Liquidity Services Inc

March 20, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC  20005-3404RE:  [redacted], ID# [redacted]Dear [redacted],Please accept this response to the complaint filed by [redacted] with the...

Revdex.com.  [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted].  [redacted] believes that our company is in breach of this contract because she is unhappy with the quality of her merchandise.[redacted] was the winning bidder of an auction for a lot of 20 refurbished digital cameras and accessories purchased via Liquidation.com.  She is displeased with the condition of some of the lot and disagrees with the values advertised by the seller.  However, [redacted] did not file a dispute on the transaction within the 48-hour inspection period following delivery of the merchandise.  She has requested replacement items in her complaint letter to the Revdex.com.The funds for this transaction were released to the seller after the 48-hour window passed with no dispute filing received.  The Terms and Conditions for purchases are clear that the inspection period for dispute claims is 48 hours.  Since the funds had been released to the seller, they could not be recovered even if the dispute filing was allowed outside the window.  As a neutral arbiter, it would also be unfair to ignore the Terms and Conditions to favor one party’s claim over another.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *. H[redacted]Corporate ParalegalLiquidity Services, Inc.

We have received three disputes for transactions from this buyer.  These disputes have not aged 1 business day as of today and are currently under review.  The dispute process can take up to 10 business days per our terms and conditions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Liquidation.com does not tell the truth.  The dispute I filed with [redacted] was decided in my favor because it was determined after reviewing my dispute that I was owed the refund.  [redacted]'s stipulation was that I return the merchandise and provide tracking information.  This information was provided to [redacted] and they provided the tracking information to liquidation.com.  Therefore, again an untruth regarding this issue has been told.  [redacted] confirmed that the packages were delivered and refunded my money.Liquidation.com's response is not truthful at all.
Regards,
[redacted]

July 28, 2015Dear [redacted],Please accept this response to the complaint filed by [redacted] & [redacted] with the Revdex.com. The [redacted]’s described concerns they had as bidders on our website, stating that the seller and Liquidity Services were in violation of a buyer’s...

purchase agreement for transaction ID [redacted]. The [redacted]’s believe that our company is in breach of this contract because their dispute was denied.The [redacted]’s bid on an auction for one lot of 23 [redacted] Wireless Waterproof Rugged [redacted] items on Liquidation.com. On July 10th, they filed a dispute with our Customer Relations Department asserting that the shipment they received was not in the condition listed and was grossly misrepresented. The [redacted]’s stated “Phones came very poorly packaged. Also are in F condition, not C as listed. Very poor, missing pieces, looks like a dog chewed them up, unsaleable, batteries exploded, sides bulging, smell of cigarette smoke and covered in some sort of sticky material and have dirt/grime in all cracks and buttons”Our disputes team reviewed The [redacted]’s claim and concluded that the auction listing was accurate and the units they received matched the auction listing. The auction listing states the condition as “used- previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and hardly ever contain any documentation or any additional parts and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and can require additional maintenance and repair”. As such, their claim was denied.We regret that The [redacted]’s were dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards, Amanda O[redacted]Compliance AssociateLiquidity Services

Buyer purchased a lot in the Salvage condition, where on the auction listing it clearly notes “Salvage assets are intended for professional buyers, as most can be used only for parts. These assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition.” In the...

photos provided, one clearly shows the TVs on their side providing further indication these units were in the salvage condition. The following reasons were provided to the buyer as to why their dispute was denied:1. The support does not validate claim. The support provided does not show any damage to the pallet or packages received. (outside of what is considered normal with this condition type)2. The auction was properly listed as salvage. Salvage units have been identified as defective for reasons concerning their functionality or appearance, and most can only be used for parts. In addition, not all parts and accessories are guaranteed to be included.3. The auction description states; "Salvage assets are intended for professional buyers, as most can be used only for parts. These assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition."

