Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and paypal reviewed the case an ruled in my favor and issued refund I accepted the refund and paypal's ruling
Regards,
*** ***
*** ***
Since are you last communications I have spoke with *** on this and they have as curiosity have given a credit memo back on the item even thou they haven't received the merchandise yetYou should receive your credit in about 5-business days back on your cardThis has
been taken care of
*** ***
*** ***
Thank you for your emailAs per our conversation yesterday on this matterWe agreed that I would cancel out the restock and you would get a credit in about 5-business daysThis was just a one time curiosity
Complaint: [redacted]
I am rejecting this response because: There is no mention about shipping costs not being refunded in the letter of order number PO2073505 Return Instructions from Sales and Service ###-###-####. What I see here, is the cost of the original product advertised was $279.99 and the sale price was $189.99. The fifteen percent was taken from the $189.99. There was no shipping cost with this. I am asking for some kind of a shipping reimbursement here. The product was shipped back better than it came and in good condition. There was no return shipping label or one offered. There has to be a happy media here. I pay for shipping and they don't?. That's not equal PR. I actually paid in the long run more than the actual price of this product. No I'm not pleased.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was told by [redacted] that I would receive a email notification the moment the item ships when I received this email notification it was the day after I talked to [redacted]. I feel like this company is pushing this item down my throat and forcing the sale on me.I refused to pay any refunded shipping costs. This company took $319.99 out of my bank account without my permission. Now because of the illegal transaction my bank account is in the negative and in addition to Revdex.com I will be filing a complaint with the local police department and contacting legal representation.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I explained to Mr. [redacted], we are under construction. The area for which the refrigerator was purchased is not ready for it. That delayed our opening of the carton. I feel that is an extenuating circimstance that the compnay should make allowances for. He is unwilling to listen to reason. The fact remains that his company leaves me with a damaged product and pocketed my $1000, How is that fair? or good business?
Their return policy is buried deep on the website. We were unaware of it until Mr. [redacted] invoked it. Very convenient for him.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have contacted on 08/28/2014 2 times talked to [redacted], then on 08/29 -2 times and then on 09/02 2 times. On 08/28 the vendor representative [redacted] informed me that she will get in touch with supplier and ask them to ship correct one on 08/29 to reach me on 09/02 or 09/03. On calling and left message to [redacted] on 09/29, she left me a message on 09/29 again saying the same thing. Aftre no one contacted back on 09/02, I initiated another call to [redacted] and left message in the morning. After not hearing anything back, I called again on 09/02 and talked to [redacted]- [redacted], he was extremely rude and no help. After 4 days I still do not have any concrete information when and if this will be resolved?
Regards,
[redacted]
Thank you for your email. I do apologize about the situation. Looks like your first conversation on this was 8/4 and you were working with [redacted] on this. He was working to get a solution for you. The best I can offer you at this point is $75 for your troubles on this. Please tell me if you would...
Thank you for your email.
I am sorry but at this point this is something [redacted] would have to handle for the warranty on the product. This was purchased back in July we do not handle warranty on the products. At this point I would contact [redacted] directly on the product and they will be able to...
Complaint: [redacted]
I am rejecting this response because:
[redacted] has handled the issue, BUT Living Direct is not assuming any of the blame, when they were notified in plenty of time from the point of receipt.
We do not consider this an [redacted] issue, but a customer service issue by Living Direct.
No responsiveness and incorrect information to the customer is unacceptable
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: waiting to see what service tech says. Spoke with [redacted] service dept - they are sending out a tech - I don't have much faith in this place but will see. More later.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:neither [redacted] at [redacted] or [redacted] at Living Direct are willing to do anything about my abnormally loud icemaker that I tried to replace with another for any cost. I called Living Direct back after speaking with [redacted] and getting no where. I've owned 5 ice machines and my friends all have them and this one is unusually loud
Regards,
[redacted]
[redacted],Thank you for your email. This item isn't made for under counter use and if it doesn't work for your needs this would be considered a buyers remorse return. This would be normal return if you take a look a the policy listed below you would be responsible to pay to ship the item back. That is...
