Thank you for your email. I am sorry but again if you feel if the item is defective you need to contact ** on the item. Returning the item wouldn't be option at this point.
[redacted],
I was the one you spoke with over the phone on this matter initially. You had picked up the unit from [redacted] on 7/24. In the letter you had sent to me on this matter you noticed there was damaged on the box 8/19. Almost a month later. As per our policies we have to have...
the customer inspect the unit with 48 business hours. Please read below:
Damaged Shipments
We fully insure all of our shipments and if a delivery is damaged, we
will gladly replace the product or give you a refund for the full amount
of the merchandise. Sometimes damage from shipment may not be visible,
so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####.
Once we are contacted, we will have the shipping company return to the
delivery location to pick up the damaged product. Please make sure that
the product is in its original packaging, with all manuals, parts and
accessories. Please note that the shipping companies operating on our
behalf will only make one attempt at pick-up. Thereafter, any subsequent
pick-ups may be at the expense of the customer. Once we have received
the damaged unit back at our warehouse, we will immediately ship the
replacement product or issue a full refund.
You notified us with damaged with rep on 8/19. At that point 23 days we are past any recourse to make a claim through the freight carrier. With any freight delivered item we have to have you inspect in the unit with in the time frame. Being its past 48 hours I don't have any recourse on this. I do apologize but too much time has past on this order for a replacement.
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have bought from this company for every house I've built. This is the first time I've had an issue. The ice maker is not what I wanted. I can't get another unit from [redacted] because apparently this is the best one they make. I specifically asked your company if this ice maker was loud and you told me no. You can't go back to the original purchase date when Ive been complaining about it the entire time. You all had no problem selling me a 5 year warranty which does me no good when the unit itself is terrible. My husband owns a large business and he demands that his staff treat the customer with respect. [redacted] is rude and has been the entire time. Everyone else at this company has been as nice as can be, and I do not think he is a good representative of what a great employee should be. I hope that someone other than him is addressing this issue also.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Your policy does not mention anything about the 15% restocking fee for any cause, including Buyer's Remorse. In fact; there is no mention of Buyer's Remorse in your policy. Your policy states if "not 100% happy with the purchase."
I have purchased the smaller version of the cooler from you on 6/13 or so. I have not need to buy another item from your company at this time; especially if it caries an unwritten 15% restocking fee policy.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I understand and read the return policy before placing my order. I entered into a contract with you based on your advertisement and description of the product. You did not fulfill your part of the contract. I have recently learned that your company has known about your misleading advertisement for at least a year prior to my order, yet you continue to choose to use misleading and not wholly truthful descriptions. This is not buyer's remorse. Your company chose to sell this product through false advertising. I did not purchase my order through [redacted], but I enclose these [redacted] reviews as just two examples of numerous complaints I have found since delivery of my order, to show you have known about this issue for at least a year. And you have chosen not to revise your advertising. Had I found your item through [redacted], I would have been able to read a variety of reviews, instead of the skewed positive ones on your website. Following delivery of my order, I found one negative review on your site, dated after I placed my order, mentioning the problem with the shelves not sliding out. You have since removed this negative review and post only positive ones. A search this week yielded no mention of the limited movement of the shelves on your sites. This is a deliberate omission on your part.
I must congratulate you on your excellent IT people and lawyers. Your company has completely mastered the art of skewing all search engines to bury anything negative about your company. And you certainly know how to stay just within the law and stick your customers with products that do not function as promised.
Regards,
[redacted]
Being that I am the retailer I wouldn't replace the unit. Any future issues are going to be handle through [redacted]. Not through me. There is nothing wrong with the machine.
Complaint: [redacted]
I am rejecting this response because: This is not buyer's remorse as I feel no guilt over the purchase or price. However, buyer's remorse does seem to be something your company uses often as a means of dismissing a dispute. Your company misrepresented the function of this unit. The shelves do not slide out. They do not provide convenient access. Your product description was not wholly truthful. Your product description continues to be misleading even after complaints. After my initial email complaint, your website blocked my IP address preventing further communication. My phone call request to speak with a supervisor was refused. This is not a matter of the product not meeting my needs. It is a matter of the product not functioning as you promised. The product does not function as per the manufacturer and seller's product description, which in this case M/S are under same parent company. Following my initial complaint, I noticed the same complaint in a review on one of your websites from someone who purchased the same item after I did. That review has since been removed from your website. However, numerous negative reviews about the disfunction of this item remain on other websites. Had your company fairly posted all reviews at the time of my purchase, instead of allowing the posting of only positive reviews, I would not have selected this item. Your product description is deliberately vague. Below are excerpts from two other customers. I believe you know, and have known for some time, that this is a problem. Yet you continue to mislead your customers.
