March 14, *** *** *** *
*** *** ***
*** ** ***
*
*** *** *** We are sorry to hear you have not received your order of the Reagan Presidential Dollar coins We were able to rush a set out to you on March 8, UPS records show the package was
delivered on Saturday, March 11, Thank you for bringing this matter to our attentionWe sincerely apologize for the inconvenience you experienced If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
June 6, *** *** ***
*** * *** *** **
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of (1) Mississippi State Silver Bar Vault Brick and (1)
Illinois State Silver Bar Vault Brick was returned to us as undeliverable Per your conversation with our representative on May 30, 2017, your request for a full refund of this order was processedThe refund was issued to your *** card ending in *** on May 31, in the amount of $ We trust this resolves the matter to your satisfactionIf this is not the case, or if you have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
September 1, *** *** *** *
*** *** **
*** ** ***
*
*** *** ***
* We are in recent of your information and would like to take this opportunity to address your concerns Per your conversation with our representative, your Presidential Dollar Collection is
current with the last shipments of Kennedy and Johnson on December 27, and Truman and Eisenhower shipped December 31, The remaining coins released in are planned for shipment on December 31, Please submit an itemized list of the presidential coins you have not receivedUpon receipt of this information, we will gladly investigate the matter for you If you have any other questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *hanks for your help this issue has been taken care of to my complete satisfaction
August 23, *** *** *** *
*** *** **
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of Lincoln Treasury’s level of
customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show a full refund in the amount of $was issued to your *** *** ** *** on August 16, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** ***
* Sincerely, *** *** Director of Compliance
January 31, *** *** ***
*** *** *** **
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced Your request for the free Reagan Presidential Dollar Coin was received on August 16, As the advertisement
explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, your free Reagan Presidential Dollar was shipped on January 26th and is scheduled to be delivered by February 1st If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
November 28, *** *** *** *
*** ** *** ***
*** ** ***
*
*** *** ***
* We sincerely apologize for the inconvenience you have experienced with your recent order During the time you were attempting to reach us, we were experiencing technical
issues with our telephone linesHowever, these issues have been correctedRest assured, *** ***, the service you received is not typical of Lincoln Treasury’s level of customer satisfaction Our records show your order was shipped on November 15, and delivered to you on November 21, Perhaps your letter and the shipment simply crossed in the mailIf this is not the case, or if you have any further questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your orderOur records show your order of the Reagan Presidential Wallets was shipped on April 12th and delivered on April 15thIf you have any other questions or concerns, you may contact me directly at *** ***
Sincerely, *** *** Director of Compliance
August 28, *** *** *** *
*** *** ***
*** ** ***
* Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of Lincoln Treasury’s level of customer
satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Your shipment has been stopped through UPS, and a full refund in the amount of $was issued to your *** card ending in *** on August 24, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly a* *** *** Sincerely, *** *** Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***3, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
S*** ***
February 27, *** *** *** *
*** * *** **
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Our records show your order for the Kansas State Silver Bars was received on
January 30, Per your conversation with our representative yesterday, your order was shipped on February 20th (t*** * *** and was scheduled to be delivered today As of today the tracking results show: “The package was delivered to a locker and is awaiting customer pickup”Please contact your local post office to arrange pick up of your order If you should have any further questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
January 31, *** ** *** ***
** *** ***
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes was
received on October 14, As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, your order was shipped on January 26th and is scheduled to be delivered by February 3rd If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
March 20, *** *** *** *
*** *** ***
*** ** ***
*
*** *** *** We are sorry to hear you have not received your free Reagan Presidential Dollar coin and Reagan Presidential Dollar Vault Tube Under separate cover, we are rushing a set out
to youPlease allow 5-business days for the shipment to arrive We sincerely apologize for the inconvenience you have experienced and would like to thank you for bringing this matter to our attention If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
January 3, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along...
with (2) Reagan Presidential Dollar Vault Tube was received on October 24, 2016. As the advertisement explains, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, per your request on December 29th, your order has been cancelled. Your refund in the amount of $70 is currently being processed. Please allow 7-10 business days for the refund check to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
March 3, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced and are sorry to hear you did not receive your order. Under separate cover, we are sending another Presidential Dollar Wall...
