Live Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was not only notified as the winning bidder of the auction,  but I also received an invoice for my purchase instructing me on how to pay for it. The live auctioneers rules do not apply in this instance as by my receiving an invoice, the transaction was actually completed on the seller's part.I understand that the seller may have made an error in the listing price, but I legitimately bid for an item listed, won that item, and was sent an invoice with instructions to pay for that item.  I request the ability to complete my part of the transaction, as the seller has completed their part. I am sure that in the instance that the tables were reversed, and I claimed that I bid in error, and was unwilling to complete my part of the transaction,  Live auctioneers would request that I do, and sue me for my payment...An auction is a binding contract as soon as the transaction is completed on either party.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The response did not show that LiveAuctioneer is actually and actively helping bidder customers, and protect their rights, and again as said they are simply protecting those auctioneers who are obviously dishonest and try to commit fraud here:1. For the first case with [redacted], again as said, [redacted] sent us item which is NOT consistent with the catalog shown in LiveAuctioneer system, it is based on LiveAuctioneer information that we bid on, and what we got was not the right item according to the catalog...  We have extreme difficulty getting a response or to resolve this issue from [redacted], and again as said later we communicate to LiveAuctioneer to help, however, instead of helping us, they are helping the auction house [redacted] here which is simply unfair..... The full payment to [redacted] had been to their account since Jan. [redacted]2.For the 2nd case of [redacted], it is the auction house is simply dishonest.. because of the extra fee they try to charge which is obviously not right, they indicate clearly they would cancel the transaction, however, it turns out they put dispute against me which is obviously unfair.... LiveAuctioneer can see the situation very clearly, but is dragging this along further which is again not fair for me....maybe this auction house is simply trying to dodge extra fee charged by LiveAuctioneer, however, this kind of small technicality could have been resolved promptly by LiveAuctioneer instead of dragging further...3. No, what that email from [redacted] house is not right, they are NOT telling the truth..   I had paid them on Feb. **, and up until March ** I still have not got the items or a note about whether/when they had sent out the item.  And according to normal auction house rules, if items not mailed/picked up within 30 days of payment, items become the property of auction house...  I had been trying very hard to reach out to this auction house, however, they never responded, which is TOTALLY contradictory to the situation as they indicated in their email to LiveAuctioneer.   Again, this is obviously an auction house with improper business operation or practice, and at the end of day of March**, as 30 passed without any notice of the shipment or intention of shipment, because of the rule mentioned above that items would become property of auction house after 30 days, we have notified the auction house that to benefit mutually please just cancel the transaction...the auction house knew this very clearly, however, they obviously were trying to twist the story and send that email to LiveActioneer with the misinformation....Anyway, we have notified [redacted] house to cancel the transaction, and they should also been notified by the credit card company of the payment reversal...  We asked assistance from LiveAuctioneer earlier this week before the 4 weeks limit, however, again we feel they are helping auction house and disregard the rights of bidder customer...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],I have reviewed your account profile and see that you won Lot# 51 Tree of Life Gold Bracelet, on April **, 2016 from Neale and Sons.  I have also reviewed the description of Lot#51 and see that it was stated “(1) 14K yellow gold, rope link design. Triangular, tree of life...

drop with turquoise and semi precious stones. Total weight 20.3 grams.” As we understand your frustration regarding your purchase with Neale and Sons, any request for refund for the item and shipping fees will need to be addressed with Neale and Sons.  LiveAuctioneers is just a facilitator for the auction, returns and refunds of items is at the sole discretion of the auction house.  Below is the contact information to Neale and Sons.Neale and Sons[redacted] 
[redacted]Due to LiveAuctioneers Terms and Conditions, refunds are processed by the auction house.  Each auction house has their own Terms and Agreements as stated in our policy.  Please see the link below where this is located.LiveAuctioneers Policy regarding refunds can be located at the link below under “Auctions” and “How do I get a refund”:[redacted]Due to our Terms and Agreements regarding refunds, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation.Thank you and have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received my full credit to my original form of payment.
Sincerely,
[redacted]

Revdex.com:
 
I have decided that this whole ordeal is not worth the time or effort, therefore I withdraw all complaints.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was traveling from 10th to 17th of April and was not able to read  Revdex.com message and respond accordingly. However, I am asking to re-open the case for following reasons:1. Although Lester R[redacted] of Tesla Auctions,  to which Live auctioneers refer in their response, was the dealer for transaction in question, the item was listed through Live Auctioneers Platform and I would have never purchased it from Tesla directly or even introduced to Lester R[redacted] otherwise. I believe that Live Auctioneers should assume responsibility for items listed on their platform. Selling counterfeit items is a federal crime and Live Auctioneers should crosscheck the dealers and what they sell on their platform otherwise they are guilty of the same crime.2. I had paid Tesla auctions directly, but I had also done it with other dealers from Live Auctioneers. I believe that dealers pay Live Auctioneers a fee or commission for using their platform and, although customers like myself are not directly involved in that part of transaction, it does not free Live auctioneers from responsibility to their customers and legal responsibility from selling counterfeit items on their platform.More than that, I believe that after being notified about this incident with Tesla Auctions, Live Auctioneers should have reconsidered allowing Tesla Auctions to continue using their platform and therefore assisting in committing a federal crime. However not only Live Auctioneers did not reconsider it, they allowed Tesla Auctions to continue listing items for sale short after being notified of the counterfeit sale.3. I also feel that they have a responsibility to notify whoever ended up buying that same necklace on their platform after I had returned back to the dealer, that they were sold a fake, otherwise Live auctioneers are assisting in a crime.Below this email is a copy of my communication with Tesla Auctions that took place through Live Auctioneers email services.  (I understand that the copy I tried to attach to the case did not go through so I just copied from the inbox )4. The address information for Tesla Auction's provided by Live Auctioneers is incorrect. My attorney attempted to deliver "An Intent to Sue and Statement of Claim" notice and it came back as "undeliverable as addressed" (see below)Thank you for your consideration in re-opening this case.Sincerely,[redacted]-------------------------------------------------------...⇄ /> [redacted]  
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[redacted]
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[redacted]
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Sincerely,
[redacted]

