Linden Lab

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated We appreciate [redacted] contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual's Second Life account, it appears that the matter has already been resolved and the access to their account has been returned If [redacted] has any additional concerns, we would be happy to address them for him Respectfully, [redacted] Customer Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have my account back I want to thank you so much for your help

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Hello, Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated Ms [redacted] had contacted us on 8/8/about this issue via a Support Case through her Second Life Support PortalWe responded to this case the same day, informing Ms [redacted] that we had issued the refundAlong with this information in her Support Portal, she should have received an email also notifying her of this refund We hope that Ms [redacted] will continue to enjoy her time in Second Life Regards, [redacted] Customer Support Manager [redacted] Lab Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ They have refunded my money

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated We appreciate Ms***'s efforts to resolve this matter, and have reviewed her accountUnfortunately Ms***'s account was closed for violations of our Terms of ServiceFor Ms***'s privacy, we will be sending her more information via our last case communication with herHowever, as per our Terms of Service, Ms [redacted] may not return to Second Life on any account, new or existing Respectfully, [redacted] Customer Support Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] labs have advised that I have broken the terms of serviceTheir message via my email and the support portal provided details of an offence that I have not committedThey state that they have been provided with evidence of the allegation but they have not provided me with thisHow can I defend myself against evidence I've not seenAll I can do it reiterate that I have not broken the terms of service and particularly the one they accuse me ofThey must have their facts wrong somehow Final Business Response / [redacted] (4000, 9, 2015/10/27) */ Hello, Due to our privacy policy (http://www.lindenlab.com/privacy) we are unable to disclose the information/evidence that led us to the investigation on Ms***'s account We would advise Ms [redacted] to review our Terms of Service (http://www.lindenlab.com/tos), more specifically Section As we previously stated, the account has been closed for violations of our Terms of Service, and we have communicated the details of that to her privately Respectfully, [redacted] Customer Support Manager Final Consumer Response / [redacted] (4200, 11, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the proposed resolution ofleaving my accounts closedI have read section indicated (see below) and can't see how this section clarifies the situation in anywayIt does however inform me that I AM entitled to the information they hold regarding me and I would now like to formally request access of all Personal Information that is held by [redacted] Labs about me Whilst [redacted] Labs representatives have informed me that I have violated the terms of service and even advised me what section of their policies and terms of service they feel I have failed to comply with, this simply is not the caseI personally have never violated the terms they've indicatedWhat I have done is sunk money into their virtual environment only to then have my access terminated Should [redacted] Labs remain unwilling to reinstate my accounts I expect them to refund the monies I spent on their game, as I feel they have as good as stolen itWith that in mind, along with my Personal Information I request all transaction histories be provided, as their closure of my accounts has rendered me unable to access this information Your Controls and Choices We provide you with the ability to exercise certain controls and choices regarding our collection, use and sharing of your informationIn accordance with local law, your controls and choices may include: You may correct, update and/or delete your account registration You may change your choices for subscriptions, newsletters and alerts You may choose whether to receive offers and promotions from us for our products and services, or products and services that we think may be of interest to you You may choose whether to share your Personal Information with other companies so they can send you offers and promotions about their products and services You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers by following the directions set forth above in Section You may request access to the Personal Information we hold about you and that we amend or delete it and we request third parties with whom we have shared such information to do the same You may exercise your controls and choices, or request access to your Personal Information, by modifying your selections at https://accounts.secondlife.com/subscription_preference, following instructions provided in communications we send to you, or sending correspondence regarding the publications or services you no longer wish to receive from us to the following address: [redacted] Lab Privacy Policy Attention: Opt-Out Administrator Battery Street San Francisco, CA XXXXX Please be aware that if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find this is not fair, I have done nothing wrong I should get my account back, someone bought lindens for me so I did nothing fraudulent, linden labs need to show me receipts on what's fraudyou guys love putting people accounts on holdi just want my account back please!!!!!!!!!!!!!!!!!!!Sincerely, [redacted]