Display Collection to you. Please allow 7-10 business days for the shipment to arrive. If you should have any other questions or concerns, you may contact me directly at [redacted]. Sincerely, [redacted] Director of Compliance
September 8, 2016 [redacted] Dear [redacted] The Presidential Dollar Coins are sent in accordance with the United States Mint’s release schedule. When you placed your order in 2007, the release schedule was explained to you with the last coin being released in 2016. In addition, a calendar was sent to you displaying these release dates with your original shipment and in subsequent shipments thereafter. Our records show the following activity on the coins you state you have not received: Presidential Coin ...⇄ Ship Date James A. Garfield ...⇄ 02/03/12 Grover Cleveland �...⇄ 09/18/12 Benjamin Harrison ...⇄ 12/18/12 Warren G. Harding �...⇄ 07/27/14 Calvin Coolidge ...⇄ 07/27/14 Herbert Hoover ...⇄ 12/17/14 Franklin D. Roosevelt �...⇄ 12/17/14 Harry S. Truman ...⇄ 12/27/15 Dwight D. Eisenhower ...⇄ 12/27/15 John F. Kennedy �...⇄ 12/31/15 Lyndon B. Johnson �...⇄ 12/31/15 We will ship these coins to you again under separate cover. Please allow 10-14 business days for delivery. Per our previous correspondence, the remaining coins in 2016 are planned for shipment on December 31, 2016. Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 20, 2017 [redacted]
*
[redacted]
* We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced. Under separate cover, we are rushing...
another out to you. Please allow 5-7 business days for the free coin to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
December 20, 2016 [redacted]
* Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along with (9) Reagan...
Presidential Dollar Vault Tube was received on November 1, 2016. As the advertisement explains, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins were shipped to you on December 14, 2016 and is due to arrive at your home any time now. The additional information that you received was simply an opportunity to secure additional items including the Presidential Reagan Dollars If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
March 14, *** *** *** *
*** *** ***
*** ** ***
*
*** *** *** We are sorry to hear you have not received your order of the Reagan Presidential Dollar coins We were able to rush a set out to you on March 8, UPS records show the package was
delivered on Saturday, March 11, Thank you for bringing this matter to our attentionWe sincerely apologize for the inconvenience you experienced If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
June 6, *** *** ***
*** * *** *** **
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order Our records show your order of (1) Mississippi State Silver Bar Vault Brick and (1)
Illinois State Silver Bar Vault Brick was returned to us as undeliverable Per your conversation with our representative on May 30, 2017, your request for a full refund of this order was processedThe refund was issued to your *** card ending in *** on May 31, in the amount of $ We trust this resolves the matter to your satisfactionIf this is not the case, or if you have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
September 1, *** *** *** *
*** *** **
*** ** ***
*
*** *** ***
* We are in recent of your information and would like to take this opportunity to address your concerns Per your conversation with our representative, your Presidential Dollar Collection is
current with the last shipments of Kennedy and Johnson on December 27, and Truman and Eisenhower shipped December 31, The remaining coins released in are planned for shipment on December 31, Please submit an itemized list of the presidential coins you have not receivedUpon receipt of this information, we will gladly investigate the matter for you If you have any other questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *hanks for your help this issue has been taken care of to my complete satisfaction
August 23, *** *** *** *
*** *** **
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of Lincoln Treasury’s level of
customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show a full refund in the amount of $was issued to your *** *** ** *** on August 16, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** ***
* Sincerely, *** *** Director of Compliance
January 31, *** *** ***
*** *** *** **
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced Your request for the free Reagan Presidential Dollar Coin was received on August 16, As the advertisement
explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, your free Reagan Presidential Dollar was shipped on January 26th and is scheduled to be delivered by February 1st If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance
November 28, *** *** *** *
*** ** *** ***
*** ** ***
*
*** *** ***
* We sincerely apologize for the inconvenience you have experienced with your recent order During the time you were attempting to reach us, we were experiencing technical
issues with our telephone linesHowever, these issues have been correctedRest assured, *** ***, the service you received is not typical of Lincoln Treasury’s level of customer satisfaction Our records show your order was shipped on November 15, and delivered to you on November 21, Perhaps your letter and the shipment simply crossed in the mailIf this is not the case, or if you have any further questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your orderOur records show your order of the Reagan Presidential Wallets was shipped on April 12th and delivered on April 15thIf you have any other questions or concerns, you may contact me directly at *** ***
