Linden Lab

Hello,
We reiterate that we have further investigated this matterAs the verifiable evidence indicates that Ms*** gained unauthorized access of another individual’s account and committed fraudulent activities with such account, she will not be allowed to continue to use the Second Life service
Respectfully,
*** ***
Customer Support Manager

Initial Business Response /* (1000, 5, 2015/10/07) */
Greetings,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content
on the Second Life platform is user-generated and operated*** Lab also operates a "virtual currency" exchange, through which users exchange "*** Dollars."
Mr***'s account of MatthewBlue Resident was closed as it was found to be in violation of our Terms of Service that he agreed to upon creation of the accountThis was communicated to Mr*** in multiple cases in which he should have copies of in his e-mailUnfortunately, due to the severity of the violation in this matter, we will not be granting Mr***'s request to release this, or any other associated account belong to Mr***
Respectfully,
*** ***
Customer Support Manager

Initial Business Response /* (1000, 5, 2015/11/24) */
To Whom It May Concern:
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-play
Most content on the Second Life platform is user-generated and operated
We appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual's Second Life account, we have confirmed that she engaged in unauthorized transaction activity which is a violation of our Terms of ServiceWe previously provided this account holder with a second chance, but, unfortunately, we have continued to see a pattern of such violationsDue to the repetitive nature of this behavior, we are unable to allow this individual to continue using our Second Life service
Respectfully,
*** ***
Customer Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have any unauthorized transaction and would definitely like them to provide me of proof of such actions, I not only have witnesses to this fact but also physical proofAnd they did not provide me with a second chance of nothingThe previous incident had nothing to do with my account at allI fixed it to get my avatar back
Final Business Response /* (4000, 9, 2015/12/04) */
To Whom It May Concern:
As previously stated, we recently provided this account holder with a second chance, but, unfortunately, we continued to see a pattern of violationsMost recently, we were able to confirm the unauthorized access and transfer of our in-game tokens (referred to *** Dollars) from an account not belonging to Ms***As such, we have terminated her access to our Second Life service and communicated this to her through our internal messaging system
Respectfully,
*** ***
Customer Support Manager
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would so beg to differ with Mr*** *** on this matter, No one has said one thing to me in weeks from Second LifeI will seek legal help with this matter not only did they refund my own money back to my credit card which I have proof ofI had full permissions to use the account involved and have physical proof of these permissionsI did not violate any tos by uploading lindens off my own account and the person whom they allowed to lie on me is upset because I broke off a relationship with them and instead of them investigating the truth they went on assumptions, So I am glad I have all my logs on my computer of this matter

Initial Business Response /* (1000, 6, 2015/07/01) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated*** Lab also operates a "virtual currency" exchange, through which users exchange "*** Dollars."
Our site does inform our customers that payouts can take up to five business days and are not instantI have checked the status of all of Mr***'s payout requests and they all have been completedOur process for these requests are required to go through a number of transactional reviewsUnfortunately this may have delayed Mr***'s payouts a bit longer than normal, but we made every effort to ensure the security of his payouts while expediting the processWe hope that Mr*** understands our process, and that he can now continue to enjoy his time in Second Life
Regards,
*** ***
Customer Support Manager
*** Lab
Initial Consumer Rebuttal /* (2000, 8, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi,
My name is *** ***I am writing today because my boyfriend *** had gotten a hold of you about Linden Labs I believeI had been dealing with this company a long time and they have done some pretty unethical thingsRanging from stealing from honest people to being very rude and inconsiderate.
I am giving *** *** my permission to represent me in this matter#***
IF you should have any questions or concerns you may contact me at anytime through this email
Many Thanks, *** ***