Hello, Linden Lab operates Second Life, a 3D “virtual world,” or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated gameplayMost content on the Second Life platform is user-generated and operated We appreciate [redacted] contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual’s Second Life account, we have confirmed chargebacks for valid transactions Under our Community Standards policy, real-life images, avatar portrayals, and other depictions of sexual or lewd acts involving or appearing to involve children or minors are not allowed within Second LifeWhen detected, individuals and groups promoting or providing such content and activities will be subject to sanctions, which may include termination of accounts, closure of groups, removal of content, and loss of land or access to landSuch behavior was discovered on [redacted] 's account, and as such, in addition to the extensive nature of fraudulent behavior, we are unable to allow this individual to continue using our Second Life service.Sincerely, [redacted] Supervisor, Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated Mr [redacted] 's account(s) and complaint is associated and addresses the same issue of Revdex.com CASE#: XXXXXXXXValid charges on the accounts mentioned were disputed, with the total being over $4,When valid charges are disputed or become a chargeback, it is known as 'friendly" fraud which is a violation of [redacted] Lab's Terms of ServiceFor these reasons we will not be granting Mr [redacted] 's, or any other person(s) request to release any of the accounts involved in this matter Regards, [redacted] Customer Support Manager [redacted] Lab Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didnt do it and I showed u every thing u asked for and if I do t get my accounts back ill take u to court and tell the media Final Business Response / [redacted] (4000, 9, 2015/09/08) */ Hello, While we appreciate Mr [redacted] 's position, our information does indeed show that these charges and his accounts are relatedWe did offer Mr [redacted] the opportunity to repay these valid charges, and since he declined we let Mr [redacted] know his accounts were at that time terminatedWe will not be releasing these accounts Regards, [redacted] Customer Support Manager Final Consumer Response / [redacted] (4200, 11, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Trace the ip were the credit card was charged

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated Mr [redacted] 's account was closed for violations of our Terms of ServiceFor Mr [redacted] 's privacy, we will be sending him more information via our last case communication with himAlso, as per our Terms of Service, Mr [redacted] may not return to Second Life on any account, new or existing Regards, [redacted] Customer Support Manager

Complaint: [redacted] I am rejecting this response because:they didnt give that as the reason till u all contacted them and the money was pulled back for fraud cause there was accounts that were being paid and both were closed and deleted with out warning so that is un accepted and the card that was on that account was stoped due to the card company fraud the bank that was paying them Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/08/11) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated We apologize for the inconvenience of the wait for Ms***, we were waiting for the proper documents to enable us to release her accountWe have now received these documents and Ms***'s account has been released back to her on August 8th, and she is once again able to enjoy her time in Second Life Regards, [redacted] Customer Support Manager [redacted] Lab Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) My account was finally released back to me

