Live Auctioneers

Purchased 3 prints from Morgan Auctions for a total of $405.00 plus UPS Shipping. I never received anything. Feel ripped off.

This company promised a 10 day delivery and I still do not have the item 25 days later and this was a Christmas present. Terrible company to do business and I would advise folks not to do business with these people. They do not return calls and avoid emails. They are quick to take your money and than they forget you. There are better companies to deal with then this one. BUYER BEWARE

Hello,Regarding the transactions and the disputes raised against you, these disputes were raised by the auction house for not completing a transaction, and not LiveAuctioneersOnce a dispute is placed on your account, we urge all bidders to contact the auction house in order to see what resolution is available regarding itIf you have any issues in receiving a reply, please let us know so we can help establish contact with them on your behalfIn regards to this dispute, we had recently send you a separate message asking for further information regarding the reasoning and nature behind the auction house raising a dispute against youWith that, we would be happy to review the situation and better advise you further regarding additional steps that may need to be takenAs for the marketing e-mails, would you be able to forward a copy of the type of e-mail (or e-mails) you are receiving to either [redacted] or via a reply to the message we sent to you (we will send another just in case)? This will help us to determine the type of e-mail you are receiving and how we can help to remove you from receiving any more

Hello ***, Allow us to address each of the points you have mentioned:1)Regarding your dispute with [redacted] andauctioneers, as the representative from [redacted] had previouslyinformed you in the last correspondence, the removal of the dispute placed onyour account, was pending the verification of the chargeback status placedthrough your payment method on this one lotYou had informed them and ourselvesthat the chargeback had been removed, and they were awaiting the confirmationof thisThe representatives we have spoken to at [redacted] regardingthis matter have assured us that they will be willing to help regarding anyfurther issues with this matter, and to keep you updated of the status of thatsituation and offer whatever assistance is requiredFor LiveAuctioneers part,we are happy to continue to assist you in maintaining contact with this auctionhouse, as we did not directly process the payment of this won lot2)As we have previously discussed, this auction house wascontacted so that we may assist them in the removal of the dispute on youraccount, as you suggested they required in your communication with themAsthis auction house has not replied to our recent attempts to contact them, wehave informed them that they will not be able to access their seller accountfurther until a reply is receivedWe await their reply, and will monitor this situation shouldit not be received, or further action is required3)It appears that you may have not received our mostrecent communication, but we have reached out to [redacted] and requestedthat they provide you with the requested shipment informationBelow is atranscript of that request:“Hello, We were recently contacted by one of our bidders, regardingthe following won lots: [redacted] The bidder wishes to confirm their payment of the won lot,and receive shipment information if available, Would you be able to provide that to them at: [redacted] at your convenience?”This message was sent today, March ***While we certainly do understand your desire to have theseissues resolved as soon as possible, we do want to inform you that sending alarge volume of requests regarding these issues can be unproductive as itpertains to issues which require certain time frames to properly resolve.However we are of course happy to continue to reply to yourrequests for assistance as we receive them, and ask only that our advised timeframes for further replies or actions be honored in order to insure the bestservice possible As always, please be sure to contact us at [redacted] should yourequire assistance