Liquidation.com has reviewed this case, and while we sympathize with the buyer, the auction did list the merchandise correctly. Consumer returned merchandise from this seller is clearly stated on the listing as "Customer Returns = units may not have been tested and are sold as-is. Units can have...

operational and/or cosmetic problems. Units may not be working, have missing items, defective/damaged, cracked LCDs, functional with cosmetic blemishes, or fully functional. Units can exhibit a wide range of conditions that can differ substantially from the original manufacturing." Thus, these lots should expect to see aspects of the merchandise missing. Furthermore, the buyer claims the listing did not state the model number of these units, when it was listed in the manifest of the auction* [redacted] (also attached). Model number of each item in the lot was [redacted]. The pictures within this auction showed a white [redacted], which was only in circulation from the manufacturer from 2006 - 2011, which was a key sign that these units were not recent models. It was also brought to our attention on 9/28/17 that the buyer had been contacting the private seller regarding the dispute resolution for Transaction ID [redacted]. We reminded the buyer our non-circumvention policy, which applies to all users, buyers and sellers, on Liquidation.com. This policy is located in our Terms and Conditions (https://www.liquidation.com/register/registration/terms).

September 7, 2016 Customer Information: [redacted] Olympia , WA [redacted] Daytime Phone: ###-###-#### E-mail: **@[redacted].com Re: Complaint from [redacted] To Whom It May Concern, We appreciate the opportunity to review and respond to the...

claims associated with [redacted] auction participation. All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as well as upon placement of their bids.  Our records indicate that [redacted] agreed to the Terms and Conditions at the time of registration on Tue Jan 26 11:03:39 2016.  Agreement of the Terms and Conditions also occurred when [redacted] placed his winning bid on Sale [redacted], Lot [redacted] (Wed. Jan 27 00:04:39 2016) on Government Liquidation’s website.  After the auctions closing on January 29, 2016, [redacted] was awarded based on his January 27, 2016 bid. The next business day, February 1, 2016, [redacted] was invoiced for Sale [redacted], Lot [redacted].  A copy of the invoice is enclosed with this letter.  Our records indicate that [redacted] scheduled removal of his lot within the acceptable schedule parameters at the Jacksonville, FL, site and removed his property in February 2016. [redacted] did not formally preview his property associated with lot [redacted] prior to bidding. Lot [redacted] was removed from the site and signed for as correct. I have included Section 12, Inspection of Assets & 13, Delivery of Assets, from the Liquidity Services Global Terms and Conditions below for your reference: 12.Inspection of Assets Inspection. Most Listings permit inspection prior to or during bidding or ordering. In some cases, inspection requires an advance appointment or viewing Assets at specified public viewing times. Most Assets offered for sale are used and may contain defects. Where a Listing permits inspection of the Assets, a buyer should inspect the Assets prior to bidding or ordering. A buyer who bids or orders without having inspected the Assets does so at the buyer's own risk. buyer's own risk. Claims for Incorrect or Inaccurate Description When Inspection Is Prohibited.If a Listing expressly provides that no prior inspection of the Assets will be permitted, you must make a claim for any incorrect or inaccurate Listing description of the Assets prior to the removal of the Assets. You or your agents are responsible for unit count of the Assets and verification of Assets purchased at the time of removal. If the Assets are not acceptable for any reason, do not remove them. Claims for Incorrect or Inaccurate Description Where Inspection Not Permitted; Returns Process.In limited circumstances, our sellers only permit inspection on buyer's receipt of the Assets after their shipment. For example, this may occur in a drop-ship arrangement where there is no inspection permitted by the seller and the seller or Liquidity Services coordinate shipping of the Assets directly to the buyer. In such circumstances, buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to buyer. Thereafter, a buyer's right to make a claim expires. Buyer's right expires regardless of whether buyer actually conducts an inspection of the Assets. Where a buyer has a legitimate claim, refunds or returns of merchandise must be approved by our customer support department and must be preceded by an honored dispute. Any attempt to rescind a payment or return Assets prior to an authorization by Liquidity Services will result in a delay of claim resolution, and may adversely impact the buyer's ability to transact additional business. Unauthorized returns