Complaint: [redacted] I am rejecting this response because: I did not gained access of anyone's account without the permission of that personThe person provided the access to me and shared the information of account with meAnd if you are claiming that I accessed someone's account without their permission, please provide the valid proofsI appeal Linden Labs to investigate the case on the other party as well who is claiming that I accessed the account without their permissionYou have no rights to close my accounts without providing valid proofs to meI am going to appeal again and again because I know I did nothing wrongThe access was given to me by the account owner and after providing me the access that account owner called you guys to complaint and that was a trick played to close my accounts by that personPlease resolve the case as I have invested lot of money on my Secondlife accounts and I am planning to spend more moneyI believe no business would like to customer who spends money for themLooking forward to your swift response Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Greetings, Linden Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operatedLinden Lab also operates a "virtual currency" exchange, through which users exchange "Linden Dollars." Mr***'s account of " [redacted] Resident" was closed as it was associated with a number of other accounts with a history of being created for, and actively engaged in, harassment of other residentsTherefore we will not be granting Mr***'s request to release this, or any other associated account belonging to Mr*** Regards, [redacted] Support Manager Linden Lab Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) How did Linden Lab come to the conclusion, and what proof does Linden Lab have that I created multiple accounts to harass people? While it is true that I had more than account, accounts actually and none of those were ever used to harass anyone within Second Life As stated in my complaint to the Revdex.com...I have an ex real life boyfriend who hacked my WiFi, spoofed my computer to go around harassing peopleI have gone to my local authorities and they could not help me I am not very technical when it comes to computersIf I knew of a way to put a stop to what my ex boyfriend is doing, I would have done so How is it that I am liable for what someone else does on my internet? I would love to see written proof, logs, and information that Linden Lab has used regarding thisIt can be mailed to the address listed in my original complaint In the meantime, I do not accept the response from Linden LabI never harassed anyone within Second Life Final Business Response / [redacted] (4000, 10, 2015/06/26) */ Hello, Our information confirms our original statements that Mr [redacted] created multiple accounts, some specifically created with the intention for harassmentSince the harassment was ongoing, we took the action to close all of Mr***'s accountsClaims of internet issues that may apply to this issue are not supported by our informationWe will not be granting Mr***'s request to reinstate his account due to these reasons Regards, [redacted] Customer Support Manager Final Consumer Response / [redacted] (4200, 12, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Linden Lab has offered me no proof, nothing that confirms what [redacted] is stating I will never accept any answer from Linden Lab and their failure to abide by their own terms of service and community standards I would like solid proof sent to meIf Linden Lab cannot provide this evidence then I merely see this as a yet another lie by Linden Lab

Complaint: [redacted] I am rejecting this response because: I made a mistake by not observing the rules, so I bought through [redacted] , believing that there would be no problemsI know of SL's efforts to maintain his standard and what I ask is a second chance I am long time user and I never transgressed the rules, or at least have beem warned or suspendedI believe that cancellation is a too harsh measure Sincerely,

Complaint: [redacted] I am rejecting this response because: I haven't accessed anyone account ! I don't even know how to do that, Its like we going in circles It's frustrating , I'm not changing my mind about what I say because I know I'm not in the wrong, & I have provided many screenshots & yet Linden Lab still trying to say the same thingI don't bother people in my real life , I stick to my self, so why would I pick up a habit & start bothering people on second life? that makes no sense at all , I'm no trouble maker, I wouldn't be going so hard for my account if I knew I wasn't innocent Moral of it all , I just want my account back, then everything could go back to normal.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated We appreciate [redacted] contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual's Second Life account, we have decided to remove the Administrative Hold on the accountWe have, additionally, communicated this to them via our internal ticketing system as well Respectfully, [redacted] Customer Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the Revdex.com and [redacted] Labs for helping me resolve this issue and I hold no ill will toward [redacted] Labs since they have returned my account to meI absolutely consider this matter resolved Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated I appreciate Ms [redacted] patience in this matterI have reviewed the issue for her and have released her account back to herI have updated Ms [redacted] , via her Support Case, as to the issue at hand and how to proceed going forward, and we hope that Ms [redacted] can now continue to enjoy her time in Second Life Regards, [redacted] Customer Support Manager [redacted] Lab

Hello, We have further investigated the circumstances leading to the termination of [redacted] ’s account and confirmed that he engaged in activity that constitutes a severe violation of Linden Lab’s Community StandardsDue to the nature of this activity, we are unable to allow [redacted] to continue using our Second Life service Sincerely, [redacted] Supervisor, Customer Support

