LivingSocial

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: I've refunded your...

voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@Livingsocial.com.Regarding your complaint for your Instacart voucher. We're sorry...

to hear that you were unable to use the paid value of your voucher directly to the merchant for the reason that the redemption code is not working. We appreciate the effort that you took when you tried to get in touch with the merchant and we apologize that this concern was not resolved. This is not the kind of experience we want you to get at any deal from LivingSocial.We have issued $12.00 Deal bucks credit on your account and this will be available immediately and non expiring. Any credit you have will automatically apply to your next purchase.If you sign into your account at www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.Please reply to the email we sent you awhile ago from [redacted]@Livingsocial.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I want My Money Paid Fully Refunded.  Living Social Cannot Get in Touch with this Non-existent Business either.  Proves My Complaint.  Refund My Money Now Please.
Sincerely, [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern with your voucher for [redacted] Meadery, that was not the experience we were expecting you to have. We are sorry to...

hear that you were unable to use the voucher before it expires due to the availability of the dates. We can convert this voucher to a $20 LivingSocial credit equivalent to the amount that was debited from your credit card account . This deal bucks is non-expiring and it will be automatically applied on your next LivingSocial purchase.With regards to your concern with your account being deactivated. On October 18, 2017 we received an email with a request of account deactivation, we apologize that we were not able to confirm that request has been processed. We can re-activate your account for you to maximize the credit that we will issue. Kindly provide the following information:* Last four digits of the card on file* Billing address associated with the cardYou can reply to the email we sent a moment ago from [redacted]@livingsocial.com.Thank you for understanding.[redacted]SupervisorLivingSocial Customer Support

Complaint: [redacted]
 
I am rejecting this response because:I think that I should get a cash refundas they sold me a defective voucher that would not work.  Also no explanation why it did not work
Sincerely,
[redacted]

Hi [redacted]
Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.We are sorry that we were not able to immediately get back to you regarding...

your complaint on your voucher for [redacted] Spa. We appreciate you bringing this matter to our attention and we know this is not the kind of service you expected from LivingSocial. We thoroughly checked all our resources and I'm sorry we were unable to find any history of you contacting us regarding this voucher. We apologize if this has caused you trouble and inconvenience.Regarding your refund request, we are sorry that you were not able to get in touch with the merchant to redeem this deal. We reviewed your order, and we would like to offer the opportunity to take advantage of Trade In. We can exchange your voucher for an equal value of LivingSocial deal bucks credit. The deal bucks you will receive from this Trade In are eligible toward the purchase of any local deal on LivingSocialHere’s how it works:1. Reply to this message to confirm that you want to exchange your [redacted] Spa voucher for Deal Bucks.2. Once we enable Trade In, You'll receive a confirmation email when Trade In starts.3. If you don’t use your Deal Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Deal Bucks you received will expire.4. However, we can enable the Trade In again.Please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern about the invitation email for [redacted] deal, we apologize for any trouble that you’ve gone through....

Upon checking your LivingSocial account associated to this email address [redacted]@yahoo.com, we were not able to locate the voucher with [redacted] We reviewed your last contact with LivingSocial Customer Support and we found out that the deal was purchased on the merchant’s website. Please be informed that promo codes are only applicable on LivingSocial website. You can refer to our FAQ’s at https://www.livingsocial.com/faq for future purchases.For your refund request for the 20% discount on the deal that you purchased, we apologize since we are not able to issue any refund on transaction that was not made through LivingSocial, however we value you choosing LivingSocial to save, and we have issued $10.00 deal bucks credit for the inconvenience. This credit will be automatically applied on your next LivingSocial purchase. Please be informed that you have 180 days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding.[redacted]MangerLivingSocial Customer Support

Complaint: [redacted]
I am rejecting this response because: Livingsocial sent me an email advising that my husband contact their general support number. We have already done this multiple times and receive no help. We are unwilling to call their general number to be on the phone for an hour for a fourth time. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the promo was accepted on the same product on the same day but due to system error that purchase was cancelled. When I re-ordered the item, the promo code was not honored. Living Social is not being truthful by stating they cannot issue a credit back to my credit card. Living Social is unwilling to credit the $38 (of the total $200 spent) and that is unacceptable. I have no interest in a site credit as I will never purchase from living social again. My next step will be to file a UDAAP complaint. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: Please confirm the exact amount...

that is missing from your cash back and I will process it.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hi  [redacted] Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We  have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern for your [redacted]...

voucher, we’re sorry to hear that 25% discount did not apply on the other vouchers. Please be advised that the promo code has specific details. For the SAVE25 customers may redeem and use the code up to 5 (separate) purchases. Savings will apply to one (1) item in your cart at a time. For your refund request, we are unable to process the refund for $32.25 back to your original form of payment, however we can issue this amount in deal bucks credit to your account. This credit will be available immediately and will expire 180 days after being issued.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comRegards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.We apologize to hear your disappointing experience for...

