Live Auctioneers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am stuck with a fake painting and out of money. Having the item posted to Nz which cost around $dollars and time it took I cannot claim the refund due to it being past the time difference. The auction house refuses to refund and will not reply. They are a total con. I think you as a company Live Auctioneers should be responsible to help if you are letting people sell fake items through you website. You are just brushing it off easily by saying it's not your responsibility. It is a fake item was sold through yourselves!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has I would like for sanctions imposed on the auction houseThey are still putting items up on your siteIf theauction house you allow on your site are NOT trustworthy, honest, and service oriented I can't trust your siteSanctions for this auction house and a policy written policy stipulating the sanctions will be imposed when you receive complaints as mine where merchandise is lost and no refund is given.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thank you for reaching out to us once againAs we stated in our previous email threads on June *** we are unable to assist you any further in this matterAs this transaction was not held through the LiveAuctioneers platform and because you purchased the items directly
from Langella's Gallery we can not provide you with any further assistance nor can we accommodate your settlement request.We also would like to inform you that as of May **, 2017, Langella's Gallery has been restricted from selling on the LiveAuctioneers platformI request that this case be closed as this transaction has no direct relationship with LiveAuctioneers as stated by Greg(emails attached).The offending auction house is below for reference:Langella's GalleryTriq P*** *** ** *** *** ***
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Hello *** ***, We are sorry to hear about your experience with Diamond & Jewelry regarding not receiving the diamond you purchased. We have reviewed all the information you have provided and have emailed the Diamond & Jewelry on your behalf. You have also been copied on the email and we have provided a hour response time. We have strongly advised Diamond & Jewelry based on your findings for lot# *** with GIA report# *** being listed on another sale, that they refund you the full amount. We have also added your request for a diamond free of charge of your choice for restitution. It will be the sole discretion of the auction house if they will agree to the refund and/or your request for restitutionBased on the information you have provided LiveAuctioneers will be closely monitoring Diamond & Jewelry and VDG Jewelry listings for this type of misrepresentation. It is against LiveAuctioneers policy to use a generic GIA Report for every item listedThis kind of listing will not be tolerated and can result in removal of the item, catalog, or account suspensionAs we understand your frustration regarding your purchase with Diamond & Jewelry, any request for refunds and restitution will need to be addressed with the seller. LiveAuctioneers is just a facilitator for the auction, any refunds is at the sole discretion of the auction houseIf you need to contact the LiveAuctioneers directly it is best to email us at *** and a representative will contact you with a phone call regarding your questions or concerns. To expedite your question or concern it is advisable to provide as much detail as possible so we can review the information and follow up with you regarding your caseBelow is the contact information for Diamond & Jewelry in case needed*** * *** *** Diamond & Jewelry *** *** *** *** ***
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*** We will await on the response from the auction house and follow up with you immediatelyThank you and have a great day

Hello *** ***, We are sorry to hear about *** *** * *** experienced with Omega Auction Corpand Glamouria Fine Art InternationalWe here at LiveAuctioneers provide the platform so that auction houses can connect with bidders all over the worldWe are not the selling party but will
try our best to mediate any problems that may arise between the auction houses and the biddersRegarding Omega Auction Corp., we have tried to contact them multiple times and haven’t received any response from themTheir account has been locked until we hear back from themAt this time, we see that buyer has made a payment through Paypal and ask that the buyer contact them to file a complaint and try to get their money backOmega Auction Corp*** ** *** ***
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*** *** Regarding Glamouria Fine Art International, we have contacted them and they have confirmed that the Exquisite M Chagall Original signed Lithographs Odyssey was sold to buyer for $The owner has said that the painting is sold as statedWe have also suggested that the buyer contact their bank and file a complaint as wellYou may contact them at any timeWe hope the buyer can come to a resolution with the auction house*** Glamouria Fine Art International *** *** ***
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*** LiveAuctioneers has made good efforts in trying to help the buyer as much as possible and we kindly requesting that the Revdex.com close this case, 'as these are related with the above selling parties not LiveAuctioneers directly'