Initial Business Response /* (1000, 5, 2015/12/04) */
To Whom It May Concern:
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a
variety of user-generated
game-playMost content on the Second Life platform is user-generated and operated
The consumer's Second Life account was terminated in July for repeated and egregious violations of our Terms of Service (TOS) (http://www.lindenlab.com/tos), after receiving several warnings and short-term suspensions where he was advised of the issues and offered the opportunity to amend his behaviorThis was addressed in his prior Revdex.com Complaint (#XXXXXXXX) and also via correspondence from our Legal departmentAt that time we investigated the consumer's claim that his account had been used by another party without his consent, and were unable to corroborate that claim
Our TOS states:
"We may terminate your Accounts for violation of this Agreement
*** Lab may suspend or terminate your Account if you violate this Agreement, along with any or all other Accounts held by you or otherwise related to you, as determined by *** Lab in its discretion, and your violation of this Agreement shall be deemed to apply to all such AccountsUpon termination of your Accounts, this Agreement between us will be automatically terminated and you may not re-subscribe or return to the Service through other or future Accounts you or others may set up."
The consumer has continued to create new accounts and login to Second Life, where he then verbally harasses one or more users including issuing threats of physical violence; he also contacts other users and shares information about said user to them with the clear intent to defame that individualSuch conduct is in clear violation of our Terms of Service, and as such we terminate those accounts when we discover them
All reports we receive of alleged wrongdoing by users of our service are investigated, and the appropriate action takenWe never disclose the action we take, not do we provide reasons for our actionsWe strive to apply the Terms of Service equally to all users; since the consumer was provided several warnings and short-term suspensions in the hopes that he would change his behavior, he should understand that we extend this same opportunity to others as well
If the consumer is concerned about his physical safety we encourage him to consult his local authorities for assistance
Respectfully,
*** ***
Customer Support Manager

Initial Business Response /* (1000, 5, 2015/12/21) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated
We appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual's Second Life account, we have confirmed that they repeatedly participated in activities that were in violation of our Terms of ServiceAlthough we issued numerous warnings to this individual, the violative behavior continuedDue to the repetitive nature of this behavior, we are unable to allow this individual to continue using our Second Life service
Respectfully,
*** ***
Customer Support Manager

Initial Business Response /* (1000, 5, 2015/07/02) */
Hello,
Linden Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated
Ms***'s SecondLife account was held due to security concernsWe believe that her account was compromisedWhen this happens, we hold the account for its security, take any steps required to secure the account, and then release it back to the ownerThis requires the actual owner of the case to verify ownership through our verification processMs*** has not yet completed that verification process
Ms*** has an open case with us, which I have just updatedIf she can reply to that case, we can expedite her return into SecondLife
Regards,
*** ***
Customer Support Manager
Linden Lab

Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated
We apologize for the inconvenience to Mr*** in this matterHis account was indeed held for suspicious activity for his account safetyHis account was compromised during an Account Take OverOur goal, when this happens is to secure and resolve the issue as quickly as possibleWe did do this for Mr***, and have contacted him via our Support Portal to inform him, and returned his account to him on 8/18/
We hope that Mr***'s continued time in Second Life now stays safe and secure
Regards,
*** ***
Customer Support Manager
*** Lab

Hello,We appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterUnfortunately with the information provided we have been unable to locate the account with the transactions in questionIf *** *** would please contact us via our Support Portal
(***) or respond to this case with more information, more specifically the name of the account in question we would be happy to review the matter and see what we can do to further assist them
Respectfully,
*** ***
Manager, Customer Account Operations
Linden Lab

Hello,Linden Lab operates Second Life, a 3D “virtual world,” or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated gameplayMost content on the Second Life platform is user-generated and operated
We
appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review, we have confirmed that this individual committed several violations of Linden Lab’s Terms of Service, including but not limited to, selling one or more Second Life accounts and fraudulently reclaiming such account(s)Due to the nature of this behavior, we are unable to allow this individual to continue using our Second Life service
Respectfully,
*** ***
Customer Support Manager

Hello,We appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterUnfortunately with the information provided we have been unable to locate the account with the transactions in questionIf Ms*** would please contact us via our Support Portal
(***) or respond to this case with more information, more specifically the name of the account in question we would be happy to review the matter and see what we can do to further assist her
Respectfully,
*** ***

Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated
We appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterAfter further review of this individual's Second Life account, we have confirmed that they repeatedly participated in activities that were in violation of our Terms of ServiceAlthough we issued numerous warnings to this individual, the violative behavior continuedDue to the repetitive nature of this behavior, we are unable to allow this individual to continue using our Second Life service
Respectfully,
*** ***
Customer Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have to object to the vagueness and disengenuousness of "*** ***" (not his real name)While they sent me a number of emails after I was banned, they never sent me any such "warnings" before hand, and neither these nonexistent warnings, nor the emails after I was banned ever specified what I was banned forThey simply stated that I was banned for a violating terms of service and no further communication will be sentThey never said what it was, nor when or where in SL the violating behavior occuredI want these questions answered which is why I initially contacted the Revdex.comFurthermore, they have failed to convert my L$ money to USD to send it to my bank or paypal accountThe amount on my account was well over $15,USD which is about $million hard earned *** dollars and am prepared to file criminal grand larceny charges against *** Lab if they persist in this farce
If they never told me what I did wrong, how am I able to either apologize or otherwise make amends for it? I dearly love using Second Life and have many valuable friends there, this separation has caused me significant emotional pain and sufferingIf they only told me exactly what I did wrong, including any chatlog evidence to support their claims, then that would be different, but they have not only not provided any evidence, they haven't even specified what the offense was, or where, or whenThat they would give Revdex.com such a vague and meaningless statement shows that *** Lab has nothing but scorn for the Revdex.com and consumers who use their serviceI hope the Revdex.com can get this resolved for me
On the day I was banned, someone was engaging in "griefing" against my account, spamming my account with hundreds of group invitations, making it impossible for me to use the service, and I logged offThe remaining griefing group invitations wound up in my email as offline notificationsAll I can surmise is that someone at *** Lab has erroneously thought that I was perpetrating this griefing rather than that I was the victim of this abuse
A friend has informed me that there are malicious lsl scripts that griefers use to harass people across SL with these sorts of abusive notifications, and are able to rename the objects with the names of avatars they want to cause trouble for so that others may mistakenly abuse report them for this harassmentI believe that I was the victim of this sort of impersonation abuse and request that someone with greater technical competency at *** Lab investigate this in order to get to the bottom of this situationI am willing to testify in any court, under truth detectors of any kind, that what I am saying is trueIf *** Lab has any shred of decency they will investigate thisI have no interest in violating the terms of service and have been a good resident of Second Life for over four years
Second Life - Group invitation from ***
Inbox
x
***
10/22/
to me
*** has invited you to join a group in Second Life
*** (***) has invited you to join a group
There is no cost to join this group
Group:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX: I'm your babyXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄ /> Log in to accept or decline this invitation
*** has invited you to join a group in Second Life
*** (***) has invited you to join a group
There is no cost to join this group
Group:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX: I'm your babyXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄ /> Log in to accept or decline this invitation
*** has invited you to join a group in Second Life
*** (***) has invited you to join a group
There is no cost to join this group
Group:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX: I'm your babyXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄ /> Log in to accept or decline this invitation
*** has invited you to join a group in Second Life
*** (***) has invited you to join a group
There is no cost to join this group
Group:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX: I'm your babyXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄ /> printscreen shot of one of emails received from *** Lab the day I was banned: ***
Respectfully
*** ***
aka *** Resident
nearly years as a good standing resident and contributor to second life
Final Consumer Response /* (4200, 16, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) The complaining consumer has never received complaints, warnings, or notices concerning or related to malicious code;
2) The complaining consumer is not a scripter, has not deliberately sought out or used malicious code, and does not believe they have inadvertently used malicious code;
3) The Business response does not satisfactorily resolve the complaint that the consumer did not violate the terms of serviceThe explanation is too simplistic to be be credible or plausibleThe business has knowledge concerning the existence and use of harmful code that would identify the Claimant in relation to specific objects containing malicious code if Claimant had been using malicious codeThe business has not provided any evidence that the consumer was involved with the use or deployment of malicious codeThe consumer is unable effectively rebut or deny allegations of wrongdoing because no specific information of wrongdoing have been provided
4) The consumer previously informed *** Lab that she was the victim of threats of abuse and abuse of the terms of serviceTo the extent the Business has information which it has not shared or disclosed linking the consumer to a violation of the terms of service, the consumer is the victim of fraud, abuse, and/or the violation of the terms of service by other persons and the business has not investigated the facts in good faith
5) The Business has a pattern of banning residents without adequate explanation while keeping the Resident's *** Dollars
6) For the above reasons, the business' response does not satisfactorily resolve why the business has seized virtual assets in the amount of $3,855,*** dollars with a US dollar value of $14,at an exchange rate of to 1, in addition to an estimated $20,(USD) worth of inventory objects, notes, designs, personal and business records stored by the consumer on servers operated by the businessThe amounts seized from the consumer do not include income lost by the interference with the consumers business and personal relationships, including monetary loans, in Second life having an estimated value at $20,(USD)
Final Business Response /* (4000, 13, 2016/02/10) */