Hello [redacted] ,I have reviewed your account profile and see that you won Lot# Tree of Life Gold Bracelet, on April **, from Neale and Sons I have also reviewed the description of Lot#and see that it was stated “(1) 14K yellow gold, rope link designTriangular, tree of life drop with turquoise and semi precious stonesTotal weight grams.” As we understand your frustration regarding your purchase with Neale and Sons, any request for refund for the item and shipping fees will need to be addressed with Neale and Sons LiveAuctioneers is just a facilitator for the auction, returns and refunds of items is at the sole discretion of the auction house Below is the contact information to Neale and Sons.Neale and Sons [redacted] *** [redacted] [redacted] [redacted] Due to LiveAuctioneers Terms and Conditions, refunds are processed by the auction house Each auction house has their own Terms and Agreements as stated in our policy Please see the link below where this is located.LiveAuctioneers Policy regarding refunds can be located at the link below under “Auctions” and “How do I get a refund”: [redacted] Due to our Terms and Agreements regarding refunds, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation.Thank you and have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was traveling from 10th to 17th of April and was not able to read Revdex.com message and respond accordinglyHowever, I am asking to re-open the case for following reasons:Although Lester R [redacted] of Tesla Auctions, to which Live auctioneers refer in their response, was the dealer for transaction in question, the item was listed through Live Auctioneers Platform and I would have never purchased it from Tesla directly or even introduced to Lester R [redacted] otherwiseI believe that Live Auctioneers should assume responsibility for items listed on their platformSelling counterfeit items is a federal crime and Live Auctioneers should crosscheck the dealers and what they sell on their platform otherwise they are guilty of the same crimeI had paid Tesla auctions directly, but I had also done it with other dealers from Live AuctioneersI believe that dealers pay Live Auctioneers a fee or commission for using their platform and, although customers like myself are not directly involved in that part of transaction, it does not free Live auctioneers from responsibility to their customers and legal responsibility from selling counterfeit items on their platform.More than that, I believe that after being notified about this incident with Tesla Auctions, Live Auctioneers should have reconsidered allowing Tesla Auctions to continue using their platform and therefore assisting in committing a federal crimeHowever not only Live Auctioneers did not reconsider it, they allowed Tesla Auctions to continue listing items for sale short after being notified of the counterfeit saleI also feel that they have a responsibility to notify whoever ended up buying that same necklace on their platform after I had returned back to the dealer, that they were sold a fake, otherwise Live auctioneers are assisting in a crime.Below this email is a copy of my communication with Tesla Auctions that took place through Live Auctioneers email services (I understand that the copy I tried to attach to the case did not go through so I just copied from the inbox )The address information for Tesla Auction's provided by Live Auctioneers is incorrectMy attorney attempted to deliver "An Intent to Sue and Statement of Claim" notice and it came back as "undeliverable as addressed" (see below)Thank you for your consideration in re-opening this case.Sincerely, [redacted] --------------------------------------------------------------------------------...⇄ [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Because:LiveAuctioneer must at least remove the remaining dispute put to my account immediately, and reset my account to condition so I can participate in future acutions, and apologize and compensate for the loss and suffering I am going through here Again on #with [redacted] , the auction was done on LiveAuctioneer platform, and LiveAuctioneer has responsibility to make sure Auction house send items according to the catalog shown in LiveAuctioneer (Not [redacted] site), and give [redacted] censure or penalty for misconduct here On the contrary, LiveAuctioneer allow [redacted] to put dispute on my account, which disqualify me in joining other auctions And further, LiveAuctioneer suspend my account, making me unable to participate in other auctions Even until today, the dispute is still stuck on my account, and I am unable to participate in other auctions as a result.LiveAuctioneer fail to protect the rights of bidder customers, and single-highhandedly sided with auction house who is not honest and straightforward with customers.Again I had paid the full amount for the items to [redacted] on Jan [redacted] even though the item I got had portion missing....LiveAuctioneer did not help on it after being noted on it I tried to take methods by myself from the credit card company help of temporarily reverse it, but later cancel the reversal, and as the credit card company indicated, the money had been in [redacted] account since Jan [redacted] and never taken out For [redacted] to keep my money for over month, without sending the full items, yet put a totally unjustified dispute on my account, yet LiveAuctioneer did not take any actions against [redacted] 's misconduct, and disregard my rights causing my suffering here.On #and #3, I have no comment as I have no knowledge whether their account been locked or not, but overall did not get the support at all from LiveAuctioneer as I expected as a customer should.Again, LiveAuctioneer must at least remove the remaining dispute put to my account immediately, and reset my account to standing status so I can participate in future acutionsLiveAuctioneer should also apologize, and compensate for the loss and suffering I am going through here, from unabling to participate in auctions and get items desired, (I normally participate or more auctions a week, and get various items I like..), to the emotional suffering from it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As stated by Liveauctioneers, Kodners made mistakes in the bidding entry process and cast doubt on the validity of the bidding for this item Not only did they cancel the highest bid after a significantly long bid, they reverted the bid back to a number that I don't remember bidding up to They should be reputable enough to cancel the auction of the item and Liveauctioneers should be reputable enough to mediate disputes with fairness on bith sides One of the key elements of my complaint is that Liveauctioneers sides with the auction house allowing only them to file and remove disputes which are damaging to buyers in that it bars them from other auctions Auction houses can file disputes even though they are the ones who make the mistakes and are to blame for haphazard bidding entries They file disputes to try to force buyers to complete the transaction and buy the item even though there is doubt and disagreement about the entered bids This is bad policy and bad business on the part of Liveauctioneers and Kodners Canceling high bids invites shill bidding even if the auction house is not part of it Liveauctioneers protects and enables this practice by siding with the auction houses A fair policy would be to cancel any auction where the highest bid is retracted and no other bid replaces it If there appears to be two sides to the argument in a dispute, it should be dropped after days or so not permanently attached to a buyers record In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , We have reviewed your case and see that you contacted LiveAuctioneers on June **, explaining your situation with Auction Services regarding Lot# [redacted] poster You have informed us that you were in communication with Kenneth P [redacted] since March of [redacted] has informed you that an investigation was opened on May *, and the shipper was notified May **,, Unfortunately MrP [redacted] has not responded to you regarding your case or file a claim with ***On June **, a support member emailed Estate & Auction Services informing the auction house of your case and to respond as soon as possibleYou responded to our support member’s email on June **, informing us that MrP [redacted] still has not responded to your emails or attempt to contact you We have attempted to contact MrP [redacted] and no answer and unable to leave a message due to the full mailbox We have reviewed Estate Auction Services account with LiveAuctioneers and they have not conducted any sales as of April **, As we understand your frustration regarding your case LiveAuctioneers is just a facilitator for the auction, shipping of items is at the sole discretion of the auction house Due to LiveAuctioneers Terms and Conditions, any issues involving shipping will be handled by the auction house directly or the shipping company Each auction house has their own Terms and Conditions as stated in our policy You can review our policy by clicking on the link provided below [redacted] LiveAuctioneers has contacted Estate & Auction Services with the contact information we have on record, on your behalf with no response from the auction house Unfortunately LiveAuctioneers is not responsible for handling the shipping and this case will need to be resolved by the auction houseEstate & Auction Services [redacted] *** [redacted] [redacted] Due to our Terms and Agreements regarding shipping, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation Thank you and have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have received my full credit to my original form of payment Sincerely, [redacted] ***