the policy. If you wanted to get something different you would still return the product via shipping it back through fed ex or ups but you can get your full refund if you get something different. Returns / Returns & Refund Policy Returns We understand that occasionally a customer will purchase an item that does not fit their needs. We are committed to working on an individual basis with our customers to solve any issues and provide the best possible service. If you are not 100% satisfied, you may return your order to us within the first 60 days after delivery*. To make your return as easy as possible, review the following checklist for what items are required for a return. All returns must include: Product(s) Ordered in Original Condition Original Packaging All Included Accessories & Materials A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return Return and Refund Policy If you are not fully satisfied with your purchase, you may return it to us within the first 60 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via freight line carrier must be returned in the same manner. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at ###-###-####. Shipping costs are not refundable and the customer is responsible for the cost of the return shipping. Returns related to orders that included free shipping or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product. Due to seasonality and function, some of our products have unique return restrictions: Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery. Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters. For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted. Rerouting an Order Orders that have been fully processed into our warehouse or shipped may no longer be cancelled. Should you wish to return an order that has yet to arrive at the ship to location please contact our customer service department so they may request a rerouting of the package with the shipping carrier back to our warehouse. Once the order is received back into our warehouse you will be refunded 80% of the of the product cost in order to recoup shipping fees. Rerouted orders that included an original shipping cost will be refunded minus the listed shipping amount and subject to a 10% shipping recovery fee. Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####. Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund. Defective Products Unfortunately, not all products go through our warehouse, some are shipped directly from the manufacturer, and therefore it is possible a defective product could be shipped. If you receive a defective product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at ###-###-####. We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at ###-###-####.
[redacted], We spoke yesterday on this matter. I looked up your order on this and I have to say I am very confused on how you reached to the conclusion on how you would have received the internal dimensions on the unit. If you look at the attached dimensions on...
the site you would have seen the dimensions on the site on this unit. I even highlighted it in the following attachment. I apoloigze for any confusion but this would be a standard buyers remorse return. I know you had listed another unit which you wanted to purchase which we can but you would be responsible to ship the item back. We would wave the restocking fee in which you would get the full refund of the item but you would need to pay to ship the item back through a freight carrier. I apologize but this is our return policy for items that don't fit your needs. Regards,[redacted]LIVINGDIRECT | Sales and Service
Complaint: [redacted]
I am rejecting this response because: the customer service is absolutely terrible. I would rather pay the extra $ to my contractor than spend another penny with this company.
Regards,
[redacted]
[redacted],
I am sorry that your account had some fraudulent activity. At this point you would just contact your card company and they would assist with you with the charge. We do not handle charge backs on this. You are 100% not liable with any banking or credit card company and they should be...
able to assist you with this. We do not handle fraudulent transactions. that would be with your credit card company. I do apologize for any inconvenience this has has caused.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
?
[redacted],I do apologize for the frustration this may have caused. This item unfortunately doesn't ship out from us. So we do not have control on the item. The item was canceled because of the item not being in stock with the supplier. I do apologize that it took longer then expected for this but the...
item isn't in stock and nor is the supplier getting them. You were never charged on the unit so no transaction was done. Again my apologizes on this.
Complaint: [redacted]
I am rejecting this response because:
Living Direct that should assume some responsibility.
[redacted] has taken care of the product.
If Living Direct can't offer a resolution, then the negative rating should remain valid.
Regards,
[redacted]
[redacted],
This item was ordered on 7/18. Whenever you order a freight delivered item it will be listed as curbside delivery. This is listed on our website.
Freight Line
This is a Standard
Freight-Line delivery with curbside service. Freight line items will be
delivered to the front...
of your home or business. If you require inside
delivery you will need to select the premium shipping method, if
offered, during the checkout process or contact our customer service
department for assistance.) All freight line deliveries require a signature and will occur
weekdays during business hours. The freight line company will call to
schedule a delivery appointment.
Since you had no one to help you move the item to help you move this item into the location you refused the delivery. At this point the item would have to be returned back to us. We would have of needed to recoup our costs for shipping out to you because you couldn't receive delivery on the item. This goes as follows :
Rerouting an Order
Orders that have been fully processed into our warehouse or shipped
may no longer be cancelled. Should you wish to return an order that has
yet to arrive at the ship to location please contact our customer
service department so they may request a rerouting of the package with
the shipping carrier back to our warehouse. Once the order is received
back into our warehouse you will be refunded 80% of the of the product
cost in order to recoup shipping fees. Rerouted orders that included an
original shipping cost will be refunded minus the listed shipping
amount and subject to a 10% shipping recovery fee.
In your cause 20% was taken out. I apologize that there was confusion on your end on this but you would have been responsible to get the item into your locations. That's always why we have phone lines as well so you can talk to rep before purchasing.