Dear [redacted],On behalf of LiveAuctioneers, we completely understand your frustration regarding this matter and wholeheartedly wish to reach a resolution between you and Kodner Galleries, the auction house in question. The truth is, by bidding through our, or any other, auction platform you are entering a legal agreement which holds you responsible and accountable to those bids placed in accordance to the terms and conditions of that sale. Our transcripts evidence you placed bids for the lot in question amounting up to $1500. Ultimately, the lot was sold to you in the amount of $1400. After extensive review, Kodner Galleries does not show evidence of shill bidding or any other suspicious activity of the sort. This sale was clerked by a representative of Kodner Galleries, allowing for bidding to come from other avenues outside of LiveAuctioneers. Unfortunately, human error must be allotted for under the aforementioned circumstances.A dispute placed by an auction house may only be removed by that party in question. As a courtesy, LiveAuctioneers has contacted Kodner Galleries on your behalf in order to encourage an amicable resolution to this matter. Though we cannot force an auction house to remove the dispute from your account, we can act as an intermediary in the facilitation of the resolution and have done our best to promote this. We can assure you that we have several initiatives in place to help bidders voice their concerns and experiences relating to the multitude of auction houses on our site. These public forums will be available sometimes in the first half of 2016 with the hopes of increasing bidder trust, interaction, and engagement.Again, we apologize for the frustration and hope to be of assistance in helping you resolve this matter. If you would like to contact us directly you may reach us at ###-###-#### or by email at [redacted].If you would like to contact the auction house in question, below is Kodner Galleries information. Feel free to CC us on any and all correspondence:Kodner Galleries Inc. [redacted]Thank you for your patience as we try to resolve this situation.

Hello [redacted],We understand that you are not satisfied with our response but as we stated previously and on multiple occasions we do apologize for the mistake on our part. As the item is a consignment it is not ours to price nor sell without the consignors consent. For this reason we can not abide by your request to sell the item at a lower cost. We still stand by our original offer in teh form of a 10% discount on any future Last Chance auction transaction.Regards,[redacted]

Hello [redacted], We are sorry to hear your experience with [redacted]s regarding your purchase of lot# 0209 CHANEL BLACK PURSE 2014 MINT not being authentic.  We have reviewed the details of this purchase and see that this was purchased on April **, 2015.  You have stated that you...

have been trying to contact the auction house during that year to report the lot not to be authentic.  We have on record that you contacted LiveAuctioneers on September **, 2016 regarding this purchase.  You have also provided LiveAuctioneers with an appraisal from Carol D[redacted] dated October *, 2016.  LiveAuctioneers did contact the auction house on your behalf and received a response from the auction house on September [redacted].  See response below: "Hello, this has been discussed and communicated with the buyer about two years ago. Because there was a mismatch of serial numbers, she was not able to authenticate it. We haven't received any letters in at all. Secondly, the item was sold as at a low price, without any guaranties and the consignor was already paid. This is unfortunately too late, as this point, there is nothing we can do." When you signed up for this sale, you agreed to the T&C's. Point 1 reads: "Charmey's and the Consignor assume no risk, liability or responsibility for the authenticity of the authorship of any property identified in this catalog. All property is sold 'as is, as found, where-is' and neither Charmey's nor the Consignor make any warranties or representations of any kind or nature with respect to the property, and no statement in the catalog or made at the sale, or in the bill of sale or invoice or elsewhere shall be deemed an assumption of liability or warranty or representation as to the description, genuineness, attribution, provenance or condition of the property. Charmey's and the Consignor make no representations as to whether buyer acquires any reproduction rights in the property." As we do understand your frustration regarding your purchase with [redacted]s, LiveAuctioneers has exhausted all options and resources in resolving this case on your behalf.  Due to the amount of time which has elapsed, any further request for refunds need to be addressed with the auction house directly. Below is the contact information to [redacted]s. [redacted]’s has responded and advised that prior to participating in the sale you did agree to their terms and conditions.  It is incumbent upon the bidder to ask questions about the item before bidding. While we encourage our sellers to include as much information as possible in the auction listing, it is not always possible. If you are unsure about an item at auction, it is paramount to research before purchasing the items. LiveAuctioneers has contacted [redacted]s on the behalf of [redacted] and have a received a response from the auction house.  In the response from the auction house they state their terms and conditions regarding this sale.  LiveAuctioneers has exhausted all options and resources in mediating [redacted] case with [redacted]s but the auction house has provided explanation why they will not be able to refund the purchased lot. Therefore, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation.  Thank you and have a pleasant day.

Review: This company provides online bidding for numerous local and regional auction houses, as such they are the gateway for many bidders as myself to access those auctions. I have used their services and bid on myriad auctions for years. One small auction company listed an old canteen as confederate and I place a low bid on it (under $100). The work was a fake, for which I provided evidence, and I refused to pay. Live Auctioneers though insists on placing my account into some limbo whereby I may or may not be able to bid on auctions: "Due to outstanding disputes filed against your account, your registration is pending and may not be approved. " This directly interferes with my line of business (art dealer). I have requested numerous times that they clear my account. I have a long history of bidding and paying with no problems other than this small issue of the fake. They do not respond and continue to block my business' ability to conduct day to day operations (buying and selling art and antiques).

They also do not allow bidders to place a similar complaint or dispute against an auction house, which is clearly detrimental to bidders in that they do not have the benefit of knowing if other bidders have been defrauded by certain auction houses.Desired Settlement: I want my account cleared first and foremost. Additionally I think it would improve the service and people's trust in it if there was a mechanism for auction house feedback as well, just like you can see on ebay whether the entity you are considering purchasing an item from is trustwrothy and honest, bidders should have the same information on [redacted]

Business

Response:

Dear [redacted],

First I would like to briefly explain that LiveAuctioneers (as you stated) provides an online bidding platform for auction houses globally. As such we do not maintain nor manage the items that are listed through our platform. Any disputes that you have received can only be filed by the corresponding auction house you have won items through.

In reference to your above complaint, your account has been 'Suspended' due to the 2 non-payment disputes you had received back in 2013. As stated on our website FAQ pages [redacted]

"A LiveAuctioneers account may be suspended due to outstanding disputes filed by sellers. In order to resolve these disputes, you must contact the seller(s) directly. An email regarding each dispute would have been sent to your email address with further details.Your account cannot participate in future sales, including those already registered for, until all disputes have been resolved. Once all disputes are resolved, please contact sellers with any upcoming auctions for which you've registered to let them know your account has been reinstated."