Hello [redacted] ***, We are sorry to hear about your experience with Diamond & Jewelry regarding not receiving the diamond you purchased We have reviewed all the information you have provided and have emailed the Diamond & Jewelry on your behalf You have also been copied on the email and we have provided a hour response time We have strongly advised Diamond & Jewelry based on your findings for lot# [redacted] with GIA report# [redacted] being listed on another sale, that they refund you the full amount We have also added your request for a diamond free of charge of your choice for restitution It will be the sole discretion of the auction house if they will agree to the refund and/or your request for restitutionBased on the information you have provided LiveAuctioneers will be closely monitoring Diamond & Jewelry and VDG Jewelry listings for this type of misrepresentation It is against LiveAuctioneers policy to use a generic GIA Report for every item listedThis kind of listing will not be tolerated and can result in removal of the item, catalog, or account suspensionAs we understand your frustration regarding your purchase with Diamond & Jewelry, any request for refunds and restitution will need to be addressed with the seller LiveAuctioneers is just a facilitator for the auction, any refunds is at the sole discretion of the auction houseIf you need to contact the LiveAuctioneers directly it is best to email us at [redacted] and a representative will contact you with a phone call regarding your questions or concerns To expedite your question or concern it is advisable to provide as much detail as possible so we can review the information and follow up with you regarding your caseBelow is the contact information for Diamond & Jewelry in case needed [redacted] Diamond & Jewelry [redacted] [redacted] [redacted] We will await on the response from the auction house and follow up with you immediatelyThank you and have a great day

Revdex.com: I have decided that this whole ordeal is not worth the time or effort, therefore I withdraw all complaints Sincerely, [redacted]

Dear *** *** ***,We are sorry to hear about your experience with Miami Auction Gallery regarding not receiving the lot you purchased We have contacted the auction house on your behalf regarding this case MrGuillermo M*** has informed us that lot# *** Georges Braque
Lithograph was lost by U.SPostal Service MrM*** further stated a refund was not issued immediately since U.SPostal advice MrM*** to allow them time to locate the lost package Once the U.SPostal informed MrM*** the package could not be found a refund of $was processed.We have reviewed their upcoming sales for this lot and does not appearUnfortunately the auction house stated this lot has been lost by U.SPostal and cannot fulfill the transaction The only option we would advise them is to refund the amount which they have done.Although you have stated that you have located the lot at a local art gallery we cannot pursue this any further since it is not listed on our site or in any of their upcoming auctions We have advised the auction house if U.SPostal does find the lot and return to the auction house to contact you immediately.If you would like to escalate or pursue this case any further you need to contact the auction house directly.Miami Auction Gallery*** ** ** ***
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***LiveAuctioneers has contacted Miami Auction Gallery on behalf of *** *** *** and a refund was processed for the purchase not received Miami Auction Gallery has informed LiveAuctioneers that item was lost by U.SPostal and if discovered Miami Auction Gallery will contact MrMurphy Since a refund has been processed for this case, LiveAuctioneers is kindly requesting the Revdex.com to please close this.Thank you and have a great day