Sincerely,
[redacted]
Complaint: ***
I am rejecting this response because: how long will it take?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and paypal reviewed the case an ruled in my favor and issued refund I accepted the refund and paypal's ruling
Regards,
*** ***
*** ***
Since are you last communications I have spoke with *** on this and they have as curiosity have given a credit memo back on the item even thou they haven't received the merchandise yetYou should receive your credit in about 5-business days back on your cardThis has
been taken care of
*** ***
*** ***
Thank you for your emailAs per our conversation yesterday on this matterWe agreed that I would cancel out the restock and you would get a credit in about 5-business daysThis was just a one time curiosity
Complaint: [redacted]
I am rejecting this response because: There is no mention about shipping costs not being refunded in the letter of order number PO2073505 Return Instructions from Sales and Service ###-###-####. What I see here, is the cost of the original product advertised was $279.99 and the sale price was $189.99. The fifteen percent was taken from the $189.99. There was no shipping cost with this. I am asking for some kind of a shipping reimbursement here. The product was shipped back better than it came and in good condition. There was no return shipping label or one offered. There has to be a happy media here. I pay for shipping and they don't?. That's not equal PR. I actually paid in the long run more than the actual price of this product. No I'm not pleased.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was told by [redacted] that I would receive a email notification the moment the item ships when I received this email notification it was the day after I talked to [redacted]. I feel like this company is pushing this item down my throat and forcing the sale on me.I refused to pay any refunded shipping costs. This company took $319.99 out of my bank account without my permission. Now because of the illegal transaction my bank account is in the negative and in addition to Revdex.com I will be filing a complaint with the local police department and contacting legal representation.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I explained to Mr. [redacted], we are under construction. The area for which the refrigerator was purchased is not ready for it. That delayed our opening of the carton. I feel that is an extenuating circimstance that the compnay should make allowances for. He is unwilling to listen to reason. The fact remains that his company leaves me with a damaged product and pocketed my $1000, How is that fair? or good business?
Their return policy is buried deep on the website. We were unaware of it until Mr. [redacted] invoked it. Very convenient for him.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have contacted on 08/28/2014 2 times talked to [redacted], then on 08/29 -2 times and then on 09/02 2 times. On 08/28 the vendor representative [redacted] informed me that she will get in touch with supplier and ask them to ship correct one on 08/29 to reach me on 09/02 or 09/03. On calling and left message to [redacted] on 09/29, she left me a message on 09/29 again saying the same thing. Aftre no one contacted back on 09/02, I initiated another call to [redacted] and left message in the morning. After not hearing anything back, I called again on 09/02 and talked to [redacted]- [redacted], he was extremely rude and no help. After 4 days I still do not have any concrete information when and if this will be resolved?
Regards,
[redacted]
Thank you for your email. I do apologize about the situation. Looks like your first conversation on this was 8/4 and you were working with [redacted] on this. He was working to get a solution for you. The best I can offer you at this point is $75 for your troubles on this. Please tell me if you would...
like this credit.
[redacted]
Thank you for your email.
I am sorry but at this point this is something [redacted] would have to handle for the warranty on the product. This was purchased back in July we do not handle warranty on the products. At this point I would contact [redacted] directly on the product and they will be able to...
assist you.
Phone: ###-###-####
Complaint: [redacted]
I am rejecting this response because:
[redacted] has handled the issue, BUT Living Direct is not assuming any of the blame, when they were notified in plenty of time from the point of receipt.
We do not consider this an [redacted] issue, but a customer service issue by Living Direct.
No responsiveness and incorrect information to the customer is unacceptable
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: waiting to see what service tech says. Spoke with [redacted] service dept - they are sending out a tech - I don't have much faith in this place but will see. More later.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:neither [redacted] at [redacted] or [redacted] at Living Direct are willing to do anything about my abnormally loud icemaker that I tried to replace with another for any cost. I called Living Direct back after speaking with [redacted] and getting no where. I've owned 5 ice machines and my friends all have them and this one is unusually loud
Regards,
[redacted]
[redacted],Thank you for your email. This item isn't made for under counter use and if it doesn't work for your needs this would be considered a buyers remorse return. This would be normal return if you take a look a the policy listed below you would be responsible to pay to ship the item back. That is...