As a Reference, you were flagged as a Non-Payment by the below auction houses. As you can see you received your first non-payment dispute from 'Phoebus Auction Gallery' on Jan **, 2013 3:40PM EST. At this point your account remained in good standing which allowed you to then continue to register for an additional 14 auctions prior to you receiving your second dispute from '[redacted] on Oct **, 2013 11:40AM EST. This second dispute caused your account to then fall under the "Suspended" flag which has limited you from being approved from any auction house on our platform. As stated on our website, once your account has become suspended 'ALL' disputes must be resolved with the corresponding auction house in order remove the suspended status.

I have provided you with the contact information for Phoebus Auction Gallery so that you may contact them to see what can be done regarding the dispute. As you stated that the item you purchased was not authentic we suggest that you take the time you purchased to an expert in the field such as an appraiser and request a written letter or email to validate your claim.

Contact information:

Should you have any additional questions please do not hesitate to contact our LiveAuctioneers Support department.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The first dispute you list was a mistake on the auction house's part ([redacted] and removed (says clearly it was resolved) so why should it possibly still count against me? I did nothing wrong there. I paid the $5000+ instantly. They sent me the wrong item and did not actually have the item listed. Not at all my fault.

The second with Phoebus, I provided them written proof that the item was a fake.

My issue is two fold: 1) I don't know how may auctions and items I have bid on and purchased through your service, but it is significant. For a single $90 bid you are blocking my ability to operate my business fully and successfully. You have a legal and ethical responsibility to not unfairly or unduly interfere with my business. There should only be one dispute listed for me and considering the circumstances it should now or already have been removed itself. and 2) if you are going to provide a mechanism for sellers to see a bidder's history with the site you should conversely allow bidders to see a seller's rating/issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Live Auctioneers LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hello [redacted], Regarding the disputes on your account, as mentioned in our previous correspondence, these disputes are raised by the seller rather than LiveAuctioneers directly, and it is a matter of our policy they be resolved between the seller and the bidder. However, while we are very interested in investigating the implementation of a formal user rating system on our site so that seller's can receive feedback, at this time we ask that if you have exhausted your options in contacting a seller and still feel you have a dispute against your account in error, that you contact us at [redacted] so we may have a record of your request available in our own system for reference. With that, we will be happy to help mediate the situation on your behalf. While a resolution will depend on the information made available to us, and we encourage you to provide as much information relating to your claim that you have available, once we have received your request through that channel we are able to proceed further. Please let us know if you need anything else.

Review: On May [redacted], 2013 our company purchased a Brunswick pool table on the LiveAuctioneers website from an auction that was conducted by Rich Penn Auctions and held in Waterloo, Iowa. LiveAuctioneers is a marketplace that connects buyers and sellers. Each seller ([redacted]) specifies their 'Terms of Sale' on each item page and specifies their accepted methods of payment on each item page. On April **, 2013 20:36:24 PT our company placed a maximum bid of $2500 on LiveAuctioneers. On May **, 2013 our company won this item at auction in the amount of $2,250.00 at auction, plus the buyer's premium of $450.00, for a total of $2,700.00.Immediately upon conclusion of the auction, payment transaction took place and our credit card on file with LiveAuctioneers was used to process payment in full directly from us to seller. Although our company paid for this item in full immediately upon conclusion of the auction, the original owner of the pool table (Jerry [redacted] of [redacted]) took back possession of the item back from the auctioneer, Rich Penn Auctions.After the auction, it was brought to our attention that [redacted] took possession of the item after the auction concluded and that our company was to make shipping arrangements with him, not Rich Penn Auctions. Because [redacted] has made demands and charges that were not part of the original sale he is refusing to release the item to me until his additional demands, which were not part of the original terms of sale, are met.On November **, 2013 we filed a complaint with LiveAuctioneers [ref:_[redacted]._**:ref]. On January **, 2014 we finally received an update from Rich Penn Auctions notifying us that they filed a petition in District Court in Iowa and served on [redacted]on December **, 2014, in which he had 20 days to respond. That time has now passed and there is still no end in sight.Desired Settlement: Vault Brands, Inc would like to be refunded $2,700.00 for an item that we paid for in full, but have not received. It is the responsibility of LiveAuctioneers and Rich Penn Auctions to resolve our refund.

Business

Response:

Hello [redacted],

Review: I purchased an 'oil on canvas' Verdult painting from [redacted] that was sold through liveauctioneers online auctions in October 2014. It stated in the online auction it was 'oil on canvas' was from an FBI seizure and would come with valuation and FBI documentation. I only received it this year in 2015 as I live in [redacted] and when I received the piece it is a complete fraud, it is not 'oil on canvas' it is a black felt market drawing, the valuation is fake and no company exists and the valuation as 'oil on canvas' on it even though it is black marker and the FBI documents are just a copy and I believe these are fake too. I have emailed and they basically said it's sold as is. Which is wasn't, the auction did not state this and I received a fake so there is no way it is sold as is. I really need help with this I am devastated. What action can I take and can you help? Liveauctioneers at this stage are refusing to take any responsibility even though they have allowed someone to scam me through their auction house and sell a fake which I have all the documentation and photos to prove.Desired Settlement: Full refund including postage of $409

Business

Response:

Hello [redacted],As one of our representatives had previously informed youregarding your transaction, LiveAuctioneers only serves as a technologyprovider and listing service, and do not sell items or conduct transactionswith buyers directly. As such, it is not within our policy, or ability to directlyoffer you a return or refund on behalf of the auction house. However, we havecontacted this auction house regarding the issues you have presented to us onthis transaction, once we received your initial request. Since that time, we have elected to suspend the account ofthis auction house so they are unable to post further sales on our website,while we investigate their account in regards to your transaction, and their overallactivity on our site to this date.Also, in the event you are unable to procure compensation,or a return from the auction house directly, we would like to remind you thatyou have the option to dispute the transaction through your payment method,should you deem it necessary in this instance. If you would like any further information on how to proceedon this matter, please feel free to contact us at [redacted] or reply toa previous e-mail chain for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have still not been refunded for a fake painting I received. '[redacted]' Auctions which sold through Live Auctioneers will not take responsibility and refund neither will Live Auctioneers. I have been scammed. I asked to speak to a [redacted] via quite a few emails to Live Auctioneers I just kept getting the same response from their customer service, that they can't help as it's not up to them basically. Telling me to try refunding through my payment method, Because I live overseas and the time it took to post I am over the date of being compensated for that. My payment system should not have to do this anyway. The scammer should do the refund! I have lost $409 with a fake painting and for postage overseas. Very frustrating and upsetting.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],As a technology provider and listing service we did not directly complete this transaction with you and are unable to directly honor your request for a refund. As mentioned, you may be able to raise a dispute through your payment method in this instance if the auction house is unable or unwilling to provide you a refund, but that would not come from ourselves and we are unable to file such a request on your behalf.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am stuck with a fake painting and out of money. Having the item posted to Nz which cost around $164 dollars and time it took I cannot claim the refund due to it being past the time difference. The auction house refuses to refund and will not reply. They are a total con. I think you as a company Live Auctioneers should be responsible to help if you are letting people sell fake items through you website. You are just brushing it off easily by saying it's not your responsibility. It is a fake item was sold through yourselves!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bid on an item via the LiveAuctioneers.com web site. I registered for the auction run by [redacted] for an Art Deco gold Jade ring and won it for $486.75 . I paid for the full amount via [redacted]. When I received the ring I could see it's not jade but glass. I took the ring to a gemologist who examined it and confirmed it was indeed quartz and not jade.

I called [redacted] to tell them they have misrepresented the ring and sold it to me as jade where in fact is was not and that I wanted to return it for a full refund. They refused saying that they had inspected the ring and saw there were inclusions within the stone so that meant it was jade. I explained what my belief was upon looking at the stone and the fact that I had looked at it through a 30 and 200 magnification microscope and saw the stone wasn't jade which was confirmed by the gemologist.

They said they had already paid the consignor and that they could not be expected to refund me through their company funds.

I tried many times to speak with [redacted] and left many voice mails and wrote emails asking them to help resolve this but all I got were emails denying any wrongdoing and an email that stated that if the ring was jade then it would be worth in the vicinity of $50.000.

Then [redacted] opened a dispute against me with LiveAuctioneers who have suspended my account so I can't bid online anymore. I called LiveAuctioneers who didn't return my calls but said it was up to the auctioneers to take off the suspension.

Why are they allowed to suspend me after I paid for the ring and tried to return for their fraudulent claims of it being genuine?

I then called [redacted] and they told me to mail the ring back and that I would receive a full refund upon delivery. The post office attempted to deliver the ring today but to no avail as I mailed it back with a required sigmature from [redacted].Desired Settlement: I want [redacted] to undo their defamatory dispute with LiveAuctioneers so I can use it to bid online again. I also want them to receive the returned ring so [redacted] can refund the money and I want them to admit to me that they fraudulently sold me a ring that was jade.

Business

Response:

Hello [redacted],

I will be contacting you directly regarding this matter as it seems that this issue has escalated farther than necessary between [redacted] and yourself. I will assure you that if you and the auction house cooperate with me, I will reach a resolution by the end of business day.

Though LiveAuctioneers does not manage the items nor handle customer payment I will be sure to listen to both sides and come to a fair conclusion.

Regards,

Consumer

Response:

The dispute has been successfully resolved by LiveAuctioneers.

I am sure without your intervention that this would never have been made right.

Thank you, for your help.

Much appreciated.

Review: On September [redacted], 2013, I joined an online auction session via the Live Auctioneer's online auction website. The name of the session is "Fine Jewelry, Antiques And Asian Art" conducted by the Capitaline Auction Gallery. During the auction, I was attracted by the title and the description of Lot 125 ([redacted]). I just started my Chinese antique art collection last year and I was very interested in Chinese porcelain antiques. After I saw the pictures and read the following title "Antique Chinese Doucai Bottle, Yongzheng mark" and the following description "Antique Chinese Doucai bottle with Yongzheng mark and probably the period. Size: 5" high, 2 1/4" wide. Providence: American Asian Art Gallery", Based on the info displayed on the web, I felt this is something of my interest so I participated in the live online auction and won the item. After I paid the bill and received the item, I have consulted multiple Chinese porcelain antique experts and the feedback I received from them is that the item is not a fine art porcelain piece made in the Yong Zheng period (Year 1678-1735) from the Qing dynasty. It should not even be considered as a Chinese porcelain antique as none of the key element (i.e. type of glaze, color of glaze, body shape, base structure, written style of the mark) demonstrates the classic craftsmanship of the porcelain antique produced over 100 year back. I am not happy by the fact I was misled into purchase by the information provided by the Live Auctioneers and Capitoline Auction Gallery. I think the item title and description using words such as "Antique" and "probably the period" clearly misrepresent the age of the item and mislead customers. I have contacted both companies after what I found out and tried to seek a timely resolution from them. But all I have received so far is denial of responsibility and refusal to cooperate. I feel cheated and helpless. I am writing to the Revdex.com in hope this issue can is solved in the timely fashion with your intervention. For your information the following experts are whom I contacted and provided feedback:

- [redacted] of the porcelain and artworks department, Beijing Council International Auction Company; Email: [redacted]

- [redacted], [redacted] of the porcelain and jade artwork department, China Guardian Auctions; Email: [redacted]

- [redacted], Chinese Works of Art, Sothebys New York; Email: [redacted]Desired Settlement: I am requesting the Live Auctioneers to work with their business partner Capitoline Auction Gallery to issue me a full refund of $2,823 that I paid for the item. I would also like the Live Auctioneers to apologize to me and come up with corrective measures to eliminate the displaying of misleading information on their website about the auction items in regard to their aging and condition. I would also request them to come up with proper business management policies to ensure the auction houses that are using their website to conduct live auctions to be ethical in their business conduct. Selling fake antique is a fraud. I hope the Live Auctioneers ensure compliance and prevent future dispute around selling fake antique from happening.

