Liquidity Services Inc

August 27,
Mr*** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: Mr*** ***, ID# ***
Dear Mr***,
Please
accept this response to the complaint filed by Mr*** *** with the Revdex.comMr*** described concerns he had as a warranty customer, stating that Liquidity Services, Incwas in violation of buyer’s warranty agreement for his *** laptop computerMr*** believes that our company is in breach of this contract because he was unable to receive a properly working computer
Mr*** purchased a *** laptop computer on December 10, with a 90-day warranty serviced by Liquidity ServicesOn March 4, he started a warranty claim because his computer was unexpectedly shutting down occasionallyOtherwise the laptop was in good condition and fine working orderThe unit was sent for repair and then returned to him on March However, the laptop was improperly packed which caused cosmetic damage and likely contributed to the new problem where the laptop would not power onMr*** then contacted our service personnel to notify them that the unit was still defective so it was returned for repair on June The computer was then sent back to Mr*** from the repair facility on July Unfortunately, the computer once again packed improperly and showed further cosmetic damage and now had physical blotches on the screenFurther, there appeared to be no repairs done to the laptop from its most recent service periodIn sum, the laptop computer returned each time in worse condition than it had been previously due to the carelessness of the warranty personnel
We regret that Mr*** had a poor experience with the warranty services provided by Liquidity ServicesOur company handles the customer service portion of the warranty contract while another business partner handles the repair and replacement servicing portion of the warranty contractOur role is to facilitate the delivery of units under warranty to the repair intake facility, but Liquidity Services does not have direct possession of them afterwardWe will follow up with our business partner to seek an improved resolutionWe apologize for the delay
Regards,
Cary CH***
Corporate Paralegal
Liquidity Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the items in question were salvage not customer returns They sell salvage which those items should have been in a salvage lot not customer returns The lot was misreprented period
Regards,
*** ***

May 18, 2016Dear Mr***Please accept this response to the complaint filed by Mr*** *** with the Revdex.com Mr*** describes concerns he has around transaction ID *** which consisted of units of Signed Hockey Merch - Connor McDavid, Jack Eichel,
MFleury The lot was listed as ‘shelf pulls’ condition Among other things, the lot was said to contain signed and certified items as per the manifest on the auctionThis auction was listed on www.liquidation.com and Mr***’s bid of $was the winning bid on 4-23- The total transaction cost after taxes and shipping charges was $ The product was delivered to Mr*** on 4-27-2016, and Mr*** filed a dispute with us on 4-27-which stated the following:I have received the products stated and came to find out there is only one certificate of authentication and that is on the EicheleThe collection that I receved is worth about cent and the cards are worn and yellowedThis person should not be allowed to sell this crap on your siteI''m starting to see that you allow anyone to sell anything on your site with prices and descriptions that aren''t even close to what is receivedI was sent like 30+ of the same junk that are worthlessI will be filling a claim with *** *** if something is not done.Mr***’s claim in the Revdex.com complaint essentially mirrors the claim and correspondence submitted to Liquidation.com for this transaction Our disputes department facilitated a return shipment from Mr*** back to the seller on the grounds that the merchandise was misrepresented Upon receiving the return shipment, the seller filed a counter claim charging that Mr*** failed to include multiple items in the return shipment which in turn lead to additional commentary from both parties including video footage of the seller going through the contents of the return shipment Ultimately, the amount refunded to Mr*** was based on the items the seller verified were returned, weighted against MSRP value in proportion to Mr***’s winning bid amount, resulting in a partial refund of $36. Please note Section Disputes Among Users in our Terms and Conditions; While we may help facilitate the resolution of disputes between buyers and sellers using any of our marketplaces on our Site, we have no control over and do not guarantee the existence, quality, safety or legality of Assets advertised; the truth or accuracy of users' content or Listings; the ability of sellers to sell Assets; the ability of buyers to pay for Assets; or that a buyer or seller will actually complete a transaction or return an Asset or payment for an Asset When a user issue arises, we may consider the user's performance history and the specific circumstances in applying our User AgreementWe may choose to be more lenient with policy enforcement in order to do the right thing for both buyers and sellers in our sole discretion.Mr*** filed a chargeback with *** on 5-17-which is the reason why his account with Liquiddation.com is and will remain de-activated per our Terms and Conditions, which buyers agree to prior to participating on our marketplace Reference Section from the Terms and Conditions: Charge-BacksIf you attempt to rescind a credit card transaction without our express advance written consent (i.e., a "charge-back"), then we may immediately and permanently de-activate your account in our sole discretionIf you perform a charge-back after receiving the Assets, we may file charges with the appropriate law enforcement agency, and reserve the right to pursue all remedies available to us to recover any and all incurred damages.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We regret that Mr*** was dissatisfied with the auction services provided by Liquidation.com, and as a one-time courtesy we will refund the remaining costs of Mr***’s transaction in the amount of $if Mr*** contact’s *** and closes the claim Mr*** can notify us when the *** claim is closed by emailing us at ***.We wish to thank you for allowing Liquidation.com a chance to address Mr***’s claim. Regards,Darren M***SrManager, Customer SupportLiquidity Services

