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LivingSocial Reviews (78)

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User Reviewer9452702 time 25.05.2018

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to make a purchase. For security purposes, our system prevents orders from processing if it...

thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for [redacted] users, please confirm the billing info associated with your [redacted] account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration date• The option you're trying to purchase• The quantity you're trying to purchase• If this is a LivingSocial Shop order, please provide the name/shipping address associated with the itemPlease note that issues like this are time-sensitive; as long as the deal is still available when I hear from you, I should be able to update your order.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer [redacted]


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User Reviewer9310078 time 22.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]


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User Reviewer9127178 time 18.05.2018

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: It appears this was already...

taken care of.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9197465 time 16.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they are letting me return these items, they should watch type of items they are selling and make sure they are durable and reliable products. 
Sincerely,
[redacted]


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User Reviewer9195507 time 16.05.2018

Complaint: [redacted]
I am rejecting this response because:Maybe an explanation of why this happened would be a great start! Also, I should be compensated for the ONE TIME ONLY $10 discount which I can not use now. Or at least given the discount to use on another deal that is actually participating.
Sincerely,
[redacted]


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User Reviewer9454126 time 15.05.2018

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from...

[redacted]@livingsocial.com.Regarding to your concern with the Laser Beauty Works voucher, we apologize for the trouble and inconvenience. This is not the kind of experience we want you to get with any deal on LivingSocial. Please be advised that Fine Print states that this deal is "Valid for new clients only," therefore the business will not accept vouchers from previous customers. We include the fine print section to every deal we offer. This fine print will let you know the terms and conditions of the deal that you should know before making your purchase. For you to review further, we also include the merchant website.Regarding your desired settlement, we have initiated the Trade In option on January 22, 2018 and you were able to use the issued deal bucks to exchange it for the Wine Experience Cafe and World Cellar deal.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9294550 time 15.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter has been resolved, less than satisfactorily! They have no right to take money from patrons and then not issue a refund or trade REGARDLESS of their ambiguous "fine print".  The language does NOT state it is their policy or that of the merchant, ergo not their decision to refund or not and should ONLY be that of the merchant.. Additionally, if money is paid for an item or service pay they must either return or exchange it, not steal it!
Sincerely,
[redacted]


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User Reviewer9258795 time 14.05.2018

Complaint: 12796079
I am rejecting this response because:Issue is not resolved because company sold invalid vouchers that were not honored at the business at the date specified.  They should allow courtesy credit for all vouchers affected instead of profiting from invalid vouchers. Sincerely,
Daniel Tang


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User Reviewer9232064 time 14.05.2018

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal Living Social correspondence.We apologize for what happened to the item that was not delivered from your voucher 1800Housewares. We’re sorry to hear that you were...

unable to receive your purchased item in time for Christmas. We didn't mean this to happen and cause you inconvenience.Regarding your concern, it appears that this issue was resolved. We have processed a refund to your credit card ending number [redacted] with the total amount of $85.00 on January 2, 2018. This will be reflected to your bank statement within 10 business days.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comRegards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9249990 time 14.05.2018

Hello [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint for the item you received for the [redacted] Nexus 6 32GB 4G LTE Smartphone, we appreciate you providing...

feedback about the item that you received. We can assure that the item is brand new, LivingSocial's items are accurately as advertised. On the deal description, it also says that the Smartphone's carrier compatibility is Unlocked for all GSM carriers which includes  [redacted]. With regards to your refund request, we have received a report from [redacted] that you have disputed this charge. Please be informed that once a dispute is filed, LivingSocial will no longer be able to assist with any refund discussion for the order in question. Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.  If you have further question, please reply to the email we sent a moment ago from[redacted]@livingsocial.com for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer [redacted]


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User Reviewer9257155 time 14.05.2018

Complaint: [redacted]
I am rejecting this response because:  It is my understanding that the value of my voucher is worth what I paid for it.  But, because the company is no longer in business, I can not use it.  I believe that Living Social should compensate me somehow as it is not my fault the company went out of business.  Living Social must do something for those situations.  I think a fair response for them would be to allow me $191 of credit on Living social so that I can use the value to purchase other items on their site.
Sincerely,
[redacted]


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User Reviewer9198332 time 14.05.2018

Complaint: [redacted]
I am rejecting this response because: I called the theatre and spoke to [redacted]. He said they were fine with the transaction being refunded but it had to be processed by living social. So there’s no reason that living socials can’t refund the transaction given its own failure to properly inform the customer of all pertinent information and the fact that the theatre is fine with the transaction being refunded. A sale can only be final if the consumer is well informed of all the restrictions and information necessary to make a decision.  
Sincerely,
[redacted]


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User Reviewer9069481 time 13.05.2018

Complaint: [redacted]
I am rejecting this response because:  While i definitely appreciate the response, it was in the fine print  and I don’t believe it is made very visible to customers. I also do not wish to have store credit as I will not use the services again. So I am respectfully requesting a refund. Additionally in the confirmation email that I received there is no expiration date. I would highly recommend that you add that to your messages back to customers so that when they refer to their email to use their purchase it’s clear it has an expiration date. I hope my feedback is helpful to the company for further business with other prospective customers.   Sincerely,
[redacted]


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User Reviewer9187828 time 13.05.2018

Complaint: [redacted]
I am rejecting this response because: Does not satisfy my concerns - offering nothing to resolve my complaint
Sincerely,
[redacted]


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User Reviewer9205012 time 12.05.2018

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On...

the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-pri... we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires 90 days after purchase"Your purchase was made on 10/07/2017 and promotional value expired on 01/05/2018. Please be aware our refund policy is 3 days from the purchase date. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $22.99 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9190187 time 12.05.2018

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint on a deal that you thought...

that is near your location.We're sorry for the trouble and we don’t mean to confuse you. We would like for you to have an easy and amazing LivingSocial experience.In order to accommodate both merchants and customers, we've listed all Fine Print on the deal page. Please see this FAQ https://www.livingsocial.com/faq#faqs:content-143 . This will help you for future deals that you will purchase with LivingSocial.We understand you may not have known about the Fine Print restrictions and we have a 3-day cancellation window for any deals purchased with LivingSocial.As a new and valued customer, we are pleased to let you know that we have refunded $73 back to your credit card ending in [redacted]. This will credited within 7-10 business days and will take your bank’s normal posting timeframe for it to show on your credit statement.If you have any additional questions or concern you can reply to this mail or feel free to contact us.Thank you for LivingSocialRegards,[redacted].ManagerLiving Social Customer Support


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User Reviewer9176674 time 12.05.2018

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We don't mean any inconvenience and...

we are looking into a smooth transition with the acquisition of LivingSocial to Groupon.We would like to inform you that the issued Deal Bucks on your account was voided due to a [redacted] dispute.Our team is currently working on your PayPal dispute and you will receive further communication via email with the progress.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9067987 time 12.05.2018

Complaint: [redacted]
I am rejecting this response because: More lip service Prefer refund then promise that account may work in future
Sincerely,
[redacted]


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User Reviewer9188653 time 11.05.2018

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We have issued you a full refund...

for this voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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User Reviewer9215197 time 11.05.2018

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We will reach out to these...

merchants on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support


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Address: 8480 Honeycutt Rd STE 200, Chicago, IL, 27615-2261

Website: https://www.skylyndental.com/

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