January 24, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault...
Tubes was received on June 6, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. We were able to ship your order on Friday, January 20th , and the package should be received no later than January 27th. If you have any other questions or concerns, you may contact me directly at ([redacted] Sincerely, [redacted] Director of Compliance
January 24, 2017 [redacted]
[redacted]
[redacted] [redacted]
* We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes...
was received on August 17, 2016. As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. We have shipped your order under separate cover. Please allow 5-7 business days for the shipment to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 15, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] Due to the extended delay, we are not only sending you a refund in full in the amount of $49, which will arrive within 3-5 business days, we are also sending you the President Reagan Wallets free of charge. Please allow 10-14 business days for the shipment to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]. Sincerely, Valerie Moreland Director of Compliance
December 13, 2016 [redacted]
* Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along with (3)...
Reagan Presidential Dollar Vault Tube was received on September 26, 2016. The advertisement states (copy attached) that all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins are being shipped to you today, December 13, 2016. Please allow 7-10 business days for delivery. The second order, received on November 7th, for the Reagan Portfolio wallets has been delayed due to the overwhelming response. You should have received a postcard in the mail informing you of this delay. We expect to ship this portion of your order by January 5, 2017. However, if you do not wish to wait for this shipment, or if you have any other questions or concerns, you may contact me directly at ([redacted] Sincerely, [redacted] Director of Compliance
May 31, 2017 [redacted]
[redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order of the Reagan Presidential Vault Tube and free Reagan Presidential...
Dollar Coin was returned to us as “temporarily away”. The order was reshipped to you on May 15th and delivered on May 17th. Perhaps your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
January 20, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes...
was received on October 19, 2016. As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. Per your request, we have cancelled the order and are processing your refund in full in the amount of $35. Please allow 5-7 business days for the refund check to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order of the Reagan Collection was shipped on April 12th and delivered on April 15th. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]1, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 4, 2018 [redacted]
[redacted]
[redacted] Dear [redacted] We are sorry to hear that you are not satisfied with your recent purchase. As the advertisement explains, “Everyone who does is getting the Unsearched Vault Bags for just $49...
and shipping per bag which is a real steal since each bag is loaded with over 100 U.S. Gov’t issued coins including: Indian Head coins, highly collectible Wheat Cents, a rarely seen Steel War Time coin and a big scoop of Unsearched currently circulating U.S. Gov’t issued Lincoln Cents spanning the past 100 years”. Your purchase is covered by a 30-day money back guarantee, therefore, we are sending a pre-paid postage label to you to return the merchandise for a refund. Please allow 3-5 business days for the label to arrive. Upon receipt of your return, your refund will be processed within 5-7 business days. If you have any other questions or concerns, you may contact me directly a[redacted] Sincerely, [redacted] Director of Compliance
April 11, 2017 [redacted]
[redacted]
[redacted] [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show the Reagan Presidential Dollar Vault Tubes and free single Reagan Presidential...
Dollar Coin were shipped to you on March 30, 2017 and delivered on April 1, 2017. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
November 1, 2016 [redacted]
[redacted]
[redacted] [redacted]
[redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin and...
Presidential Dollar Vault Tubes was received on September 14, 2016. The advertisement states that all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins will be shipped on Wednesday, November 2nd. Please allow 7-10 business days for the shipment to arrive. If you have any further questions or concerns, you may contact me directly at ([redacted]. Sincerely, Valerie Moreland Director of Compliance
October 30, 2017 [redacted]
[redacted]
[redacted] [redacted]
* Dear [redacted]
* We are sorry to hear that you were not satisfied with your purchase of the Buffalo Nickel Vault Bags. Our records show that we are in receipt of your return of the merchandise, and a full...
refund in the amount of $130 will be issued to your [redacted] ending in [redacted] within 3-5 business days. If you should have any further questions or concerns, please contact me directly at [redacted]. Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. I received the nine Presidential Reagan Vault Tubes and the one 2016 Presidential Reagan Dollar as ordered on Dec 16, 2016. Sorry for any confusion on my part.
Thank you,
[redacted]
February 13, 2017 [redacted]
[redacted]
[redacted] [redacted] [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order for the free Reagan Presidential Dollar Coin along with (2) Reagan...
Presidential Dollar Vault Tubes was received on October 20, 2016. As the advertisement explained, “All shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016.” Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. However, our records show the order was shipped to you on February 8th and delivered on February 10th. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 28, 2015 [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced with your recent order. Rest assured, Ms. [redacted], the service you received is not typical of Lincoln Treasury’s level of...
customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur. Our records show your order was shipped on December 11, 2015. Perhaps, your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, please contact me directly at [redacted]. Sincerely, Valerie M[redacted] Director of Compliance
March 20, 2017 [redacted]
*
[redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced. Under separate cover, we are rushing...
another out to you. Please allow 5-7 business days for the free coin to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ([redacted]. Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. A better resolution would have been a prompt response to my two inquires. I now consider this complaint resolved.
Regards,
[redacted]
January 24, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault...