November 21,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: *** *** ***, ID# ***
Dear *** ***,
Please accept this response to the complaint filed by ***
*** *** with the Revdex.com*** *** described concerns he had as a recipient of multiple company e-mails that he did not request
*** *** said that he received several unwanted e-mails and wanted them to ceaseHe was not on any of the distribution lists for company e-mails, but his e-mail was in a separate database regarding a customer service matter
There was an error that caused some of our users to received multiple, unsolicited e-mails in successionOnce we became aware of the problem, we moved quickly to identify the source and correct it so that no further disruption would occurAdditionally, *** *** has been globally unsubscribed from all of our marketplaces per his request
We apologize for any inconvenience experienced by *** *** and consider the matter closed with his removal from all distribution lists
Regards,
Cary *H***
Corporate Paralegal
Liquidity Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 27,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** ***, ID# ***
Dear ***,
Please accept this response to
the complaint filed by *** *** with the Revdex.com*** described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** believes that our company is in breach of this contract because his dispute was denied.*** was the winning bidder of an auction for a lot of *** *** handbags in Returns condition purchased via Liquidation.comOn May 23, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was missing unitsHe said he only received out of handbags in his shipmentIn response to his dispute, the seller sent additional handbags to ***
After *** received the additional handbags, he once again contacted a customer service representative and said that out of the original handbags were too damaged to be soldHe said that this was beyond the quantity variance advertised in the auction, which was 2%*** calculated the damaged handbags as a 25% quantity variance for the entire lotHe then suggested a partial refund or replacement items to settle the dispute
Our disputes team reviewed ***’s claim and concluded that the claim could not be honored because his support failed to conclusively show that the items did not fit the broad definition of Returns, given on the auction listing as follows:
Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing
Since ***’s damaged unit claim was denied, the quantity variance does not applyIt only applies to damaged items when calculating a partial refund
Quantity variance is intended to cover missing merchandise onlyIt refers to the quantity of items sentThe definition given on our website for quantity variance follows:
Quantity variance is the percentage of items that are deemed to be either in abundance of or less than the amount listed on the auction; ranging between 1-10% per auctionThe quantity variance is calculated on a per unit price, and pertains to all merchandise within an auction, including missing or damaged itemsHowever, asset condition of the merchandise within this variance may differ from the rest of the auction items
*** believed that quantity variance not only covered the quantity of items but also the condition of each itemHowever, the reference to damaged items in the definition above would only apply to dispute claims for damaged items that were found in favor of the buyerIn this case, the damage claim was rejected
An example of how quantity variance would apply to damaged goods may clarify the matterIf an auction for items had a quantity variance of 10%, then the quantity variance would equate to itemsTherefore, if our disputes team honored a damage claim for of the items with a partial refund, then the quantity variance would apply to that calculationInstead of receiving a partial refund for items, the buyer would receive a partial refund for items while items would be considered part of the quantity varianceIt would be as though the buyer did not receive those damaged items in the original shipment
We regret that *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
*** ** ***
Corporate Paralegal
Liquidity Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Liquidation.com does not tell the truth The dispute I filed with *** was decided in my favor because it was determined after reviewing my dispute that I was owed the refund ***'s stipulation was that I return the merchandise and provide tracking information This information was provided to *** and they provided the tracking information to liquidation.com Therefore, again an untruth regarding this issue has been told *** confirmed that the packages were delivered and refunded my moneyLiquidation.com's response is not truthful at all
Regards,
*** ***

