Lincare

Lincare shouldn't have a license to operate or at least be under some kind of supervision because of their their ineptness and horrible customer service. I dealt with this place for months before I got my equipment and all the time they kept blaming my doctor for not providing the right forms, every time I called it was a different story but the blame on my doctor always stayed. Their customer service people are rude and do the impossible to avoid transferring you to a supervisor and when you finally speak to one you are so sick and tired of repeating the same story only for him to give you the same answer "We're waiting for your doctor to send back a form". Finally after months I get part of the equipment I need, a home oxygen concentrator and the small portable tanks when it was clearly requested and explained by my doctor that I needed both the home and portable oxygen concentrator. Several weeks of headaches again, I finally get the small concentrator which reeks like cigarette and looks used/old. Of course I had to call back and the supervisor told me that they never give the customer new machines which I find very hard to believe I'm sure Medicare would like to know about that as well. I'm done with this company almost two months ago I was in the hospital and they brought me a machine same condition, old and smelly, at the time I told the rep that I was out of cannulas at home and he assured me he would make a note so I could get more...two weeks later I called the office and this time I was assured they will be brought to me in a couple of days and nothing. A few days later I called and asked for [redacted] the supervisor, it's been over two weeks and he still hasn't returned my call luckily I found some old but new cannulas and I've been using those. As of today like I said I'm done with them I think the best way to start is by calling Medicare and see what happens, somebody has to do something about this these people (Lincare) literally have people's lives in their hands but they don't care as long as the money keeps coming.

Review: My oxygen wasn't working. I called and was told my insurance didn't pay so they couldn't come out to fix it. Matt in the [redacted] office said he contacted his supervisior and confirmed they could not fix it. I have medical issues and was just released from the hospital. Matt said there was nothing he could do. I was without oxygen all night.Desired Settlement: I would like this company to be more understanding. I'm waiting on disability and now Medicaid. I'm extremely thankful that I made it through the night

Review: Service was cancelled numerous times. Despite this, company continued to send filters which were marked "return to sender, did not order". Every call to Lincare resulted in a different step needed to cancel. ie: needed to speak to the woman who set up my CPAP, needed to speak to[redacted], head of returns, needed a doctors note to cancel sevice (which my doctor[redacted] said was ridiculous but wrote the note anyway, billing doesn't talk or deal with returns area (whatever that means).

Finally, after months and months of this, Lincare finally stopped calling. Until now. Two years later it seems I still have an outstanding balance for filters they "automatically" sent me despite having a record of my returning the CPAP machine months earlier.Desired Settlement: I want this issue cleared up. I am also reporting it to[redacted], my HMO and attorney. This is a scam the company runs to continue billing for medical service. They make patients run through hoops before they cancel someone service so they can keep charging.

My experience with Lincare hopefully will give pause to the company to review their entire system nationwide. In preparing to move my 99 year old mother from Spokane to Chandler, Az I called Spokane Lincare to transfer her oxygen service and provide uninterrupted service at her new location. All was handled with ease according to customer service representative, Linda. Upon arrival there was no oxygen delivery, a weekend call center knew nothing and could do nothing. From arrival Jan. 22nd I have talked to no less than 5 customer service between Spokane and Chandler and have received no return call as requested from management. To date, no oxygen delivery. The story changed requiring a new doctor prescription which would have been easily accomplished had I been told that weeks before her move. Now, I had to change insurance to Arizona and find a new doctor, all while my mother remained OXYGEN FREE. Every call was a new story, a new person and again, never management. This company needs to review customer service and while management remains un-informed who might do that? The ineptness of this transaction could be a skit on Saturday Night Live it was so unbelievable.

Review: Hospital aftercare required oxygen tanks to be delivered same day as I was discharged. Order was brought to the residence as required by ordering Doctor. Once I was able to go outside for Doctor follow ups, I needed a smaller tank of oxygen for traveling. Several Attempts were made by myself, and my Primary Care Physician to request this order, Lincare was unresponsive to assist in changing the smaller device. Doctor was calling and faxing over orders to deliver tank and got nothing but the run around that they had not received any such order or fax or phone calls. I never received a call back or any knowledge of the order. They refused to complete the order and hung up on me when I called to cancel the service. There service agreement states 24 hour on call. The office of Lincare did not service their contract agreement.Desired Settlement: Have Lincare send a letter of acknowledging this error which could have been life threating due to severity of needing oxygen for health condition.

Review: Lincare refuses to stop billing for a piece of medical equipment that was supposed to be billed for 13 months. It has now been almost 2 years and they are still billing me.Desired Settlement: I want them to stop billing me and refund the over payment that I have made to them.

Business

Response:

February 19,2014

To Whom It May Concern:

Lincare has received the complaint letter 1hat was filed with the Revdex.com by our patient Mr. Michael Hamby. After reviewing Mr. Hamby's account, he is receiving a bill for his co-insurance that Medicare does not cover. We billed Medicare

and have received their 80% portion of which the patient is responsible for the other 20%.

For which he is receiving bills for. Patient has made two payments on his account but

there is still a balance, so he has not over paid. Mr. Hamby was informed at the time of

setup that the equipment was a monthly rental for 13 months and he would have a 20% co-insurance bill every month.