the policy. If you wanted to get something different you would still return the product via shipping it back through fed ex or ups but you can get your full refund if you get something different. Returns / Returns & Refund Policy Returns We understand that occasionally a customer will purchase an item that does not fit their needs. We are committed to working on an individual basis with our customers to solve any issues and provide the best possible service. If you are not 100% satisfied, you may return your order to us within the first 60 days after delivery*. To make your return as easy as possible, review the following checklist for what items are required for a return. All returns must include: Product(s) Ordered in Original Condition Original Packaging All Included Accessories & Materials A Return Merchandise Authorization Number (RMA) – This will be provided to you by a customer service expert when you schedule your return Return and Refund Policy If you are not fully satisfied with your purchase, you may return it to us within the first 60 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via freight line carrier must be returned in the same manner. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at ###-###-####. Shipping costs are not refundable and the customer is responsible for the cost of the return shipping. Returns related to orders that included free shipping or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product. Due to seasonality and function, some of our products have unique return restrictions: Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery. Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters. For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted. Rerouting an Order Orders that have been fully processed into our warehouse or shipped may no longer be cancelled. Should you wish to return an order that has yet to arrive at the ship to location please contact our customer service department so they may request a rerouting of the package with the shipping carrier back to our warehouse. Once the order is received back into our warehouse you will be refunded 80% of the of the product cost in order to recoup shipping fees. Rerouted orders that included an original shipping cost will be refunded minus the listed shipping amount and subject to a 10% shipping recovery fee. Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####. Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund. Defective Products Unfortunately, not all products go through our warehouse, some are shipped directly from the manufacturer, and therefore it is possible a defective product could be shipped. If you receive a defective product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at ###-###-####. We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at ###-###-####.
[redacted], We spoke yesterday on this matter. I looked up your order on this and I have to say I am very confused on how you reached to the conclusion on how you would have received the internal dimensions on the unit. If you look at the attached dimensions on...
the site you would have seen the dimensions on the site on this unit. I even highlighted it in the following attachment. I apoloigze for any confusion but this would be a standard buyers remorse return. I know you had listed another unit which you wanted to purchase which we can but you would be responsible to ship the item back. We would wave the restocking fee in which you would get the full refund of the item but you would need to pay to ship the item back through a freight carrier. I apologize but this is our return policy for items that don't fit your needs. Regards,[redacted]LIVINGDIRECT | Sales and Service
Complaint: [redacted]
I am rejecting this response because: the customer service is absolutely terrible. I would rather pay the extra $ to my contractor than spend another penny with this company.
Regards,
[redacted]
[redacted],
I am sorry that your account had some fraudulent activity. At this point you would just contact your card company and they would assist with you with the charge. We do not handle charge backs on this. You are 100% not liable with any banking or credit card company and they should be...
able to assist you with this. We do not handle fraudulent transactions. that would be with your credit card company. I do apologize for any inconvenience this has has caused.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
?
[redacted],I do apologize for the frustration this may have caused. This item unfortunately doesn't ship out from us. So we do not have control on the item. The item was canceled because of the item not being in stock with the supplier. I do apologize that it took longer then expected for this but the...
item isn't in stock and nor is the supplier getting them. You were never charged on the unit so no transaction was done. Again my apologizes on this.
Complaint: [redacted]
I am rejecting this response because:
Living Direct that should assume some responsibility.
[redacted] has taken care of the product.
If Living Direct can't offer a resolution, then the negative rating should remain valid.
Regards,
[redacted]
[redacted],
This item was ordered on 7/18. Whenever you order a freight delivered item it will be listed as curbside delivery. This is listed on our website.
Freight Line
This is a Standard
Freight-Line delivery with curbside service. Freight line items will be
delivered to the front...
of your home or business. If you require inside
delivery you will need to select the premium shipping method, if
offered, during the checkout process or contact our customer service
department for assistance.) All freight line deliveries require a signature and will occur
weekdays during business hours. The freight line company will call to
schedule a delivery appointment.
Since you had no one to help you move the item to help you move this item into the location you refused the delivery. At this point the item would have to be returned back to us. We would have of needed to recoup our costs for shipping out to you because you couldn't receive delivery on the item. This goes as follows :
Rerouting an Order
Orders that have been fully processed into our warehouse or shipped
may no longer be cancelled. Should you wish to return an order that has
yet to arrive at the ship to location please contact our customer
service department so they may request a rerouting of the package with
the shipping carrier back to our warehouse. Once the order is received
back into our warehouse you will be refunded 80% of the of the product
cost in order to recoup shipping fees. Rerouted orders that included an
original shipping cost will be refunded minus the listed shipping
amount and subject to a 10% shipping recovery fee.
In your cause 20% was taken out. I apologize that there was confusion on your end on this but you would have been responsible to get the item into your locations. That's always why we have phone lines as well so you can talk to rep before purchasing.
Sincerely,
[redacted]