Sincerely, *** *** Director of Compliance
August 28, *** *** *** *
*** *** ***
*** ** ***
* Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of Lincoln Treasury’s level of customer
satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Your shipment has been stopped through UPS, and a full refund in the amount of $was issued to your *** card ending in *** on August 24, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly a* *** *** Sincerely, *** *** Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***3, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
S*** ***
February 27, *** *** *** *
*** * *** **
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Our records show your order for the Kansas State Silver Bars was received on
January 30, Per your conversation with our representative yesterday, your order was shipped on February 20th (t*** * *** and was scheduled to be delivered today As of today the tracking results show: “The package was delivered to a locker and is awaiting customer pickup”Please contact your local post office to arrange pick up of your order If you should have any further questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance
company response
January 31, *** ** *** ***
** *** ***
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced Your request for the free Reagan Presidential Dollar Coin along with (1) Reagan Presidential Dollar Vault Tubes was
received on October 14, As the advertisement explained, all shipments will be completed prior to the conclusion of this promotion which ends December 31, Due to overwhelming response, the shipment was delayed and a postcard should have been received explaining the delayHowever, your order was shipped on January 26th and is scheduled to be delivered by February 3rd If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
March 20, *** *** *** *
*** *** ***
*** ** ***
*
*** *** *** We are sorry to hear you have not received your free Reagan Presidential Dollar coin and Reagan Presidential Dollar Vault Tube Under separate cover, we are rushing a set out
to youPlease allow 5-business days for the shipment to arrive We sincerely apologize for the inconvenience you have experienced and would like to thank you for bringing this matter to our attention If you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance
January 3, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along...
with (2) Reagan Presidential Dollar Vault Tube was received on October 24, 2016. As the advertisement explains, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, per your request on December 29th, your order has been cancelled. Your refund in the amount of $70 is currently being processed. Please allow 7-10 business days for the refund check to arrive. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
March 3, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] We sincerely apologize for the inconvenience you have experienced and are sorry to hear you did not receive your order. Under separate cover, we are sending another Presidential Dollar Wall...
Display Collection to you. Please allow 7-10 business days for the shipment to arrive. If you should have any other questions or concerns, you may contact me directly at [redacted]. Sincerely, [redacted] Director of Compliance
September 8, 2016 [redacted] Dear [redacted] The Presidential Dollar Coins are sent in accordance with the United States Mint’s release schedule. When you placed your order in 2007, the release schedule was explained to you with the last coin being released in 2016. In addition, a calendar was sent to you displaying these release dates with your original shipment and in subsequent shipments thereafter. Our records show the following activity on the coins you state you have not received: Presidential Coin ...⇄ Ship Date James A. Garfield ...⇄ 02/03/12 Grover Cleveland �...⇄ 09/18/12 Benjamin Harrison ...⇄ 12/18/12 Warren G. Harding �...⇄ 07/27/14 Calvin Coolidge ...⇄ 07/27/14 Herbert Hoover ...⇄ 12/17/14 Franklin D. Roosevelt �...⇄ 12/17/14 Harry S. Truman ...⇄ 12/27/15 Dwight D. Eisenhower ...⇄ 12/27/15 John F. Kennedy �...⇄ 12/31/15 Lyndon B. Johnson �...⇄ 12/31/15 We will ship these coins to you again under separate cover. Please allow 10-14 business days for delivery. Per our previous correspondence, the remaining coins in 2016 are planned for shipment on December 31, 2016. Sincerely, [redacted] Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 20, 2017 [redacted]
*
[redacted]
* We are sorry to hear you have not received your free Reagan Presidential Dollar coin and apologize for the inconvenience you have experienced. Under separate cover, we are rushing...
another out to you. Please allow 5-7 business days for the free coin to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance
December 20, 2016 [redacted]
* Dear [redacted] We are in receipt of your information and would like to take this opportunity to address your concerns. Your request for the free Reagan Presidential Dollar Coin along with (9) Reagan...
Presidential Dollar Vault Tube was received on November 1, 2016. As the advertisement explains, all shipments will be completed prior to the conclusion of this promotion which ends December 31, 2016. However, we have placed your request at the front of the line and your Reagan Presidential Dollar Coins were shipped to you on December 14, 2016 and is due to arrive at your home any time now. The additional information that you received was simply an opportunity to secure additional items including the Presidential Reagan Dollars If you have any other questions or concerns, you may contact me directly at [redacted] Sincerely, [redacted] Director of Compliance