Though it
looks good, the drawers that are represented to pull out, hardly pull out at
all. Functionality is poor. I contacted the seller and he said. "We
represent that the drawers pull out, but we didn't say how far". Buyer
beware!!!! I built cabinetry to fit this and now I'm stuck with it. This is the
risk of buying something on the internet.
We are very disappointed in this wine cooler
received yesterday. With the shelf coming out a third of the way you can not
tell "see" the label of the wine you seek without limiting the
storage capacity, and pulling out everyone until you do.
The customer service spin of how it is more safe
is ridiculous. We had a GE for over 10 years and the shelves pulled 3/4 of the
way out. Never had any incidents. Based upon what I was told it appears
customer service has had more than a few conversations about this subject.
well.
Regards,
[redacted]
Thank you for your email. I am sorry that this had happened but when it comes to deliveries you have have to inspect the product within 48 hours of delivery. Anything past this we can not do anything due to the fact that we can not make a claim through the freight carrier. What I would suggest doing...
is contact the manufacture to see if they can fix the unit's control board. You would have had to sign for inspecting the unit as well. This is all listed on confirmation emails as well as the website. Please read this below. Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at [redacted]. Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund. At this point you need to contact Haier to see if they can fix the control board. [redacted]
Thank you for your email. With any of these items on our website we have a return policy on the items for buyers remorse. Please read this below:
Returns
We understand that occasionally a customer will purchase an item
that does not fit their needs. We are committed to working on an...
individual basis with our customers to solve any issues and provide the
best possible service. If you are not 100% satisfied, you may return
your order to us within the first 60 days after delivery*.
To make your return as easy as possible, review the following checklist for what items are required for a return.
All returns must include:
Product(s) Ordered in Original Condition
Original Packaging
All Included Accessories & Materials
A Return Merchandise Authorization Number (RMA) – This will
be provided to you by a customer service expert when you schedule your
return
Return and Refund Policy
If you are not fully satisfied with your purchase, you may return it
to us within the first 60 days after delivery. All we ask is that the
order be returned to us in its original packaging and condition with
all included accessories and materials. Items shipped out via freight
line carrier must be returned in the same manner. To obtain a return
merchandise authorization number (RMA), please contact one of our
customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at
###-###-####.
Shipping costs are not refundable and the customer is responsible for the cost of the return shipping.
Returns related to orders that included free shipping or a shipping
charge less than $10.00 will be refunded 85% of the product cost in
order to cover original shipping fees. All returns will be inspected
and we reserve the right to adjust the refund on the return depending
upon the condition of the returned product.
Due to seasonality and function, some of our products have unique return restrictions:
Portable air conditioners, portable air coolers, and
heaters are only eligible for return within the first 15 days
after delivery. Only new, unopened water heaters are eligible for return.
Customers will receive a 75% refund, minus shipping costs, for
all returned water heaters. For safety reasons, all gasoline and oil must be removed
prior to returning any fuel powered products. If gasoline or oil
is not removed, your return may not be accepted.
Rerouting an Order
Orders that have been fully processed into our warehouse or shipped
may no longer be cancelled. Should you wish to return an order that has
yet to arrive at the ship to location please contact our customer
service department so they may request a rerouting of the package with
the shipping carrier back to our warehouse. Once the order is received
back into our warehouse you will be refunded 80% of the of the product
cost in order to recoup shipping fees. Rerouted orders that included an
original shipping cost will be refunded minus the listed shipping
amount and subject to a 10% shipping recovery fee.
Damaged Shipments
We fully insure all of our shipments and if a delivery is damaged, we
will gladly replace the product or give you a refund for the full amount
of the merchandise. Sometimes damage from shipment may not be visible,
so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####.
