September 8, [redacted] ** [redacted] Dear [redacted] The Presidential Dollar Coins are sent in accordance with the United States Mint’s release scheduleWhen you placed your order in 2007, the release schedule was explained to you with the last coin being released in In addition, a calendar was sent to you displaying these release dates with your original shipment and in subsequent shipments thereafter Our records show the following activity on the coins you state you have not received: Presidential Coin Ship Date James AGarfield 02/03/Grover Cleveland 09/18/Benjamin Harrison 12/18/Warren GHarding 07/27/Calvin Coolidge 07/27/Herbert Hoover 12/17/Franklin DRoosevelt 12/17/Harry STruman 12/27/Dwight DEisenhower 12/27/John FKennedy 12/31/Lyndon BJohnson 12/31/ We will ship these coins to you again under separate coverPlease allow 10-business days for deliveryPer our previous correspondence, the remaining coins in are planned for shipment on December 31, Sincerely, [redacted] Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your orderOur records show your order of the Reagan Collection was shipped on April 12th and delivered on April 15thIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
March 20, [redacted] ** [redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced Under separate cover, we are rushing another out to youPlease allow 5-business days for the free coin to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me I received the nine Presidential Reagan Vault Tubes and the one Presidential Reagan Dollar as ordered on Dec 16, Sorry for any confusion on my part Thank you, [redacted] ***
January 4, [redacted] Dear [redacted] We are sorry to hear that you are not satisfied with your recent purchase As the advertisement explains, “Everyone who does is getting the Unsearched Vault Bags for just $ and shipping per bag which is a real steal since each bag is loaded with over U.SGov’t issued coins including: Indian Head coins, highly collectible Wheat Cents, a rarely seen Steel War Time coin and a big scoop of Unsearched currently circulating U.SGov’t issued Lincoln Cents spanning the past years” Your purchase is covered by a 30-day money back guarantee, therefore, we are sending a pre-paid postage label to you to return the merchandise for a refundPlease allow 3-business days for the label to arriveUpon receipt of your return, your refund will be processed within 5-business days If you have any other questions or concerns, you may contact me directly a [redacted] Sincerely, [redacted] Director of Compliance
February 13, [redacted] ** [redacted] [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show your order for the free Reagan Presidential Dollar Coin along with (2) Reagan Presidential Dollar Vault Tubes was received on October 20, As the advertisement explained, “All shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016.” Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, our records show the order was shipped to you on February 8th and delivered on February 10th If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
October 30, [redacted] ** [redacted] Dear [redacted] We are sorry to hear that you were not satisfied with your purchase of the Buffalo Nickel Vault Bags Our records show that we are in receipt of your return of the merchandise, and a full refund in the amount of $will be issued to your [redacted] ending in [redacted] within 3-business days If you should have any further questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
December 13, [redacted] ** [redacted] Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns Your request for the free Reagan Presidential Dollar Coin along with (3) Reagan Presidential Dollar Vault Tube was received on September 26, The advertisement states (copy attached) that all shipments will be completed prior to the conclusion of this promotion which ends December 31, However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins are being shipped to you today, December 13, Please allow 7-business days for delivery The second order, received on November 7th, for the Reagan Portfolio wallets has been delayed due to the overwhelming responseYou should have received a postcard in the mail informing you of this delayWe expect to ship this portion of your order by January 5, However, if you do not wish to wait for this shipment, or if you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
November 1, [redacted] ** [redacted] [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns Your request for the free Reagan Presidential Dollar Coin and Presidential Dollar Vault Tubes was received on September 14, The advertisement states that all shipments will be completed prior to the conclusion of this promotion which ends December 31, However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins will be shipped on Wednesday, November 2ndPlease allow 7-business days for the shipment to arrive If you have any further questions or concerns, you may contact me directly at ( [redacted] Sincerely, Valerie Moreland Director of Compliance
December 28, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, Ms***, the service you received is not typical of Lincoln Treasury’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show your order was shipped on December 11, Perhaps, your letter and this shipment simply crossed in the mailIf this is not the case, or if you have any other questions or concerns, please contact me directly at [redacted] Sincerely, Valerie M [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
February 15, [redacted] ** [redacted] Due to the extended delay, we are not only sending you a refund in full in the amount of $49, which will arrive within 3-business days, we are also sending you the President Reagan Wallets free of chargePlease allow 10-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, Valerie Moreland Director of Compliance