January 19, 2015Dear *** ***,We appreciate the opportunity to review and respond to the claims associated with *** ***’ auction participation.On November 13, Government Liquidation determined that *** ***’ property claim was validGovernment Liquidation allowed for the return of the
property for a full invoice refundSubsequently, Government Liquidation advised *** *** of the claim resolution and instructed him that our agent would retrieve the property.Sale *** * lot *** was returned to our site and verified on November 19, *** *** was notified of his pending refund in the amount of $30,on November 25, This refund was fully executed and completed for *** *** on December 1, 2014, check #***.After the full lot invoice refund was completed, *** *** requested additional shipping expenses in the amount of $Government Liquidation requested receipts from *** *** relating to his additional expenses, which *** *** providedAfter careful consideration Government Liquidation approved a $refund for *** ***' expensesThis was due to detention fees that Government Liquidation incurred at the site level pertaining to lot These detention fees were directly associated with timeframe issues for the return of the property caused by *** ***’ cooperation efforts*** *** was notified regarding the $refund on December 18, This refund was fully executed and completed for *** *** on December 29, 2014, check #***.Subsequently, *** *** disputed Government Liquidation’s resolution related to his original shipping charges*** ***’ claim was elevatedGovernment Liquidation approved the additional $refund for *** *** *** was notified regarding this refund on January 15, via e-mailThe $refund is currently in process at this time.Government Liquidation has approved full refunds for both the original refund amount for lot *** and the $in shipping charges ($31,510,00), which are associated with the receipts *** *** has provided.Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned.Regards, Cary H. Corporate Paralegal

October 14,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** *** *** ID# ***
Dear *** ***,
Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** ***
described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because he is unhappy with the amount of his partial refund
*** *** was the winning bidder of an auction for a lot of holiday home goods in Shelf Pulls condition purchased via Liquidation.comOn September 12, he filed a dispute with our Customer Relations Department asserting that the items he received were not in the condition advertised in the auction listingHe said that the most expensive item in the lot arrived damaged and unusableHe requested that the item be replaced with another of the same item in good condition or that $be paid as compensation as the list price for the item
Our disputes team reviewed *** ***’s claim and concluded that a partial refund would be appropriate for the damaged item at the unit priceA partial refund of $was processed to *** ***’s account on September *** *** was also informed that a shipping damage claim had been filed with UPS on his behalfWe continue to await the outcome of that claim
We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
Cary *H***
Corporate Paralegal
Liquidity Services, Inc

*** *** filed a dispute with Liquidation.com on 5/11/regarding the quality of the items received Liquidation.com responded in *** ***’s favor on 5/30/and sent the following to *** ***’s email of record:Message sent: 2017-05-16:24:40Message to: ***Message from:
***Message: ***--TO BUYER: Thank you for your communicationYour concerns have been notedThe dispute has been honored in your favorPlease prepare all items to be returned to the seller for a full refund to be issued to your account upon return deliveryA second email has been sent with the return labelsThe items need to be tracking within business days or the dispute could become null/voidOnce the seller has received the returned item(s), we allow the seller days for inspectionA refund will then be processed to your accountPlease contact customer service if assistance needed. *** *** returned the items to the seller and a full refund of $was processed to *** ***’s credit card account on 6/19/

July 7, 2015Dear *** ***, Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns she had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase
agreement for transaction ID *** *** believes that our company is in breach of this contract because her dispute was denied. *** *** was the winning bidder of an auction for one lot of baby swim shorts assorted colors on Liquidation.comOn June 23rd, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented*** *** stated “these are not swim shorts, like I thought I was buyingThe material they are made out of is very thin and poor quality, not any kind of swim short materialI could never sell these to anyone and most don’t even have tags insideThey are made out of the kind of cheap fabric little favor pouches etcare made out ofI am highly disappointed.” *** *** sent in a sample pair to support her claim. Our disputes team reviewed *** ***’ claim and concluded that the auction listing was accurate and the units she received matched the auction listingThe auction listing states “baby swim shorts assorted colors”The picture posted on the auction page matched the items *** *** receivedNeither the auction listing nor the manifest specified material types or sizesAs such, her claim was denied. We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace. Regards, Amanda O***Compliance AssociateLiquidity Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While I had a bad experience with them, their statement to look into the computers is good Someone needs to review not just that the computer is fixed, but one of the computers shipped back to me actually still had my information on it So I would say that someone needs to look at shipping and returns as wellThank you for your help
Regards,
*** ***

June 25, Dear *** ***,
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Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, were in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because her dispute was denied*** *** was the winning bidder of an auction for one lot of designer & brand shoes (used), purchased via Liquidation.comOn June 10th, she filed a dispute with our Customer Relations Department asserting that the shipment she received was not in the condition listed; grossly misrepresented*** *** stated “Some of the shoes are damaged on the heels and foot bedThe pictures posted are not similar to these shoes neither the brands posted on the manifest list.” *** *** submitted photos and a video to support her dispute
Our disputes team reviewed *** ***’s claim and concluded that the auction listing was accurate and did not validate her claim that she did not receive unit brands and types in the condition represented in the auction listingThe auction listing clearly states “you will receive the items similar to the ones shown in the picture, used, some of them may have scuffs and show signs of wear due to usage.” Also, the auction listing did not include a manifest listOur disputes team replied to *** *** stating “The support provided shows the units have been received properly represented under used condition as defined in the auction listingThe seller has provided unit brands as described, however, has not provided a detailed manifest of specific unit brands to be receivedThe auction details properly describe the unit types to be received”As such, her claim was deniedWe regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
Amanda O***
Compliance Associate
Liquidity Services

May 8, 2014*** *** *** Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** ***, ID# ***
Dear ***,
Please accept this response to the complaint filed by *** ***
with the Revdex.com*** described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** believes that our company is in breach of this contract because his dispute was denied a review by our disputes team.
*** was the winning bidder of an auction for lot of printer cartridges in Shelf Pulls condition purchased via Liquidation.comOn February 25, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was missing units and not in the condition advertised by the seller in the auction listing*** said that he was missing one of the ** 3A ink cartridges that was listed on the auction manifestHe also said that some toner cartridges showed evidence of use by having ink on the outside of them and were therefore clearly not new items as expectedHe provided photos in support of his claim and requested a full refund
Our disputes team could not review the claim because the dispute form was sent well beyond the 48-hour inspection period providedSection of the User Agreement states that buyers have two days from the date that the product is delivered to inspect the shipment and file a dispute with Liquidation.comThe shipment for this transaction was received on February 10, and the dispute was received days after the inspection period had endedFunds for the transaction had already been paid to the seller and we could no longer recover themThis is why the inspection period is set and must be followed by our users
We regret that *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
*** ** ***
Corporate Paralegal
Liquidity Services, Inc