Business

Response:

Hello [redacted],

Unfortunately, we are unable to assist you in this matter directly as LiveAuctioneers does not play a role in maintaining the items for our auction house clients. Our role is to provide a platform for auction houses to sell and market their auctions to a global market. As you purchased the item back in September 2013 we suggest that the best course of action would be to contact Capitoline Auction directly to present your findings and continue with your desired outcome. You can contact Capitoline Auction using the information below:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I strongly feel the Live Auctioneers is equally responsible

for the cause of this dispute because the misleading information was displayed

on the Live Auctioneers’ website that directly resulted me and other users of

their website in bidding for the item. In addition, the Live Auctioneers markets

their business partners’ auctions to their user base (I got to know the

Capitoline Auction Gallery from Live Auctioneers) and they also send out

invoices to winners post auction on behalf of the auction houses. In this sense

the Live Auctioneers acts as an agent for the auction houses and therefore

should be liable for the cause of this dispute. I am currently also working

with the Capitoline Auction Gallery on solving this issue but so far they have

not agreed on issuing me the full refund because they claim they incur service

fees from the Live Auctioneer for this transaction. In other words, the Live

Auctioneer is benefitted from this sale as they take a cut on the amount I paid

for the item. I would like the Live Auctioneers to stop ignoring their

responsibility and take proper actions by working with the auction gallery to come

up with a solution that satisfies my request. Selling fake antique is a fraud

in the US. The Live Auctioneers is in the business of dealing antiques and fine

arts but their current business process does not prevent their customers from

becoming victims of such fraud. I hope they can take the issue seriously and

come up with corrective measure to carefully choose their business partners and

ensure accurate information being represented on their online business

platform. I reserve my right to take further legal actions if this issue is not

solved in a reasonable manner. Thanks!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

Despite your disagreement, LiveAuctioneers has no ability to refund you any payments as we do not retain the items nor do we take any payment from our bidders. As I stated previously your complaint and concern should be directed at Capitoline Auction Gallery as they sent you the item and processed your payment back in September 2013.

I contacted [redacted] of Capitoline Auction Gallery as promised and he explained to me that you can contact him at ###-###-#### and he will provide you with the necessary steps to return the item and discuss your refund amount.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am in communication with the Capitoline Auction Gallery and I will follow up with them further on this matter. I would still like to bring this issue to the attention of the management team of the Live Auctioneers. As a customer using the online auction platform provided by the Live Auctioneers, I would hope your firm could take this issue seriously and implement proper business protocol as preventive measure to ensure accurate information being displayed on the site. If the website is developed and maintained by you and your customers are using the site to make purchase decisions, then you are responsible for the accuracy of the content. Denying responsibility in this matter is just not acceptable. I would like a formal apology from the Live Auctioneers management team and a written commitment on the improvement measure you will put together to prevent such incidence from happening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: LiveAuctioneer does not protect bidder/customer rights, and provide de-service to customer favoring dishonest auction houses..

1. I was in an auction on LiveAuctioneer system from [redacted] and the item I got was NOT the same as the item listed in LiveAuctioneer catalog. Later when I had problem try to resolve with [redacted], LiveAuctioneer did not provide the needed assistance, and on the contrary per [redacted]'s request put a dispute on my LiveAuctioneer account to hurt my credit in the system.

2. I was in an auction on LiveAuctioneer system from [redacted]' Auctioneer, and contrary to the LiveAuctioneer catalog indication that the auction items are 0% Buyer Premium, the [redacted] auctioneer was charging me 23% BP. After discussing with [redacted], they proposed to cancel the sale, which I agreed. However, few weeks later, [redacted] sent a dispute request to LiveAuctioneer on my account, and instead of looking at the situation to resolve it reasonably and fairly, LiveAuctioneer gave me penalty and suspended my account.

3. I was in an auction on LiveAuctioneer system from [redacted]eer, and had paid the 3 items on Feb 16, and have never got the items from [redacted]. Similarly with the above auction houses, this auction house is hard to get in touch with with phone/email hardly working or responding.. LiveAuctioneer did not provide any assistance yet, even though the transaction was done on its system.Desired Settlement: Clear out the unfair and unreasonable disputes on my account by the dishonest auction houses, and provide apology and compensation for the loss of the opportunities for me to participate in other auctions as a result of this..

Also give penalty/censure to the dishonest auction houses, to protect customer/bidder rights.

Business

Response:

Hello [redacted], Allow us to address each of the points you have mentioned:1). Regarding your dispute with [redacted] andauctioneers, as the representative from [redacted] had previouslyinformed you in the last correspondence, the removal of the dispute placed onyour account, was pending the verification of the chargeback status placedthrough your payment method on this one lot. You had informed them and ourselvesthat the chargeback had been removed, and they were awaiting the confirmationof this. The representatives we have spoken to at [redacted] regardingthis matter have assured us that they will be willing to help regarding anyfurther issues with this matter, and to keep you updated of the status of thatsituation and offer whatever assistance is required. For LiveAuctioneers part,we are happy to continue to assist you in maintaining contact with this auctionhouse, as we did not directly process the payment of this won lot. 2). As we have previously discussed, this auction house wascontacted so that we may assist them in the removal of the dispute on youraccount, as you suggested they required in your communication with them. Asthis auction house has not replied to our recent attempts to contact them, wehave informed them that they will not be able to access their seller accountfurther until a reply is received. We await their reply, and will monitor this situation shouldit not be received, or further action is required. 3). It appears that you may have not received our mostrecent communication, but we have reached out to [redacted] and requestedthat they provide you with the requested shipment information. Below is atranscript of that request:“Hello, We were recently contacted by one of our bidders, regardingthe following won lots: [redacted]