March 20, [redacted] ** [redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced Under separate cover, we are rushing another out to youPlease allow 5-business days for the free coin to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
May 31, [redacted] [redacted] ** [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of the Reagan Presidential Vault Tube and free Reagan Presidential Dollar Coin was returned to us as “temporarily away”The order was reshipped to you on May 15th and delivered on May 17thPerhaps your letter and this shipment simply crossed in the mail If this is not the case, or if you have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
February 13, M [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Truman Presidential Dollar Coin was shipped to you on December 30, Under separate cover, we are sending another Truman Presidential Dollar CoinYour shipment is scheduled to arrive on Thursday, February 16th Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
March 14, *** *** *** *
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*** *** *** We are sorry to hear you have not received your order of the Reagan Presidential Dollar coins We were able to rush a set out to you on March 8, UPS records show the package was
delivered on Saturday, March 11, Thank you for bringing this matter to our attentionWe sincerely apologize for the inconvenience you experienced If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
June 6, *** *** ***
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*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of (1) Mississippi State Silver Bar Vault Brick and (1)
Illinois State Silver Bar Vault Brick was returned to us as undeliverable Per your conversation with our representative on May 30, 2017, your request for a full refund of this order was processedThe refund was issued to your *** card ending in *** on May 31, in the amount of $ We trust this resolves the matter to your satisfactionIf this is not the case, or if you have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
September 1, *** *** *** *
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* We are in recent of your information and would like to take this opportunity to address your concerns Per your conversation with our representative, your Presidential Dollar Collection is
current with the last shipments of Kennedy and Johnson on December 27, and Truman and Eisenhower shipped December 31, The remaining coins released in are planned for shipment on December 31, Please submit an itemized list of the presidential coins you have not receivedUpon receipt of this information, we will gladly investigate the matter for you If you have any other questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
September 8, [redacted] ** [redacted] Dear [redacted] The Presidential Dollar Coins are sent in accordance with the United States Mint’s release scheduleWhen you placed your order in 2007, the release schedule was explained to you with the last coin being released in In addition, a calendar was sent to you displaying these release dates with your original shipment and in subsequent shipments thereafter Our records show the following activity on the coins you state you have not received: Presidential Coin Ship Date James AGarfield 02/03/Grover Cleveland 09/18/Benjamin Harrison 12/18/Warren GHarding 07/27/Calvin Coolidge 07/27/Herbert Hoover 12/17/Franklin DRoosevelt 12/17/Harry STruman 12/27/Dwight DEisenhower 12/27/John FKennedy 12/31/Lyndon BJohnson 12/31/ We will ship these coins to you again under separate coverPlease allow 10-business days for deliveryPer our previous correspondence, the remaining coins in are planned for shipment on December 31, Sincerely, [redacted] Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your orderOur records show your order of the Reagan Collection was shipped on April 12th and delivered on April 15thIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
March 20, [redacted] ** [redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced Under separate cover, we are rushing another out to youPlease allow 5-business days for the free coin to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me I received the nine Presidential Reagan Vault Tubes and the one Presidential Reagan Dollar as ordered on Dec 16, Sorry for any confusion on my part Thank you, [redacted] ***
January 4, [redacted] Dear [redacted] We are sorry to hear that you are not satisfied with your recent purchase As the advertisement explains, “Everyone who does is getting the Unsearched Vault Bags for just $ and shipping per bag which is a real steal since each bag is loaded with over U.SGov’t issued coins including: Indian Head coins, highly collectible Wheat Cents, a rarely seen Steel War Time coin and a big scoop of Unsearched currently circulating U.SGov’t issued Lincoln Cents spanning the past years” Your purchase is covered by a 30-day money back guarantee, therefore, we are sending a pre-paid postage label to you to return the merchandise for a refundPlease allow 3-business days for the label to arriveUpon receipt of your return, your refund will be processed within 5-business days If you have any other questions or concerns, you may contact me directly a [redacted] Sincerely, [redacted] Director of Compliance
February 13, [redacted] ** [redacted] [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show your order for the free Reagan Presidential Dollar Coin along with (2) Reagan Presidential Dollar Vault Tubes was received on October 20, As the advertisement explained, “All shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016.” Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, our records show the order was shipped to you on February 8th and delivered on February 10th If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