April 3,
*** *** ***
*** *** ***
*** * *** *** *** ***
*** ** ***
*** *** *** *** *** ***
*** *** ***Please accept this response to the complaint filed by *** *** *** with the RevDex.com *** *** described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** *** *** believed that our company was in breach of this contract because her dispute was initially denied, but we have since settled the matter in her favor.*** *** was the winning bidder of an auction for a lot of women’s sports bras in Shelf Pulls condition purchased via Liquidation.com On January 28, she filed a dispute with our Customer Relations Department asserting that her shipment was not in the condition advertised by the seller in the auction listing *** *** said that she received two boxes of bras and that each box contained at least one moldy bra which then gave a moldy odor to the rest of the merchandise in each box She entered a claim for three (3) moldy bras and said that she could not sell the others either She requested a full refund for her purchase.Our disputes team reviewed *** ***’s claim and initially concluded that it could not be honored because the three (3) bras in the claim were less than the percent Quantity Variance advertised in the auction for this lot The percent Quantity Variance allows for up to of the items to be missing or not in the expected condition Then the buyer asked for further consideration, indicating that mold spores on the remaining bras meant that they could not be legally resold A reopen dispute claim was created, and upon further review, a full refund was granted upon return of the merchandise to the seller.The refund was unable to be processed, however, because *** *** had already filed a chargeback claim before our reopen dispute had concluded Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, *** ***’s Liquidation.com user account was de-activated. The merchandise was returned and a full refund was confirmed on April 1.We apologize for any inconvenience experienced by *** *** and consider the matter closed with the refund payment.Regards,Cary CH***Corporate ParalegalLiquidity Services, Inc

From: *** ***
Date: Fri, Nov 21, at 11:AM
Subject:
To: "***"
hello *** my name is *** * *** complaint number ***.the reason for my email is to inform you of my intent to
retract my previous clam of a misplaced shipment by the liqudation.com..there was a mbetween *** and LIQUDATION.COMabout my package valued at over 400.dollars.*** admit that they were the one's who sent my package to the wrong place back on 10/18/2014.liqudation.com did NOT,mis-place the package,*** did and they are in the process of refunding me my money..thank u
for your time

November 13,
Dear *** ***,
Liquidation.com is in receipt of the response submitted by *** ***In our previous response, we requested the copies of the invoices between *** *** and his clients for transactions *** *** ***books and *** *** HeadphonesPer our Legal department, we may be able to repair the items based on the date of the invoice between *** *** and his clientLiquidation.com has updated the warranty information since these purchases; however, we intend to honor the warranty that came with both of these purchasesAs such, we are requesting the invoices between *** *** and his clientAs we have the two transactions in question and the warranty that was issued with both sales, at this time we are requesting the invoices between *** *** and his clients so that we can forward all information to our Legal departmentLiquidation.com appreciates the opportunity to address *** ***’ claimYour cooperation in this matter is greatly appreciatedRegards,
Amanda O***
Compliance Associate
Liquidity Services