Once we are contacted, we will have the shipping company return to the
delivery location to pick up the damaged product. Please make sure that
the product is in its original packaging, with all manuals, parts and
accessories. Please note that the shipping companies operating on our
behalf will only make one attempt at pick-up. Thereafter, any subsequent
pick-ups may be at the expense of the customer. Once we have received
the damaged unit back at our warehouse, we will immediately ship the
replacement product or issue a full refund.
Defective Products
Unfortunately, not all products go through our warehouse, some are
shipped directly from the manufacturer, and therefore it is possible a
defective product could be shipped. If you receive a defective product,
you will need to contact the manufacturer. All warranty service for
customers is provided by the manufacturer of the product purchased.
Please check your owner's manual for the customer service number of the
manufacturer of the product you purchased. If you cannot locate the
number, please call us at ###-###-####.
We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased.
Please check your owner's manual for the customer service number of the
manufacturer of the product you purchased. If you cannot locate the
number, please call us at ###-###-####.
As it sates for the return you would be responsible for shipping on the item and a 15% fee would be applied because we would have to get our initial shipping costs back. Keep in mind that is only a fraction of the shipping. Not the total cost. I understand this was a gift and did not meet the expectations. We just do not have free returns on these items. I understand you may not like the return policy but that is what is in place.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
Thank you for your email. I am sorry but at this point that is the return policy on the item. As for the 60 days you have that amount time if you are not happy with the unit but you would have to pay to ship it back and you only get 85% back. I apologize you do not like are policy but is our policy on the product.
[redacted],
I do apologize that this took as long as it did. With credit memo's from other vendors it can be sometimes a lengthy process. I can tell you the credit memo was received and was credited back on 9/9/2014 along with the extended warranty. That will go back on the AMEX ending in [redacted] in...
about 5-7 business. I am sorry it took as long as it did but the credit memo was applied to this order. You are all taken care of with the situation and I appreciate your patience. Have a good day.
[redacted]
Thank you for your email. With this order you purchased three of them. I am sorry that it doesn't work to your needs but this particular item we have sold for many years and customers has been happy with the way the shelving is. In this case you do have the option to return it but you be responsible...
to ship this item out. I am sorry it doesn't fit your needs but this does qualify for your buyers remorse return.
Complaint: [redacted]
I am rejecting this response because:
(email from Complainant to Dispute Resolution Specialist)
Hi [redacted]...
Sadly I have bugged [redacted] for his report every day since we talked last Friday with no luck... Very annoying since he told me he's send it to me by Monday...
Here is the last email I got from **... Two things I may have told you [1] Remember that it's only 5 months old and [2] I ran a small underwear load twice with the same result... 8 hours with the waist bands still damp...
Thank you for your concern and effort to help and let me know if I can off er any other info...
[redacted]
Thank you for contacting us at ** Electronics regarding your ** product. We sincerely regret that you have experienced difficulties with your ** combo unit.
All electronic equipment requires maintenance from time to time despite the most exacting quality control standards at the factory. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of failures in the early life of the unit.
I do apologize but the technician has contacted our technical support engineers and they have determined that the unit is functioning as designed. Therefore, we would not be able to issue a replacement for the unit.
Thanks,
** Care
[redacted]
P.O. Box [redacted]
Ph: ###-###-#### l [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],
Thank you for your response from Revdex.com. You purchased this online back in May of 2014. At this point any correspondence if you feel as if the item is defective would be through the manufacture who is **. It looks like they did send someone out there and it working fine you just don't...
like the way the unit. At this point we wouldn't be able to take this unit back to due the time frame. If you unsatisfied with the product I would suggest selling this locally through ebay or craigslist and I am sure someone could take it off their hands. Any of these units when it comes to combo's are going to be the same way. There is no heating element on these items and they will come out a little damp. I apologize you don't like the product but it is working correctly.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
LIVINGDIRECT | Sales and
Service
Thank you for your email. I am sorry but again if you feel if the item is defective you need to contact ** on the item. Returning the item wouldn't be option at this point.
Thank you for your response on this. As soon as I have response for you we will follow up but I do not have any other answers at this time.