LivingSocial. We have unsubscribed this email address. You will stop receiving LivingSocial promotional emails within 72 hours.Please keep in mind you will continue to receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive emails if you re-subscribe or sign up to receive email relating to a new LivingSocial product or service.For future reference, you can always update your preferences by visiting www.livingsocial.com/subscription_center. Once there, check or uncheck the categories of emails you'd like to receive and then select "Save" at the bottom.Please reply to the email we sent a moment ago from [redacted]@livingsocial.com for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint about your Getaways deal, Greece Vacation with Hotel and Air from Gate 1 Travel - Athens, Santorini, our...

system prevented the order from processing because some information from this order matched a purchase in a different account under the name [redacted]. We do apologize that you did not receive any response from us, this is not the service experience we want you to have. We did try to contact you to resolve your concern however we had a system maintenance and encountered an issue where our customers are not receiving emails. Unfortunately, you were one of our valued customers who were affected but nothing to worry this issue has been resolved.With regards to your request, we are eased to know that you were able to find a work around for a deal for your wife. For all the trouble and inconvenience, we have issued $50.00 deal bucks credit to your LivingSocial account as a compensation, you can use this deal bucks within 180 days and will automatically applied to you next purchase.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding. Regards, [redacted]ManagerLivingSocial Customer [redacted]

Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Benjamin in ticket #71952466.In ticket #71952466, it was stated:"Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.If you have any additional questions, please reply to me here.Thank you for your understanding.Regards,Benjamin MManagerLivingSocial Customer Support"Regarding your rejection: Sorry for the trouble you’ve had with these Vouchers. For situations like this, we can only offer a credit in Deal Bucks to help make up for any trouble. Fortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it.To make this right, we’re issuing you $86.00 in Deal Bucks for the remaining four vouchers in question. This credit is available for you to use immediately and will expire in 180 days.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thank you for your understanding.Regards,Karman KSupervisorManagerLivingSocial Customer Support

Complaint: [redacted]
I am rejecting this response because: living social honored the coupon code on my original order that appeared to not go through due to the system error they were experiencing and admitted to. When I replaced the order they refused to honor the code. I do not want a living social site credit as I will not be ordering from them again. I want my credit card credited the $38 that I was over charged. 
Sincerely,
[redacted]

You can close the complaint. I'm unhappy with the outcome, but I don't think there is anything more that can be done.

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.We apologize for all the back and forth and we didn't mean this to cause you more inconvenience.Regarding your concern about the invitation email for [redacted] deal, we didn’t mean to cause confusion. The link leads you to the website of the merchant to give you more information regarding to this deal, and for you to investigate further before purchasing. Please be advised that we can only give refund to you purchase from LivingSocial, however we have issued $10.00 deal bucks credit for all the trouble and inconvenience. This credit will be automatically applied on your next LivingSocial purchase. Please be informed that you have 180 days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding.[redacted]MangerLivingSocial Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding to your [redacted] Museum L.A. LIVE voucher. We...

apologize that you were not able to redeem the voucher due to the account being deactivated during our investigation. We’ve gone ahead and extended the validity of this voucher until March 8, 2018. We have reactivated your LivingSocial account and you can now print your voucher without any trouble. Please visit www.livingsocial.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.Regarding your complaint with the [redacted] Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android device. We’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:1. Head to My Vouchers on the mobile app or [website](http://www.groupon.com/mygroupons). 2. Select your deal3. Select Trade In Now4. Follow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!Please take note of the following:* You can start or restart the Trade In process up until 14 days after this voucher expires or until 06/03/2018.* If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.With regards to your complaint about your voucher for [redacted] Dinner, it is not our intention for you to have difficulties...

contacting the merchant. We apologize for all the inconvenience and we didn’t mean to trouble you about this concern.Upon making a review on your accpunt and contacts, we are unable to see any purchase or transaction for a [redacted] Dinner. For us to best assist you with your concern, kindly verify if your have other email address that you think that was used with LivingSocial or if this voucher was given as a gift.We would be glad to hear from you for a continuous assistance, you can reply to this email.Thank you for understanding.[redacted]ManagerLivingSocial Customer Support