October 30, [redacted] ** [redacted] Dear [redacted] We are sorry to hear that you were not satisfied with your purchase of the Buffalo Nickel Vault Bags Our records show that we are in receipt of your return of the merchandise, and a full refund in the amount of $will be issued to your [redacted] ending in [redacted] within 3-business days If you should have any further questions or concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
December 13, [redacted] ** [redacted] Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns Your request for the free Reagan Presidential Dollar Coin along with (3) Reagan Presidential Dollar Vault Tube was received on September 26, The advertisement states (copy attached) that all shipments will be completed prior to the conclusion of this promotion which ends December 31, However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins are being shipped to you today, December 13, Please allow 7-business days for delivery The second order, received on November 7th, for the Reagan Portfolio wallets has been delayed due to the overwhelming responseYou should have received a postcard in the mail informing you of this delayWe expect to ship this portion of your order by January 5, However, if you do not wish to wait for this shipment, or if you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
November 1, [redacted] ** [redacted] [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns Your request for the free Reagan Presidential Dollar Coin and Presidential Dollar Vault Tubes was received on September 14, The advertisement states that all shipments will be completed prior to the conclusion of this promotion which ends December 31, However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins will be shipped on Wednesday, November 2ndPlease allow 7-business days for the shipment to arrive If you have any further questions or concerns, you may contact me directly at ( [redacted] Sincerely, Valerie Moreland Director of Compliance
December 28, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, Ms***, the service you received is not typical of Lincoln Treasury’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show your order was shipped on December 11, Perhaps, your letter and this shipment simply crossed in the mailIf this is not the case, or if you have any other questions or concerns, please contact me directly at [redacted] Sincerely, Valerie M [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
February 15, [redacted] ** [redacted] Due to the extended delay, we are not only sending you a refund in full in the amount of $49, which will arrive within 3-business days, we are also sending you the President Reagan Wallets free of chargePlease allow 10-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, Valerie Moreland Director of Compliance
March 20, [redacted] ** [redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced Under separate cover, we are rushing another out to youPlease allow 5-business days for the free coin to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
I consider this complaint resolvedProduct received in pristine condition Regards, [redacted]
May 31, [redacted] [redacted] ** [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of the Reagan Presidential Vault Tube and free Reagan Presidential Dollar Coin was returned to us as “temporarily away”The order was reshipped to you on May 15th and delivered on May 17thPerhaps your letter and this shipment simply crossed in the mail If this is not the case, or if you have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
February 13, M [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Truman Presidential Dollar Coin was shipped to you on December 30, Under separate cover, we are sending another Truman Presidential Dollar CoinYour shipment is scheduled to arrive on Thursday, February 16th Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at ( [redacted] Sincerely, [redacted] Director of Compliance
March 14, *** *** *** *
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*** *** *** We are sorry to hear you have not received your order of the Reagan Presidential Dollar coins We were able to rush a set out to you on March 8, UPS records show the package was
delivered on Saturday, March 11, Thank you for bringing this matter to our attentionWe sincerely apologize for the inconvenience you experienced If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
June 6, *** *** ***
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*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of (1) Mississippi State Silver Bar Vault Brick and (1)
Illinois State Silver Bar Vault Brick was returned to us as undeliverable Per your conversation with our representative on May 30, 2017, your request for a full refund of this order was processedThe refund was issued to your *** card ending in *** on May 31, in the amount of $ We trust this resolves the matter to your satisfactionIf this is not the case, or if you have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
September 1, *** *** *** *
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* We are in recent of your information and would like to take this opportunity to address your concerns Per your conversation with our representative, your Presidential Dollar Collection is
current with the last shipments of Kennedy and Johnson on December 27, and Truman and Eisenhower shipped December 31, The remaining coins released in are planned for shipment on December 31, Please submit an itemized list of the presidential coins you have not receivedUpon receipt of this information, we will gladly investigate the matter for you If you have any other questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance