Liquidity Services Inc

June 15, 2016Dear *** ***Please accept this response to the complaint filed by *** *** *** with the Revdex.com *** *** describes concerns she has around transaction ID which consisted of units of Handbags - *** ***, *** *** & More The
lot was listed as ‘salvage’ condition This auction was listed on www.liquidation.com and *** ***’s bid of $was the winning bid on 4-15- The total transaction cost after taxes and shipping charges was $ The product was delivered to *** *** on 4-25-2016.*** ***’s claim in the Revdex.com complaint is that at least of the units in the lot purchased is not authentic, and that the rest of the items may also not be authentic.Please note Liquidation.com does not intentionally sell fraudulent or non-authentic items.Also, the terms and conditions on which Liquidity Services offers you access to and use of our web-site (the "Site"), the marketplaces on our Site, and other related services ("Services") are based on a User AgreementWith respect to each specific auction or sale of surplus assets ("Assets"), the terms specific to that auction or sales event are described in the listing of the Assets (each a "Listing") As a buyer, prior to participating on our marketplace, you accept this User Agreement.As a general rule, an accepted bid or order is finalWe will not adjust winning bids or orders after an auction or sales event is closed unless we determine in our sole discretion that the integrity of an auction or sales event was materially impairedDetailed procedures for submitting disputes and claims for each marketplace are on our Site and all users agree to submit themselves to these processes in the event of a dispute among users and to abide by our decision as a consequence of these dispute processes.In our sole discretion, we reserve the right to refuse to do business with any partyWe may limit, suspend, restrict or terminate our Services, your account, your access to our Site and your activities on our Site with or without notice to you.As of this time, *** *** has not submitted a dispute on this transaction describing the concerns about the purchase.Also note, Section from the Terms and Conditions addresses the need for buyers to inspect assets on delivery An excerpt from Section of the Terms and Conditions is posted below as a reference:Claims for Incorrect or Inaccurate Description Where Inspection Not Permitted; Returns ProcessIn limited circumstances, our sellers only permit inspection on buyer's receipt of the Assets after their shipmentFor example, this may occur in a drop-ship arrangement where there is no inspection permitted by the seller and the seller or Liquidity Services coordinate shipping of the Assets directly to the buyerIn such circumstances, buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to buyerThereafter, a buyer's right to make a claim expiresBuyer's right expires regardless of whether buyer actually conducts an inspection of the Assets.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com With respect to this transaction, we are well outside the window for investigating post-transactional claims, but as a courtesy, and for internal investigative purposes, we will be reaching out to *** *** to arrange for the return of the allegedly fraudulent item(s) A member from our claims department will be reaching out to her for additional details and instructions We encourage all buyers to contact us per the information provided on our site in the event there is a problem with any of their purchases. We wish to thank you for allowing Liquidation.com a chance to address *** ***’s claim. Regards,Darren MSrManager, Customer SupportLiquidity Services

May 21st, Dear *** ***,
Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns he had as a buyer on our website, stating that the seller and Liquidity Services was in violation of a buyer’s purchase
agreement for transaction ID *** *** believes that our company is in breach of this contract because his dispute was denied.*** *** was the winning bidder of an auction for one (1) lot of items, including designer handbags & jewelry, purchased via Liquidation.comOn April 29th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was missing the authenticity card advertised by the seller in the auction listing*** *** said that he had expected to receive the authenticity card for the Prada handbag, but that he had not received the authenticity cardHe stated “this was the most expensive bag in the lot and one of the only reasons we were willing to bid that amountWe will lose approximately $due to the failure to pack ALL of the items we paid for”He requested that the entire lot be returned at the seller’s expense, return only the Prada bag (at buyer’s expense) for $to be refunded to him, or we keep the bag and the seller issues a $refundOur disputes team reviewed *** ***’s claim and confirmed with the seller that the authenticity card was packed with the Prada bag and did not validate his claim that he was missing the cardThe seller was able to provide sufficient support documentation to validate full shipment of all items due for this transaction, including authenticity cardThe seller stated the claimed missing authenticity card was shipped inside the purse and there was no support documentation received to validate the need for a shipping claim concerning damage or tampering of the package(s) during the shipment processThe seller of this lot is a reputable and punctual client of Liquidation.com and we have no previous complaints for lack/loss of other authenticity cardsWe regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards,
Amanda O
Compliance Associate

September 29, 2015 Dear *** ***, Please accept this response to
the complaint filed by *** *** *** with the Revdex.com*** *** described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID *** and *** *** believes that our company is in breach of this contract because his dispute was denied.*** *** bid on two auctions each was for one lot of *** *** tools (returns) and *** *** plumbing products (returns) on Liquidation.comOn August 14th, he filed a dispute with our customer relations department asserting that the shipment he received was not in the condition listed and grossly misrepresented*** *** stated “most of my shipment was damaged or missing parts also dirty”*** *** also provided pictures to support his claim.Our disputes team reviewed *** ***’s claim and concluded that the auction listing was accurate and the units he received matched the auction listingThe auction listing states that the items are returned items and they are not tested for functionalityThe condition type was listed as returns which are described as having some operational and/or cosmetic problemsDepending on a company’s return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingAs such, his claim was denied.We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Thank You,Amanda O***Compliance AssociateLiquidity Services

*** *** filed a dispute with Liquidation.com on 5/26/regarding the quality of the items received The auction listing had the items listed as salvage and we sent the following communication to *** ***’s email of record informing him of the decision made regarding his
dispute.Message sent: 2017-06-10:55:18Message to: ***Message from: ***Message: ***--Thank you for your patience while we reviewed the dispute claim for Transaction ID [***]We regret to inform you that at this time, we are unable to award the dispute in your favor for the following reason(s): 1) ITEMS ARE PROPERLY LISTED AS SALVAGESalvage assets have been identified as defective for reasons concerning their functionality, appearance or bothSalvage assets usually can only be used for parts and are therefore recommended for professional buyers specialized in repairs or resale partsThe status for this transaction has been moved to "Paying Seller" and the funds will be released to the sellerShould you have questions, please call our Customer Support Department at ###-###-####

if you are paying by other method then credit card you are done with them as they will close you dispute without refund, the only way you can do is file a Revdex.com.com complain to have Revdex.com help you for the refund,
the problem I had with them is over months and they don't update my transaction so I cannot file dispute and after months I called them and finally one of the customer service update it and I can file dispute for over transaction that is over pallets of junk has been sitting in my garage for months, after weeks of the open dispute they told me to prepare all pallets of items and wait for ups come pick them up and give me a certain day to wait, l waited no show up and called them again next day and said wait again, again and again finally found out ups don't accept this type of shipment, then they told me to return to the warehouse and tell me wait again, again and again for the warehouse to ok for the return and finally the warehouse doesn't accept the return either and now they try to offer me a very low partial to end this, if they offer partial at the beginning I will properly take it as been with business with them for over year, but now because they told me prepare all unit for return so I have to put all the unit back in the pallets and spend hundreds of dollars for the pallets and the warping material and have all the pallets sitting in my side yard because they can't fit all in my garage for over pallets and waiting for them to pick for over two weeks so all the item been in the sun and went thru rain/shower which can't get any more profit and now they blame on me putting the unit outside and not allow me to return for full refund, they give too many excuse to try to force the buyer keep the garbage for high valuethis is not the business they do before, since they close the Sacramento and Fullerton warehouse and replace all the online customer service for low paying job then their service is dropping and is not worth to do business with them any morestay away for from this company or you will end up dumping garbage for them

The units were properly listed as SalvageSalvage units have been identified as defective for reasons concerning their functionality or appearance - and most can only be used for parts, and they are sold "as-is, where-is"This auction, clearly states that some units may be carrier unlocked,
meaning compatible with multiple carriers - not meaning in working condition. Additionally, our listing description goes on to warn potentially bidders/buyers that the Salvage merchandise description is "intended for professional buyers, as most can only be used for partsThese assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition." Therefore, this auction was not guaranteed to be in working order.Auction listing attached for reference

June 25, 2015Dear *** ***, Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, were in violation of a buyer’s purchase
agreement for transaction ID *** *** believes that our company is in breach of this contract because her dispute was denied.*** *** was the winning bidder of an auction for one lot of designer & brand shoes (used), purchased via Liquidation.comOn June 10th, she filed a dispute with our Customer Relations Department asserting that the shipment she received was not in the condition listed; grossly misrepresented*** *** stated “Some of the shoes are damaged on the heels and foot bedThe pictures posted are not similar to these shoes neither the brands posted on the manifest list.” *** *** submitted photos and a video to support her dispute. Our disputes team reviewed *** ***’s claim and concluded that the auction listing was accurate and did not validate her claim that she did not receive unit brands and types in the condition represented in the auction listingThe auction listing clearly states “you will receive the items similar to the ones shown in the picture, used, some of them may have scuffs and show signs of wear due to usage.” Also, the auction listing did not include a manifest list.Our disputes team replied to *** *** stating “The support provided shows the units have been received properly represented under used condition as defined in the auction listingThe seller has provided unit brands as described, however, has not provided a detailed manifest of specific unit brands to be receivedThe auction details properly describe the unit types to be received”As such, her claim was denied.We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace. Regards, Amanda O***Compliance AssociateLiquidity Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Thank you for your responseHowever, there are still few things that are not clear and not rightFor the dispute of *** Smart Case, I have submitted photo proofs to [email protected] on September 22, and got denied for no reasonRegarding to Lightning to USB Cable, I can understand your reasons to denyThe 'generic' is the only support you are using to justify that this was fairHowever, whether this cable is 'generic' or not is very importantThe picture describes the product as 'Lightning to USB Cable' and this is exactly what 100% genuine *** usesBecause generic cables and genuine cables are almost exactly same, it should have been explicitly described as genericA generic cable would only cost 1$ to buy from online individually, but *** cable would cost 19$However, the seller failed to provide this important information explicitlyTherefore if the buyer has mistaken this as a 100% genuine *** Cable, then buyer should have the right to request refundAdditionally, there are little information regarding to the product where exactly it was manufactured, whether it's legal; because it is imitating ***'s packaging and cable designThis is a substantial disappointment because it is times less worth than what I expected it to beFor example, if you are selling an 'fake' *** 6, you have to make sure that the buyer know that he is buying a 'fake' not a real oneJust because there is one word 'generic', you can't deny refund because you described with one wordAnd we are talking about liquidation.com correct?
If liquidation.com is a major liquidity service and professional company with a good-reputation,
liquidation.com should be able to refund this product with no problemfew hundreds of dollars is probably not that big of a deal to such a huge company like Liquidation.com but it is a very large amount of money to meI think refund for both products are very possible with just out of good-will
Regards,*** *** **

July 28, 2015Dear *** ***,Please accept this response to the complaint filed by *** & *** *** with the Revdex.comThe ***’s described concerns
they had as bidders on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID ***The ***’s believe that our company is in breach of this contract because their dispute was denied.The ***’s bid on an auction for one lot of *** * *** *** *** *** Wireless Waterproof Rugged *** items on Liquidation.comOn July 10th, they filed a dispute with our Customer Relations Department asserting that the shipment they received was not in the condition listed and was grossly misrepresentedThe ***’s stated “Phones came very poorly packagedAlso are in F condition, not C as listedVery poor, missing pieces, looks like a dog chewed them up, unsaleable, batteries exploded, sides bulging, smell of cigarette smoke and covered in some sort of sticky material and have dirt/grime in all cracks and buttons”Our disputes team reviewed The ***’s claim and concluded that the auction listing was accurate and the units they received matched the auction listingThe auction listing states the condition as “used- previously sold and put into useThey possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of ageSince these assets are usually pulled from a working environment, they rarely come in original packaging and hardly ever contain any documentation or any additional parts and/or accessoriesThey are minimally tested to meet only the most basic requirements of functionalityUsed assets therefore may not be in optimal working condition and can require additional maintenance and repair”As such, their claim was denied.We regret that The ***’s were dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,
Amanda O***
Compliance Associate
Liquidity Services

August 14th,
Dear ***
***,
Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because he was given different information from Liquidation.com representatives and *** representatives*** *** was the winning bidder for one lot of *** ***/DVD Players on Liquidation.comAccording to our records, the serial number you have provided (***) matches the serial number from a warranty claim that is currently in progressIt was delivered on 8/11/and may take up to business days to repairThe unit will be returned under *** ground to your address in Lancaster, Texas
It seems there may have been some miscommunication regarding contacting *** for transaction *** and *** where a previous repair was requestedI have asked a representative to contact you regarding the warranty claim for ***
We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the
Liquidation.com marketplace
Regards,
Amanda O***
Compliance Associate
Liquidity Services

June 10th, 2015 Dear *** ***,Please accept this response to the complaint filed by *** *** *** with the Revdex.com.
*** *** described concerns he had as a buyer on our website, stating
that Liquidity Services wrongfully normalized his bid. *** ***
believes that our company is in
breach of this contract because his bid was normalized and his account was suspended
temporarily.On May 28th, *** *** was placing a bid on an
auction for one lot of items, including *** transmission part kits,
purchased via Govliquidation.com and he placed an auto-bid in the amount of
$20,Government Liquidation’s auction monitoring team found *** ***’s auto-bid amount to be an error as it was a drastic jump in bid
amountThe monitoring team normalized *** ***’s bid, temporarily suspended
his account and sent him an email to inform him that his account was
temporarily suspended and he needed to reply back to the bid retraction email
with the information requested to have his account activated again.*** *** replied to the bid retraction email stating he
had every intention of bidding $20,188.00, however, the sale was closed at that
timeThe customer service team activated *** ***’s account*** ***
then sent an email to the management team explaining the situation and
requested to have the property relistedManagement replied to *** ***
stating “Based on the bid amount and sequence of the bids, this was determined
to be an error and was normalizedProperty will not be relisted”.Per our terms and conditions, Liquidity Services may limit,
suspend, restrict or terminate our Services, your account, your access to our
Site and your activities on our Site with or without notice to youWe regret that *** *** was dissatisfied with the auction
services provided by Govliquidation.com; however, we feel that this matter was
handled in accordance with the Terms and Conditions of the Govliquidation.com
marketplace.Regards,Amanda O***Compliance Associate

September 1,
Dear ***
***,
Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** *** described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because his dispute was denied*** *** bid on an auction for one lot of toy figurines items on Liquidation.comOn August 21st, he filed a dispute with our Customer Relations Department asserting that the shipment he received was grossly misrepresented*** *** stated “These are so dang small, I didn’t even realize that they had arrivedI thought they were miniature size not microscopicHad I known they were so small I would have never bid on them much less bid that muchThe size should had been stated.” *** *** sent in photos to support his claim.Our disputes team reviewed *** ***’s claim and concluded that the auction listing was properly listedThe auction listing clearly states “each lot contains an assorted mix of the styles shown below, pieces, mini-figurines, charms, multiple small sizes, great for pendants and cake toppers.” Also, the manifest included on the lot details page states “Assorted Small Toys”As such, his claim was deniedWe regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
Amanda O***
Compliance Associate
Liquidity Services

May 17,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** *** ***, ID# ***
Dear *** ***,
Please accept this response to the
complaint filed by *** *** *** with the Revdex.com*** *** described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because his dispute was denied
*** *** was the winning bidder of an auction for lot of mixed DVD movies purchased via Liquidation.comOn March 5, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was grossly misrepresented by the seller in the auction listing*** *** said that he was not satisfied with the selection of DVDs he receivedHe said that there were no “blockbusters” in the shipment, as advertised and shown in the photos accompanying the auction listingThere was also a music CD which was not wanted and not advertised as part of the lot
Our disputes team reviewed *** ***’s claim and concluded that the support he provided did not validate his claim that the DVD movies were grossly misrepresentedThe seller sent the shipment in accordance with the unit count, after the missing Helter Skelter and Poster Boy movies are counted under the auction’s percent varianceA partial refund of $was offered for the one music CD as that was not advertised, but *** *** was not interested.
Regarding our return policy, it is listed in Section of the User Agreement that *** *** agreed to accept upon registering with Liquidation.comAdditionally, after receiving *** ***’s instruction to close his account, we de-activated his Liquidation.com user account in accordance with his wishes.
We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
Regards,
Cary *H***
Corporate Paralegal
Liquidity Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Re-defining "Shelf-Pulls" to fit the condition of "obviously used" products isn't acceptableShelf Pulls, while they may have signs of wear, shouldn't be without ALL of their packagingThe condition of these games - both inside the case and outside - clearly reflects "USED." There should be no need for employees to open a package that still has the cellophane packaging on itAs for the "Not for Resale" items, some have the sticker on them, while others have it permanently printed on the plastic casing, but ALL of these have no bar codeMajor retailers use the bar code to maintain inventory tracking and the "Not for Resale" items typically are packaged as part of a larger pack and meant to accompany other gamesStores do not sell these ALONEI go back to the original reasoning, provided in prior correspondence, that these products are in POOR conditionCondition that goes well beyond the potential wear they may incur when handled by employees / machinery when they are pulled from shelves and moved to the warehouse for re-distributionLiquidation Services, Inchas a category of USED and they, and their seller, should have listed this under thatThe seller, Scentsations582012, has yet to be identifiedHiding behind an alias only provides them with protection when fraud is committedThe seller, too, needs to answer for this and be held accountableWhat happened to honest business practices?
Regards,
Michael Hallberg

February 13,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** *** ***, ID# ***
Dear *** ***,
Please accept this response to the complaint filed by
*** *** *** with the Revdex.com*** *** described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because his dispute was denied
*** *** was the winning bidder of an auction for a lot of *** * video games in Shelf Pulls condition purchased via Liquidation.comOn February 1, he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition advertised by the seller in the auction listingHe said that all of the games had been opened and that many of the game cases were scratchedHe also found that some of the game discs were scuffed and that some game instruction manuals were missingA few games even had stickers indicating that they were “not for resale.” *** *** said that these items were should be considered Used and not Shelf Pulls as indicatedHe requested a full refund
Our disputes team reviewed *** ***’s claim and concluded that it could not be honored because the items were properly listed as Shelf Pulls, which are defined on our website as follows:
Shelf Pulls were previously available for sale in a retail environment but were never soldThey usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contactIn addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handlingAccordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing
*** *** then requested that his dispute be reopened for further consideration and provided photo support of the two “not for resale” gamesHowever, our secondary review also determined that his photo support did not validate the dispute claims for the lot in its entirety
We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
*** ** ***
Corporate Paralegal
Liquidity Services, Inc

September 29,
Dear *** ***,
Please accept this response to the complaint filed by *** *** *** with the Revdex.com*** *** described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID *** and *** *** believes that our company is in breach of this contract because his dispute was denied*** *** bid on two auctions each was for one lot of *** *** tools (returns) and *** *** plumbing products (returns) on Liquidation.comOn August 14th, he filed a dispute with our customer relations department asserting that the shipment he received was not in the condition listed and grossly misrepresented*** *** stated “most of my shipment was damaged or missing parts also dirty”*** *** also provided pictures to support his claim.Our disputes team reviewed *** ***’s claim and concluded that the auction listing was accurate and the units he received matched the auction listingThe auction listing states that the items are returned items and they are not tested for functionalityThe condition type was listed as returns which are described as having some operational and/or cosmetic problemsDepending on a company’s return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingAs such, his claim was deniedWe regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Thank You,
Amanda O***
Compliance Associate
Liquidity Services

From: Cary H***Date: Mon, Dec 15, at 5:PMSubject: *** *** rebuttal response (ID #***)To: "***@myRevdex.com.org"
December 15, *** *** *** Revdex.com K Street, NW, 10th Floor Washington, DC 20005-RE: *** *** ***, ID# *** Dear *** ***, In our previous response, Liquidity Services indicated a willingness to provide a full refund to *** *** if we could confirm from our warehouse personnel that *** *** never received the lot he purchasedUnfortunately, we will need some assistance from *** *** to proceedOur warehouse review showed no record of receipt of the incorrect lot described by *** ***Normally, a returned lot such as this would be relisted for a separate auction event, but there is no corresponding relisting for this lotThat provided a second data point pointing toward a lack of returnTherefore, we will need *** *** to provide evidence (a warehouse receipt, or intake form from our warehouse, etc.) of his delivery in order to be eligible for a refundOur warehouse personnel indicated that the package taken by *** ***’s wife was the correct package, but that the package as described was missing itemsFirst, there is a signed materials release form which means that after the property leaves the warehouse premises, that it is accepted as complete and accurateTherefore, pickups should be inspected thoroughly prior to removalSecond, the proper action once the items were reviewed by *** *** would have been to file a dispute claim for missing itemsAs is, there is not much of a record of dissatisfaction for this transactionThis would not have been the case had a dispute claim been filedWe look forward to reviewing *** ***’s delivery evidenceThank youRegards, Cary *H*** Corporate Paralegal Liquidity Services, Inc

Date: Tue, 25 Jul 2017 20:07:28 +0000ID: [redacted]Auction listing states merchandise is new with tags, which may consist of either manufacturer and distributor tags. The photos submitted by the buyer clearly shows the merchandise did in fact come with tags attached to the articles of clothing,...

confirming the auction description of new with tags.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Salvage items may miss accessories and are for professional to pull some parts and sell those, I get that, but what can I sell if there are no parts on it? Also, the auction says missing accessories, it doesn't say it has missing parts, they are totally different. This auction was for Computer Desktops, not computer parts. If the description or the title says Salvage Computer desktop, at least I should get that, full computers with missing accessories and that doens't work.This auction should have stated that computers have missing parts or maybe listed it like computer parts
Regards,
[redacted]