will be refused at delivery. When a return is authorized, we or the seller perform a full inspection of all Assets upon return and units must be the same as when shipped out to buyer (including serial numbers, accessories, etc.) to be eligible for a full refund. Title to Assets remains with the buyer until the returned Assets are accepted by Liquidity Services or the seller 13.Delivery of Assets. Removal of Purchased Property.You agree to remove Assets purchased by you from the facility where the Assets are located within the time frame specified in the Listing or, if no time frame is specified, within the period of time set by the marketplace or the Listing. You may be required to schedule an appointment in advance with the facility where the Assets are located and you should check the Listing for details. We must receive payment for Assets prior to their removal. In the event we voluntarily extend the removal period to accommodate your needs, you understand and accept that any liability and risk of loss does not rest with us, but is at your own risk. Unless stated otherwise, all Assets sold in lots include dunnage (cartons, pallets, shrink-wrap, bands, crates, etc.), and you must remove the entire lot. You are responsible for the disposal of your unwanted Assets and dunnage. Liquidity Services or any Associated Auctioneer reserves, in their sole discretion the right to rescind an auction or sale by notice to the buyer if the removal of the Assets would cause serious damage to the seller's premises or would be a serious risk to health and human safety. You agree to defend and indemnify Liquidity Services and the Seller against any claims brought by third parties related to the removal of Assets. Buyer Responsibility for Loading and Transportation.Unless we have entered into a separate written agreement with you, you are responsible for transportation of the Assets that you purchase. Transportation includes rigging, loading, securing and transporting the purchased Assets, including all costs and risks associated with removal. Where we indicate the Assets must be loaded by you, you must provide all material handling equipment and properly trained and certified operators to operate such equipment. Your employees or agents are responsible for compliance with all federal, state, local and facility (the location where the Assets are located) security, environmental, safety and health laws and regulations while operating equipment on the loading site. You are responsible for any damages to property, including spills or releases of hazardous substances, which might occur during the removal process. Failure by you or your agent to clean up any releases or to repair any damages may result in you being banned from future participation in our auctions or sales events, and you may be reported to the appropriate authorities, as well as other remedies that may be available to us or to any other party damaged by your actions. Approximately sixty days after this sale was invoiced and removed, Government Liquidation received a claim dispute on April 4, 2016. Government Liquidation provided a response on April 7, 2016. A formal claim denial response was provided on April 22, 2016. This denial was based on the Terms and Conditions excerpts mentioned above regarding preview and removal: A buyer who bids or orders without having inspected the Assets does so at the buyer's own risk. You or your agents are responsible for unit count of the Assets and verification of Assets purchased at the time of removal. If the Assets are not acceptable for any reason, do not remove them. Once property is removed and signed for as correct from our site location a claim cannot be validated. If [redacted] thought the property was not as described it should not have been removed from the site. Based upon [redacted] request, this claim was reassessed and denied for the second time on May 13, 2016, however, as a courtesy good-will gesture, [redacted] was advised that his property could be returned for a full refund. [redacted] requested that his shipping expenses be paid with reference to the return offer on May 13, 2016. This request was denied with a notification to [redacted] on May 17, 2016. [redacted] responded the same day disputing the denial again. Government Liquidation responded back on May 24, 2016 notifying [redacted] that the resolution remained unchanged. Government Liquidation provided additional contact outlets within our Customer Support Department on July 6, 2016 & July 7, 2016. Government Liquidation is still willing to provided [redacted] with a full refund if lot [redacted] is returned to our Jacksonville, FL, site. Government Liquidation will not be able to refund [redacted] based on his original or return shipping expenses as his claim is not valid based on the Terms and Conditions he agreed to.  Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned. Sincerely, Timothy H[redacted] Director, Customer Relations Government Liquidation