Complaint: ***I am rejecting this response because: this is not gonna work they thing I do ageplay but I dont I am not that kind of person so I wont accept this someone logged on my account and they thing I was the one who did anyhting when I dont do this kind of stuffSincerely,*** ***

Complaint: ***I am rejecting this response because as I already said, I was never involved in any kind of activity that could violate the Term of ServiceSince after a long time it's impossible to obtain a concrete answer, this question ends here for meThis is my final response and no further information or reply will be sent.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/11) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on
the Second Life platform is user-generated and operated
Mr*** has a history of closed accounts due to the intentional use to harass other Second Life usersWe have sent him messaging as to why we have closed his accounts, and unfortunately he continues to create new accounts with which he persists in this harassmentHe also has a Support Contact on one of these terminated accounts threatening Legal action, with this in mind going forward, we will defer this matter to our Legal team
Regards,
*** ***
Customer Support Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** did NOTHING to answer the privacy violations that were committed against myself by *** through his disclosure of avatar names and real world information to EIGHT different people within Second Life
If *** Lab, and especially *** *** will not address the privacy violations committed against myself by *** with the abuse reports that they have done nothing with then *** Lab has some serious problems internally
They say they care about privacy but this reply from *** *** just shows the exact opposite*** *** and *** Lab only care about themselvesThere are even age play abuse reports against *** for having sex with a child appearing avatar named EricShia Resident
There is possible legal action as my First Amendment Rights of free speech were violatedI am an American citizen and there are things said, no matter how distasteful you find them ***, that you cannot do anything about it
Would *** Lab want to pay me millions of dollars because you violated my civil rights?
I expect a reply from *** *** on the DISCLOSURE OF AVATAR NAMES and REAL WORLD INFORMATION by *** *** cannot stay on topic with this complaint
Final Business Response /* (4000, 11, 2015/09/18) */
Hello,
Our Terms of Service and our Community Standards do outline our policy on privacyFurthermore, we also extend our privacy policy to how we handle any report of abuse*** Lab examines each abuse incident independently and will not disclose the resolution of abuse/community standards violations with Second Life Residents*** Lab will not disclose incident details including (but not limited to): identity of the reporter, details of chat logs, resolution of incidents, and/or suspensions/banning of Second Life ResidentsThis information is communicated to all those who do file reports and with this in mind, we will be unable to grant Mr***'s request for details on any actions we have taken with regards to any other Second Life user
Regards,
*** ***
Final Consumer Response /* (4200, 13, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** committed extended abuse against myself and you allow him to keep logging into Second Life
No wonder why your customer service is *** Lab does not give a *** about anything but lining their own pockets
My privacy was violated for months and *** Lab let this *** *** get away with it
Un-***believable

Initial Business Response /* (1000, 5, 2015/09/03) */
Hello,
*** Lab operates Second Life, a 3-D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content
on the Second Life platform is user-generated and operated
We appreciate Mr***'s communications in this Revdex.com complaintHis accounts were held as there were concerns about links to suspicious transactional activityI have reviewed the accounts mentioned and have released them as a onetime courtesy to Mr***We hope that Mr*** will be able to continue his time in Second Life in a safe and secure manner
Regards,
*** ***
Customer Support Manager
*** Lab

Hello,Linden Lab operates Second Life, a 3D "virtual world," or online, immersive communications system, which enables users to meet, communicate, view graphics together, and engage in a variety of user-generated game-playMost content on the Second Life platform is user-generated and operated.We
appreciate *** *** contacting the Revdex.com in an attempt to resolve the above-referenced matterIn order to ensure that all legal actions are properly executed with regard to a copyright concern we ask that the copyright owner please file a formal notification according to the instructions found at ***
Respectfully,
*** ***
Manager, Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have scenes given me back my accounts and the matter has been resolved, thank you.Sincerely, *** *** ***

We were both involved in thisWe've both been har***ed by this troll, and both her avatar, as well as Mine were in the video the individual posted on ***I will have her email you with her contact information, as well as authorization for Me to represent her in this matter as well