[redacted]
[redacted],
I was the one you spoke with over the phone on this matter initially. You had picked up the unit from [redacted] on 7/24. In the letter you had sent to me on this matter you noticed there was damaged on the box 8/19. Almost a month later. As per our policies we have to have...
the customer inspect the unit with 48 business hours. Please read below:
Damaged Shipments
We fully insure all of our shipments and if a delivery is damaged, we
will gladly replace the product or give you a refund for the full amount
of the merchandise. Sometimes damage from shipment may not be visible,
so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####.
Once we are contacted, we will have the shipping company return to the
delivery location to pick up the damaged product. Please make sure that
the product is in its original packaging, with all manuals, parts and
accessories. Please note that the shipping companies operating on our
behalf will only make one attempt at pick-up. Thereafter, any subsequent
pick-ups may be at the expense of the customer. Once we have received
the damaged unit back at our warehouse, we will immediately ship the
replacement product or issue a full refund.
You notified us with damaged with rep on 8/19. At that point 23 days we are past any recourse to make a claim through the freight carrier. With any freight delivered item we have to have you inspect in the unit with in the time frame. Being its past 48 hours I don't have any recourse on this. I do apologize but too much time has past on this order for a replacement.
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have bought from this company for every house I've built. This is the first time I've had an issue. The ice maker is not what I wanted. I can't get another unit from [redacted] because apparently this is the best one they make. I specifically asked your company if this ice maker was loud and you told me no. You can't go back to the original purchase date when Ive been complaining about it the entire time. You all had no problem selling me a 5 year warranty which does me no good when the unit itself is terrible. My husband owns a large business and he demands that his staff treat the customer with respect. [redacted] is rude and has been the entire time. Everyone else at this company has been as nice as can be, and I do not think he is a good representative of what a great employee should be. I hope that someone other than him is addressing this issue also.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Your policy does not mention anything about the 15% restocking fee for any cause, including Buyer's Remorse. In fact; there is no mention of Buyer's Remorse in your policy. Your policy states if "not 100% happy with the purchase."
I have purchased the smaller version of the cooler from you on 6/13 or so. I have not need to buy another item from your company at this time; especially if it caries an unwritten 15% restocking fee policy.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I understand and read the return policy before placing my order. I entered into a contract with you based on your advertisement and description of the product. You did not fulfill your part of the contract. I have recently learned that your company has known about your misleading advertisement for at least a year prior to my order, yet you continue to choose to use misleading and not wholly truthful descriptions. This is not buyer's remorse. Your company chose to sell this product through false advertising. I did not purchase my order through [redacted], but I enclose these [redacted] reviews as just two examples of numerous complaints I have found since delivery of my order, to show you have known about this issue for at least a year. And you have chosen not to revise your advertising. Had I found your item through [redacted], I would have been able to read a variety of reviews, instead of the skewed positive ones on your website. Following delivery of my order, I found one negative review on your site, dated after I placed my order, mentioning the problem with the shelves not sliding out. You have since removed this negative review and post only positive ones. A search this week yielded no mention of the limited movement of the shelves on your sites. This is a deliberate omission on your part.
I must congratulate you on your excellent IT people and lawyers. Your company has completely mastered the art of skewing all search engines to bury anything negative about your company. And you certainly know how to stay just within the law and stick your customers with products that do not function as promised.
Regards,
[redacted]
Being that I am the retailer I wouldn't replace the unit. Any future issues are going to be handle through [redacted]. Not through me. There is nothing wrong with the machine.
I am sorry but my statement of this item being shipped back will still stand.
Complaint: [redacted]
I am rejecting this response because: This is not buyer's remorse as I feel no guilt over the purchase or price. However, buyer's remorse does seem to be something your company uses often as a means of dismissing a dispute. Your company misrepresented the function of this unit. The shelves do not slide out. They do not provide convenient access. Your product description was not wholly truthful. Your product description continues to be misleading even after complaints. After my initial email complaint, your website blocked my IP address preventing further communication. My phone call request to speak with a supervisor was refused. This is not a matter of the product not meeting my needs. It is a matter of the product not functioning as you promised. The product does not function as per the manufacturer and seller's product description, which in this case M/S are under same parent company. Following my initial complaint, I noticed the same complaint in a review on one of your websites from someone who purchased the same item after I did. That review has since been removed from your website. However, numerous negative reviews about the disfunction of this item remain on other websites. Had your company fairly posted all reviews at the time of my purchase, instead of allowing the posting of only positive reviews, I would not have selected this item. Your product description is deliberately vague. Below are excerpts from two other customers. I believe you know, and have known for some time, that this is a problem. Yet you continue to mislead your customers.