May 17, 2014 
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: **. [redacted], ID# [redacted] 
Dear **. [redacted],
Please accept this response to the complaint filed by...

**. [redacted] with the Revdex.com. **. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted]. **. [redacted] believes that our company is in breach of this contract because his dispute was denied. 
**. [redacted] was the winning bidder of an auction for a lot of 40 men’s wallets in Returns condition purchased via Liquidation.com. On March 27, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was grossly misrepresented by the seller in the auction listing. He said he only received eight (8) actual wallets in the form expected, and that the remaining items were only the inside parts of wallets, including picture holders and a credit card holder. **. [redacted] also said that some of the wallets were torn, missing labels and appeared to be Used. He requested a full refund on the transaction. 
Our disputes team reviewed **. [redacted]’s claim and concluded that the claim could not be honored because his support failed to conclusively show that the items did not fit the broad definition of Returns, given on the auction listing as follows:
Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
We regret that **. [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
Regards,
[redacted]
Corporate Paralegal
Liquidity Services, Inc...

March 14, 2017Dear [redacted]Please accept this response to the complaint filed by [redacted] with the Revdex.com.  [redacted] describes concerns she has around the business practices at our Las Vegas, NV warehouse site.  [redacted] complaint stated the...

following:Selling Practices Customer’s Statement of the Problem: Company needs to be investigated for shill bidding and insider information. While we appreciate [redacted] raising concern about these practices, we require more specific information (i.e. examples of the stated behavior, names, dates, transactions, etc.) to more thoroughly investigate and respond to this complaint.  Unless we receive such information, we will not be able to provide a more detailed response to the issues raised in the complaint.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com. We wish to thank you for allowing Liquidation.com a chance to address [redacted] claim. Regards,[redacted]

Complaint#: [redacted] – [redacted]Dear [redacted],We appreciate the opportunity to review and respond to the claim associated with [redacted]’s auction participation.Time slots for removal of property are scheduled between a buyer and a warehouse.  Each buyer is allotted time for the removal of...

property to occur.  Mr. Kyle scheduled a removal appointment for 2 pallets of property.  He indicated he was awarded another pallet of property and did not have an appointment to retrieve the new property. Please note that warehouses try to accommodate unscheduled appointment removals. In this case the warehouse was unable to accommodate the unscheduled appointment.[redacted]’s desire outcome is to be contacted by Government Liquidation.  A member of Government Liquidation’s management team has reached out to [redacted] for further discussion by phone and by email.  We will provide an update to the Revdex.com as soon as contact has been made.Again, Government Liquidation wishes to thank you for allowing us to address [redacted]’s claim.Sincerely, Tim H

Dear [redacted],  Please accept this response to the complaint filed in regards to authenticity for Auction ID [redacted] on 1/17/2017 and Auction ID [redacted] on 1/19/2017.    We received a dispute claim from [redacted] on 1/20/2017 wherein he stated:  2017-01-20 20:09:48 DISPUTE...

RECEIVED; GROSSLY MISREPRESENTED; Fraud and Scam Items falsely advertised. Items described as sterling silver. Items not even silver plated, made from different metal. Not stamped with any sterling silver marks. Items came in boxes stating made in China. Counterfeit goods. Please note Liquidation.com does not intentionally sell fraudulent or non-authentic items. Our disputes department settled with [redacted] on 1/31 by honoring the claim for the merchandise, with pre-paid freight.  The items have been received back to us on 1/9/2017 and we have entered a refund in full of $322.00, today. Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers.  We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, and encourage him to continue to utilize our dispute handling process for dealing with claims, as per our Terms and Conditions.

October 16, 2014
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: [redacted], ID# [redacted]
Dear [redacted],
Please accept this response to the complaint filed by [redacted] with the Revdex.com. [redacted] described concerns he...

had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] believes that our company is in breach of these contracts because his disputes were denied.
Regarding transaction ID [redacted] was the winning bidder of an auction for a lot of 200 new USB cables for [redacted]s purchased via Liquidation.com. On September 18, he filed a dispute with our Customer Service Department asserting that the merchandise he received was grossly misrepresented by the seller in the auction listing. He said that he expected nicely packaged [redacted] products, but instead he received generic products with unacceptable packaging. He was also concerned about the safety of future potential buyers because these were not brand name products. [redacted] provided photo support for his claim and requested a full refund.
Our disputes team reviewed [redacted]’s claim and concluded that it could not be honored because the items had been properly represented by the seller. The photo support showed that [redacted] received USB cables and that he received the proper number of cables. Further, the auction advertising specifically identified the merchandise brand as “Generic.”
Regarding transaction ID [redacted] won a Liquidation.com auction for a lot of 250 new smart phone covers for [redacted] 5. On September 17, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing. He said that he again expected [redacted] product but that he received covers with no identification numbers or barcodes which arrived in plastic bags instead of suitable packaging for resale. Our disputes team denied the claim because [redacted] failed to provide photo or video support. He was instructed to reopen the claim with support for further consideration, but no additional information has been received to date.
We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
Regards,
Cary *. H[redacted]
Corporate Paralegal
Liquidity Services, Inc.

Re: Complaint from [redacted] To Whom It May Concern, We appreciate the opportunity to review and respond to the claims associated with [redacted]’s auction participation and removal. All potential buyers are informed of the auction procedures and agree to the Liquidity Services Global Terms and...

