then the automatic grace period becomes effectiveAs there was no cancellation noted, the paper continued to be delivered which resulted in the bill Mr***’s complaints were completely understandableIn reviewing his account it was evident that Mr*** had spoken to several agents trying to resolve his concernsHe was even willing to pay for the papers that continued to be delivered once he returned from vacation, but disputed the charges for papers delivered while on vacation Mr*** and I spoke on Friday, 9-1-17, and I apologized for the way this was handled and the frustration he experienced The amount of $was cleared from his account and there are no payments due or requested Mr*** was satisfied with our resolution and explanationHe was given my direct phone number to contact me should he have any issues of any kindIn addition, he has been offered a subscription at a promo rate should he decide to re-subscribe, which he indicated he would like to do If you have any further information, please let me know and I will be happy to assist
We contacted Mrs*** to discuss this situationWhat we found is that this was an issue that when we submit two refunds to the same card one of those refunds will initially be returned to the account and then immediately be recharged againIt has something to do with how we process refunds
that Visa does not likeThe problem is that it will still show as refunded in our system so it can be difficult to spot this issueWe have gotten in touch with our finance department and they have reached out to Visa to let them know that this refund really was supposed to be process so that we can release the funds back into Mrs***'s account.We are supposed to receive an email when this has been done and we will pass this information along to ensure that everything is taken care of correctly
We contacted Mrs*** regarding this situationThe production on the class picture that she is requesting was just completed on 1/19/for their schoolWe have put in for a second class picture for both of her students to be sent to their homeWe have also put in for a second set of
individual photos for both of Mrs***'s students to be sent to their home for the inconvenience of the situationWe have requested that both sets of photos be rushed through production and shipping
We sincerely apologize to Ms*** for the disappointment she experienced when she received the images of a different child. Our customer service representative has informed me that all systems have been checked and it has been confirmed that the correct image was linked to the correct name on
the order. We believe this was a one-time instance whereby production erroneously placed the wrong order in Ms***'s picture package. I have been informed by our customer service representative that a reorder has been submitted and will be sent to Ms*** via overnight. A full refund for the order has also been processed
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
June 25th,
To Whom It
May Concern:
In reply to
the complaint received from Kristi Harding #***, the carrier has
been informed to not deliver to this consumer. We will contact
the
consumer and will verify no delivery for the next few weeks
April 26,
RE: *** ** ***
*** *** **
*** ** ***
Complaint #***
Please accept this as
confirmation that we received the complaint from *** * *** *egarding
his delivery issuesMr*** states he has had issues pertaining to
delivery that include missed sections and wet papersHe recently did not
receive a Sunday delivery two weeks in a row and had requested contact from the
Distribution Manager but was never contacted In
reviewing Mr***’s account it is evident that he experienced poor
service and that requests had been placed on his account requesting that he be
contacted by the DistributorThere was no contact made and we apologize for
unsatisfactory service he received
This recent complaint
from Mr*** was forwarded to the field for review and correction of
service. The Distributor, Cedric
W*** responded that he reached out to Mr*** apologizing and offered
credit for the poor serviceHe stated that Mr*** declined the credit saying that he “just wanted the
service corrected to his house.” Cedric assured him that he will receive the
paper moving forward and that the assistant manager will work with the carrier
to be certain he is not missed again.