The bidder wishes to confirm their payment of the won lot,and receive shipment information if available, Would you be able to provide that to them at:[redacted] at your convenience?”This message was sent today, March [redacted]While we certainly do understand your desire to have theseissues resolved as soon as possible, we do want to inform you that sending alarge volume of requests regarding these issues can be unproductive as itpertains to issues which require certain time frames to properly resolve.However we are of course happy to continue to reply to yourrequests for assistance as we receive them, and ask only that our advised timeframes for further replies or actions be honored in order to insure the bestservice possible. As always, please be sure to contact us at [redacted] should yourequire assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The response did not show that LiveAuctioneer is actually and actively helping bidder customers, and protect their rights, and again as said they are simply protecting those auctioneers who are obviously dishonest and try to commit fraud here:1. For the first case with [redacted], again as said, [redacted] sent us item which is NOT consistent with the catalog shown in LiveAuctioneer system, it is based on LiveAuctioneer information that we bid on, and what we got was not the right item according to the catalog... We have extreme difficulty getting a response or to resolve this issue from [redacted], and again as said later we communicate to LiveAuctioneer to help, however, instead of helping us, they are helping the auction house [redacted] here which is simply unfair..... The full payment to [redacted] had been to their account since Jan. [redacted]2.For the 2nd case of [redacted], it is the auction house is simply dishonest.. because of the extra fee they try to charge which is obviously not right, they indicate clearly they would cancel the transaction, however, it turns out they put dispute against me which is obviously unfair.... LiveAuctioneer can see the situation very clearly, but is dragging this along further which is again not fair for me....maybe this auction house is simply trying to dodge extra fee charged by LiveAuctioneer, however, this kind of small technicality could have been resolved promptly by LiveAuctioneer instead of dragging further...3. No, what that email from [redacted] house is not right, they are NOT telling the truth.. I had paid them on Feb. **, and up until March ** I still have not got the items or a note about whether/when they had sent out the item. And according to normal auction house rules, if items not mailed/picked up within 30 days of payment, items become the property of auction house... I had been trying very hard to reach out to this auction house, however, they never responded, which is TOTALLY contradictory to the situation as they indicated in their email to LiveAuctioneer. Again, this is obviously an auction house with improper business operation or practice, and at the end of day of March**, as 30 passed without any notice of the shipment or intention of shipment, because of the rule mentioned above that items would become property of auction house after 30 days, we have notified the auction house that to benefit mutually please just cancel the transaction...the auction house knew this very clearly, however, they obviously were trying to twist the story and send that email to LiveActioneer with the misinformation....Anyway, we have notified [redacted] house to cancel the transaction, and they should also been notified by the credit card company of the payment reversal... We asked assistance from LiveAuctioneer earlier this week before the 4 weeks limit, however, again we feel they are helping auction house and disregard the rights of bidder customer...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved . Because:LiveAuctioneer must at least remove the remaining dispute put to my account immediately, and reset my account to normal condition so I can participate in future acutions, and apologize and compensate for the loss and suffering I am going through here.

Again on #1 with [redacted], the auction was done on LiveAuctioneer platform, and LiveAuctioneer has responsibility to make sure Auction house send items according to the catalog shown in LiveAuctioneer (Not [redacted] site), and give [redacted] censure or penalty for misconduct here. On the contrary, LiveAuctioneer allow [redacted] to put dispute on my account, which disqualify me in joining other auctions. And further, LiveAuctioneer suspend my account, making me unable to participate in other auctions. Even until today, the dispute is still stuck on my account, and I am unable to participate in other auctions as a result.LiveAuctioneer fail to protect the rights of bidder customers, and single-highhandedly sided with auction house who is not honest and straightforward with customers.Again I had paid the full amount for the items to [redacted] on Jan [redacted] even though the item I got had portion missing....LiveAuctioneer did not help on it after being noted on it.. I tried to take methods by myself from the credit card company help of temporarily reverse it, but later cancel the reversal, and as the credit card company indicated, the money had been in [redacted] account since Jan [redacted] and never taken out. For [redacted] to keep my money for over 2 month, without sending the full items, yet put a totally unjustified dispute on my account, yet LiveAuctioneer did not take any actions against [redacted]'s misconduct, and disregard my rights causing my suffering here.On #2 and #3, I have no comment as I have no knowledge whether their account been locked or not, but overall did not get the support at all from LiveAuctioneer as I expected as a customer should.Again, LiveAuctioneer must at least remove the remaining dispute put to my account immediately, and reset my account to normal standing status so I can participate in future acutions. LiveAuctioneer should also apologize, and compensate for the loss and suffering I am going through here, from unabling to participate in auctions and get items desired, (I normally participate 3 or more auctions a week, and get various items I like..), to the emotional suffering from it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],As we have previously discussed, the dispute between yourself and [redacted] was the result of a transaction between yourself, and the seller through our technology service. As such, the dispute was raised against you by the seller, and would need to be addressed between yourself and the auction house. As we have offered in the past, we will assist you in communicating with this auction house to reach a resolution, should you wish us to do so. Regarding your remaining issues, the dispute placed against your account by the auction house [redacted] International Auction Limited has been removed, as it was raised against our site policies. This auction house has been suspended from our site as a result of these activities, and your account has not been in suspension since the removal of this dispute. [redacted] has also been suspended from our website recently as well, due in part to the circumstances surrounding your transaction with them.As mentioned, if you require any further assistance regarding any issue, please direct your questions to [redacted], where we will be happy to assist to the best of our ability.

Review: I placed a bid before and during a live auction with a company called [redacted] Auction. This company falls under the larger company called Live Auctions, NY on the internet. I bid on a set of dolls on March **, 2014, describes as a set of [redacted] Quintuplet Baby's and won the auction. In the description online, it stated that they were in VERY GOOD condition. When I received them and unwrapped each one, two of the dolls ' legs fell off. Now each doll was wrapped very well in white packing paper and secured with tape. They were placed in a very strong box, which was securely closed and taped well.

The box was delivered by UPS on April **, 2014 to my door and placed in my hands. I have never had a problem with UPS. I contacted [redacted] by phone on April **, 2014 and a woman woman named [redacted] answered the phone. I told her the issue and she said I could return them. This is really what she said. She said she knew nothing about dolls and would have to contact the [redacted] since a check was sent to them. She was going to tell them not to cash the check. She promised to call me the next day with return mailing instructions.

[redacted] did call me on April **, 2014 but I missed her call. She left a voice mail message to call her back. She did send me an email and said they could not be returned because the [redacted] had cashed the check and the dolls were described accurately. I called her back on April **, 2014 and we got into a discussion. Her attitude and words had changed greatly from the day before and she became quite rude and insistent that it was my responsibility to get the dolls fixed. I asked her if she wrapped them and she said no. I said that whomever wrapped them knew the legs were broken. How would she know if she did not wrap them. She said that FEDEX damaged the dolls. I said there was no way because the box was not damaged and the dolls had been well wrapped and placed inside a sturdy box.