Tubes was received on June 6, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. We were able to ship your order on Friday, January 20th , and the package should be received no later than January 27th. If you have any other questions or concerns, you may contact me directly at ([redacted] Sincerely, [redacted] Director of Compliance
January 24, 2017 [redacted]
[redacted]
[redacted] [redacted]
* We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes...
was received on August 17, 2016. As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. We have shipped your order under separate cover. Please allow 5-7 business days for the shipment to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 15, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] Due to the extended delay, we are not only sending you a refund in full in the amount of $49, which will arrive within 3-5 business days, we are also sending you the President Reagan Wallets free of charge. Please allow 10-14 business days for the shipment to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]. Sincerely, Valerie Moreland Director of Compliance
December 13, 2016 [redacted]
* Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along with (3)...
Reagan Presidential Dollar Vault Tube was received on September 26, 2016. The advertisement states (copy attached) that all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins are being shipped to you today, December 13, 2016. Please allow 7-10 business days for delivery. The second order, received on November 7th, for the Reagan Portfolio wallets has been delayed due to the overwhelming response. You should have received a postcard in the mail informing you of this delay. We expect to ship this portion of your order by January 5, 2017. However, if you do not wish to wait for this shipment, or if you have any other questions or concerns, you may contact me directly at ([redacted] Sincerely, [redacted] Director of Compliance
May 31, 2017 [redacted]
[redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order of the Reagan Presidential Vault Tube and free Reagan Presidential...
Dollar Coin was returned to us as “temporarily away”. The order was reshipped to you on May 15th and delivered on May 17th. Perhaps your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any further questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
January 20, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced. Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes...
was received on October 19, 2016. As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. Per your request, we have cancelled the order and are processing your refund in full in the amount of $35. Please allow 5-7 business days for the refund check to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order of the Reagan Collection was shipped on April 12th and delivered on April 15th. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely,...
[redacted] Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]1, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 4, 2018 [redacted]
[redacted]
[redacted] Dear [redacted] We are sorry to hear that you are not satisfied with your recent purchase. As the advertisement explains, “Everyone who does is getting the Unsearched Vault Bags for just $49...
and shipping per bag which is a real steal since each bag is loaded with over 100 U.S. Gov’t issued coins including: Indian Head coins, highly collectible Wheat Cents, a rarely seen Steel War Time coin and a big scoop of Unsearched currently circulating U.S. Gov’t issued Lincoln Cents spanning the past 100 years”. Your purchase is covered by a 30-day money back guarantee, therefore, we are sending a pre-paid postage label to you to return the merchandise for a refund. Please allow 3-5 business days for the label to arrive. Upon receipt of your return, your refund will be processed within 5-7 business days. If you have any other questions or concerns, you may contact me directly a[redacted] Sincerely, [redacted] Director of Compliance
April 11, 2017 [redacted]
[redacted]
[redacted] [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show the Reagan Presidential Dollar Vault Tubes and free single Reagan Presidential...
Dollar Coin were shipped to you on March 30, 2017 and delivered on April 1, 2017. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
November 1, 2016 [redacted]
[redacted]
[redacted] [redacted]
[redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin and...
Presidential Dollar Vault Tubes was received on September 14, 2016. The advertisement states that all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins will be shipped on Wednesday, November 2nd. Please allow 7-10 business days for the shipment to arrive. If you have any further questions or concerns, you may contact me directly at ([redacted]. Sincerely, Valerie Moreland Director of Compliance
October 30, 2017 [redacted]
[redacted]
[redacted] [redacted]
* Dear [redacted]
* We are sorry to hear that you were not satisfied with your purchase of the Buffalo Nickel Vault Bags. Our records show that we are in receipt of your return of the merchandise, and a full...
refund in the amount of $130 will be issued to your [redacted] ending in [redacted] within 3-5 business days. If you should have any further questions or concerns, please contact me directly at [redacted]. Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. I received the nine Presidential Reagan Vault Tubes and the one 2016 Presidential Reagan Dollar as ordered on Dec 16, 2016. Sorry for any confusion on my part.
Thank you,
[redacted]
February 13, 2017 [redacted]
[redacted]
[redacted] [redacted] [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Our records show your order for the free Reagan Presidential Dollar Coin along with (2) Reagan...
Presidential Dollar Vault Tubes was received on October 20, 2016. As the advertisement explained, “All shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016.” Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delay. However, our records show the order was shipped to you on February 8th and delivered on February 10th. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 28, 2015 [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced with your recent order. Rest assured, Ms. [redacted], the service you received is not typical of Lincoln Treasury’s level of...
customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur. Our records show your order was shipped on December 11, 2015. Perhaps, your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, please contact me directly at [redacted]. Sincerely, Valerie M[redacted] Director of Compliance
March 20, 2017 [redacted]
*
[redacted] We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced. Under separate cover, we are rushing...
another out to you. Please allow 5-7 business days for the free coin to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ([redacted]. Sincerely, [redacted] Director of Compliance
I consider this complaint resolved. Product received in pristine condition.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. A better resolution would have been a prompt response to my two inquires. I now consider this complaint resolved.
Regards,
[redacted]