The DCL of the
delivery area, Paul A***, also reached out to Mr***He spoke with him
and confirmed that his delivery will be verified each SundayHe also provided
his contact information should Mr*** need assistance with any concerns
William S***, the VP of Circulation, followed up with the
subscriber to ensure that he was satisfied with the resolution at this timeHe
also provided his contact information
Mr***’s
desired resolution was to be provided the service he paid for with minimal
disruptionThat is a fair request. At
this time, we believe we have addressed Mr***’s concerns and he has
indicated that he is agreeable to the resolution and action that has been taken
If Mr*** has
any additional concerns we will be happy to address themThank you for the
opportunity to address his complaint
Our customer service representative has informed me that they contacted Ms*** to inform her that they found two orders that had been entered in the system. One order was still in production, the other order had shipped on October 4th. The representative informed Ms***
that they submitted a refund in the amount of $to credit her credit card and they also sent Ms*** a high resolution digital image so she could review it. Our customer service representative will check in with Ms*** again this week to confirm arrival of the package
We contact Mr*** regarding this situationUnfortunately we do not have a copy of their student's individual imageWe were able to find the class photo that the student was in and we have put in for one of these to be sent to their homeWe have also put in for a full refund for the order
that was made for the individual photos
I have been informed by our customer service representative that they contacted Ms*** and she informed the customer service representative that after she filed the complaint, she was contacted by a Lifetouch customer service representative and the representative was able to give
Ms*** the information she needed to place an order. The customer service representative also refunded Ms*** $for her initial order due to the inconvenience she experienced. Ms*** was very happy with the resolution to this matter and stated that she needed no further assistance
Dear Mr***We understand that based on communication you had with the District Manager that the product thrown was a product other than the Bag. Regardless, based on the original issue, we have:1. Had all hooks added to all mailboxes that can have them added.2. Validated that it was done.3. Taken appropriate action with the Contractor on the route.4. Validated the delivery was done properly.We will continue to have this route monitored for the next few weeks to ensure there are no issues.Thank you for bringing this to our attention and giving us the opportunity to fix it.Best Regards,Corey E***
Initial Business Response /* (1000, 5, 2016/01/08) */
I have been informed that after several attempts to contact Ms***, customer service finally did connect with Ms*** yesterday and apologized that Ms*** had not yet received her orderThe customer service representative informed Ms***
that an order was being processed for the missing portraits and also a full refund was being processedMs*** can expect to receive the order and refund in approximately to daysOur customer service representative will check back with Ms*** in two weeks to confirm receipt of the order and refund and also to confirm that Ms*** is satisfied
We contacted Mrs*** regarding her concerns with the Spring portrait program that was used at her schoolWe informed the customer that the program is designed the way that it is so that it can be used as a fund raiser for the schoolWe let them know that if they would like to opt out of having
the student's photo taken there is a place on the flyer that is sent home that they can mark that they do not want the photo to be done. We thanked Mrs*** for her feedback so that we can ensure that we are providing programs that our customers will want to participate inAll information on this has been sent to the Territory Manager for their area for review
RE: *** *** *** *** *** *** *** *** Complaint: #*** Please accept this as confirmation that we are in receipt of the complaint from *** *** regarding his billing and
collection issuesIn reviewing his complaint we certainly understand his concerns and frustrationWe apologize for the lack of communication and misunderstandings that occurred when he was trying to resolve his billing issuesThese matters will be addressed with our agents to improve the communication moving forward Mr*** is correct when he states that there were “special edition fees” which did cause a portion of the billing problemsThe Columbus Dispatch publishes several premium editions throughout the yearThese issues contain exclusive and valuable information that cannot be found anywhere elseAll print subscribers receive these editions for just an additional charge up to $5.00 for each premium edition published and delivered during the subscription termThis charge accelerates the expiration date of the term when a premium edition is published. Full details on premium editions are on subscriber invoices and on our website dispatch.com/termsofsaleMr*** has been credited for those charges and excluded from receiving any further editions moving forward per his requestAgain, we are truly sorry for the aggravation that Mr*** had to endureWe have credited his account and brought his paid to date to 6-30-We believe this is fair and in agreement to what he requested as a desired settlementWe appreciate that Mr*** brought his concerns to you and that we had the opportunity to address themIf further assistance is needed, we will be happy to help in whatever way we canThank you
*** *** *** *** *** ** ***Complaint #*** Please accept this as confirmation that we are in receipt of Ms*** ***’s complaint regarding her billing and collection issuesI apologize for the delay in response.Ms*** had several
concerns about her account that she expressed and I am happy to address themShe spoke to customer service on 10-29-regarding her paper bill feeAt that time she informed the agent that she had called on 10-or 10-Unfortunately, we see no record of that call and apologize again for any errors that occurredAt the time of her call 10-29-the agent did stop her account and noted that Ms*** had disputed the amount of $that was owed.In Ms***’s frequency of delivery was changed by the Columbus Dispatch from Wednesday/Sunday to Wednesday/WeekendThis change was made due to a restructuring of subscription packages availableAll subscribers who were on a Wednesday/Sunday package were changed to the Wednesday/WeekendThis was at no additional charge to the subscriberAll subscribers were given notification of the change via email or letter When Ms*** had a price increase it was simply because all subscriptions are subject to an increase after a six month periodThese are automatically generatedAt the time of her increase 6-29-17, she had not had an increase since May She did phone our call center and the agent brought her cost back to the previous rate Ms*** believes that the vacation hold policy is unfairThe policy of the Columbus Dispatch is to offer credit only for vacations over daysThis is because vacations under days still allow access to the Digital Edition which is an exact replica of the daily paperThis policy has been in effect since and is noted on our bills and in our newspaper, as well as terms of service. In reviewing Ms***’s account, we have credited the $to her account that she disputed and her current balance is “zero.” Should she receive any further bills we ask her to please disregard them. We hope this addresses all of Ms***’s concerns and complaintsWe appreciate the opportunity to respond and if there are further questions we are happy to assist