Conditions at the time of registration as well as upon placement of their bids. With regard to [redacted]’s dispute, our site personnel and management teams were heavily involved and leveraged for updates and our final decision. Based on site feedback, the alleged damage was not disclosed to any site personnel at the time of removal. If this type of damage were to occur, our site procedure would call for an incident report to be written up. No report was made for this removal and the site states that nothing was reported. The invoice was signed as correct with reference to the removed property associated with event [redacted] lot [redacted], no notations of damage to the property or [redacted]’s trailer/truck were made. Additionally, our site records indicate that this dispute was not submitted until a week after the removal occurred. I have included section 13. Delivery of Assets from the Liquidity Services Global Terms and Conditions below for your reference: Removal of Purchased Property. You agree to remove Assets purchased by you from the facility where the Assets are located within the time frame specified in the Listing or, if no time frame is specified, within the period of time set by the marketplace or the Listing. You may be required to schedule an appointment in advance with the facility where the Assets are located and you should check the Listing for details. We must receive payment for Assets prior to their removal. In the event we voluntarily extend the removal period to accommodate your needs, you understand and accept that any liability and risk of loss does not rest with us, but is at your own risk. Unless stated otherwise, all Assets sold in lots include dunnage (cartons, pallets, shrink-wrap, bands, crates, etc.), and you must remove the entire lot. You are responsible for the disposal of your unwanted Assets and dunnage. Liquidity Services or any Associated Auctioneer reserves, in their sole discretion the right to rescind an auction or sale by notice to the buyer if the removal of the Assets would cause serious damage to the seller's premises or would be a serious risk to health and human safety. You agree to defend and indemnify Liquidity Services and the Seller against any claims brought by third parties related to the removal of Assets. Buyer Responsibility for Loading and Transportation. Unless we have entered into a separate written agreement with you, you are responsible for transportation of the Assets that you purchase. Transportation includes rigging, loading, securing and transporting the purchased Assets, including all costs and risks associated with removal. Where we indicate the Assets must be loaded by you, you must provide all material handling equipment and properly trained and certified operators to operate such equipment. Your employees or agents are responsible for compliance with all federal, state, local and facility (the location where the Assets are located) security, environmental, safety and health laws and regulations while operating equipment on the loading site. You are responsible for any damages to property, including spills or releases of hazardous substances, which might occur during the removal process. Failure by you or your agent to clean up any releases or to repair any damages may result in you being banned from future participation in our auctions or sales events, and you may be reported to the appropriate authorities, as well as other remedies that may be available to us or to any other party damaged by your actions. Tailgate Loading Assistance at Certain Liquidity Services Warehouse Facilities. In our sole discretion, we will sometimes provide a free tailgate loading at certain Liquidity Services warehouse facilities. We do not guarantee providing this service and we will NOT guarantee a specific loading time. In consideration for this ‘no cost' loading service, you agree to release, defend and indemnify against third party claims, and hold us harmless and waive any and all claims, causes of actions, damages (including consequential damages or loss of use) or liabilities of any kind or nature associated with or caused by tailgate loading service. Buyer Required to Have Insurance Covering Its Loading and Transportation of Assets. In order to pick up the Assets, you and your agents must maintain adequate automobile and commercial general liability insurance, and minimum legally required workers compensation for your employees picking up Assets. Upon request, you will provide us with proof of such insurance. Further, upon request, you will name us as an additional insured to your policy. Personal and Property Risk. If you bring third parties to attend or assist in the removal of Assets, you assume all risks of damage of or loss to person and property and specifically agree to defend and indemnify the seller and Liquidity Services from liability for such risks. Please review the excerpt above referencing “Tailgate Loading Assistance at Certain Liquidity Services Warehouse Facilities.” Based upon the information listed above, Government Liquidation is not able to approve [redacted]’s claim. Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned. Sincerely, Steven W[redacted] Sr. Manager, Customer Support  __ __ Steven W[redacted] Sr. Manager, Customer Support __ ###-###-#### (Office) ###-###-#### (Mobile) ###-###-#### (Fax) [redacted]@liquidityservices.com __ [redacted] A Liquidity Services Marketplace [redacted], Suite [redacted] Scottsdale, AZ [redacted] www.liquidityservices.com