April 13, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***, ID# ***Dear *** ***,Please accept this response to the complaint filed by *** *** *** with the Revdex.com *** ***
described concerns she had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs ***, ***, *** and *** *** *** believes that our company is in breach of these contracts because her disputes were denied.Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of handbags and clothing accessories in Shelf Pulls condition purchased via Liquidation.com On February 22, she filed a dispute with our Customer Relations Department asserting that the merchandise she received was grossly misrepresented by the seller in the auction listing She said that the handbags and other items she received did not match the auction photos and that the items received were much lesser quality than pictured, particularly the jewelry *** *** requested a partial refund of $to offset the expected value against the actual value of the merchandise shipped.Our disputes team reviewed her claim and concluded that it could not be honored because the seller had provided the merchandise described in the auction listing The photos accompanying the auction were for illustrative purposes only The seller provided detailed documentation validating the authenticity of the merchandise sent to *** *** *** *** asked to discuss the dispute by phone, but she did not file a reopen request.Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of women’s designer sleepwear items in Shelf Pulls condition purchased via Liquidation.com On February 25, she filed a dispute for this transaction asserting that her purchase was not in the condition advertised by the seller in the auction listing and grossly misrepresented She said that she received one item with a significant stain and another with a tear in the fabric Among the items received, *** *** suggested that she would only be able to sell a small percentage because the items had not come in matching sets, but were largely mismatched She said that the merchandise seemed to be Returns rather than Shelf Pulls condition sleepwear.Our disputes team reviewed the claim and decided that it could not be honored because the auction was properly listed The support provided showed items similar to those described in the listing Further, there was no indication in the listing that any of the items would be matching sets The two stained and torn items were disturbed as a result of handling as described in our Shelf Pulls definition on the auction:Shelf Pulls were previously available for sale in a retail environment but were never soldThey usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contactIn addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handlingAccordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of assorted handbags in New condition purchased via Liquidation.com On March 1, she filed a dispute for this transaction asserting that her purchase was grossly misrepresented by the seller in the auction listing She said that the handbags that she received did not look at all like the handbags pictured in the auction photos She added that the handbags received were low-quality with little variation, which differed substantially from her expectations.Our disputes team reviewed the claim and decided that it could not be honored because the auction was properly listed *** *** received assorted handbags as promised There were no statements made in the auction advertising that failed to be met Again, the auction photos were generic and used for illustrative purposes only and were not photos of the actual items to be shipped.Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of handbags and clothing accessories in Shelf Pulls condition purchased via Liquidation.com On March 1, she filed a dispute for this transaction asserting that her purchase was grossly misrepresented by the seller in the auction listing She said that the handbags received did not resemble the photos accompanying the auction listing She asked that we contact the seller and hold the seller to a higher quality standard.Our dispute team reviewed the claim and decided that it could not be honored because the auction was properly listed Again, the listing statements matched the items received *** ***’s expectations were based on the auction photos which were generic and not intended to show the actual merchandise to be shipped.Our disputes team considers each dispute received on a discrete basis solely on the evidence and support provided Our marketplace provides a platform for buyers and sellers to meet to conduct auctions of merchandise In these cases, each seller provided the merchandise that was described in the auction wording with no statements Therefore, it would have been improper for our dispute team to overturn the transactions If the buyer support had shown an auction statement to be false, then the dispute would have resulted in a refund.We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc

*** *** filed a dispute on 6/15/and received a response from our dispute team on 6/19/stating:Message sent: 2017-06-11:38:58Message to: ***Message from: ***Message: ***--Thank you for your patience while we reviewed the dispute claim for Transaction ID [***]We regret to inform you that at this time, we are unable to award the dispute in your favor for the following reason(s): 1) BUYER ARRANGED THEIR OWN SHIPPINGBuyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's locationOnce the merchandise is taking off the property, the right to submit a dispute is waivedThe status for this transaction has been moved to "Paying Seller" and the funds will be released to the sellerShould you have questions, please call our Customer Support Department at ###-###-####.This denial is consistent with our terms and conditions when an buyer arranges their own shipping for purchased products and is part of the auction listing under Shipping Terms

Please accept this response to the complaint filed by Mr*** *** with the RevDex.comMr*** described concerns
he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID *** and ***Mr*** believes that our company is in breach of this contract because his disputes were denied. Mr*** was the winning bidder of an auction for one lot of thirteen (13) A Grade *** ***
*** Digital Cameras (returns) and one lot of six (6) A Grade Camera Accessories-*** Interchangeable Lens (returns), purchased via Liquidation.comOn March 11th, he filed two disputes with our Customer Relations Department asserting that the shipment he received was not in the condition listed and grossly misrepresentedMr*** stated “items were listed as returns everything I received is boxed as refurbished.” Mr*** submitted screen shots of the auction listing to support his claim. Our disputes team reviewed Mr***’s claim and concluded that the screen shots of the auction listing was insufficient/invalid and they were unable to validate his claimOur disputes team informed Mr*** that his dispute claim could not be honored as they were unable to validate the claim based on the screen shot support he providedAs such, his claim was denied. Further, Mr*** filed a chargeback with *** for the transactionChargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for itFor this reason, Mr***’s Liquidation.com user account was de-activated. We regret that Mr*** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace. Regards, Amanda O*** Compliance Associate Liquidity Services