LivingSocial

Hi [redacted]  
  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.  We appreciate you responding to our email at [redacted]@livingsocial.com and providing the necessary information needed. With regards to your complaint about your Murder Mystery Dinner voucher, this is not the kind of experience that we want you to receive with any deal on LivingSocial. We appreciate you raising this concern to our attention. It appears that this issue was resolved as we have processed a refund to your LivingSocial account as a deal bucks with the total amount of $124.00 on September 15, 2017. This refund is under your LivingSocial account using the email address [redacted]@yahoo.com. And we are happy to know that you used the issued deal bucks credit for another deal.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.  [redacted]SupervisorLivingSocial Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:the email on the account is: [redacted]@yahoo.comSincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.  With regards to your complaint about your [redacted] Inn & Suites voucher, this is not the kind of experience that we...

want you to receive with any deal on LivingSocial. We appreciate you raising this concern to our attention. It appears that this issue is resolved as we have processed a refund back you to your credit card ending number [redacted] with the total amount of $124.00 on September 7, 2017. This will be reflected to your bank statement within 10 business days.  If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.  [redacted]SupervisorLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the delivered item Elements of Love [redacted] Elements Cross Necklace. We’re sorry to hear that you were...

unable to cancel your purchase within the 2 hours window cancellation period.With relevance to your refund request, I've noticed that we have already processed the refund back to your original form of payment on the 3rd of January 2018. This return met a specific set of criteria that allowed us to refund your purchase without requiring you to ship it back to us. Your money has been refunded to your [redacted] card ending in [redacted], and will reflect within 7-10 business days.Please reply to the email we sent a moment ago from [redacted]@livingsocial.com to let us know if you need further assistance.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.Good news! Your product is on its way, and your tracking number has been...

sent to you in a separate e-mail.You can keep an eye on your shipment's progress by visiting[redacted]Thanks for your patience, and please let me know if you have any more questions.Regards,
[redacted]SupervisorLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com, Ticket [redacted] for reference. If you have any further...

questions or concerns, please reply to me in that email.Thank you for your patience, and I’m sorry for the trouble.I've checked your redemption code and it appears to be working properly. Sometimes it’s best to copy and paste the code directly onto the redemption site in order to avoid any typing mistakes.For your convenience, I've provided the instructions and the code from your voucher in my direct email to you.If you are still having trouble redeeming the voucher, could you let me know exactly what problem you're encountering? To resolve this sooner, it would be [redacted]ful if you could provide the following information:The date and time you attempted to reach out to the merchant for assistanceReasons provided by the business why they were referring you back to LivingSocialCase number provided by the business (if any)Your phone numberA screenshot or photo of the error you're receivingJust so you're aware, after 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. Keeping that in mind, I'm certainly willing to [redacted] if you're having trouble using your voucher; I just need to know a bit more about what's happening.Thank you again for your patience, and please let me know if you have any other questions.Thanks,[redacted]SupervisorGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern with [redacted] Steaks deal and customer service experience, we apologize for any inconvience since this is not...

the kind of experience we want you to get from LivingSocial.We’re sorry to hear that you had trouble viewing the voucher. For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for [redacted] users, please confirm the billing info associated with your [redacted] account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration datePlease note that issues like this are time-sensitive; as long as the deal is still available when we hear from you, you should be able to update your order.For us to further assist you please reply to the email we sent you a while ago from [redacted]@livingsocial.comThank you for understanding.[redacted]ManagerLivingSocial Customer [redacted]

Hi [redacted]Thank you for contacting us back through the Revdex.com. Upon checking on your immediate reply to this email, you are requesting for an explanation on what happened.With regards to your case on your voucher deal for [redacted] Restaurant, it was not the service that we have expected for you to experience. When you contacted us, that was the only time that we are aware of the issue with the merchant. We highly appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure it don't happen again. We took action by investigating and was escalated to our account specialist to confirm the incident. We contacted the merchant  several times and found the merchant is unresponsive of this issue so we have processed your refund back to the original form of payment.On September 15, 2017, we were notified that you disputed the amount through [redacted] and we processed your refund for the amount debited of $2.00. We understand the deal you bought was worth $12.00, the $10.00 was coming from a discount during the time of purchase. We have issued a $10.00 deal bucks credit for you use on our next LivingSocial purchase, valid for 180 days and it is now available in your account.Regards,[redacted]ManagerLivingSocial Customer Support

Hi Troy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint about the product received; DJI Spark...