LiveAuctioneers does not condone the practice of shill bidding or any type of suspicious activity conducted by auction houses. Based on the claims *** *** *** stated we have conducted a full investigation on Kodner Galleries Incand several of their recent auction sales and sales
transcripts. Based on the findings from our investigation on Kodner Galleries Incno evidence show this auction house is involved in conducting shill bidding during their auction sales. We have also investigated the sales transcripts of the sale *** *** *** participated on October **, and see no evidence of suspicious activity or shill bidding. The sales transcripts do show that the clerk did retract the floor bid and the winning lot was awarded to *** *** *** in the amount of his previous bid. Auction sales are conducted by an actual auction house clerk and not automated therefore, there is a possibility for human error. We have thoroughly investigated Kodner Galleries Incand our findings result in that the error was accidental and not intentional to raise the hammer price of the lot. Based on these results LiveAuctioneers has no reason to reprimand or take action against Kodner Galleries Inc. If cancelation or refund of this lot is still desired this will be determined by Kodner Galleries Inc. Below is the contact information for Kodner Galleries IncLiveAuctioneers is constantly working on improving educating auction houses on how to properly clerk sales to minimize human error and preventing situations like this occurring. We are also constantly working on improving relations between buyers and auction houses to provide exceptional service.Kodner Galleries Inc.** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have still not been refunded for a fake painting I received. '*** ***' Auctions which sold through Live Auctioneers will not take responsibility and refund neither will Live Auctioneers I have been scammed. I asked to speak to a *** via quite a few emails to Live Auctioneers I just kept getting the same response from their customer service, that they can't help as it's not up to them basically. Telling me to try refunding through my payment method, Because I live overseas and the time it took to post I am over the date of being compensated for that. My payment system should not have to do this anyway. The scammer should do the refund! I have lost $with a fake painting and for postage overseas. Very frustrating and upsetting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** ***, As we have previously explained the purchase of Lot ***: Van Cleef & Arpels 18k Alhambra Mother Pearl Necklace was not purchased through LiveAuctioneers. Based on the messages you have provided this lot was purchased prior to the sale going live. Since this was purchased directly with the auction house prior to the sale going live no bidding activity on record from your accountSince LiveAuctioneers has no record of you purchasing this lot through our platform we are unable to pursue or provide any further assistance regarding you purchaseAlthough Tesla Auctions did list the item on our platform this lot was purchased directly with the auction house prior to the live saleFor future reference you must fulfill a purchase using our platform by placing bids for a live sale and successfully winning the lot for LiveAuctioneers to intervene in any event any issues ariseIf you would like to pursue or escalate this case any further you will have to address this purchase directly with Tesla Auctions as Lot# was purchased directly with the auction houseHere is the contact information we have on record for the Tesla AuctionsTesla Auctions, Inc*** *** ***
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*** Since this purchase was made directly with Tesla Auctions and no evidence of purchased was through LiveAuctioneers, LiveAuctioneers is kindly requesting the Revdex.com to please close this case Thank you and have a great day

Hi *** ***,We are sorry to hear about *** *** *** concerns and experienceAfter talking to the auction house, ***, we have found out that he tried to pay for the invoice days after the invoices has been sent out three timesOnce on July *** the second on August ***, and the
third on August ***. *** *** *** tried to make the payment a couple times on August *** with the same card and it all got declinedWe checked the reason why it got it didn’t go through and it was due to his bank declining the chargeA *** representative has provided this information to *** *** ***As for the glitch that he mentioned, we don’t see any record of this as other bidders were able to pay successfully.*** *** *** contacted us yesterday via chat and spoke to one of our customer support representativeWe have tried to explain the whole situation to himSince the auction ended about two months ago, the item that he purchased is no longer available due to ***’s terms and conditionsIt may have been returned to the consignor or relisted on a different auction.Since *** *** *** has failed to make full payment within days after the invoice has been sent, the auction house, *** has marked this as a non-payment dispute.We will attach all the information needed to this compliant so you can verify all the details.LiveAuctioneers has made good efforts in trying to explain the whole situation to *** *** *** and we kindly requesting that the Revdex.com close this case as this was an agreement between the buyer and the auction house.These are the terms and conditions set by ***.*** Terms & ConditionsAll bidders and buyers shall present satisfying documentation prior to the approval of this auctionThis auction contains items with "no reserve" or "reserve" pricing, as indicated in each item descriptionAn item with "no reserve" means there is no minimum price set, so the item is guaranteed to sell regardless of what the winning bid price isAn item containing a "reserve" means that there is a minimum price that the bidding must reach to sellAll property is sold "as is" and neither *** nor the listing agent makes any warranties or representation or any kind or nature with respect to the property, and in no event shall they be responsible for the correctness, nor deemed to have made any representation or warranty, or description, genuineness, authorship, attribution, provenance, period, culture, source, origin, or condition of the property and no statement made at the sale, or in the bill of sale, or invoice, or in the catalog, or elsewhere shall be deemed such a warranty of representation or an assumption of liabilityProspective buyers are urged to inspect those lots in which they have an interest*** will contact the winning bidders with shipping information after the auctionBuyer pays shipping cost indicated in the auction description, as well as any applicable taxes, duties or fees for items originating from outside of the buyer's home countryFor buyer’s outside of the Continental United States, the *** team will provide an introduction to global parcel or white glove shipping partners upon requestExcept as provided in paragraph above, the highest bidder as determined by *** shall be the purchaserIn the case of a disputed bid, the auctioneer shall have sole discretion in determining the purchaser and may also, at his or her election, withdraw the lot or reoffer the lot for saleThe auctioneer shall have sole discretion to refuse any bid, or refuse to acknowledge any bidderAll merchandise purchased is payable directly to *** and must be paid for the day of the auctionAll merchandise must be removed from *** within fourteen days of the auction, and in no event shall *** have any liability for any damage to property left on its premises for more than fourteen days after the saleIf any property has not been removed within fourteen days from the date of sale, at the option of *** (a) the merchandise may be transferred to and stored at a bonded warehouse and the purchaser agrees to pay all transfer and storage expenses, and/or (b) *** may place the merchandise in a subsequent auction, without reserve, to be sold to the highest bidder, and after deducting the standard commission and any additional charges that may apply, remit the proceeds to the purchaserAcceptable forms of payment are cash, *** *** *** *** ***, or wire transfers, payable in U.SdollarsInvoice must be paid in full*** reserves the right to hold merchandise purchased until the funds have clearedIf the purchaser breaches any of its obligations under these Conditions of Sale, including its obligation to pay in full the purchase price of all items for which it was the highest successful bidder, *** may exercise all of its rights and remedies under the law including, without limitation, (a) canceling the sale and applying any payments made by the purchaser to the damages caused by the purchaser's breach, and/or (b) offering at public auction, without reserve, any lot or item for which the purchaser has breached any of its obligations, including its obligation to pay in full the purchase price, holding the purchaser liable for any deficiency plus all costs of sale*** may, in its discretion and at purchaser's request, package and arrange for delivery as directed by the purchaserIn such event, purchaser agrees that (a) all such packaging, handling and delivery is at the sole risk of the purchaser and that *** shall have no liability for any loss or damage to such items, and (b) purchaser shall pay in advance, all packaging expenses, including labor, materials, carrier’s fees and all insurance chargesPlease arrange seventy-two hours in advance for collection and delivery*** shall not be responsible for obtaining any permits or licenses on behalf of purchaser and no sale shall be cancelled or refunded for lack of purchaser's noncompliance with permitting and licensing issues*** WILL NOT CANCEL SALE DUE TO SHIPPINGA premium equal to 10% of the final bid price will be applied to each lot sold, to be paid by the buyer as part of the purchase priceBidding on any item indicates your acceptance of these terms and all other terms printed within, posted, and announced at the time of saleAll sales are final and no refunds will be granted

Hello *** ***, We are sorry to hear about your experience with *** * *** *** regarding purchasing a lot that was not as described. We have reviewed the lot description and the information you have provided us and contacted the seller on your behalf. We have informed them
that lot# *** 18th CENTURY CHINESE BLACK LACQUERED COFFEE TABLE was discovered as 19th century and inas opposed to inas described in the lot description. We have advised the auction house to refund you for the purchase price, buyer’s premium, and half of the shipping cost upon the return of the lot to the seller. We have advised them to respond within hours to prevent any restrictions or suspension of the seller account. We will await on the response from the auction house regarding your case. As we understand your frustration regarding your purchase with *** * *** ***, any request for refunds and shipping fees will need to be addressed with the seller. LiveAuctioneers is just a facilitator for the auction, any refunds is at the sole discretion of the auction houseBelow is the contact information to *** * *** *** in case needed*** * *** *** *** ***
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*** We will await on the response from the auction house and follow up with you immediatelyThank you and have a great day

With regards to consumer complaint #[redacted], the item in question (Panther ring with diamonds) was accidentally listed twice within the same auction catalog. In addition, the two listings contained two different prices, only one of which was correct:Auction catalog:...

[redacted] Correct listing: [redacted]Incorrect Listing: [redacted]The individual who raised this complaint place a bid on the incorrect listing, and our system marked them as the winning bidder on the item. We consulted with the listing agent who provided us with the item, and they were unable to sell the item at an amount lower than that of the correct listing. As such, we advised the bidder that the transaction could not be completed as entered into. Per our terms and conditions of LiveAuctioneers:"(b) Control. We have no control over the quality, safety, or legality of the items advertised, the truth or accuracy of the listings, or the ability of the Auction House to sell and the ability of buyers to buy items. We also do not ensure or guarantee that a buyer or seller will actually complete a transaction."Those terms can be reviewed here: [redacted]We made an offered to the bidder that we can either sell the ring to them at the price quoted in the correct listing link (see above) or offer them a 10% discount on any future Last Chance auction transaction, as this was an error on our part that we had apologized for in a separate email.

Hello [redacted],As we have previously discussed, the dispute between yourself and [redacted] was the result of a transaction between yourself, and the seller through our technology service. As such, the dispute was raised against you by the seller, and would need to be addressed between yourself and the auction house. As we have offered in the past, we will assist you in communicating with this auction house to reach a resolution, should you wish us to do so. Regarding your remaining issues, the dispute placed against your account by the auction house [redacted] International Auction Limited has been removed, as it was raised against our site policies. This auction house has been suspended from our site as a result of these activities, and your account has not been in suspension since the removal of this dispute. [redacted] has also been suspended from our website recently as well, due in part to the circumstances surrounding your transaction with them.As mentioned, if you require any further assistance regarding any issue, please direct your questions to [redacted], where we will be happy to assist to the best of our ability.

Dear [redacted], We have reviewed your case and see that you contacted LiveAuctioneers on June **, 2016 explaining your situation with NY-NJ Auction Services regarding Lot# [redacted] poster.  You have informed us that you were in communication with Kenneth...

P[redacted] since March of 2016.  [redacted] has informed you that an investigation was opened on May *, 2016 and the shipper was notified May **,, 2016.  Unfortunately Mr. P[redacted] has not responded to you regarding your case or file a claim with [redacted]. On June **, 2016 a support member emailed NY-NJ Estate & Auction Services informing the auction house of your case and to respond as soon as possible. You responded to our support member’s email on June **, 2016 informing us that Mr. P[redacted] still has not responded to your emails or attempt to contact you.  We have attempted to contact Mr. P[redacted] and no answer and unable to leave a message due to the full mailbox.  We have reviewed NY-NJ Estate Auction Services account with LiveAuctioneers and they have not conducted any sales as of April **, 2016. As we understand your frustration regarding your case .  LiveAuctioneers is just a facilitator for the auction, shipping of items is at the sole discretion of the auction house.  Due to LiveAuctioneers Terms and Conditions, any issues involving shipping will be handled by the auction house directly or the shipping company.  Each auction house has their own Terms and Conditions as stated in our policy.  You can review our policy by clicking on the link provided below. [redacted] LiveAuctioneers has contacted NY-NJ Estate & Auction Services with the contact information we have on record, on your behalf with no response from the auction house.  Unfortunately LiveAuctioneers is not responsible for handling the shipping and this case will need to be resolved by the auction house. NY-NJ Estate & Auction Services [redacted]
[redacted]  [redacted]  [redacted]
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[redacted] Due to our Terms and Agreements regarding shipping, LiveAuctioneers is kindly requesting the Revdex.com to please close this case since, LiveAuctioneers has exhausted all our resources in investigating and resolving this situation.   Thank you and have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated by Liveauctioneers, Kodners made mistakes in the bidding entry process and cast doubt on the validity of the bidding for this item.  Not only did they cancel the highest bid after a significantly long bid, they reverted the bid back to a number that I don't remember bidding up to.  They should be reputable enough to cancel the auction of the item and Liveauctioneers should be reputable enough to mediate disputes with fairness on bith sides.  One of the key elements of my complaint is that Liveauctioneers sides with the auction house allowing only them to file and remove disputes which are damaging to buyers in that it bars them from other auctions.  Auction houses can file disputes even though they are the ones who make the mistakes and are to blame for haphazard bidding entries.  They file disputes to try to force buyers to complete the transaction and buy the item even though there is doubt and disagreement about the entered bids.  This is bad policy and bad business on the part of Liveauctioneers and Kodners.  Canceling high bids invites shill bidding even if the auction house is not part of it.  Liveauctioneers protects and enables this practice by siding with the auction houses.  A fair policy would be to cancel any auction where the highest bid is retracted and no other bid replaces it.  If there appears to be two sides to the argument in a dispute, it should be dropped after 30 days or so not permanently attached to a buyers record.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:You clearly have not investigated this very well if you think I bid $1500 on this lot.  That was the shill bidder who did that.  In addition, Kodner does not have to participate in shill bidding to allow it to happen with their policies and practices.  The fact that they allow the highest bidder to attract their bid is a practice that encourages shill bidding.  The auction house wins either way since they get higher buds and commisions with outside shill bidding. A reputable auction house would try to detect shill bidding and would not allow and facilitate retraction of the highest bid, especially when that bid held for 20 seconds while Kodners requested internet bids 6 times before retracting the bid.  Once again, I was nit the high bidder on this item.  Why do you refuse to understand that?  You policy that only auction houses can remive disputes is exactly that: your policy...and a very flawed one.  When the circumstances surrounding the dispute are this questionable you should simply remove the dispute.  I have contacted Kodners and filed a separate BBzb complaint on them because they refuse to see anything related to my side of the argument.  Because of greed they want their commision and do not want to do anything that looks like they are validating my argument since that would imply their policies and practices are flawed and supportive of shill bidders rather than genuine bidders and buyers.  Youd see, LA, their position is against better business practices and you are facilitating it with you policies which, too, are against better business practices. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],As one of our representatives had previously informed youregarding your transaction, LiveAuctioneers only serves as a technologyprovider and listing service, and do not sell items or conduct transactionswith buyers directly. As such, it is not within our policy, or ability to...

directlyoffer you a return or refund on behalf of the auction house. However, we havecontacted this auction house regarding the issues you have presented to us onthis transaction, once we received your initial request. Since that time, we have elected to suspend the account ofthis auction house so they are unable to post further sales on our website,while we investigate their account in regards to your transaction, and their overallactivity on our site to this date.Also, in the event you are unable to procure compensation,or a return from the auction house directly, we would like to remind you thatyou have the option to dispute the transaction through your payment method,should you deem it necessary in this instance. If you would like any further information on how to proceedon this matter, please feel free to contact us at [redacted] or reply toa previous e-mail chain for further assistance.

Hello,Regarding the transactions and the disputes raised against you, these disputes were raised by the auction house for not completing a transaction, and not LiveAuctioneers. Once a dispute is placed on your account, we urge all bidders to contact the auction house in order to see what resolution...

is available regarding it. If you have any issues in receiving a reply, please let us know so we can help establish contact with them on your behalf. In regards to this dispute, we had recently send you a separate message asking for further information regarding the reasoning and nature behind the auction house raising a dispute against you. With that, we would be happy to review the situation and better advise you further regarding additional steps that may need to be taken. As for the marketing e-mails, would you be able to forward a copy of the type of e-mail (or e-mails) you are receiving to either [redacted] or via a reply to the message we sent to you (we will send another just in case)? This will help us to determine the type of e-mail you are receiving and how we can help to remove you from receiving any more.

Hello [redacted], Allow us to address each of the points you have mentioned:1). Regarding your dispute with [redacted] andauctioneers, as the representative from [redacted] had previouslyinformed you in the last correspondence, the removal of the dispute placed onyour account, was pending the...

verification of the chargeback status placedthrough your payment method on this one lot. You had informed them and ourselvesthat the chargeback had been removed, and they were awaiting the confirmationof this. The representatives we have spoken to at [redacted] regardingthis matter have assured us that they will be willing to help regarding anyfurther issues with this matter, and to keep you updated of the status of thatsituation and offer whatever assistance is required. For LiveAuctioneers part,we are happy to continue to assist you in maintaining contact with this auctionhouse, as we did not directly process the payment of this won lot. 2). As we have previously discussed, this auction house wascontacted so that we may assist them in the removal of the dispute on youraccount, as you suggested they required in your communication with them. Asthis auction house has not replied to our recent attempts to contact them, wehave informed them that they will not be able to access their seller accountfurther until a reply is received. We await their reply, and will monitor this situation shouldit not be received, or further action is required. 3). It appears that you may have not received our mostrecent communication, but we have reached out to [redacted] and requestedthat they provide you with the requested shipment information. Below is atranscript of that request:“Hello, We were recently contacted by one of our bidders, regardingthe following won lots: [redacted]
[redacted]
[redacted]
The bidder wishes to confirm their payment of the won lot,and receive shipment information if available, Would you be able to provide that to them at:[redacted] at your convenience?”This message was sent today, March [redacted]While we certainly do understand your desire to have theseissues resolved as soon as possible, we do want to inform you that sending alarge volume of requests regarding these issues can be unproductive as itpertains to issues which require certain time frames to properly resolve.However we are of course happy to continue to reply to yourrequests for assistance as we receive them, and ask only that our advised timeframes for further replies or actions be honored in order to insure the bestservice possible.  As always, please be sure to contact us at [redacted] should yourequire assistance.

Hello [redacted], We are sorry to hear about your experience with Diamond & Jewelry regarding not receiving the diamond you purchased.  We have reviewed all the information you have provided and have emailed the Diamond & Jewelry on your behalf.  You have also been copied on the...

email and we have provided a 48 hour response time.  We have strongly advised Diamond & Jewelry based on your findings for lot# [redacted] with GIA report# [redacted] being listed on another sale, that they refund you the full amount.  We have also added your request for a diamond free of charge of your choice for restitution.  It will be the sole discretion of the auction house if they will agree to the refund and/or your request for restitution. Based on the information you have provided LiveAuctioneers will be closely monitoring Diamond & Jewelry and VDG Jewelry listings for this type of misrepresentation.  It is against LiveAuctioneers policy to use a generic GIA Report for every item listed. This kind of listing will not be tolerated and can result in removal of the item, catalog, or account suspension. As we understand your frustration regarding your purchase with Diamond & Jewelry, any request for refunds and restitution will need to be addressed with the seller.  LiveAuctioneers is just a facilitator for the auction, any refunds is at the sole discretion of the auction house. If you need to contact the LiveAuctioneers directly it is best to email us at [redacted] and a representative will contact you with a phone call regarding your questions or concerns.  To expedite your question or concern it is advisable to provide as much detail as possible so we can review the information and follow up with you regarding your case. Below is the contact information for Diamond & Jewelry in case needed. [redacted] [redacted] Diamond & Jewelry [redacted]  [redacted]  [redacted]
[redacted]
[redacted]
[redacted] We will await on the response from the auction house and follow up with you immediately. Thank you and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved . Because:LiveAuctioneer must at least remove the remaining dispute put to my account immediately,  and reset my account to normal condition so I can participate in future acutions, and apologize and compensate for the loss and suffering I am going through here.
 
Again on #1 with [redacted], the auction was done on LiveAuctioneer platform, and LiveAuctioneer has responsibility to make sure Auction house send items according to the catalog shown in LiveAuctioneer (Not [redacted] site), and give [redacted] censure or penalty for misconduct here.   On the contrary, LiveAuctioneer allow [redacted] to put dispute on my account, which disqualify me in joining other auctions.  And further, LiveAuctioneer suspend my account, making me unable to participate in other auctions.   Even until today, the dispute is still stuck on my account, and I am unable to participate in other auctions as a result.LiveAuctioneer fail to protect the rights of bidder customers, and single-highhandedly sided with auction house who is not honest and straightforward with customers.Again I had paid the full amount for the items to [redacted] on Jan [redacted] even though the item I got had portion missing....LiveAuctioneer did not help on it after being noted on it..  I tried to take methods by myself from the credit card company help of temporarily reverse it, but later cancel the reversal, and as the credit card company indicated, the money had been in [redacted] account since Jan [redacted] and never taken out.    For [redacted] to keep my money for over 2 month, without sending the full items, yet put a totally unjustified dispute on my account, yet LiveAuctioneer did not take any actions against [redacted]'s misconduct, and disregard my rights causing my suffering here.On #2 and #3, I have no comment as I have no knowledge whether their account been locked or not, but overall did not get the support at all from LiveAuctioneer as I expected as a customer should.Again, LiveAuctioneer must at least remove the remaining dispute put to my account immediately, and reset my account to normal standing status so I can participate in future acutions. LiveAuctioneer should also apologize, and compensate for the loss and suffering I am going through here, from unabling to participate in auctions and get items desired, (I normally participate 3 or more auctions a week, and get various items I like..), to the emotional suffering from it. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]