I asked her how the [redacted] could have cashed the check so quickly. I mailed a check to [redacted] on April [redacted] and they did not receive it until April [redacted]. [redacted] would have had to clear my check and then sent on out to the person who placed the dolls for auction. So [redacted] told me that the [redacted] of the dolls received and cashed the check by April [redacted]. [redacted] was clearly not telling me the truth and I did not appreciate her unprofessionalism in handling my complaint. I know that I had a valid complaint and I told her I was going to file with the Revdex.com. She did go ahead and do it.

Please note that I have also filed a Revdex.com complaint #[redacted] against [redacted] Auctions.Desired Settlement: I want to return the dolls as received and be issued a refund for the full amount paid. I paid $550 for the dolls, $110 for the buyer's premium and $29 for shipping. This is a total of $689. I would also request that the company pays for return shipping of $29 so that I may return them via UPS. The total refund requested is $689 plus $29. Thank you.

Business

Response:

Dear [redacted],

LiveAuctioneers only provides a platform to auction houses to sell and market their goods to an online community. Unfortunately, we are in no position to offer you your desired settlement. [redacted] would be the best contact regarding this matter as they both maintain and hold the item in question. As a one time courtesy, we will contact [redacted] directly on your behalf to determine the issue and encourage them to resolve the matter with you over the [redacted] Quintuplet Baby's. If you so desire, you can contact me personally within 24 hours of this response to request an update of my call with [redacted].

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have not heard back from [redacted] regarding his conversation with [redacted] Auctions. I sent him an email but have not received a response. our Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

I apologize for the delay in response as I was out of my office. I have spoken to [redacted] and they explained the situation to me directly; it sounds as if the issue would best be directed to the shipping company. Neely explained to me that the dolls were shipped as described and in one piece upon packaging. As I am no expert in antique dolls, a collector/appraiser informed them that the dolls were built with joints that attach using a hook/string type attachment. As such the doll may have been jostled during shipping causing the limb to detach not break. They informed me that reattaching the limb is a simple task of re-hooking the joints.

Again I am no expert in dolls but they explained to me with confidence that the items were in fact packed in one piece and were described and pictured correctly. They also informed me that all items are fully insured prior to shipping and if you feel that they were damaged a simple claim with the shipping company can be filed and the shippers will refund you the fees.

As I can no longer intervene in this issue, I believe that this matter best be directed at an antique doll expert or appraiser. I suggest locating at least 2 experts in dolls and have them provide you with a written explanation of the dolls construction and if the item is in fact broken or simply unhinged.

Regards [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but the matter has not been resolved.

Sincerely,

Review: Two issues.

Lack of Integrity: After several transactions, I have an experience with an auction house who practiced unethical practices and Live Auctioneers refused to do anything about it. They penalized my account, which I stopped using anyways as a result of the poor customer service.

Poor Service: I have repeated unsubscribed to their mailings and they still send me marketing emails. I have kepts a log of the emails of the course of many months and will be submitting a complaint to the Attorney Generals office and filing a lawsuit if it continues.Desired Settlement: I would like for the account associated with the email address [redacted] to be deleted from the system so that all contact will cease.

Business

Response:

Hello,Regarding the transactions and the disputes raised against you, these disputes were raised by the auction house for not completing a transaction, and not LiveAuctioneers. Once a dispute is placed on your account, we urge all bidders to contact the auction house in order to see what resolution is available regarding it. If you have any issues in receiving a reply, please let us know so we can help establish contact with them on your behalf. In regards to this dispute, we had recently send you a separate message asking for further information regarding the reasoning and nature behind the auction house raising a dispute against you. With that, we would be happy to review the situation and better advise you further regarding additional steps that may need to be taken. As for the marketing e-mails, would you be able to forward a copy of the type of e-mail (or e-mails) you are receiving to either [redacted] or via a reply to the message we sent to you (we will send another just in case)? This will help us to determine the type of e-mail you are receiving and how we can help to remove you from receiving any more.

Review: One of Liveauctioneer's auction houses (Kodners) canceled a higher bid than mine on one of their items after a long wait in an apparent attempt to see if I would continue to bid higher. I brought it to Kodner's attention that this appeared to be shill bidding, that is bidding an item as high as possible until the target (me) stops bidding then retracting the last bid. At first Kodner's sent me a bidding history that excluded the higher retracted bid. After I sent them a screen shot of the actual bidding with the higher bid, they admitted the higher bid occurred, but wanted to force me buy the item. I refused. They filed a dispute with Liveauctioneers which is seen by other suction houses impuning my reputation and preventing me from participating in some auctions. My problem with Liveauctioneers is that they leave no way for customers to fight these disputes. They can stay on your "record" forever. Buyers remain at the mercy of auction houses and their sometimes disreputable behavior. Also these disputes should remisn private as they are no one else's business. In fact they are not disputes at all. They are just a way for auction houses to use Liveauctioneers as an enforcer to punish their customers. Not exactly a good business practice.Desired Settlement: -termination of the unresovable dispute with Kodners

-allow buyers to file disputes and feedback on auction houses

-disallow retraction of bids by auction houses, or if they occur declare the auction of the item invalid.

-place a time limit on disputes.

-cease sharing of private business disputes with 3rd parties.

Business

Response:

LiveAuctioneers does not condone the practice of shill bidding or any type of suspicious activity conducted by auction houses. Based on the claims [redacted] stated we have conducted a full investigation on Kodner Galleries Inc. and several of their recent auction sales and sales transcripts. Based on the findings from our investigation on Kodner Galleries Inc. no evidence show this auction house is involved in conducting shill bidding during their auction sales. We have also investigated the sales transcripts of the sale [redacted] participated on October **, 2015 and see no evidence of suspicious activity or shill bidding. The sales transcripts do show that the clerk did retract the floor bid and the winning lot was awarded to [redacted] in the amount of his previous bid. Auction sales are conducted by an actual auction house clerk and not automated therefore, there is a possibility for human error. We have thoroughly investigated Kodner Galleries Inc. and our findings result in that the error was accidental and not intentional to raise the hammer price of the lot. Based on these results LiveAuctioneers has no reason to reprimand or take action against Kodner Galleries Inc. If cancelation or refund of this lot is still desired this will be determined by Kodner Galleries Inc. Below is the contact information for Kodner Galleries Inc. LiveAuctioneers is constantly working on improving educating auction houses on how to properly clerk sales to minimize human error and preventing situations like this occurring. We are also constantly working on improving relations between buyers and auction houses to provide exceptional service.Kodner Galleries Inc.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated by Liveauctioneers, Kodners made mistakes in the bidding entry process and cast doubt on the validity of the bidding for this item. Not only did they cancel the highest bid after a significantly long bid, they reverted the bid back to a number that I don't remember bidding up to. They should be reputable enough to cancel the auction of the item and Liveauctioneers should be reputable enough to mediate disputes with fairness on bith sides. One of the key elements of my complaint is that Liveauctioneers sides with the auction house allowing only them to file and remove disputes which are damaging to buyers in that it bars them from other auctions. Auction houses can file disputes even though they are the ones who make the mistakes and are to blame for haphazard bidding entries. They file disputes to try to force buyers to complete the transaction and buy the item even though there is doubt and disagreement about the entered bids. This is bad policy and bad business on the part of Liveauctioneers and Kodners. Canceling high bids invites shill bidding even if the auction house is not part of it. Liveauctioneers protects and enables this practice by siding with the auction houses. A fair policy would be to cancel any auction where the highest bid is retracted and no other bid replaces it. If there appears to be two sides to the argument in a dispute, it should be dropped after 30 days or so not permanently attached to a buyers record.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],On behalf of LiveAuctioneers, we completely understand your frustration regarding this matter and wholeheartedly wish to reach a resolution between you and Kodner Galleries, the auction house in question. The truth is, by bidding through our, or any other, auction platform you are entering a legal agreement which holds you responsible and accountable to those bids placed in accordance to the terms and conditions of that sale. Our transcripts evidence you placed bids for the lot in question amounting up to $1500. Ultimately, the lot was sold to you in the amount of $1400. After extensive review, Kodner Galleries does not show evidence of shill bidding or any other suspicious activity of the sort. This sale was clerked by a representative of Kodner Galleries, allowing for bidding to come from other avenues outside of LiveAuctioneers. Unfortunately, human error must be allotted for under the aforementioned circumstances.A dispute placed by an auction house may only be removed by that party in question. As a courtesy, LiveAuctioneers has contacted Kodner Galleries on your behalf in order to encourage an amicable resolution to this matter. Though we cannot force an auction house to remove the dispute from your account, we can act as an intermediary in the facilitation of the resolution and have done our best to promote this. We can assure you that we have several initiatives in place to help bidders voice their concerns and experiences relating to the multitude of auction houses on our site. These public forums will be available sometimes in the first half of 2016 with the hopes of increasing bidder trust, interaction, and engagement.Again, we apologize for the frustration and hope to be of assistance in helping you resolve this matter. If you would like to contact us directly you may reach us at ###-###-#### or by email at [redacted].If you would like to contact the auction house in question, below is Kodner Galleries information. Feel free to CC us on any and all correspondence:Kodner Galleries Inc. [redacted]

[redacted]Thank you for your patience as we try to resolve this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:You clearly have not investigated this very well if you think I bid $1500 on this lot. That was the shill bidder who did that. In addition, Kodner does not have to participate in shill bidding to allow it to happen with their policies and practices. The fact that they allow the highest bidder to attract their bid is a practice that encourages shill bidding. The auction house wins either way since they get higher buds and commisions with outside shill bidding. A reputable auction house would try to detect shill bidding and would not allow and facilitate retraction of the highest bid, especially when that bid held for 20 seconds while Kodners requested internet bids 6 times before retracting the bid. Once again, I was nit the high bidder on this item. Why do you refuse to understand that? You policy that only auction houses can remive disputes is exactly that: your policy...and a very flawed one. When the circumstances surrounding the dispute are this questionable you should simply remove the dispute. I have contacted Kodners and filed a separate BBzb complaint on them because they refuse to see anything related to my side of the argument. Because of greed they want their commision and do not want to do anything that looks like they are validating my argument since that would imply their policies and practices are flawed and supportive of shill bidders rather than genuine bidders and buyers. Youd see, LA, their position is against better business practices and you are facilitating it with you policies which, too, are against better business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a [redacted] Autograph baseball bat with a COA. Had it checked out and came up as a FAKE.Desired Settlement: Refund

Business

Response:

Hello [redacted],

Review: In 2006 I left an original piece of art, on consignment, with Ro Gallery. I picked up the art in June of 2006 after they were unsuccessful in finding a buyer. I have since moved to Canada and have the art in my possession. Recently I decided that I would try selling the art again, I went online to see what other originals by this artist were sold for. I was astonished to find my art on the "Live Auctioneer" website, as listed by Ro Gallery. The website indicates the art was sold. In order to find the sale price I had to create an account, which I did. According to the site Ro Gallery sold the art on an unspecified date for $1,500 which is far below the actual value. I contacted [redacted] on or about January *, 2014 at which time we had a brief discussion. [redacted] was extremely dismissive and kept telling me that "it didn't matter". I filed a complaint with the Revdex.com (#[redacted]) in an attempt to resolve this matter and [redacted] provided the following response (I have only included the relevant parts of [redacted]'s response).

As [redacted] stated in her complaint [redacted] was unsuccessful in selling her Peter Max version 5 overpaint and collage artwork (12 x 14 inches) of Sugar Ray Leonard, 1998. [redacted] has on record, the date of July **, 2006 of returning the artwork to her personally.

[redacted] states in her complaint that all she wants is for [redacted] to remove the results from the "Live Auctioneers" platform.

As a matter of record "Live Auctioneers" keeps all records on public file and they cannot be removed by us from their site as "Live Auctioneers" is a private entity not belonging to us. We have tried to have other sales results removed in the past and "Live Auctioneers" has not been compelled to remove any results.

Furthermore, when the results are viewed on the "Live Auctioneers" site, the YEAR the item was sold or bought-in cannot be seen as the YEAR IS NOT included in the "Live Auctioneers" detail view page.

It would be our pleasure to satisfy [redacted] however, we cannot change the results of the past and we cannot change "Live Auctioneers" policy, nor can we make any changes on the "Live Auctioneers" website as it does not belong to us.

Thank you for letting [redacted] explain these facts to you. If you have further questions, we are always available.

Apparently Live Auctioneer lists art as being sold when it hasn't, this is a terrible business practice and is preventing me from selling the art for it's actual value.Desired Settlement: For the my art to be removed from the Live Auctioneer website.

Business

Response:

Hello [redacted],