Though it
looks good, the drawers that are represented to pull out, hardly pull out at
all. Functionality is poor. I contacted the seller and he said. "We
represent that the drawers pull out, but we didn't say how far". Buyer
beware!!!! I built cabinetry to fit this and now I'm stuck with it. This is the
risk of buying something on the internet.
We are very disappointed in this wine cooler
received yesterday. With the shelf coming out a third of the way you can not
tell "see" the label of the wine you seek without limiting the
storage capacity, and pulling out everyone until you do.
The customer service spin of how it is more safe
is ridiculous. We had a GE for over 10 years and the shelves pulled 3/4 of the
way out. Never had any incidents. Based upon what I was told it appears
customer service has had more than a few conversations about this subject.
well.
Regards,
[redacted]
Thank you for your email. I am sorry that this had happened but when it comes to deliveries you have have to inspect the product within 48 hours of delivery. Anything past this we can not do anything due to the fact that we can not make a claim through the freight carrier. What I would suggest doing...
is contact the manufacture to see if they can fix the unit's control board. You would have had to sign for inspecting the unit as well. This is all listed on confirmation emails as well as the website. Please read this below. Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at [redacted]. Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund. At this point you need to contact Haier to see if they can fix the control board. [redacted]
Thank you for your email. With any of these items on our website we have a return policy on the items for buyers remorse. Please read this below:
Returns
We understand that occasionally a customer will purchase an item
that does not fit their needs. We are committed to working on an...
individual basis with our customers to solve any issues and provide the
best possible service. If you are not 100% satisfied, you may return
your order to us within the first 60 days after delivery*.
To make your return as easy as possible, review the following checklist for what items are required for a return.
All returns must include:
Product(s) Ordered in Original Condition
Original Packaging
All Included Accessories & Materials
A Return Merchandise Authorization Number (RMA) – This will
be provided to you by a customer service expert when you schedule your
return
Return and Refund Policy
If you are not fully satisfied with your purchase, you may return it
to us within the first 60 days after delivery. All we ask is that the
order be returned to us in its original packaging and condition with
all included accessories and materials. Items shipped out via freight
line carrier must be returned in the same manner. To obtain a return
merchandise authorization number (RMA), please contact one of our
customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at
###-###-####.
Shipping costs are not refundable and the customer is responsible for the cost of the return shipping.
Returns related to orders that included free shipping or a shipping
charge less than $10.00 will be refunded 85% of the product cost in
order to cover original shipping fees. All returns will be inspected
and we reserve the right to adjust the refund on the return depending
upon the condition of the returned product.
Due to seasonality and function, some of our products have unique return restrictions:
Portable air conditioners, portable air coolers, and
heaters are only eligible for return within the first 15 days
after delivery. Only new, unopened water heaters are eligible for return.
Customers will receive a 75% refund, minus shipping costs, for
all returned water heaters. For safety reasons, all gasoline and oil must be removed
prior to returning any fuel powered products. If gasoline or oil
is not removed, your return may not be accepted.
Rerouting an Order
Orders that have been fully processed into our warehouse or shipped
may no longer be cancelled. Should you wish to return an order that has
yet to arrive at the ship to location please contact our customer
service department so they may request a rerouting of the package with
the shipping carrier back to our warehouse. Once the order is received
back into our warehouse you will be refunded 80% of the of the product
cost in order to recoup shipping fees. Rerouted orders that included an
original shipping cost will be refunded minus the listed shipping
amount and subject to a 10% shipping recovery fee.
Damaged Shipments
We fully insure all of our shipments and if a delivery is damaged, we
will gladly replace the product or give you a refund for the full amount
of the merchandise. Sometimes damage from shipment may not be visible,
so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at ###-###-####.
