LivingSocial

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I called [redacted] , they said they always charge this one-time service fee If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged The English language should be exact and Livingsocial and [redacted] doesn't seem to think this way Furthermore, I live in a county that is listed as being in their service area And, the [redacted] simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas Thus, this is an unacceptable business practice Regards, [redacted] ***

On November 17, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] LivingSocial received the complaint on November 17, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to process a refund for an expired voucherLivingSocial apologizes for the experience that Mr [redacted] had with this dealWe are unable to process a credit card or paypal refund for this voucher as it is outside of the seven day refund policyHowever, if Mr [redacted] has any emails or documentation showing he contacted the merchant, we will be able to issue a refundIf the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Mr [redacted] is interested in sending documents, he can send it to [redacted] In this email he will need to include the numbers [redacted] in the subject lineOnce we receive that documentation, we will be happy to issue a refund.We hope this resolves Mr [redacted] 's issue.Best regards,Lillian B [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:it is a clear bait and switch Regards, [redacted]

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 9, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like to be refunded for his purchase to [redacted] since the merchant is out of business and is unable to honor the paid value of his expired voucher LivingSocial apologizes for the inconvenience ** [redacted] experienced when he tried to redeem his voucherSince the voucher expired on October 28, 2011, Deal Bucks have been credited to ** [redacted] ’s LivingSocial accountThis credit is equal to the amount paid for the dealWe’re unable to issue a credit card refund at this timeLivingSocial’s refund policy allows our consumer’s to request a full credit card refund any unredeemed voucher if the merchant goes out of business before the promotional period endsAfter a voucher expires, purchasers may only qualify for a Deal Buck refund We hope that this resolves ** [redacted] ’s issue Best regards, ***

My current experience with Living Social has been a nightmareI signed my contract on Sept 22, 2015, as of today (October 23, 2015), my deal is not liveThe Sale Rep was let go, along with many other employees, which is the reasoning I have been given for the delayThe Production Manager, Abigail P [redacted] *continually ignors my requests for a call back, Her boss Tess will not return my callsIt took a week for the Merchant Center to take me seriously, however, although they have "reached out to the Production Team" there has been no response stillI keep getting promises but no resultsAre they trying to avoid me, hoping I'll go away?

On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number LivingSocial received the complaint on November 6, [redacted] *** sent a complaint via the Revdex.com regarding LivingSocial because he was having trouble contacting a merchant associated with one of his vouchers [redacted] is requesting that his Deal Bucks credit be refunded to his credit card due to the merchant not honoring the vouchers [redacted] is also requesting to have his account closed and all of his contact information to be deleted from our databases LivingSocial apologizes for the trouble [redacted] has experienced with contacting the merchant associated with his voucher We have reviewed [redacted] ***’s request and found that our Customer Service team has honored [redacted] ***’s request to remove his Deal Bucks credit from his account and process a full credit card refund for the remaining balanceA total of $ has been refunded to [redacted] ***’s credit card per his request We have also permanently deleted [redacted] ***’s account per his requestSince there were two vouchers located on his account, we have emailed those to the email address associated with his LivingSocial accountSince [redacted] ***’s account has been completely deleted from our systems, his past purchase history has been removed and is no longer be accessible by [redacted] or LivingSocial We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our February response on February 18, ** [redacted] rejected LivingSocial’s response via the Revdex.com because he feels that LivingSocial is holding his money hostage LivingSocial apologizes for the inconvenience ** [redacted] has experienced thus far** [redacted] ’s voucher has been expired for monthsLivingSocial will always honor a refund request for any unredeemed voucher if the merchant goes out of business before the promotional period endsAfter that purchasers are only eligible for a Deal Buck refund, equal to the amount paid for the voucherSince ** [redacted] ’s voucher expired on October 28, 2011, and he didn’t contact us until January 11, 2012, only Deal Bucks may be offered at this timeWe’ve credited an additional Deal Bucks for the inconvenience We hope that this resolves ** [redacted] ’s issue Best regards, ***

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding to your [redacted] Museum L.ALIVE voucherWe apologize that you were not able to redeem the voucher due to the account being deactivated during our investigationWe’ve gone ahead and extended the validity of this voucher until March 8, We have reactivated your LivingSocial account and you can now print your voucher without any troublePlease visit www.livingsocial.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.Regarding your complaint with the [redacted] Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android deviceWe’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:Head to My Vouchers on the mobile app or [website](http://www.groupon.com/mygroupons)Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!Please take note of the following: [redacted] You can start or restart the Trade In process up until days after this voucher expires or until 06/03/[redacted] If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

On February 10, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] * [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he never received the Solar Walk Way Lights he ordered on October 28, 2013, and would like to be refunded LivingSocial apologizes for the inconvenience ** [redacted] experienced thus farOur records show that on January 28, 2014, ** [redacted] was issued a full refund back to the card originally used for this purchaseIf **[redacted] has anymore concerns about this issue we can have an [redacted] Consumer Service Representative reach out to him directly We hope that this resolves ** [redacted] ’s issue Best regards, ***

On December 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on January 2, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is claiming a purchase made on February 20, for [redacted] Vacation Resort was fraudulent and she would like the purchase to be refunded LivingSocial apologizes for any confusion regarding this matter LivingSocial’s Payment team took a look into the charge made on Ms***’s accountThey have confirmed that the charge was made using a credit card that has been on her account since January 9, The billing information listed on the card is an exact match to what the financial institution has on file for ***At this time, no refund will be issued for this purchaseIf ** [redacted] believes the charge is fraudulent, she will need to work with her financial institution directlyThey will be best able to assist her with any charges made to her account We hope that this resolves ***'s issue Best Regards, Sarah