Buyer has filed a dispute with us for transaction [redacted] on 8/11/17.  For transaction [redacted] the auction was properly labeled as ‘Returns’, which are not guaranteed to be functional as the majority have operational and cosmetic issues, may show signs of use and may not include all parts and...

accessories. In addition, the auction description indicates the units are not inspected and may or may not be functional.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
The company removed my responsibility of paying for this auction, no money owed. HOWEVER, I feel that not only did, does and is... this company aware of the business pratices, auctions misleadings, sellers mislead with ads. I will NOT ever use the business again for these reasons, the sellers are allowed to mislead customers, advertise auctions in a way that is not truthful. For these reasons alone, I will not do business with this website / company. They claim to have no knowledge of wrong doings? It is there website, auction, customers, sellers, advertisers. It is the job / responsibility of the company / business to know what their sellers / advertisers are doing on thier website / business. I understand I should of done MY homework before bidding, I understand that part. But I was mislead into believing the sellers description of items we're factual prices. Which I discovered were false, false advertising, inflated pricing and numerous other ads also reflected this practice. I tried contacting customer service, no reply, finally called, was hung up on. Last attempt was contacting Revdex.com and only then... then did the company / business respond back to me. Explaining how they were sorry, that the final bid, the bid I won... would be reversed / cancelled. I would owe no money. It litterally took the Revdex.com responding to this company to get a reply / action started to releave me of this obligation. DUE to misleading advertising. So don't try to again, mislead others in your reply to this. YOUR company allowed / allows sellers to mislead people in their advertising / ads. The truth is you were going to charge me for a auction that was INFLATED PRICING to lure me as many other customers also have been taken advantage of. YOU allow sellers to place misleading ads, then you go after the bidders / buyers if they don't pay, only because they have discovered the false / misleading ad. You ignore customer complaints, refuse to show FEEDBACK or customer complaints, because your company is shady! Truth is, you would of charged my credit card, had I not reported this to my bank and the Revdex.com. Had I not repoerted your company to the Revdex.com. Had I not stood up to you and your business practices, I would of been taken advantage of. I fought back, I even tried to resolve this between your business and myself. So don't paint a pretty picture, your company is just what I stated, SHADY!
Page after page of complaints online reflect this about your company, numerous complaints. AND now myself included, your company should be sued and shut down. Your not capable of running a straight up legit business. I can only reflect my personal experience. And that is as mentioned above, no respectable business would ignore, hang up or not even repsond in a email until days after the problem. Or after the Revdex.com goes after you to resolve a problem. SAD... glad I'm aware now of your business practices. I will NOT ever click on your website again. Do the right thing, screen your sellers, proof read their ads, lay blame on the people responsible... but your company is right along side of this. Almost all your auction ads show ballon inflated prices. Causing customers to think, they are getting a great deal. *( Mind you, for most items advertised as returns / broken, etc. NOT NEW ) I could buy every item - that was advertised in the auction I was bidding on and won, at cheaper prices NEW from the store. Brand new and cheaper... YES, yes, I failed to look / search first. But once I found out that the seller mislead me, advertised false pricing, I was extremely upset, called, emailed and recieved no response about this... BAD BUSINESS practices... BAD
Regards,
[redacted]

May 21, 2015Dear [redacted],Please accept this response to the complaint filed by [redacted] with the Revdex.com. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for...

transaction ID [redacted], [redacted] and [redacted]. [redacted] believes that our company is in breach of this contract due to advertising discrepancies.[redacted] was the winning bidder of an auction for three (3) lots of items, including [redacted] smartphones, purchased via Liquidation.com. On May 9th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was “grossly misrepresented” stating the phones were “Chinese fakes/ knock-offs/ Counterfeits”. [redacted] said that he had expected to receive authentic [redacted] smartphones and requested a full refund.Our disputes team reviewed [redacted]’ claim and concluded that the buyer would receive a full refund upon return delivery for all three transactions. The disputes team has issued UPSG labels to the buyer to return the merchandise. We have also informed [redacted] that the refund can take up to 10 business days to be credited back.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; and we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards, Amanda O.Compliance Associate

January 6, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC  20005-3404RE:  [redacted], ID# [redacted]Dear [redacted],Please accept this response to the complaint filed by [redacted] with the Better...