Dear *** ***, We are sorry to hear about your experience with your recent purchase with Tesla Auctions. You contacted LiveAuctioneers regarding this purchase on February **, 2017. As we have tried to locate this purchase on your account no record of this purchase through
LiveAuctioneers. We then contacted the auction house on your behalf regarding your purchase and request for the full amount of the refund of $12,600. You informed us the auction house only refunded you $10,out of the $12,600. We reached out to the auction house regarding this purchase and was informed by the auction house this lot was not sold through LiveAuctioneers and the purchase was made directly with Tesla AuctionsSee email received from Tesla Auctions: *** *** (***) To Dear ***, This was not purchased through Liveauctioneers and has no legal bearing against LiveauctioneersThe Necklace in Question was not Lot *** but in fact a different Necklace she was returned the Sales Prices but not the Final Buyer's Premium I was gracious enough to take back the Necklace but under no obligation to return the Buyer's Premium this was invoiced by Tesla Auctions not LiveaucitoneersAs a matter of fact Liveauctioneers had nothing to do with this TransactionSincerely, Lester R*** Based on the email above any further escalation of this transaction and continued request for the remaining balance of the refund needs to be addressed with the auction house directlyBelow is the contact information for Tesla AuctionsTesla Auctions, Inc*** *** ***
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*** As we understand your frustration regarding your purchase with Tesla Auctions, any request for refunds will need to be addressed with the seller. LiveAuctioneers was not involved in this transaction as the purchase was not through our web platform. LiveAuctioneers is kindly requesting the Revdex.com to please close this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel like they did not do any vetting of the seller and basically will let anyone list anything without any oversize whatsoever thats great that they suspended the seller but how was he allowed to sell in the first place? any why did they continue to let him list additional auctions before they shut him down??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately This is a complete lie on behalf of Tesla auctionsThey cannot keep the fee for selling counterfeit goods and must return it immediately. I had already provided a copy of the email from Lester R*** of Tesla Auctions confirming that the item was purchased through the auction and it confirmed the lot and date I had indicated in my complaintI will have to initiate a law suit against both Tesla Auctions and Live Auctioneers sinve they did provide the platform for selling the itemI will also file a complaint with NYPD against Live auctioneers for selling counterfeit goods on their platform and endorsing sellers like Tesla AuctionsI had already spoken to a detective regarding this matter and the investigation will proceed forward unless I receive a satisfactory response. Best regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Hello ***, We have reviewed the transcripts from the Westbury Auction Galleries sale that occurred on October ***, 2016. The transcripts from Lot# *** show you were the winning bidder for this lot. Our records show this sale started at 9:am pacific time and not 1:am as you
have stated. This sale had lots so it did last several hours but did not start at 1:am. LiveAuctioneers has registered bidders from all over the world and can participate in sales any time of the day. Any bids that show as “floor bidders” are not necessarily bidders that are present at the sale or physical location. Floor bidders in our system are just bidders outside of LiveAuctioneers. This can include bidders from other online platforms, phone bidders, and live bidders present. Upon further investigating the sales transcripts of this auction there were no evidence of suspicious activity with this lot or any other lots in this sale. We have investigated this sale thoroughly with no evidence of suspicious activity or biddingLiveAuctioneers has conducted a thorough extensive investigation regarding your case and based on the data and sales transcripts, Westbury Auction Galleries show no evidence of suspicious activity. Westbury Auction Galleries has also released you from the transactionTherefore, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation. Thank you and have a pleasant day

Dear *** ***, We are very sorry to hear about your experience with Oakridge Auction Gallery purchasing a lot that was not as describedLiveAuctioneers is a global listing platform serving the auction industryWhile we provide the space through which buyers and sellers can connect, we
are not expert in intellectual property owner's rights, or in authenticating works of artWe rely on our community of bidders to report any suspicious items or seller activity and we try to monitor the site as closely as possibleWith regards to your particular case, we do understand your frustration in this matter but unfortunately, this is part of the risk of buying at auctionThat is why Oakridge Galleries dedicate two paragraphs to this issue in their Terms and Conditions which you agreed to when registering to participate in the sale: *** It is incumbent upon the bidder to ask questions about an item before biddingWhile we encourage our sellers to include as much information as possible in the auction listing, it is not always possible and sometimes information is incorrectIf you are unsure about an item at auction, it is vital that you ask questions and do research before purchasing itemsBased on the evidence, documents, and messages between you and the auction house, we have strongly suggested that the auction house contact you to resolve this case Since we are only a software platform serving the auction industry we do not handle the process of return or refunds for purchases.Here is the direct contact for the auction house:Oakridge Auction Gallery*** *** ***
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*** LiveAuctioneers does not allow for counterfeit items to be sold on our site and if we receive multiple complaints about a particular seller, we will revoke their selling privilegesWe will launch an investigation into Oakridge Galleries and I have sent a warning to them about cataloging items properly, without misleading the buyerThis instance will be recorded as a black mark on their account and we are grateful to you for reporting your experience to usWe hope that a resolution can be found between buyer and seller in this case

Hello ***,As a technology provider and listing service we did not directly complete this transaction with you and are unable to directly honor your request for a refund. As mentioned, you may be able to raise a dispute through your payment method in this instance if the auction house is unable or unwilling to provide you a refund, but that would not come from ourselves and we are unable to file such a request on your behalf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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