Complaint: [redacted] I am rejecting this response because: These accusations are totally and without truthI never once admitted such a thing to Linden labsI would like the proof that they have to such allegationsThe only thing that I ever admitted was allowing my boyfriend to use an account that I had not used on a regular basis in a long timeWhich I admitted to them that I would not have done so had I known it was against Terms of serviceI made no profit off of this what so everI simply gave it to him to useThere was no selling of any kindTell me the logic in selling an account, and then putting my own money into the same account by paying to have the avatar fixed upAnd to then Partner said account{Which in second life is the equivalent of marriage or commitment} Once again, I have been in second life for so many years and have never had any problemsThe lies that they are coming up with are outrageousI again have invested over 25,USD dollars into this accountIt is devastating to me to take a loss such as this based off of non fact I refuse to accept this as the end result when they are doing nothing but lying No warnings, they won’t even talk to you on the phoneThey only give you characters to explain yourself, and nothing you say changes their mindI feel like they do not even investigate any of thisYou have to understand my frustrationsTo me this is a very big lossIt is such a huge amount of money, it is like someone coming and just snatching your car up from you because you let someone borrow it I would like them to provide the proof that I admitted to selling anything Thank you for your time.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We can file abuse reports until we are blue in the face and nothing gets doneThis chick is CLEARLY in violation of LL's Terms of Service Section 6.2, part iii and it seems like nothing is being done, when there's 18-videos of her on [redacted] SHOWING she's violated LL's ToS NOW it has progress from [redacted] to STALKINGShe messaged me this morning in-world talking about renting the house across the streetI was [redacted] and when I got to my computer and saw the message, I saw the parcel had been rented by a one properlyweird (VERY similar to the one name that was har***ing us early on, properweirdo)...I'm sorry but no, this is not acceptableIF I have to I will file a complaint against Linden Labs with the California State Attorney General's Office for allowing this sort of behavior to continue by this individual Attached is a text file with a history of all that we have had to put up with Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Hello, [redacted] Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-play. Most content on... the Second Life platform is user-generated and operated. Mr. [redacted] 's issue is being handled by communications with our Legal Team at this time. Since this issue is being handled in this manner, we therefore will continue to address this issue there. Regards, [redacted] Customer Support Manager [redacted] Lab Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir or Madam, The statement by Mrs. [redacted] is plain and simple wrong. There have been no communications nor is [redacted] Lab, respectively their Legal Department or Team, responding to any of my E-Mails or Faxes. Their way of treating customers, accusing them of having violated Terms of Service and/or Community Standards is unbearable. I am requesting immediate replies by [redacted] Lab or any of their authorized employees, regarding the unfounded claims that they are bringing up against me. I have never and will never violate any of the above mentioned, simply because I am running a successful business there and have never had any complaints about my work, nor about my personal Customer Service. [redacted] Lab is responsible for my loss of income because they refuse to communicate with me in any form. I have already offered many times to cooperate with them to the full extent to resolve the situation but they simply ignore any of my attempts. I am requesting all accounts that have been mentioned in my former complaint to be restored immediately! Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/19) */ Hello, Our Legal Department has indicated that communications were sent to the email on file for Mr. [redacted] on at least three (3) separate occasions. Our records indicate that Mr. [redacted] account(s) repeatedly violated Section 6.1 of [redacted] Lab's Terms of Service. As stated, since this is now being handled by our Legal Department, we will continue to address this matter via communications in that manner. Regards, [redacted] Customer Support Manager [redacted] Lab Final Consumer Response / [redacted] (4200, 11, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear [redacted] , your claims are contradicting my records. I have not received one single letter, fax, email or any other form of communication. You are coming up with an excuse to justify unjustifiable actions. Your behavior towards me is not acceptable. You have not provided any proof of the communications and their arrival nor have you, after I have given all necessary contact information, even tried to send communications using those. I repeat that I have never violated any Terms of Service nor Community Standards and I _DEMAND_ my accounts being re-activated as of Wednesday, August 26th. As a small side note, it might be interesting that every single E-Mail, even E-Mails for created Tickets in the past, have arrived at my E-Mail Account as well as ddvertisement or any other communication with [redacted] Lab of which I have sufficient proof and am willing to contact my E-Mail Provider about this issue again because I have a written statement that no communication ever was blocked! Regards, [redacted]

Hello,
We reiterate that we have further investigated this matterAs the verifiable evidence indicates that this individual gained unauthorized access of another individual’s account, this individual will not be allowed to continue to use the Second Life service
Respectfully,
*** ***
Customer Support Manager