Business Bureau.  [redacted] described concerns he had as a buyer on our website, stating that the sellers and Liquidity Services, Inc. were in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted].  [redacted] believes that our company is in breach of these contracts because his disputes were denied.Regarding transaction ID [redacted], [redacted] was the winning bidder of an auction for a lot of 180 urbeats and powerbeats headphones in Returns condition purchased via Liquidation.com.  On November 27, he filed a dispute with our Customer Service Department asserting that the merchandise he received was not in the condition advertised by the seller and grossly misrepresented by the seller in the auction listing.  He also said that he was missing 20 items of merchandise.  Of the items he received, [redacted] said that none of them were sent in their original packaging and that most of them had torn wires.  [redacted] provided photo support for his claim and requested a full refund.Our disputes team reviewed [redacted]’s claim and concluded that it could not be honored because the items had been properly represented as Returns by the seller.  The units were noted as “Untested” in the auction listing, indicating that they had not been inspected for operation.  These headphones were simply customer returns.  Further, Returns merchandise is allowed to be sent without original packaging as referenced in the below definition of Returns that was available on the auction listing (bold emphasis):Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding transaction ID [redacted], [redacted] won a Liquidation.com auction for a lot of 16 external hard drives in Returns condition.  On December 1, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing and was not in the condition advertised.  He said that the photos in the auction did not show the actual items sent and that the items received were used, salvaged, and dirty.  [redacted] provided photo support for his claim. Our disputes team also denied [redacted]’s claim on this transaction.  The merchandise described fell within the broad parameters for condition of customer returns merchandise.  As companies are less restrictive with customer returns, they can exhibit a measurable degree of abuse in some cases.  This merchandise lot appears to have rested closer to the lower end of the range than the higher end of the range; however, the items were still properly identified.  The photos provided for the auction were illustrative of the brand and type of merchandise offered.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *. H[redacted]Corporate ParalegalLiquidity Services, Inc.

June 21, 2014 
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
 
RE: **. [redacted], ID# [redacted]
 
Dear **. [redacted],
 
Please accept...

this response to the complaint filed by **. [redacted] with the Revdex.com. **. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted]. **. [redacted] believed that our company was in breach of this contract because his dispute was initially denied; however, it has since been resolved in his favor.
 
**. [redacted] was the winning bidder of an auction for a lot of 100 assorted [redacted] 5/5S cases purchased via Liquidation.com. On April 15, he filed a dispute with our Customer Relations Department asserting that his shipment was grossly misrepresented by the seller in the auction listing. **. [redacted] said that the lot was advertised as having mixed color cases whereas all of the cases received were solid colors only. He requested a full refund with return of the merchandise.
 
Our disputes team reviewed **. [redacted]’s claim and initially denied his claim because he did not provide any evidence supporting his position. **. [redacted] was unfamiliar with our disputes process and failed to respond to our April 17 e-mail notification that support was needed. Therefore, he was advised by our customer service personnel to request that the dispute be reopened and then to send photos in support of his claim. Review of the reopened claim brought a change in the decision in favor of **. [redacted] that allowed a full refund upon return of the merchandise to the seller. Return labels were sent to **. [redacted] and the return was finally confirmed as received by the seller. The full refund amount of $145.25 was processed to the buyer’s account on May 20.
 
We apologize for any inconvenience experienced by **. [redacted] and consider the matter closed with the refund payment.
 
Regards,
[redacted]
Corporate Paralegal
Liquidity Services, Inc.

We received a dispute from [redacted] on 8/22/17 which was denied on 8/31/17 based on the items condition.  The items were listed as salvage.  As shown in the attached section of the auction listing, a notice about the auction listing states: IMPORTANT: Please note that the...

condition of this lot is SALVAGE.  Salvage assets are intended for professional buyers, as most can be used only for parts. These assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition. Also, we did not receive any supporting documentation (photos) regarding the condition of the 10 units [redacted] makes reference.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: it was written boldly that is unlocked, how can you said a phone that may work or not is unlocked. How do they know that is unlocked , I purchased this [redacted] 6, salvage because  saw the it written boldly that is unlocked, I fix phone , none of this phone is unlocked , I am standing on what I saw in the advert . So provideo me what you post in that advert. I will be for for exchange or refund. 
Regards,
[redacted]