Quadcopter Mini Drone with Fly More Drone Combo – Meadow Green, we are sorry to hear that the item was different from what you paid for. This is not the kind of experience we want you to have. We appreciate you raising this concern to our attention and we are doing everything we can to make sure this doesn't happen in the future. You have requested to replace the item however, the deal is no longer available on our site and we are unable to replace the product you ordered. When we reviewed your account, you processed a return and it was received by our return center on 11/22/2017, 6:00 PM. We have issued the refund to your original method of payment and sent you a confirmation email to let you know it has been processed. It can take up to 10 business days for the refund to appear on your statement once it has been issued.We didn't mean to confuse you with the information provided from your previous contact. Groupon sold this item and you have purchased it through LivingSocial. Though LivingSocial was recently acquired by Groupon, any purchases made on our website will still be handled by LivingSocialIf you have any additional questions, please reply to the email we sent a moment ago from [email protected] for us to assist you further.Thank you for your understanding.Regards,Daniel B.ManagerLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the [redacted], we are sorry to hear that you receive the item damaged; this is not the experience...

we ever want you to have. I apologize that Apple did not honor the warranty. If a particular deal comes with a warranty, this information will be listed in the product description and Fine Print sections. These sections will always include the product information, as well as the deal's conditions and restrictions that you should know before you make your purchase. We have reviewed the terms of the warranty, and it states that damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause is not covered. For your reference, you can check the full terms and condition of this warranty here https://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.htm...⇄ regards to your request for a replacement, we understand you purchase this deal specifically for your studies. Unfortunately, it is not our policy to replace damaged items, however we have escalated this concern to one of our accounts specialist who handles goods, and we will be sending you an email update within 24 to 72 business hours.For all the trouble and inconvenience, we have issued $10.00 deal bucks credit to your LivingSocial account as a compensation, you can use this deal bucks within 180 days and will automatically applied to you next purchase.If you have further question you can reply to the email we sent a moment ago from [redacted][email protected] you for understanding.[redacted]ManagerLivingSocial Customer [redacted]t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding with your concern for the voucher San Juan [redacted] Club, we’re...

sorry that we needed to cancel this deal due to the Hurricane in Puerto Rico for safetypurposes. We understand that you are requesting a refund back to your original form of payment instead of deal bucks credit, however we are unable to convert deal bucks to cash to [redacted] accounts. We did process a manual refund for the full amount of $349.00 to your [redacted] card ending number [redacted] on November 2, 2017 We hope that this charge is already reflected to your bank statement. We apologize for the delay, we hope this clears everything.If you have further question, please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence. Regarding about your complaint that the you were having a trouble in scheduling your tour towards this vendor.We...

apologize for any trouble. We made a detailed review of your concern and we don’t mean any inconvenience while you are trying to use your voucher for the ARCHITECTURE BOAT TOUR OF CHICAGO. We only want you to get a great experience in staying in LivingSocial. We have cancelled the voucher and  issued you a credit $49.29 deal bucks last 08/01/2017. We are pleased to know that you were able to use the credit to purchase a new deal on 08/09/2017. If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding. Regards,  [redacted]ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12297989, and find that this resolution is satisfactory to me.
Sincerely,
Rasim Guldiken

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We are not able to assist without speaking to the account holder.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.Regarding your desired settlement, it appears that this issue was resolved. We have issued a $13.99 refund in Deal Bucks to your...

account. This deal bucks credit will expire 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first.About your concern with your [redacted] Steaks voucher, it appears that is has been settled. We issued your refund back to your original form of payment, $64.06 deal bucks credit was immediately applied to your groupon account and $150.94 was refunded back on your [redacted] card ending number [redacted]. Refund was processed on the 19th of December 2017. Please allow up to 10 business days for this to be reflected on your statement from the day refund was processed.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence. I apologize for any trouble for all the back and forth and we don't mean to confuse you.We made a detailed review of your concern and we are pleased to inform you that we have issued a refund back to your [redacted] credit card ending in [redacted] for the amount of $33.19 on August 8, 2017.Please allow 7-10 business days, depending on your bank posting time frame for this credit to reflect. In case that it's past the time frame given, you can use this number [redacted] to reference the transaction with your bank. If you have further question you can reply to the email we sent a moment ago from [redacted]livingsocial.com Thank you for understanding. Regards, [redacted]Manager LivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: Unfortunately, we are not able to...

offer a refund after 3 days of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: I understand how frustrating it can...

be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]