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12504303, and find that this resolution is satisfactory to meIt’s unfortunate that customer service has become such an afterthought with companies like this that your complaint is just generalized and given canned responses, but in the end it’s not worth pursuing Neither organization in this complaint (LivingSocial and Groupon)had a clue what to tell me, and directed me elsewhere That was frustrating but seems to just be the way things are today when customer service is all outsourced overseas Sincerely, Troy [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Its really irresponsibility for Livingsocial to sell the product but can't solve the problem, both of their customer service and the response to Revdex.com, they always tell you there is nothing they can do for you even its their fault to mail to the wrong address.I did call [redacted] by myself, and [redacted] mailed it to me right away, just few days, so I did get the coupon by myself, Livingsocial did nothing but say they can't do anythingvery disappointed! Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are still openly using bait and switch advertisingHiding in fine print something that doubles the purchase price is not the behavior of a respectable business Regards, [redacted]

On February 21, 2014, the Revdex.com received a complaint about LivingSocial from ** [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 7, ** [redacted] sent a complaint via the Better Business Bureau regarding LivingSocial because they haven’t received a credit for LivingSocial so they can purchase an escape We understand ** [redacted] ’s experience was disappointing, and we're sorry for thatWe would like to investigate this issue for them but aren't able to locate their LivingSocial account based on the information providedIf ** [redacted] would please respond and let us know the email address on their LivingSocial account or the voucher number, we would be happy to assist further Best regards, ***

On June 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our June 14, 2014, response on June 17, ** [redacted] rejected LivingSocial's response via the Better Business Bureau because on April 21, 2014, ** [redacted] purchased four vouchers for an ***-Certified Lightning USB Cable from [redacted] on our website, in the amount of $** [redacted] had contacted our customer service on May 28, 2014, and was given incorrect shipping information for his items** [redacted] was given courtesy Deal Bucks for this inconvenience ** [redacted] states that the Deal Bucks credit does not make up for the $he had spent on the cables LivingSocial greatly apologizes for the inconvenience that ** [redacted] has had in receiving his itemsWe have reviewed the case, and we were able to get in contact with [redacted] , and have the items re-shipped out to *** ***’s new tracking number is [redacted] , which is available on [redacted] ** [redacted] should receive his item by the end of this week We hope that this resolves ***'s issue Best regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the delivered item Elements of Love [redacted] Elements Cross NecklaceWe’re sorry to hear that you were unable to cancel your purchase within the hours window cancellation period.With relevance to your refund request, I've noticed that we have already processed the refund back to your original form of payment on the 3rd of January This return met a specific set of criteria that allowed us to refund your purchase without requiring you to ship it back to usYour money has been refunded to your [redacted] card ending in ***, and will reflect within 7-business days.Please reply to the email we sent a moment ago from [redacted] @livingsocial.com to let us know if you need further assistance.Regards, [redacted] **ManagerLivingSocial Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.Regarding your desired settlement, it appears that this issue was resolvedWe have issued a $refund in Deal Bucks to your accountThis deal bucks credit will expire days after being issuedAny credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first.About your concern with your [redacted] Steaks voucher, it appears that is has been settledWe issued your refund back to your original form of payment, $deal bucks credit was immediately applied to your groupon account and $was refunded back on your [redacted] card ending number ***Refund was processed on the 19th of December Please allow up to business days for this to be reflected on your statement from the day refund was processed.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understanding.Regards, [redacted] **ManagerLivingSocial Customer [redacted]

On July 17, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number LivingSocial received the complaint on July 20, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to use her vouchers for [redacted] and [redacted] Services during the promotional period and would like to receive a refund LivingSocial apologizes for any confusion regarding thisPer our refund policy, after a voucher has expired and can no longer be used for the promotional value, it can still be redeemed for its paid value at the merchant’s locationThe promotional portion of the voucher will always expire on the date printed on the voucherIf the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issuedLivingSocial has verified that the merchants, [redacted] and [redacted] Services, are open and honoring the paid value of LivingSocial vouchersAt this time, we will not be providing a refund for these vouchersIf [redacted] would like to utilize the paid value of her vouchers, she will need to contact each merchant directly We hope that this resolves [redacted] ’s issue Best Regards, Sarah

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern about the invitation email for [redacted] deal, we apologize for any trouble that you’ve gone through Upon checking your LivingSocial account associated to this email address [redacted] @yahoo.com, we were not able to locate the voucher with [redacted] We reviewed your last contact with LivingSocial Customer Support and we found out that the deal was purchased on the merchant’s websitePlease be informed that promo codes are only applicable on LivingSocial websiteYou can refer to our FAQ’s at https://www.livingsocial.com/faq for future purchases.For your refund request for the 20% discount on the deal that you purchased, we apologize since we are not able to issue any refund on transaction that was not made through LivingSocial, however we value you choosing LivingSocial to save, and we have issued $deal bucks credit for the inconvenienceThis credit will be automatically applied on your next LivingSocial purchasePlease be informed that you have days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding[redacted] **MangerLivingSocial Customer Support

On February 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 4, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was interested in taking advantage of our Good Deal Guarantee and was unable to reach LivingSocial LivingSocial apologizes for any frustrationWe looked into [redacted] ***’ account, and show she has one purchase for [redacted] This voucher was for a dated event and expired on September 14, Dated Event vouchers are always non-refundable, and are only valid on the specific event date that was chosen at the time of purchase Based on the information, [redacted] ***’ voucher does not qualify for the Good Deal GuaranteeIf [redacted] has any questions regarding this, we ask she reach out to LivingSocial at ###-###-#### We hope that this resolves [redacted] ***' issue Best Regards, Sarah