Once we are contacted, we will have the shipping company return to the
delivery location to pick up the damaged product. Please make sure that
the product is in its original packaging, with all manuals, parts and
accessories. Please note that the shipping companies operating on our
behalf will only make one attempt at pick-up. Thereafter, any subsequent
pick-ups may be at the expense of the customer. Once we have received
the damaged unit back at our warehouse, we will immediately ship the
replacement product or issue a full refund.
Defective Products
Unfortunately, not all products go through our warehouse, some are
shipped directly from the manufacturer, and therefore it is possible a
defective product could be shipped. If you receive a defective product,
you will need to contact the manufacturer. All warranty service for
customers is provided by the manufacturer of the product purchased.
Please check your owner's manual for the customer service number of the
manufacturer of the product you purchased. If you cannot locate the
number, please call us at ###-###-####.
We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased.
Please check your owner's manual for the customer service number of the
manufacturer of the product you purchased. If you cannot locate the
number, please call us at ###-###-####.
As it sates for the return you would be responsible for shipping on the item and a 15% fee would be applied because we would have to get our initial shipping costs back. Keep in mind that is only a fraction of the shipping. Not the total cost. I understand this was a gift and did not meet the expectations. We just do not have free returns on these items. I understand you may not like the return policy but that is what is in place.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
Thank you for your email. I am sorry but at this point that is the return policy on the item. As for the 60 days you have that amount time if you are not happy with the unit but you would have to pay to ship it back and you only get 85% back. I apologize you do not like are policy but is our policy on the product.
[redacted],
I do apologize that this took as long as it did. With credit memo's from other vendors it can be sometimes a lengthy process. I can tell you the credit memo was received and was credited back on 9/9/2014 along with the extended warranty. That will go back on the AMEX ending in [redacted] in...
about 5-7 business. I am sorry it took as long as it did but the credit memo was applied to this order. You are all taken care of with the situation and I appreciate your patience. Have a good day.
[redacted]
Thank you for your email. With this order you purchased three of them. I am sorry that it doesn't work to your needs but this particular item we have sold for many years and customers has been happy with the way the shelving is. In this case you do have the option to return it but you be responsible...
to ship this item out. I am sorry it doesn't fit your needs but this does qualify for your buyers remorse return.
Complaint: [redacted]
I am rejecting this response because:
(email from Complainant to Dispute Resolution Specialist)
Hi [redacted]...
Sadly I have bugged [redacted] for his report every day since we talked last Friday with no luck... Very annoying since he told me he's send it to me by Monday...
Here is the last email I got from **... Two things I may have told you [1] Remember that it's only 5 months old and [2] I ran a small underwear load twice with the same result... 8 hours with the waist bands still damp...
Thank you for your concern and effort to help and let me know if I can off er any other info...
[redacted]
Thank you for contacting us at ** Electronics regarding your ** product. We sincerely regret that you have experienced difficulties with your ** combo unit.
All electronic equipment requires maintenance from time to time despite the most exacting quality control standards at the factory. While we constantly strive for better ways of keeping maintenance to a minimum, occasional failures can occur. The manufacturer’s limited warranty is designed to take care of failures in the early life of the unit.
I do apologize but the technician has contacted our technical support engineers and they have determined that the unit is functioning as designed. Therefore, we would not be able to issue a replacement for the unit.
Thanks,
** Care
[redacted]
P.O. Box [redacted]
Ph: ###-###-#### l [redacted]
Regards,
[redacted]
We should be hearing something by the end of business today or tomorrow.
After further review a full credit was already issued for this account. This was done on 1/2/15. If further assistance is needed please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],
Thank you for your response from Revdex.com. You purchased this online back in May of 2014. At this point any correspondence if you feel as if the item is defective would be through the manufacture who is **. It looks like they did send someone out there and it working fine you just don't...
like the way the unit. At this point we wouldn't be able to take this unit back to due the time frame. If you unsatisfied with the product I would suggest selling this locally through ebay or craigslist and I am sure someone could take it off their hands. Any of these units when it comes to combo's are going to be the same way. There is no heating element on these items and they will come out a little damp. I apologize you don't like the product but it is working correctly.
Regards,
[redacted]
Customer Service
Supervisor
[redacted]
ex [redacted]
LIVINGDIRECT | Sales and
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